Megan Dropbox Community Moderator

Hey @"serenke3", what is the exact OS you're using? If I'm not mistaken it looks like you're on Windows 11, correct? Can you please locate your Dropbox folder, right click on it and check its properties? I'd like to see approximately how many files you have locally. One more thing: if you add a file inside your Dropbox…

Hey @"serenke3", thanks for the info! Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Can you check if the Dropbox bandwidth settings have any limits set? Also, if you open your Dropbox folder, can you locate the…

Hey @"thecargocultnz", thanks for the info! Do you face slow upload speeds only when using the Dropbox desktop app, or does this also happen when you're uploading through the Dropbox website too? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the…

Hey @"serenke3", welcome to our Community! How long has this been an issue for you? Have you tried uninstalling, and then reinstalling the app, by any chance? Also, is it possible that the files that have trouble syncing are using these invalid characters? Keep me posted, and we'll take it from there!

Hey @"thecargocultnz", sorry to hear about that! If you're up for it, I'd like to do some troubleshooting just to see if everything is working the way it should, or find a way to help with this. Would you mind sharing your device's current macOS, along with the Dropbox version that you have installed there? You can find…

Hey @"amelchi", the reason I haven't reached out internally is because my colleague, @"Walter" might be onto something here. Since the app works, and you can see the icon when in safe mode, then it sounds like one of your third-party apps might be interfering with Dropbox. I suggest that you individually pause one at a…

Hey @"mhauby", let's jump right into this! Do you notice this behavior only when trying to delete that particular folder or photo? Is this a shared folder, or one that you own? If you have any screenshots of this flashing, please feel free to attach them here. Keep me posted, and we'll take it from there!

Hi @"DB_LisaV", let me also jump in here! It looks like these files are fully synced as online-only. Would you mind trying out these steps to make them available offline, and let me know if that does the trick for you?

Hi there, @"coppo23", happy Monday! Thanks so much for sharing this with the rest of our Community users. I think it's super interesting to see the steps that helped you resolve it, and also learn on our end too. Wishing you an amazing week ahead, and if you need anything else, just give us a shout! 😇

Hey @"Jamieharrington", thanks for posting here! Judging by your latest message in this thread, it looks like you managed to fix this issue, right? 😇 Just checking to see if you'd like me to jump in here, and troubleshoot with you, or if you're all set. 

Hey @"felixcat", sorry to hear you're going through that! Just wanted to check in with you, and see if you're still going through this. Have you tried sharing an example file/folder to see if you still get the same error? If you do, let me know and I'll be happy to send you an email. Let me know more, and we'll take it…

Hey @"shutterbuggpro", sorry to hear about that! Just checking in with you, to see if you're still facing the same issue here, or if everything has now been resolved. Keep me posted, and please double check if the issue remains when you take a screenshot, and I'll be happy to log a ticket on my end for you. Thanks a bunch!

Sure thing @"empow4515"! I reached out via email, and I'll be happy to continue troubleshooting there. Thanks a bunch!

Hi @"amelchi", in this case can I send you an email, in order for us to have a closer look into this? 

Hey @"Rob F.14", it should be. However, if you'd like to have a closer look as to why you ended up in the beta version again, I'd suggest that we switch to email communication. I'd like to check some account-specific info, this is why I'm suggesting this route. 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"ed303", let's see what we can find about this together! As a first step, I'd like to ask for your exact OS, along with the Dropbox version that you're using on the machine. You should be able to locate both the app's version, and its syncing status by hovering your mouse over the little Dropbox icon on your task bar,…

Hey @"empow4515", let me jump in here! I just sent you an email. Reply back to me as soon as possible, and we'll take it from there. Cheers!

Hi @"amelchi", would you be able to also send me a screenshot of your device's menu bar, and what is shown there? Also, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Hi @"amelchi", could you try out these steps, and let me know if they help at all?

Hey @"amelchi", let's see what we can find about this! If I understand this correctly, you wish to access the little Dropbox icon on your menu bar, that redirects you to the app's preferences, right? Is the little icon missing entirely? If so, have you tried uninstalling the app, and then reinstalling it again? Keep me…

Hi @"smaier", thanks for posting here today! I'd like to start by asking your exact OS, and the Dropbox version that you have installed on the device. You can find this by hovering your mouse over the little Dropbox icon on your taskbar, next to your WiFi icon. Also, feel free to attach a couple of screenshots of these…

Hey again @"Anthroevolve", thanks for posting here! To clarify, do you wish to be able to create a Template Link, so that users with your link can click on the link, create an account, and sign it? Or embed your document on your website, so others can click on it and sign it? Let me know more, and I'll be more than happy…

Hey @"Sc0rp0w", welcome to our Community! I'm just not entirely sure of what you wish to achieve, and I need to be entirely certain of what you want to accomplish, before guiding you with the next appropriate steps. Would you be able to give me a few more details in regards to the steps you've already tried so far? Also,…

Hi there, @"mrjmw", thanks for posting here! Would you be able to clarify the OS you're using on your mobile, please? Also, can you clarify a tad more in regards to the sharing activity feature you're referring to, and how you'd like for this to be implemented in the mobile app? Any screenshots of the desktop app, would…

Hey @"Farhang223"! Happy to see that your issue is now resolved! If you need anything else, just give us a shout. 😌

Hi @"LCBC Communications", I just sent you an email. Reply back to me, and we'll take it from there. Thanks!

Hey @"JohnFinnell", let me jump in here too! Thanks for your ticket number, I can also see that you have another one open at the moment. I was able to locate them both on our system, and I’ve also left an internal note for the agent working on your case to see and reply as soon as possible. I understand that this isn't…

Hi @"folder", in this case can I send you an email, in order for us to have a closer look into this?

If you wish, I can send you an email and then connect you with a specialized Sign agent, in order to discuss this privately @"mmoe".