Megan Dropbox Community Moderator

Hey @"atan87", let's have a look into this together! When you say that Dropbox is syncing to a dedicated HDD, would you be able to give me more info about this? Is it an external backup that you've enabled, or a different configuration? As a test, if you add a file to your HDD can you check if it syncs to your account…

Hey @"mrswap", let me jump in here and confirm that @"D P"'s comment is correct. Keep in mind that if you notice the same thing in the future, I'd also love to have a visual of the popup message too. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"frank479"! That's what I like to hear (or read in our case)! 😇 Happy to see that your issue is now resolved! If you need anything else, give us a shout. 

Hey @"frank479", let's try something. Can you try signing out of the app, and then signing back in? Do you notice the same behavior after trying this? 

Hey @"Christine_25", let's jump right into this! When you download and install the desktop app on your computer, a Dropbox folder is created locally with syncing properties. The folder serves as a "mirror" since it syncs to your computer any files you've added to your account online, and vice versa. Is this what you're…

Hey @"JK", I checked and it seems that you tried creating a new email, but it ended up on our unmonitored inbox. I just sent you a new email. Can you reply back to me, and we'll take it from there. 

Fantastic news @"Paul C.32"! 😇 Keep an eye on it, and if you notice anything weird, we'll be one post away. Cheers! 

Hey @"jafnisa". I'm afraid this is our only alternative at the moment. You can always utilize referrals and earn up to 16 GB on a Basic plan, and up to 32 GB on a Plus plan, but I understand that this isn't exactly what you're looking for. If you need something else, please let me know and I will be more than happy to help…

Hey @"flatteryheavenclassic227", sorry to hear about that! When you say that this is a conflict between the two, would you mind letting me know how you noticed that? If you momentarily pause iCloud, do you notice a different behavior? Also, if you right click on your Dropbox folder and check its properties, how many files…

Hey @"TommieD", I'd be happy to look into this with you! Do you see a Dropbox icon in your menu bar, near your WiFI? Also, could you walk me through the steps you usually take to add these files to your account? To sync using the desktop app, you'll need to have it installed first. Once it's installed, you can open your…

Hi there, @"pietrovalelongo"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hi @"Mustafa" Kozanoglu! If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey @"LadyMcb", I hope you're doing well! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hi there, @"JBLee2468"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hi there, @"Lizbethj78"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"david wang", happy Monday! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"madebyporter", I hope you're doing well! Jumping here to check if everything is alright, and if you managed to resolve the issue and sync your files. Let me know more! 

Hey @"Kerry Farrell", sorry to hear about that! Was that a one-time incident, or have you noticed the same repetitive behavior before? Did you use a specific browser when this happened, and if so which one? I was also wondering if you could try to sign in using the audio challenge instead, and if the process is smooth when…

Hey @"AllanInCanada", thanks for posting here! I just into our system and I can see that you've successfully reached out to our Support team about this. Hang tight, and an agent will reply back to you, in order to investigate your case. Don't hesitate to get back to us if anything comes up.

Thanks for the heads up @"D P"! As previously mentioned by our Community Manager, I'm afraid these notifications are legitimate surveys from Dropbox, that can't be turned off right now. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Awesome news @"DB231113"! 😇 Thanks for the heads up. Wishing you a great week ahead, and don't hesitate to reach out if you need anything else. 👩‍💻

Hi @"aschusterp", let's have a look into this! Have you tried the same thing with a smaller file, and do you keep receiving the same error? Do you mind sending over a screenshot of the exact error message that you see on your end? One more important thing: Are you using the context menu to make the file available offline,…

Hey there, @"Tatergolf", thanks for posting here! Please describe the issue that you’re experiencing in as much detail as possible. If you have any screenshots of the issue feel free to send them over. Once we have more details we'll be able to assist and look into this. Let me know of any updates!

Hi there, @"disposableemail" let's jump right into this! Would you be able to walk me through the steps that you take on your end in order to update your account's billing info? Which subscription do you see when accessing your billing tab, that Mark provided? Do you get any errors? Let me know more, and we'll take it from…

Hey @"THEUSER404", thanks for posting here! Feel free to have a look here for some alternatives on how you can enhance the security of your account. If you need something else, or have any questions please let me know and I will be more than happy to help every step of the way. 

Hey @"David Hwang", thanks for posting here today! Reindexing is normal in order for the app to sync any local changes to your account online and vice versa. It's definitely expected when using an external SSD too. However, as @"Mark" pointed out it shouldn't take a long time. Keep in mind that this definitely depends on…

Hey @"Lucben"! All right, let's take a step back to ensure that we're on the same page every step of the way: Since you mentioned that this happens every time, can you clarify if the Dropbox desktop was uninstalled before you re-installed it again? Also, when you re-install the app, are you prompted to set it up anew? Do…

Hey there, @"Rob132", let me jump in here! I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hi @"Gilly305"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"gordon99"! Can you send me a screenshot of the behavior that you mentioned when you try to sign into the app? Is it possible that the app is closed on your Dell device? Have you tried reinstalling the app, by any chance? You can always sign out of the app on all of your devices, uninstall it and remove any traces of…