Megan Dropbox Community Moderator

Hey @"Davidi1", we're aligned here, thanks for the heads up! Did you maybe notice any difference after updating to our latest version? 

Hey @"weaselenterprises"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hi there, @"TomMunch" let's jump right into this! The best thing you can do is check each folder individually and make sure it syncs as available offline. For any folders or files that are online-only inside your Dropbox folder you can always use these steps in order to change their syncing status. While you're at it,…

Hey @"DominikPich", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. At the moment, we don't have an ETA and I don't have any info about this being under our radar, however I'll forward your feedback to the appropriate areas so we can…

Hey @"edinHK", thanks for posting here! Sorry to hear about that. Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our support service so that if you…

Hey @"weaselenterprises" thank you for your patience here! In the screenshots that you provided me, it looks like you're trying to delete the folder using your "Suggested for you" section. It's expected that you wouldn't have the option to delete the folder from there. Can you please try from the drop-down folder menu on…

Hey @"jpugarte1_"! What you mentioned isn't unexpected behavior, especially since the app is still syncing. Based on all the info you've provided it sounds like this is a brand-new installation, which would justify it. When you're using an existing installation the app simply syncs and indexes new changes, whereas now it…

Hey @"Davidi1", thanks for the swift reply! Definitely keep an eye out on it. If you notice the same slow behavior, try the new OS profile and see if things improve. In any case, don't hesitate to update me! 

Hey @"weaselenterprises", thanks for the visual here! Since you've made sure that this folder doesn't contain other shared folders and that it isn't inside another shared folder, it looks like the case here is that it contains inactive shared folders that you wouldn't be able to see. Provided that the nested shared folders…

Hey there @"Davidi1", welcome to our Community! The first thing here is to ensure that our desktop app is updated. It seems there's a latest version that you can install. There's no need to uninstall, just use this link to reinstall our app. Also, do you happen to have any 3rd party apps that might be monitoring, backing…

Hey there, @"KeithOP" let's see what we can find about this together! Is the app installed on your device as we speak, or do you consider installing it for the first time, and you need to know the best approach? Now, keep in mind that upon the initial installation and set-up process, you should see the "How you want your…

Hey @"Stefania Fornelli", thanks for the info! Have any of the payments you made gone through? Can you confirm that you can see Dropbox on your bank statements? If so, then I suggest you try our self-served look up tool to see if you can find the email address that's linked to your Dropbox Plus subscription. I'm…

Hey @"weaselenterprises", thanks for the added info! Since you don't see the option to add the folder back to your account, is it possible that you never removed it? It looks like this is the case here. If you wish to remove the folder along with its files permanently from each member's account including yours, can you try…

Hi @"KSCPA301"! Based on the app version that you're using (233.3.4791) it seems you have the beta version installed instead of the stable one. That could be the culprit there. Can you try to uninstall Dropbox from your computer using these steps? Once you do this, please access your account settings online and then toggle…

Hey @"NoteWriter", thanks for the heads up! I was also going to suggest that you try signing out of the app and then sign back in. You can follow these steps in order to achieve that. Uninstalling the app isn't necessary for the time being, but if you want to go for it you can always see the steps here. Let me know if this…

Hi @"kapitonkat", I'd be happy to help with this! Sorry for the lengthy reply, I just want to make sure I include everything. If I understand correctly, it sounds like you're having trouble since the desktop app won't sync your content, right? If not, feel free to correct me. Provided that's the case then bear in mind that…

Hey @"jhurtado", thanks for the heads up! I definitely see where you're coming from, and how important that is to you. I deeply appreciate your patience while our team is working to resolve this. I've left an internal note for the agent working on your case. Hang tight, and they'll get back to you as soon as possible.…

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"NoteWriter", let's jump right into this! How long has the app been like that? Did you make sure that this is not caused by a security software on your computer or your network settings? Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following…

Hey @"KSCPA301", let me jump in here! My goal here is to gather as much info as possible in order to then help you. Can you check Nancy's reply here, and share the necessary info with us? That'll give me an insight in order to troubleshoot further, and hopefully locate the issue that could be causing this. You can always…

Hey @"andreascarlsson"! Happy to see that your issue is now resolved! If you need anything else, we'll be one post away, thanks! 😇

Hey @"fgpash", welcome to our Community! Viewer info is not retroactive. After upgrading, you will only be able to see viewer info from the point of upgrade onward. Previous viewer activity before the upgrade will not be available. If you need something else, please let me know and I will be more than happy to help every…

Hi @"BentHolm", let's jump right into this! Do you use Excel online to preview your files? If so, then it might be worth pointing out that Excel online doesn't support Macros. If you're using the desktop app when this happens, feel free to have a closer look at this relevant thread too. Let me know more, and we'll take it…

Hey @"andreascarlsson", thanks for your speedy reply! Have you made sure that your folders are selected when visiting your selective sync preferences? Based on what you described it sounds like you're referring to a different feature -similar to selective sync- that helps you save hard drive space. If you need to see how…

Hi there, @"mmaslowicz" welcome to our Community! Does this behavior remain the same with other .mp4 files, or just this specific one? If you try to preview the file, do you have any issues? I'd also suggest that you clear the cache on your mobile app. You can find this by accessing the Dropbox app, then click on your…

Hey @"weaselenterprises", let's jump right into this! Keep in mind that owners of shared folders have the option to permanently delete a shared folder, or simply unshare it. Both of these actions have an effect on the people who have access to the shared content. With that in mind, since you mentioned that the shared…

Hey @"Kyle Ng"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey there, @"Stefania Fornelli", let's jump right into this! It sounds like you're having trouble when trying to upgrade your account to our Plus plan. Can you clarify if you're using this page to purchase your plan, and the steps you follow when trying to upgrade your account? I know it might sound trivial, but have you…

Hi there, @"andreascarlsson" let's jump right into this! I'd like for us to check two things. The first one is the app's current syncing status in order to make sure it's up-to-date. Can you check by hovering your mouse over the little Dropbox icon in your menu bar, next to your WiFi? The second thing that came to mind is…

Hey @"pheyblom"! Thank you for your patience here. I just sent you an email, so that we can have a closer look into this. Reply back to me, and we'll take it from there. Thanks!