Megan Dropbox Community Moderator

Hi @"kidhkgg"! It sounds like you're referring to the icon shown here, which is linked to a "sync error". I was wondering if you've tried any of the troubleshooting steps mentioned in this Help Center article. While we're at it, what is the app's current syncing status?

Hey there, @"TYR"! Happy Monday. Awesome news, that's what I like to hear! If you need anything else, just give us a shout. ☺️

Hey there, @"l3000"! Happy Monday. 😇 I sure can. I just sent you an email, in order for us to work together there. Reply back to me as soon as possible, and we'll get to it. Thanks a bunch!

Hey @"cataylor", welcome to our Community! What is the exact OS version that you use on your iPhone? Also, when did you first notice this behavior? I'd also love to have a visual of what you described. If you could send me a few step-by-step screenshots of the process you follow on your end, I'd appreciate it. Keep me…

Hey there, @"Rebirthing" let's jump right into this! There's this relevant Help Center article that explains how to find and manage duplicate files on dropbox.com. Would you like to review it and let me know if you have any questions? Thanks a bunch!

Hi there, @"podlike" let's jump right into this! How are these files shared with you? Is it through a shared link, shared folder, or file transfer? Since you've tried some troubleshooting steps already like switching between different browsers, and networks let's try something different. You mentioned that you've started a…

Hey @"tetloose", welcome to our Community! What is the exact OS version that you use on your Pixel 9? I'd also love to have a visual of what you described. If you could send me a few screenshots -omitting any personal info- of the "save" and "search" button within the app, I'd appreciate it. Keep me posted, and we'll take…

Hey @"marsieee", let me jump in here! What steps do you follow in order to upload your videos to Dropbox? Do you open your iPhone local gallery, locate the content there and try to share them with Dropbox? Or do you use manual uploads using the steps in this Help Center article?

Hi @"TWRGProgramming", thanks for posting here! It sounds like your shared links might have been temporarily suspended. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Let me know more and we'll take it from there.

Hey @"tungstentalker", thanks for posting here! You mentioned that you've tried to replicate the issue on different devices. I was wondering if you've tried a different browser too. Can you clear your browser's cache, and also try an incognito mode, and let me know if you notice the same behavior there? If you could also…

Hey @"SAHERNAJI", welcome to our Community! What is the plan that you're using on your end? Is it safe to assume you're using either our Plus, or Family plan since you mentioned the 2GB limit when using file requests? If that's the case then the Basic user cannot upload a 120 GB file to your Dropbox via file request or…

Hey @"RM02", I'm going to need some account-specific info, in order to investigate further. I just reached out via email. Please reply back to me as soon as possible, and we'll take it from there. Thanks!

Hi @"RM02", thanks for posting here! It sounds like your shared links might have been temporarily suspended. How long have you been getting this error? Did you receive an email from Dropbox informing you about this perhaps? Let me know more and we'll take it from there.

Hey @"tsveg1", I am going to need some account specific info to look into this for you. I just sent you an email, and we'll take it from there. Thanks a bunch!

Hey @"Mabone", thank you for the info! If you click on the icon with your initials on the top right, do you see the option to "View Sync issues" by any chance? It sounds like your desktop app recently got the Dropbox for Windows update. Do you notice the syncing and indexing number of files decreasing as the time goes by?

Hey @"obsidianspider"! I saw your recent reply to our active ticket. I'll get to it as soon as possible, thanks for updating the thread! 😇

Hey @"Mabone", let's jump right into this! As a first step, I'd like you to hover your mouse over the little Dropbox icon in your taskbar (the one on the third screenshot you provided) and let me know the app's current syncing status, and version. Next, if you click on that same icon, and then check your "View sync issues"…

Hi @"tsveg1"! It seems possible that the changes of the file weren't synced to your account online. If the newer edits you made on the file synced to our servers, then you should be able to see the file's versions when checking through your events page. But the page only reports changes from 2023, and no newer additions.…

Hey @"obsidianspider", I just sent you an email, in order for us to have a closer look and investigate further. Reply back to me, and we'll take it from there. Thanks!

Hey @"kidhkgg"! Sure thing, no worries. Reply back to us once you're back, and we'll investigate further. Thanks a bunch! 

Hey @"obsidianspider", happy Monday! Do you see the option to click a camera-like icon when replying back to me? It should look something like this: Alternatively you can use Command-C to copy the screenshot and Command-V to paste it in this reply box. Looking forward to your reply!

Hey there, @"Timandra"! I can see that my colleague handled your existing thread. You can see more updates here. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"JK", happy Monday! I was able to locate the ticket number my colleague opened for you. It seems you've successfully replied back to @"Nancy". She'll start working on the case as soon as possible. In the meantime, if you need something else, please let me know and I will be more than happy to help every step of the…

Hey @"user71", welcome to our Community! Do you get the error message when following the steps @"Mark" provided in this relevant Help Center article? Could you attach a screenshot showing the automation itself, and the folder on which the automation is applied to on the Dropbox site? Keep me posted!

Hi @"BFK2011", let's jump right into this! Since you upload your content using your desktop app, and can still see the changes when you visit your account online, that means your content is syncing. Does the other member check for updates on the shared folder on their desktop app, or on the website? Also, how did you share…

Hey @"g v.", let's jump right into this! Did you recently notice this behavior, or has this been going on ever since the files were uploaded to Dropbox? Have you tried accessing the app's settings (under your Account tab) and clearing the cache? If not, I suggest you give it a go. Once you do that, you might need to…

Thanks for the heads up @"henrikv"! 😊 We'll be one post away if you ever need anything else. Cheers!

Hey there, @"Cinnamon_content", I hope you're doing well! Happy to see that your issue is now resolved! 😊 If you need something else, give us a shout.

Hey @"_MKT", awesome news! 😇 Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 

Hey @"Samara18", sorry to hear about that! I can see that your #25301355 ticket number has been escalated, and you're working with a specialized agent towards finding a solution. I have left an internal note to the agent working on your case, and shared any info with them from our communication in order to expedite the…