Megan Dropbox Community Moderator

Hey @"Kodesh Vechol"! Based on the info you shared with me earlier, it doesn't sound like this could be the reason. We're talking about some content that was shared with you that belonged to a Dropbox team, which has later on been deleted.

Hey @"karbox", let me jump in here! Keep in mind that if you and the owner are the only members of the shared folder, or link then there's not much that we can do on our end. Take a look at this relevant Help Center article, that'd help us guide you into accessing their Dropbox account. Thanks a bunch, keep me posted!

Hey there, @"Harveyhase68" thanks for posting here! Your feedback regarding our screenshot feature has been very valuable, and I will endeavor to make sure your voice is heard. I will pass your comments on to the relevant departments so that we can further improve this aspect of Dropbox. We listen to your needs because it…

Hey @"Neil T Gibson", let's see what we can find together about this! Would you mind sharing some additional info with me? What exactly do you mean when you say that you stopped syncing? What info seems to be missing, and can you see it when you visit your account online? It'd also help me to know the troubleshooting steps…

Hey @"mitrevit", I hope you're doing well! I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks!

Hey @"Boatman", thanks for posting here! I totally get how you're feeling, and how this situation must be for you, and I'm really sorry for the trouble you've been dealing with. It's definitely not the experience we want anyone to have. That being said, I've personally reviewed your case via email, and I've already shared…

Hey @"justrl", let's see what we can find about this! Have you checked, and tried any of the steps mentioned in this thread? Specifically what my colleague, @"Jay" mentioned here? Also, if I were you I'd try to download the beta version of our app, using a different browser too, just to see if you still get the same…

Hi @"Theo c", thanks for the speedy reply! I was able to locate your ticket number on our system. For your convenience I changed the priority to "High" and also shared our forum thread with the agent investigating your case. Please hang tight while our agent is working towards a solution. Thank you so much!

Hey @"Theo c" , thanks for bringing this to our attention and sorry to see that you're having this issue. I understand how frustrating this issue can be, and that you need access to your account as soon as possible. Since you've already reached out to our Support, would you be able to share your ticket number reference…

Hey @"MikeInGFD"! Happy to see that your issue is now resolved! In any case, keep an eye out for the next few days to see if the behavior resurfaces. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Kodesh Vechol"! I suggest going through any old emails that you have received, in order to see if you can locate the invitation that way. Alternatively, if you recall any of the members of this shared folder, you might want to reach out to them. 

Thanks for the added info @"Kodesh Vechol"! Based on this email, it seems that some content that was shared with you belonged to a Dropbox team that has since been permanently deleted. As a result, the content in the shared folder has also been permanently removed. Please keep in mind that the initial email must have been…

Hey all, I hope you're doing well! I just wanted to pop in here and ask if you're still facing the same issue, or if it's been resolved. It should be settled by now. Provided this is still ongoing for you, please make sure to update to the latest version of our desktop app using this link, and let me know more. Thanks!

Thanks for the heads up @"Caroncini6"! If you need something else, please let me know and I will be more than happy to help every step of the way.

Hey @"Alexander B.13", sorry to hear about that! Let's see what we can find about this together. There are a couple of pages I'm going to need you to check, and see if you can find and possibly recover your content there. The first one would be your deleted files page. Feel free to have a closer look, and inspect if there…

Hey @"Benjamin Gordon"! Yes, I think it's best to switch to email communication in order for me to check a few additional things. I just sent you an email, and I'll be happy to continue looking into this there. Thanks a bunch! 

Hey @"User34", let me also jump in here! Keep in mind that these notification settings would only apply to your desktop device. Depending on what you need, you can keep the relevant notification enabled or alternatively you can disable it. Based on your screenshot, it looks like all of the applicable notifications are…

Hey @"Tabata P", that's amazing news! Happy to see that your issue is now resolved. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Kodesh Vechol", let's jump right into this! Would you be able to let me know more in regards to the email you received? If you have any screenshots of it, feel free to send them over in order for me to have a visual too. Just make sure to redact any personal info shown there. Was the deleted content shared by any…

Hey @"Tabata P"! I replied to your original, newly created thread here. 

Glad to hear that @"Saz1"! 😇 If you need anything else, we'll be one post away. Cheers!

Hey @"Mark Shreds", sorry for the late reply here! It seems that at the moment the icon in question isn't supported on Dropbox for File Provider. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something else, please let me know and I will be more than happy to help every step…

Hey @"NAK", let's jump right into this! Even if your account isn't part of a team, there's a chance that you were a member of a shared folder coming from this team. When you visit your sharing tab online, can you find the folder there? Also, what do you see when reviewing your events page? Keep me posted, and we'll take it…

Hey @"TreborG2", sorry to hear about that! Is it possible that the folder you mentioned is located inside another shared folder? Are those requests that you're receiving coming from an official domain from the ones mentioned here? Generally, this happens when someone who you've shared an item to forwarded the invite email…

Hey @"Koen W.", happy Monday! Thanks for sharing more updates about the case! If you need something else, please let me know and I will be more than happy to help every step of the way. Wishing you a great week ahead. 😇

Hey there, @"bhicham538", let's jump right into this! Based on the error you received, it sounds like your sharing ability might have been temporarily paused. You can find out more info at this Help Center article. In any case, I just sent you an email in order for us to investigate further. Thanks a bunch!

Hey guys! Your insight has been shared with our Team. It's helping shape how we improve. Thank you for pointing it out. I'll forward your feedback to the appropriate areas so we can continue to grow.

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Hey @"Grinch", thanks for posting here today! When did you first notice this behavior? I'm also guessing you're also using our desktop app like the OP mentioned, right? Does this happen with all of your Excel files, or some of them? I'd love to know any troubleshooting steps you've tried so far, in order for us to be…

Hey @"RHC", thanks for posting here today! Would you be able to share some additional info with me? When did you first notice this behavior? Do you use our Dropbox desktop app, or mobile app? I'd love to know any troubleshooting steps you've tried so far, in order for us to be aligned. Thanks a bunch!