Megan Dropbox Community Moderator

Hey there, @"Kuroo", let's jump right into this! Just to make sure we're on the same page here, do you still face the same issue? Are you able to share an example file/folder to check? If you're getting an error, I'll be happy to open a ticket on my end for you in order for us to have a closer look into this. Thanks a…

Hey @"chlojito" & @"Sivmo", thanks for posting here! Also, do you recall when was the last time you accessed your Dropbox account, by any chance? Is it possible that you opened a new account, instead of logging into your old one? I'm asking because it sounds like this might be the case. Do you see any signs of your files…

Hey there, @"jvachon", let's jump right into this! Just to make sure we're on the same page here, do you still face the same issue? Are you able to share an example file/folder to check? If you're getting an error, I'll be happy to open a ticket on my end for you in order for us to have a closer look into this. Thanks a…

Hey @"rickvines" let me also jump in here! The advanced reinstall is essentially is a step beyond a basic reinstall you can take. It can help remove any older, saved settings from a previous install of our app, and start fresh. Have you tried this during your troubleshooting?

The Dropbox team is currently reviewing this idea. We will share any updates with you. 🙂

Hey @"DR ATL"! It might sound trivial, but have you also tried re-starting your device at all? Also, did you relaunch your Finder using the steps that Nancy provided earlier at her response? If this doesn't work either, please try following these steps for an advanced reinstall too. I'll be waiting for your update!

Hey @"CarlaD" let me also jump in here! Have you tried simply launching the app instead of reinstalling it? If so, does that work for you? Does that happen when you first open up the device, or at random times too? 

Hey @"gerardofatone"! Take your time, and give us a heads up when you've attempted them. Thanks! 😇

Hey @"james barnard"! Is the app still stuck syncing the same number of files as before? Did you try the uninstall steps I provided in my previous reply? 

Hey @"Long Phm", I just sent you an email. Reply back, and we'll take it from there! 😇

Hey @"Long Phm", thanks for posting here! Can I send you an email, in order for us to have a closer look into this? Let me know more, and we'll take it from there!

Thanks for that @"Bmtrader"! I've updated your ticket, and an agent will be with you as soon as possible. Thank you for your patience, hang tight!

Thank you, James! Let's see what we can do to fix this. Could you tell me if your Dropbox folder is located in ~/Library/CloudStorage? Have you tried uninstalling the app, and then reinstalling again?

Hey @"james barnard", welcome to our Community! As a first step, I'd like for us to check the Dropbox version you're using on your device. Can you hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and let me know the app's version and current syncing status? Also, how long has this been…

Hey @"Bmtrader" I went through our system, and it looks that you have a few ticket numbers with our Support team. Have you tried replying back to the existing one you're referring to? I'm suggesting this route, because Support would have more advanced tools, and account-visibility that we don't have on our end, in order to…

If you could check once you have access to the device, that'd be great @"jjkazz". Let me know! 

Hey @"jjkazz" let me jump in here too! While you're trying that, could you also clarify the version of our app that you have installed on the device? You should be able to hover your mouse over the little Dropbox icon on your task bar, next to your WiFi to find that out. 

Hey @"Bmtrader", sorry to hear about that. Let's see what we can find about this together. You mentioned that your account was closed, can you give me some additional info about this? Do you get any errors when trying to sign into your Dropbox account? Is it possible that you're talking about your plan being downgraded? If…

Hey @"kellison3205" welcome to our Community! Would you mind walking me through the steps you follow on your end in order to create the shared link? If you have a step-by-step screenshot that'd also be great, in order for me to get the visual. I'd also love to see the link's structure too. Keep me posted, and we'll take it…

Hey @"Jazdude" thanks for clarifying! Let's test something. Do you get any errors if you try to share a file, or create a shared link on your end? If yes, then I'd be happy to send you an email in order for us to have a closer look into this. 

Hey @"Jazdude" thanks for posting here! Just wanted to check in with you, and ask if you're still facing the same issue. It sounds like this is why you're getting the error. Have you recently shared a link which could have been downloaded many times, or to a large file? This will help me to assist further!

Hey @"aryankkkkkkkkkkk", I just sent you an email! 📩 Reply back to me, and we'll investigate further. Cheers!

Hey @"taydy", welcome to our Community! When you visit your account's plan page, what do you see there in regards to your quota? Can you send me a screenshot, in order for me to have a visual too? Is it possible that the app is still syncing those changes? If you could check your app's current syncing status, and let me…

Hey @"mini_mo", let me also jump in here! I'm not going to lie, I also don't personally recall our shared links working that way. In any case, we're always looking for new opportunities to improve. I appreciate you taking the time to share your thoughts, and I will do everything I can to ensure that your voice is heard. If…

Hey @"Flame Soulis", thanks for posting here today! I'm wondering if the behavior you noticed earlier was because you used our beta version (221.3) instead of our stable one. Just to make sure we're aligned here. It looks like that second window is what you were looking for, right? You don't seem to have any issues with…

This idea has been delivered! Thank you for your support! 🤩

Hey @"mosie", welcome to our Community! First, I want to apologize for the length of this post. My goal is to ensure that we've covered everything, so let's jump right into this! Based on everything you've described, it sounds like you enabled our Backup feature, which you can read about here. With the above in mind, would…

Hey @"Syakir", I went through our system, and found out that you've already tried contacting our Support team. I was about to suggest the same thing, since they have more advanced tools, in order to assist with this. I just checked that the agent working on your case replied back. Did you have the chance to review their…

Awesome! Happy to see that your issue is now resolved @"wwaag76"! Have a lovely weekend ahead,enjoy! 🤗

Thanks for the screenshot @"wwaag76"! That's odd, especially since you're able to add content to the folder when using our website. I'm thinking that this might have to do something with the local permissions of this folder, and not necessarily with Dropbox. I did some research and found some steps that might resolve it.…