Megan Dropbox Community Moderator

Hey @"wwaag76", you should be able to click the camera icon when replying back to me, and attach your screenshots that way. Otherwise, feel free to copy and paste it back to me. 

Hey @"PA-E3"! I was waiting for your okay, in order to send you an email. I reached out to you internally, and I'll be happy to continue troubleshooting there. Thanks!

Hey @"MandyWang", thanks for the update! Do you use our desktop app, by any chance? If so, do you notice the same behavior when trying to share content that way? Also, have you tried another network since you first noticed this?

No worries at all @"ema252"! 😇 We'll take it from there. Cheers!

Hey @"wwaag76", happy Friday. I hope you're doing well. Would you be able to send me a screenshot of the error you get on the desktop app when trying to add content in that folder? Do you recall if you could upload files that way before, or is it a new folder? Keep me posted, and we'll take it from there!

Hey @"MandyWang", let me also jump in here! How many files are in the folder itself? Also, how many people are you trying to share the folder with? Have you tried clearing your browser's cache, closing it temporarily and then restarting it? Let me know if this happens with all the folders you're creating on your end.

Hey @"ema252"! I reached out to your Community-linked email address, in order for us to investigate further. Would you be able to check your junk/spam folder and see if the email ended up there by any chance? 

Hi @"ema252", I just sent you an email! I'll be happy to continue troubleshooting with you there. Thanks a bunch! 

Hey @"ema252", welcome to our Community! It sounds like your sharing activity has been interrupted. You can read more about this here. Did you get an email from Dropbox informing you about this? If so, do you have an option there to click on the link in order to remove the suspension? Let us know what you find and we'll…

Hey there, @"amm1625"! If you could try it, that'd be amazing. Thank you so much! I would also recommend searching your inbox and junk/spam folders for an email from Dropbox Sign. Can you try that? If this doesn't work either, I'll be happy to send you an email, in order for us to have a closer look into this. 

Hey @"PA-E3" thanks for the screenshots! I'd like to have a closer look into this, and we might need to escalate your case. In order to do so, I'm going to need to send you an email. Are you okay with that?

Hey @"nraihani", I just created a new ticket on my end for you. I went with that route since your case might need to be escalated, but I'd like to have a closer look into this. Reply back to me, and we'll take it from there!

Hey @"PA-E3", welcome to our Community! As a first step, I’d like you to right click on your local Dropbox folder, select “Properties” and send me a screenshot of the next window you’ll see. Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed…

Hey @"amm1625", let me also jump in here! Out of curiosity, and for troubleshooting purposes can you also try using an incognito tab on your browser? When did you first notice this behavior?

Hey @"Frank P E.". Correct, you'd have to manually proceed on your end. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"GregorBeyerle" thanks for posting here! Would you mind clarifying your exact OS and Dropbox version that you're using on your Mac? You can find the version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. You also mentioned a pop-up that shows up. Would you be able to send me a…

Hey @"PrivRelay", I was able to locate your ticket number on our system and had a look into this. I had a and I completely understand how frustrating it can be to wait for a resolution. And it's definitely important and vital to gain access to your Dropbox account. I want to assure you that our specialized team is more…

Hey @"PrivRelay", sorry to hear about that! You mentioned that you've already contacted our Support team. Would you be able to share your ticket number reference with me? Thanks a bunch!

Hi there @"EnzoBastianello" - thanks for taking the time to share your thoughts on this. I will pass on your comments to the relevant departments and you can let us know if you have anything else to add. Thanks so much!

Hey @"HYKO" thanks for writing back to us! Just to make sure we're aligned here, it sounds like you wish to share the same link or Transfer, but assign a different expiration date for each group of people that you share it with, right? If not, feel free to clarify more. Essentially the "viewing period" is the same as the…

Hey @"jhardy2025", I just sent you an email. Reply back to me, and we'll take it from there! 

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Hey @"Dak Attack", happy Monday! Thanks for sharing this tip with the rest of our Community users! That's a nice observation and workaround. We appreciate to listen how Dropbox fits into and influences your daily routine, so keep it coming. Wishing you a great week ahead! 😇

Hey @"knewtoit" let me jump in here! Does this happen with all Excel files, or some of them? What about other Microsoft files like Word (if you have any that you can test it with)? Also, if you open your Dropbox folder and check the file there, what icon do you see on it? I'm asking, in order for us to check if the file is…

Hey @"woody1210", do you have any updates on this? 

Hi @"Michael L.43", thanks for bringing this to our attention. What is the OS you're using? I’d also like to know the app version you’ve installed on the device. Can you send me a screenshot of your Dropbox app’s current syncing status? Have you ensured that this is not caused by a 3rd party app on your computer like other…

Hey @"robus", welcome to our Community! Would you mind sharing some additional info in regards to the syncing process taking place right now? Did you add some files inside your Dropbox folder that you don't want to sync to your account online, or something different? Feel free to clarify. I'm assuming your concern is not…

Hey @"BygoneAutomaton" thanks for the heads up! Happy to see that your issue is now resolved! I can also confirm that this is a legit email, since it's coming from an official Dropbox domain. Keep an eye out and if you come across the same thing again, don't hesitate to give us a shout! 😇

Hey @"smeg246", thanks for the heads up, and absolutely no problem! Happy to see that your issue is now resolved! 😇 If you need anything else, give us a shout! 

Hey @"dottzilla", thanks for the heads up! Happy to see that your issue is now resolved! 😇 If you need anything else, give us a shout!