Megan Dropbox Community Moderator

Hey @"Esther B.6"! If you're running any third-party antivirus or ransomware protection software, please try to temporarily disable it along with Windows Security. To disable Windows Security: -Open Windows Security from the Start menu. -Select Virus & threat protection. -Under Virus & threat protection settings, select…

Hey @"radicaledward"! I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @"Kevin m1", let's jump right into this! Have you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket number, in…

No problem at all @"file_r"! Happy to see that your issue is now resolved! If you need anything else, give me a shout, thanks! 😇

Hey @"Vino91", thanks for letting us know! Our team is aware of this, and actively looking into this. We'll update the thread once we have more info and new updates. Hang tight, and thank you for your patience. 

Hey @"Brock A.1", thanks for the heads up! I've noted your request, and will make sure it's reviewed by our team. While we can't promise anything, it's input like yours that helps shape our roadmap. We love hearing how we can make things better, and your ideas and thoughts are always more than welcome. If you need…

Hey @"RFB", thanks for the heads up! Computers sync directly with the Dropbox website, not with each other. In this case, your desktop device will have a Dropbox folder that will sync any changes to your account online (and vice versa). In return these changes will sync to your laptop. When you open your Dropbox folder on…

Hey @"Gordon T.1", I'm so happy to hear that! And yes, it's exactly as @"Rich" explained. I'm here if you have any questions! 👩‍💻

Hey @"Hebephrene", I'm deeply sorry for the late response, let's get to it. I would suggest quitting the app, or even signing out and back in. Once that's been done, please right-click on a folder within the Dropbox folder and see if you have the option there. If you don't notice any difference, then, once you have the app…

Hey @"file_r", welcome to our Community! If you wish to delete all websites, usernames, passwords, and notes from your Dropbox Passwords account, you can do so by selecting "Reset" or "Reset Account" from the settings menu of the Passwords application. This will permanently remove all data. You can see more about this…

Hey @"Maria081", I hope you're doing well! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick. If you're still facing the same issue, I would suggest quitting the app, or even signing out and back in. Feel free to also hover your mouse over the little Dropbox icon on your…

Hey @"ned666", let's see what we can find together about that! As a first step, I would also suggest quitting the app, or even signing out and back in. What happens if you locate these syncing files, and move them outside of your Dropbox folder, and then back in? Does that change things? Keep me posted, and we'll take it…

Hey @"djrdaniel", let's see what we can find about this together. Where do you see that these folders still take up space in your account? Would you mind clarifying what your account's plan page reports? If you have any screenshots of said page, along with what you see when visiting your sharing page, I'd appreciate the…

It's been my pleasure, @"renatomichel"! 😇 If you need anything else, just give me a shout. You know where to find me! 👩‍💻

Hey @"gwencrawford"! I went ahead and updated you about this on the other thread that you have opened. You can see more about the case here. Thanks a bunch!

Hey @"gwencrawford"! I checked internally about this, and it seems that our team is still looking into your case, and trying to help as soon as they possibly can. The best course of action right now would be to keep an eye out, and wait for their updates. Unfortunately there's not much that we can do on our end here on the…

Hey @"JonesDK"​​, thanks for the heads up! Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 🤓

Awesome news @"Gilly305"! Thanks for the heads up. Wishing you a great September ahead, and don't hesitate to reach out if you need anything else. 😇

Hey @"MirandaV", let me jump in here too. Have you tried opening the zip files on another computer, or maybe using a different software such as 7Zip, Winrar, etc., to see if this changes things? Also what is the specific error you get? It sounds like this might be linked with how the files were originally zipped or…

Hey there, @"Gordon T.1", I'd be happy to help! You can see your account's current quota, along with what's occupying this space here. Would you like to take a look, and let me know if you have any questions? Thanks a bunch!

Hey @"shersten", thanks for the heads up! At that point, I'd also suggest uninstalling the Dropbox app from your computer, and then downloading and reinstalling it anew from our website. I'll be waiting for your updates!

Hey @"RaphN", thanks for the screenshot! Can you clarify how long the Dropbox desktop app has been stuck at 'indexing'? Also, do you have any 3rd party apps running on your computer that might be monitoring your files somehow? On a side note, have you tried adjusting your bandwidth settings through the app's preferences to…

Hey @"Tatergolf"​, thanks for the update! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way.

Hey @"RFB", thanks for posting here! I'm here to second what @"Mark" already said. Once you download, and install the Dropbox desktop app on your new laptop, you should be prompted to sign into an account. All you'd have to do would be to sign into the same account used in your desktop machine. If you have any questions,…

Hey @"spiels", thanks for the update! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hi @"Vino91", let's jump right into this! When did you first notice this behavior? Also, is it present with all your Microsoft files, or just the Excel ones? Do you have any issues when you try to open the files from your account online? If you could also send me a screenshot of the pop-up message that you see on your end,…

Hey there, @"Brock A.1", thanks for posting here today! I will pass on your comments to the relevant departments so that we can further improve, and to ensure that your voice is heard. Having said that, can you clarify if you've taken a look at the relevant Help Center article here? Also, did you manage to resolve your…

Hey @"Christine_25"! Would you mind clarifying which app version you currently have installed on your computer, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. Feel free to send me a couple of screenshots of what you see in your…

Hey guys! Thanks for bringing this to our attention. Our team is aware of this, and actively looking into this. We'll update the thread once we have more info and new updates. Hang tight, and thank you for your patience. 

Hey @"jaseph18", welcome to our Community! I just sent you an email. I'll be happy to look into this with you. Reply back, and we'll take it from there. Thanks!