Megan Dropbox Community Moderator

Hey @"obsidianspider"! No worries. I went ahead and sent a brand-new email. Please reply back to me as soon as possible, in order for me to go ahead and escalate your ticket to our specialized team. Thanks!

Hey @"EvermoreUW"! Can you also try out these steps in order to resolve the issue? If it doesn't work, don't hesitate to let me know. Thank you!

Hi @"brasas_silverio", sorry to hear about that. In any case I'll be more than happy to have a closer look, and see what might have caused that. Is it okay if I reach out to you via email, in order to investigate further? Let me know more!

Hey @"AShimada1"! You don't necessarily need to uninstall the app first. You can simply reinstall using the link I provided. If this doesn't work, and if you still don't see the relevant icon I'd suggest that you add an example file inside your Dropbox folder, and check if it syncs to your account online. 

I just sent you the email @"kulath"! Reply back to me, and we'll take it from there. Thanks! 

Hey @"AShimada1", thanks for all the updates! It's a bit odd that you don't have this little Dropbox icon in your taskbar. Can you try reinstalling the latest version of our app using one of the links here? With that being said, here are the steps you can follow if you need to prioritize the syncing process of a file or…

Hey @"kulath1", thanks for letting us know about that! I was able to successfully unban your account. I sincerely apologize for that, it seems it was a Community moderator error that we managed to fix. As for your problem that still persists, I'd be happy to create an email on my end for you. Just let me know which…

Hi @"sc0ttkclark"! Is it safe to assume that everything is back on track, and that the desktop app is up-to-date now? 🧐

Hey @"70CamaroRs1", thanks for the heads up! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"Hsciortino", thanks for posting here! The confirmation prompt 'Are you sure you want to permanently delete this share file for everyone' is a built-in safety feature in Dropbox to help prevent accidental deletions. While these warnings should be dismissed if you check the 'Don't show me this again' option, there is…

Hi @"monoman", I think the best course of action is for us to continue via email. I just created a ticket on my end for you. Check your inbox and reply back to me, thanks!

Hi @"Seppo" Partanen , welcome to our Community! Could you check your account's plan page, and let me know what it reports? Is it possible you have any backups enabled and visible on this page that might be occupying some of your quota? Let me know more!

Awesome news @"calmfrog"! 😇 If you need anything else, just give us a shout. 

Thanks for the heads up @"calmfrog"! Give it a go, and let me know of the results. If this doesn't work, we'll have a closer look and proceed accordingly. 

Hi @"pheyblom", give me some time to look into this, and I'll get back as soon as possible with more info. Thank you!

Hey @"RaphN"! How many files do you currently have in your Dropbox folder in Finder, including any online-only files? You can always check by looking at the folder's properties by clicking "Get info". One last thing I'd recommend is rebuilding your configuration settings by unlinking and relinking your Dropbox account to…

Hey there, @"DeevUK" let's see what we can find together about this! I know you mentioned that you've tried multiple devices, but could you clarify the OS your main device's OS is using? Can you try this link if you're using a desktop device and let me know if you notice any difference? Keep me posted, and we'll take it…

Hey @"calmfrog", let me also jump in here! You mentioned "migrated folders" in your latest reply. In order for us to be on the same page, would you mind clarifying what you mean by that? For those folders with the two icons, could you try again with marking them as available offline or do you notice that nothing happens…

Hi there, @"CMI-David", I hope you're doing well! Here's an interesting workaround that you can use if you have an Android device. To access your file version history on our mobile app, please visit your "Account" tab and then click on "Recover deleted files". That should redirect you to our web interface in order to check…

Hey @"valdal224", thanks for posting here today! In regards to the prompt asking you to upgrade your account: did you receive an email about this or a notification inside your Dropbox account? Is it possible that you're seeing this when trying to add new shared files/folders to your account? If you made sure that the…

Hi there, @"pheyblom", welcome to our Community! How many files do you currently have in your Dropbox folder in Finder, including any online-only files? You can always check by looking at the folder's properties, or by clicking "Get info". Since you mentioned that you're part of a team, is it possible that your admin has…

Hey there, @"FHarriott" thanks for posting here! Weird error message indeed. I went ahead and located the existing ticket communication that you have with our support agent. I also agree that the case might need to be investigated by a member of our team that specializes in these kinds of issues. It looks like Melanie, our…

Hey @"gary c.11"! You actually made a great point there about the suggestion, Gary. In any case if you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"jlsdyoung23"​, welcome to our Community! I totally get how you're feeling, and how this situation must feel for you, and I'm here to try and help as much as possible. That being said, I've personally reviewed your case via email, and I've changed the priority to "High". Also keep in mind that it has already been…

Hi there, @"gary c.11", let's jump right into this! The email you received is related to our Dropbox Passwords app which is a password manager. You can see more about it here. When you're talking about "Dropbox Passwords for non-password-related activities" can you clarify more, since I'm not entirely sure what you're…

Hey @"jbeahan", thanks for posting here today! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine, and we want to continue to improve. If you need…

Hey @"yasinturhan-916", let me also jump in here! When did you first notice this behavior? You also mentioned this happens with other files too. I'm assuming you're also getting an error when double clicking an online-only file, and trying to simply open it? One last thing: does the issue persist if you pause syncing or…

Hey @"LondonTraveller67", great job with the screenshots, thank you so much! Can you also check your app's preferences, and specifically under your "Account" tab to see if your account is linked there? It might sound trivial, but have you tried signing out of the app and then back in? 

Hey @"brinmoor53", thanks for posting here! Your screenshot isn't very clear I'm afraid, so I apologize if I'm missing something. I was wondering if maybe you're not on the correct path there. Could you click on the app launcher (grid icon) on the top left corner that reads "More" below "Activity" and then select…

Hey @"jpugarte1_"! Here are my suggestions: -You should wait for the app to be fully synced, and up-to-date to check if the issue remains the same. I'm suggesting this, since the files' functionality might be affected when the app still syncs such a large amount of files. While you're at it, feel free to close any…