Megan Dropbox Community Moderator

Hey @"BasicUser"! It sounds like something might be restricting Dropbox on your old user profile. Have you replied back to the ticket number, in order to inform our Specialized agent about this, and receive guidance on your next steps? 

Hi @"Meritakap11", let's jump right into this! How long has it been since you last accessed your Dropbox account? I'm asking because accounts might get deleted after some time of inactivity. Since your events page looks empty, it looks like a brand-new account. Is it possible that you have two Dropbox accounts, by any…

Hi @"user87", welcome to our Community! At the moment, there's no way to disable that specific pop-up. However, your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something…

Hi @"Renaesmith", welcome to our Community! Based on everything you mentioned, it sounds like you were invited to and then removed from a Dropbox team account. You'll need to contact the team owner (likely the person that deleted and restored your account) and ask them if they have any of the data from your account. When…

Hey @"ckiii21", thanks for posting here! I just wanted to check in with you, and see if you're still facing the same issue, or not. Let me know more, and we'll take it from there! 

Hey @"Marshal mellow", it sounds like the deletions might be coming from a shared folder. In any case you'd need to check your events page, in order to have a better view as to what happened, and restore your content if you wish. You might want to take a look at the relevant Community thread where my colleague @"Jay"…

Hey @"cmussells1", if the app is up and running, it should be syncing any changes from your Dropbox folder to your account online, and vice versa. Would you mind checking the app's current syncing status, and sharing it with me? 

Hey @"amcoffice", it seems that due to the permissions you've set to the folder, we can't open the link on our end. Just to clarify: does this happen only when you try to move/copy files? Also, does this happen with all of your folders, or some specific ones? 

Hey @"Marshal mellow", the first thing you need to check is if the email is coming from an official Dropbox domain, just to make sure it's a legitimate one. If that's the case, then you may want to check your deleted files page, and events page just to have an idea of what's happened to the account. Here is an article…

Hey @"Shelski", it should be compatible, yes. You can try to uninstall using these steps. If you come across any issues while doing that, let me know. Also, you mentioned that you can't access our website either. Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be…

Hey @"cmussells1", let's jump right into this! The issue you're experiencing may be related to Windows compatibility settings established for the Dropbox application. To check if you have compatibility settings for the Dropbox application, please follow these instructions: -Open Windows Explorer (not Internet Explorer)…

Hey @"elenima", did you maybe have another account linked to your old Dropbox account? If you have any other email addresses, feel free to check there for any Dropbox emails. Is it possible that you have any linked devices to that account too? Just to see if you can check there, and get re-directed to the account itself. 

Hey @"elenima", you mentioned it's been long since you last logged into your old account. I'm thinking: is it possible that it was deleted due to inactivity? If that's the case there's not much that we can do on our end about this.

Hey @"nicoladonzelli", you mentioned that the files appear with an "X and the icon". If you could send us a screenshot, in order for us to have a visual, that'd be amazing. Thanks!

Hey @"elenima", let's jump right into this! It indeed sounds like a new account was created when you tried to sign in. Keep in mind that you can only have one Dropbox account linked to one email address. Is it possible that your old one, with all the data in it, was under a different email address? If not, then would you…

Hey @"RaeDeen", welcome to our Community! I think it's important to ask how you've shared the content with them. Have you shared a link with them, or directly added them to be part of a shared file/folder? If you've tried something different, don't hesitate to let me know. Keep in mind that if you've added them to be part…

Hey @"daniel blueyonder", let me also jump in here! You mentioned that when you use selective sync your content behaves the same way. Normally, when using selective sync you, the folders shouldn't be seen and accessible when accessing your Dropbox folder. Is that the case? Also, could you hover your mouse over the little…

I just sent you an email, I'll see you there @"Ziny"! 

Hey @"Ziny", could I send you an email, just to see if there's anything we can do about this?

Hey @"Ziny", let's see what we can find about this together! On our end, we can't transfer content from one account to another, however I'd like to see what we can do in order to help you access the account. Since your email address is no longer accessible, do you have issues receiving the security code when trying to…

Hey @"Dbell654", do you currently use two Dropbox linked accounts? If so, how many accounts have you connected to Excel? I'd just like to check if the issue remains present with just one Dropbox account connected. You might want to try out these steps: - Navigate to the Excel app - Tap account icon in top left corner - Tap…

Hey all! This should be fixed, and everything should be working without an issue. Let us know if you're experiencing something else. Thanks!

Hey @"LaiPeng", let's jump right into this! Can you clarify your device's OS? Also, when did this start happening on your end? Are you talking about the bigger Dropbox icon that re-directs you to your Dropbox folder , or the smaller one next to your WiFi ? Keep me posted!

Just sent you the email, I'll see you there @"Energirad"! 

Hey @"mmlemon", let's jump right into this! If I understand this correctly, it sounds like you wish to identify which files are currently being synced when using the app, right? If not, feel free to clarify. Could you let me know the app's exact status and version as shown in your system tray/menu bar? Also, can you click…

In that case, can I send you an email in order for us to have a closer look into this @"Energirad"? 

Hey @"Dbell654", when did this first start happening? Also, can you send me a screenshot of the message you see on your end, please? 

Hey @"margotgommers", I just sent you an email, and I'll be happy to see you there!

Hey @"Energirad", just checking in with you to see if you've had the time to try out the uninstall process and how it turned out!

Hey there, @"sfsam", happy Monday! Also, you did an amazing job troubleshooting this on your end, well done! You mentioned you're using File Provider for a while now, so is it safe to assume that the app hasn't been stuck "syncing" content ever since this migration happened? Is it possible to see which files are syncing…