Megan Dropbox Community Moderator

Hey @"saydecee", I definitely see where you're coming from, and how vital that is for you. There's no need for you to share your personal or business email on the public forum, but when you open a ticket you should normally receive an email with a ticket number reference. Do you have it in order to share it with me?…

Hey @"cubchief3", sorry for the late reply! Do you still face the same issue on your end?

Hey @"CFGtech", sorry for the late reply! Do you still face the same issue on your end? Can you clarify the app's current syncing status? Also, you should be able to attach your screenshots by pasting them here using Ctrl+V. Want to give it a go?

Hey @"saydecee", I’m sorry to hear about the situation. Did the hacker manage to change your Dropbox account's email address? Do you have access to your account at the moment? I'd also suggest that you take a look at this relevant Help center article, and use the link in there to report the link. Also feel free to share…

Hey @"jaaayveee"! As already mentioned, if the account was deleted according to the communication you received, I'm afraid that it won't be possible to recover it. That being said, we can log a ticket for this so that our team can take a closer look from their side and confirm the case. Would you be open to that? 

Hey @"TrustNordisk", welcome to our Community! I'm assuming that your Google account is using the same email as your Dropbox account, right? That's necessary in order to create Google Docs, Sheets, and Slides in Dropbox. Have you tried an entirely different browser, just to see if you get the same results there? If not,…

Hey @"marioinmehrer", you can definitely try signing out of your account locally on the app, and then sign in again. If this doesn't work, I'd also suggest uninstalling, then reinstalling the app using these steps. In any case, I'll be waiting for your updates! 

Hey @"marioinmehrer", thanks for posting here today! Would you mind clarifying the app's current syncing status, along with the version you're using on your MacBook? You can find this by locating your Dropbox icon next to your WiFi, on your menu bar and hovering your mouse over it. When did this first start happening? Keep…

Hey @"billand88", it sounds like we might be talking about two different Dropbox accounts indeed. If you access your account's plan page, I'm assuming it says you're using a Basic one, right? Do you recall how you initially upgraded your account? Was it from our website (billed through credit card) or from the Dropbox app…

Sure thing @"Shelski". I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks!

Hey @"prahdaw", thanks for sharing your ticket number! I've had a chance to review its history, and I can see that our engineering team is still actively investigating the issue, and the cause behind it. I completely understand how frustrating and inconvenient this must be for you, and I want to assure you that they're…

Hey @"my2ndaccount", I was able to locate your ticket number and it seems you've already been contacted by one of our specialized agents. Thanks for your patience, and hang tight as they try to get to the bottom of this, and help you as much as possible. Thanks!

Hey @"Chris B.82", let me jump in here too! Let me ask: are these temp files created in a specific folder? I'm asking because if that's the case, then you could then use these steps, and choose for the folder to be ignored by Dropbox? Would that work for you?

Hi @"my2ndaccount", thanks for bringing this to our attention. Just to make sure we're on the same page, are you talking about 2FA or our 6-digit security code? I'm asking because sometimes people confuse the two. If you're referring to our first feature, are you able to login to your account using the emergency backup…

Hey @"JackhammerNOR", would you mind sending over a screenshot of what you see on your end too, in order for us to have a visual? 

Hey @"_Joshua", happy new year! Your feedback regarding accessing shared links has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine, and thank you for that. Your comments on this…

Take your time, and definitely update us after trying it @"makere". Thank you! 😃

I see, thanks for letting me know more @"JackhammerNOR". It might sound trivial but have you tried disconnecting, and re-connecting the two? 

Hi @"JackhammerNOR", happy new year! 😀 We don't have an official Remarkable integration going on with Dropbox at the moment, but let's see if we can figure this out together. Is our app installed on the device, or simply connected? When did this start happening on your end? Keep me posted, and we'll take it from there!

Hey @"JanWig", thanks for testing this! Just to make sure we're on the same page here, and that I've gathered all the necessary info: Is the example file located to Dropbox? It sounds like you access your Dropbox app on your iPhone, locate a Microsoft file and try to open it using the respective app. When that happens you…

Hey @"makere", thanks for the screenshot! It looks indeed like the Dropbox icon is missing from your Mac's doc. Would you mind clarifying the app's current syncing status? Have you tried uninstalling the app, restarting the device and re-installing it by any chance? 

Hey @"JanWig", let me jump in here too! I believe my colleague, @"Jay" was talking about OneDrive. Specifically changing any setting that might prevent files from opening directly through Dropbox. However, I'd like for us to try one more thing, if you don't mind: if you temporarily remove OneDrive from your iPhone, and try…

Hey there @"grahamcloud", thanks for posting here! I just sent you an email, and I'll be happy to see you there. Thanks a bunch!

Hi @"nipnip", when did you first notice this behavior? Also, if you try to select all the content inside a folder (Command-A), and right-click on one of the selected items, do you have the option to make files available offline? Since we can't open the link on our end (it seems that it has restricted access or settings)…

Hey @"olayinkf", I just sent you an email. Reply back to me and we'll take it from there. Cheers!

Hey @"Dave111", let's jump right into this! When did you first notice this behavior? You mentioned that you tried uninstalling, and reinstalling the app. Have you tried clearing the app's cache through its settings, by any chance? If I were you, I'd give it a go. You can follow these steps: - Navigate to the “Account” tab.…

Hey @"Afonse-DK", thanks for the screenshot! Here's what I'd like for us to try: if you hover your mouse on the top, right corner of a picture in your Photos tab you should be able to see an ellipsis (...) there that shows the "more" option there. If you click that, and then click "Open" it should open the file in its…

Hey @"christaevenell", you mentioned that you've already tried contacting our Support, right? Do you have an ongoing ticket with them? If so, feel free to share it with me, to check the progress you've made. Also @"Meritakap11", were you part of a Team account before? Also, was your content inside a shared folder perhaps?…

Hey @"dodzison", thanks for reaching out to our Community. Can we actually send you an email, so that we can take a closer look into this issue for you? Let me know!

Hey @"amcoffice", I'm reading your post! 😀 It could have either been a browser-related issue, or an issue on our end. In any case, we didn't do anything on our end. Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way.