Megan Dropbox Community Moderator

Hey @"robin8888", thanks for posting here today! Just to make sure we're aligned here: are you referring to the little window pop-up that you see when clicking on your small Dropbox icon, next to your WiFi? Looking forward to your reply!

Hey @"STI2", thanks for posting here! Would you like to share some additional details in regards to your files getting deleted? Have you tried any troubleshooting on your end? I'm asking, so that we can be aligned before we proceed. As for our chat window, rest assured; I'll forward your feedback to the appropriate areas…

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

In this case, can I send you an email in order for us to have a closer look into this @"fooosco"? 

Hey @"leadteam", sorry to hear about that! I truly understand how frustrating the situation must be for you and your team. Please know that your concerns are important to us. I checked, and saw that one of your tickets have been escalated to our specialized team, and they will be in touch with you as soon as possible.…

Awesome @"solidcolour"! 😇 If you need something else, please let me know and we will be more than happy to help every step of the way. 

Hey @"EricPleaseHelp", sorry to hear about that syncing issue of yours. You mentioned that you've already contacted our Support team about this. Would you mind sharing your ticket number with me, in order to locate on our system? I'd like to check the steps provided, and the progress you made there. Did you also perform…

Hey @"xmarc999" let me jump in here! I wonder if you get the same error if you manually try to change the files from online-only to available offline. You should be able to right click on a file/folder, and change its status that way.

Let's try a couple of things, to see if they're going to remedy this @"fooosco". Can you try temporarily signing out of the app, and then back in? After that, I'd also suggest that you adjust the app's bandwidth limit to "Don't Limit" to allow Dropbox to use as much as possible. That should hopefully make the app sync…

Hey @"fooosco", thanks for the info! Can you also try downloading and updating to our latest stable build (222.4.5042)? Do these indexing, uploading and downloading numbers remain stuck, or not? Do you happen to have a rough estimate of the amount of files in your Dropbox folder? Could they be more than 300K, which is the…

Hey @"SamuelAugust", I'd like to check if maybe this is a browser-specific issue or not. Could you try a different browser, or an incognito tab on Chrome, and let me know if you still notice the same thing?

Hey @"fooosco", welcome to our Community! Could you hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and clarify the app version you're using, along with its current syncing status? I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a…

Hey @"SamuelAugust", let me also jump in here! Do you notice this behavior when you use a specific browser? If so, which one? If you happen to have any screenshots demonstrating what you see on your end, they're more than welcome. It'll help us get a visual too. Thanks!

Hi there, @"Butl Nor", welcome to our Community! I see where you're coming from, and how important that would be to you as a photographer. At the moment, we don't know when or if that's going to happen. However, we listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily…

Hey @"H Wilson", I just sent you an email! 📩 Reply back to me, and we'll take it from there. Thanks! 

Hey @"aaronknyb", let me jump in here! Office Online auto-saves your content back to Dropbox at regular intervals. I don't believe there's a direct way to disable this feature. However, as a workaround you can duplicate the existing master file, and make any necessary changes there.

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"blegion47", thanks for letting us know more! I'm going to keep this idea open, with the main focus being the ability to right click on files/folders and search your existing tags. Since you mentioned some additional feature requests related to tagging, I'd suggest posting those as separate ideas, to avoid any…

Hey @"muddleglum", let me also jump in here! In order to avoid confusion or going back and forth between the two existing threads, I'll reply to this other thread of yours, where you've already uploaded your screenshots. Thanks!

Hey @"ataraxy", let me jump in here! Please keep in mind that the packages on WinGet aren't being uploaded from our end. In any case, I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"brodrig", let me jump in here! Even if your case has been marked as solved, you should still be able to reply back to the agent working on it. Can you try accessing the email chain directly through your email address? That way you should be able to reply back to it. 

Hey @"davisjenny", thanks for posting here! Do you experience the same issue as the OP? Would you like to share some additional details with me such as: when did that first start, and which browser are you using? Also, have you tried any of the troubleshooting steps mentioned in this thread? Let me know more, and we'll…

Hello again, @"waldalla"! 😇 At the moment that isn't possible. However, our Team has it under its radar. I suggest you take a look and upvote this similar idea that has been submitted. It sounds very similar to what you're asking. If you need anything else, just give me a shout! Thanks.

Hey there, @"waldalla", let's jump right into this! Do you currently use Dropbox on your Mac with File Provider? Is your Dropbox folder located here: ~/Library/CloudStorage? I'm asking because if that's the case then it sounds like you might be using the wrong command. You can see more about this in the relevant Help…

Thanks for the heads up @"bulldogman"! If you could check, that'd be lovely. Does that only happen with Excel files? If you add a new file, I am guessing you can see it on the mobile app, right?

Hey @"bulldogman" if you wish you can install our app, but that purely depends on your personal preference. If you're used to the website, that's no problem at all. So, just to sum the situation up: you're adding content using your account online, but the files aren't visible when you open your mobile app. Have you made…

I see, thanks for checking @"EREP"! Can you also follow these steps in order to perform an advanced reinstall? That should do the trick. If not, let me know and we'll take it from there! 

Hey @"EREP", thanks for replying back to me! Can you please try to click the following to see if it changes things at all? -Click on the Apple icon at the top left of your screen. -Click on System Settings. -On the General tab, select Login Items & Extensions. -Scroll down to Extensions, and click the (i) next to File…

Hey @"AG1979", can I send you an email in order for us to have a closer look into this?