Megan Dropbox Community Moderator

Hey @"Kuroo", can I send you an email in order for us to have a closer look into this? 

Thank you for clarifying @"AG1979"! I'd like to ask for a few step-by-step screenshots if it's not too much trouble. They'll help me get a visual too.😇 You should be able to click the camera-like icon when replying back to me, and attach them here. 

If I recall, I had opened a ticket on my end for you, in order to have a more in depth look about this issue with our Specialized team, right @"ryofurue"? Was the issue ever resolved on your end? If so, when did it come back?

Hey @"ryofurue" thanks for the heads up, and for keeping an eye out! I'll be one post away if you need any help! 🤓

Hey there, @"EREP", let's jump right into this! Can you share with me the app's exact syncing status at the moment? You also mentioned that you recently changed the location of your Dropbox folder. Can you confirm that these were the steps that you used? If not, feel free to clarify. Lastly, can you please follow these…

Hey @"AG1979", let me also jump in here! Would you mind clarifying your OS, along with the Dropbox version that you have installed on your device? How long has this been an issue? One more thing: if you temporarily switch from a WiFi to a cellular connection, do you notice the same behavior? 

Hey @"Kuroo"! Based on everything that you described, it sounds like this time you might be facing something different this time around. Your sharing ability seems to be working just fine if you're able to share content. As for what you described, would you be able to let me know exactly the pop-up message you receive when…

Hey @"JonasOP", thanks for posting here! Would you like to share some additional info with me as to what you'd like to achieve? While we're at it, what is the plan you're using on your end? Keep me posted, and we'll take it from there! 

Hey @"djcopnkr69"! Let's try something different. Can you create a new user profile on your OS, and try to install the Dropbox app via our offline installer instead? Let me know how it goes!

Hi @"Vaughan W" thanks for posting here today! Yes, you can still share a file or a folder. Here are the steps on how to do this. If you need something else or have any other questions, don't hesitate to let me know! 😇

Hey @"AFrench", welcome to our Community and sorry to hear you're having issues with this. Are you referring to the old Public folder feature which was deprecated on September 1st 2017, or a normal shared link to a folder? Just to make sure we're troubleshooting the right thing here, could you check if you can preview…

Hey @"ckoz2015", I was wondering if maybe you're creating a "can edit" permission link, instead of a "can view". Can you try out these steps instead? Once your link is ready, try to open it from an incognito tab while you're not signed into your Dropbox account, and let me know what you find.

Hey @"DD Wire" let me also jump in here! There shouldn't be. At least we didn't have any major reports. In any case, if you come across any issues feel free to let me know and we'll be happy to assist.

Hey @"Huxley_D", thanks for posting here! Apologies for the lengthy reply, I just want to make sure we've covered everything here. Keep in mind that Dropbox can sync as fast as your Internet service provider (ISP) allows. Consumer ISP's normally provide 1/10th the upload speed compared to download speed. In your case that…

Hey @"Sivmo", have you tried searching for any Dropbox related email in your inbox? Checking for any old devices, that might still be linked with the old Dropbox account that you were using might also do the trick. If this doesn't work either, I can send you an email in order for us to look into this.

Hey @"Dave C.49" thanks for posting here! I can see that my colleague, Walter already replied on another thread that you posted there. Reply back to him, and we'll be happy to drive deeper into this. Thanks a bunch!

Hey there, @"Kuroo", let's jump right into this! Just to make sure we're on the same page here, do you still face the same issue? Are you able to share an example file/folder to check? If you're getting an error, I'll be happy to open a ticket on my end for you in order for us to have a closer look into this. Thanks a…

Hey @"chlojito" & @"Sivmo", thanks for posting here! Also, do you recall when was the last time you accessed your Dropbox account, by any chance? Is it possible that you opened a new account, instead of logging into your old one? I'm asking because it sounds like this might be the case. Do you see any signs of your files…

Hey there, @"jvachon", let's jump right into this! Just to make sure we're on the same page here, do you still face the same issue? Are you able to share an example file/folder to check? If you're getting an error, I'll be happy to open a ticket on my end for you in order for us to have a closer look into this. Thanks a…

Hey @"rickvines" let me also jump in here! The advanced reinstall is essentially is a step beyond a basic reinstall you can take. It can help remove any older, saved settings from a previous install of our app, and start fresh. Have you tried this during your troubleshooting?

The Dropbox team is currently reviewing this idea. We will share any updates with you. 🙂

Hey @"DR ATL"! It might sound trivial, but have you also tried re-starting your device at all? Also, did you relaunch your Finder using the steps that Nancy provided earlier at her response? If this doesn't work either, please try following these steps for an advanced reinstall too. I'll be waiting for your update!

Hey @"CarlaD" let me also jump in here! Have you tried simply launching the app instead of reinstalling it? If so, does that work for you? Does that happen when you first open up the device, or at random times too? 

Hey @"gerardofatone"! Take your time, and give us a heads up when you've attempted them. Thanks! 😇

Hey @"james barnard"! Is the app still stuck syncing the same number of files as before? Did you try the uninstall steps I provided in my previous reply? 

Hey @"Long Phm", I just sent you an email. Reply back, and we'll take it from there! 😇

Hey @"Long Phm", thanks for posting here! Can I send you an email, in order for us to have a closer look into this? Let me know more, and we'll take it from there!

Thanks for that @"Bmtrader"! I've updated your ticket, and an agent will be with you as soon as possible. Thank you for your patience, hang tight!

Thank you, James! Let's see what we can do to fix this. Could you tell me if your Dropbox folder is located in ~/Library/CloudStorage? Have you tried uninstalling the app, and then reinstalling again?

Hey @"james barnard", welcome to our Community! As a first step, I'd like for us to check the Dropbox version you're using on your device. Can you hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and let me know the app's version and current syncing status? Also, how long has this been…