Megan Dropbox Community Moderator

Hi @"monoman", I think the best course of action is for us to continue via email. I just created a ticket on my end for you. Check your inbox and reply back to me, thanks!

Hi @"Seppo" Partanen , welcome to our Community! Could you check your account's plan page, and let me know what it reports? Is it possible you have any backups enabled and visible on this page that might be occupying some of your quota? Let me know more!

Awesome news @"calmfrog"! 😇 If you need anything else, just give us a shout. 

Thanks for the heads up @"calmfrog"! Give it a go, and let me know of the results. If this doesn't work, we'll have a closer look and proceed accordingly. 

Hi @"pheyblom", give me some time to look into this, and I'll get back as soon as possible with more info. Thank you!

Hey @"RaphN"! How many files do you currently have in your Dropbox folder in Finder, including any online-only files? You can always check by looking at the folder's properties by clicking "Get info". One last thing I'd recommend is rebuilding your configuration settings by unlinking and relinking your Dropbox account to…

Hey there, @"DeevUK" let's see what we can find together about this! I know you mentioned that you've tried multiple devices, but could you clarify the OS your main device's OS is using? Can you try this link if you're using a desktop device and let me know if you notice any difference? Keep me posted, and we'll take it…

Hey @"calmfrog", let me also jump in here! You mentioned "migrated folders" in your latest reply. In order for us to be on the same page, would you mind clarifying what you mean by that? For those folders with the two icons, could you try again with marking them as available offline or do you notice that nothing happens…

Hi @"JVN", thanks for posting here! Currently, there isn't an official method to remove the Dropbox context menu items from Windows or Mac devices. On our end, we pay attention to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. Thank you for sharing your thoughts…

Hi there, @"CMI-David", I hope you're doing well! Here's an interesting workaround that you can use if you have an Android device. To access your file version history on our mobile app, please visit your "Account" tab and then click on "Recover deleted files". That should redirect you to our web interface in order to check…

Hey @"valdal224", thanks for posting here today! In regards to the prompt asking you to upgrade your account: did you receive an email about this or a notification inside your Dropbox account? Is it possible that you're seeing this when trying to add new shared files/folders to your account? If you made sure that the…

Hi there, @"pheyblom", welcome to our Community! How many files do you currently have in your Dropbox folder in Finder, including any online-only files? You can always check by looking at the folder's properties, or by clicking "Get info". Since you mentioned that you're part of a team, is it possible that your admin has…

Hey there, @"FHarriott" thanks for posting here! Weird error message indeed. I went ahead and located the existing ticket communication that you have with our support agent. I also agree that the case might need to be investigated by a member of our team that specializes in these kinds of issues. It looks like Melanie, our…

Hey @"gary c.11"! You actually made a great point there about the suggestion, Gary. In any case if you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"jlsdyoung23"​, welcome to our Community! I totally get how you're feeling, and how this situation must feel for you, and I'm here to try and help as much as possible. That being said, I've personally reviewed your case via email, and I've changed the priority to "High". Also keep in mind that it has already been…

Hi there, @"gary c.11", let's jump right into this! The email you received is related to our Dropbox Passwords app which is a password manager. You can see more about it here. When you're talking about "Dropbox Passwords for non-password-related activities" can you clarify more, since I'm not entirely sure what you're…

Hey @"jbeahan", thanks for posting here today! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine, and we want to continue to improve. If you need…

Hey @"yasinturhan-916", let me also jump in here! When did you first notice this behavior? You also mentioned this happens with other files too. I'm assuming you're also getting an error when double clicking an online-only file, and trying to simply open it? One last thing: does the issue persist if you pause syncing or…

Hey @"LondonTraveller67", great job with the screenshots, thank you so much! Can you also check your app's preferences, and specifically under your "Account" tab to see if your account is linked there? It might sound trivial, but have you tried signing out of the app and then back in? 

Hey @"brinmoor53", thanks for posting here! Your screenshot isn't very clear I'm afraid, so I apologize if I'm missing something. I was wondering if maybe you're not on the correct path there. Could you click on the app launcher (grid icon) on the top left corner that reads "More" below "Activity" and then select…

Hey @"jpugarte1_"! Here are my suggestions: -You should wait for the app to be fully synced, and up-to-date to check if the issue remains the same. I'm suggesting this, since the files' functionality might be affected when the app still syncs such a large amount of files. While you're at it, feel free to close any…

Hey @"Assent"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Nick76", thanks for posting here today! I'm afraid that since it's been more than 30 days since your content was deleted, there's not much that we can do about it. As a last resort, and just to ensure that there is nothing more that can be done, I’m going to send you an email in order for us to have a closer look…

Hey @"liok", thanks for taking the time to post here, and sorry for our delayed response! Your feedback regarding linking two Business accounts has been very valuable and I will endeavor to make sure your voice is heard. Currently this wouldn't be possible due to security and privacy reasons, especially when joining a…

Hey there, @"AShimada1" let's see what we can find about this! Can you clarify your end goal for me, please? Are you trying to sync the changes between your devices, or do you wish to make your content available offline? Keep in mind that computers sync directly with the Dropbox website. Once the changes you make sync…

Hey @"abance"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"lament", let me jump in here! Based on the app version that you're using (232.3.5889) it looks like you have the beta version installed instead of the stable one. That could be the culprit as to why the app is stuck syncing this number of files. Can you try to uninstall Dropbox from your computer using these steps?…

Hey @"rmckinnon10"! Thanks for the heads up. Happy to see that your issue is now resolved! Keep an eye out, and let us know if anything changes. 😇

Hi @"MikePDX"! Happy to see that your issue is now resolved! Based on the error message that you provided us with, it sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you were trying to share, or have already shared, breached the Terms of Service? In…

Hey @"Pixiegrrl1701"! A quick follow-up to our last message! Let us know if you still need assistance.