Megan Dropbox Community Moderator

Hey @"MartinCasanova"! I just checked the email and the agent mentioned that they're going to escalate your case to our specialized team. Hang tight, I understand how important this is for you. Thank you for your patience! 

Sure thing @"Sameera007"! I just sent you an email, in order for us to have a closer look into this. Thanks!

Hey @"dhershdb"! I'll be waiting for your updates. Fingers crossed that this will do the trick. If not, we'll be one post away, so give us a shout. Thanks!

Hey @"User1557178", bear with me while we try to get to the bottom of this! Can you upload a brand new file, and then edit/access it in order for it to appear in your recents tab? Once you do this, do you notice the same behavior? Also, if you click on the little down arrow next to one of the column headers, do you see…

Hey @"Sameera007"! A computer network is any system that connects two or more computers or devices to share data, resources, and services. For instance, if you and your colleague all connect to the same network, using the same IP address, it'd essentially mark the referral as such.

Hi @"Sameera007", let's investigate further! If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. Could this be the case? You can also check this section of Help Center for more info and this FAQ right here.…

Hey @"Jeroen J.1", thanks for keeping me in the loop! Happy to see that things worked out as they should. Definitely let me know of any updates. If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"dgodesky", thanks for the heads up! 😇 Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey all thanks for reporting this! Other than @"karliwalti", who already shared this with us, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. If you try to…

Hey @"AceConrad" & @"Maynard"! I just sent you an email, in order for us to investigate further. Please reply back to me, and we'll take it from there. Thanks!

Hey @"Jeroenuttwello", sorry to hear about that. At that point I also think it might be wiser to start from scratch. If you notice that the syncing behavior remains the same, or if you're having trouble with this or anything else we'll be one post away. If you're using a paid plan you can always reach out to our support…

Hey @"User1557178", welcome to our Community! Let's see what we can find about this. Since you mentioned that you're using our website to access your recents tab, would you mind clearing your browser's cache, and trying again? While you're at it, please also try accessing your recents from a different browser, to check if…

Hey @"Hopppers40", thanks for the info, and appreciate your patience while we try to get to the bottom of this. On my end, I want to gather as much info as possible in order to provide you with the next steps, and see how we're going to proceed, so bear with me. Since you can't see the files when opening your Dropbox…

Hey @"Hopppers40", thanks for the update! Are you able to see the files when you visit your account online? Also, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your…

Hey @"Jeroenuttwello"! Yes, you can always omit any personal info shown in your screenshots. You can send them to me by clicking the camera-like icon when replying back to me, or pasting them directly in the reply box. Also, did you try the steps I provided about opting out of the Windows update, by any chance? I'll be…

Hey @"soccerlaurie", I hope you're doing well! Did you manage to follow the steps that @"Mark" provided? Did you have any trouble doing so? Have you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via…

Hey @"n00ne224"! Our pleasure. If you need something else, please let us know and we will be more than happy to help every step of the way. 😇

Hi there, @"Jeroenuttwello", let's see what we can find about this together! Let me point out that you did a great job troubleshooting this on your end. More specifically the thought to reduce the number of your local files using selective sync was spot on. How long is the app stuck syncing files? Also, have you made sure…

Hi @"dontworrybehappy3"​​, sorry to hear about that! As you wisely mentioned even if the email address was deleted, if you've logged in any old device or had any file activity on Dropbox within the previous 12 months, then your account is considered active. However, if it's been more than approximately 12 months since you…

Hey @"ss911der"! No worries. Take as much time as you need. 😇

Phew, glad we managed to get to the bottom of this @"kazuhaga"! It happens to the best of us, so no need to worry. If you need something else, please just give me a shout! 🤗

Hmm, that might be the case @"Mcodywatson". This is why I'm here. I just reached out via email to your Community-linked email address. Reply back to me, and we'll take it from there. Thanks! 

Hey @"rubendn"! That's why I'm here. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"kazuhaga", thanks for the info! Now let's address everything. 😊 The first thing I need to mention is that your Library folder on your Mac should be hidden by default. Also, while we're working to resolve this please hold back from creating any folders in order to move the Dropbox folder in which you can see your…

Hi @"MartinCasanova", thanks for posting here today! First of all, great job troubleshooting this on your end. I did some digging in our system, and I was able to locate your ticket number with our support team. It looks like one of our agents is already looking into your request. I was also going to suggest an advanced…

Hey @"rubendn", thanks for the info! Based on the app version that you're using (238.3.5842) it seems you're using the beta version installed instead of the stable one. That could be the culprit there. Can you try to uninstall Dropbox from your computer using these steps? Once you do this, please access your account…

Hey everyone, thanks for bringing this to our attention! Can you try opting out of the Dropbox for Windows update using the steps here? How is the behavior of the app when you do? Keep me posted, and we'll take it from there!

Hi @"Mcodywatson"​, sorry to hear about that! I did some digging in our system, and I was able to locate your ticket number with our support team. It looks like one of our agents replied back to your initial request and they asked for some additional info. Did you have the chance to review their reply? If not, then can you…

Hey @"rubendn"​, let's jump right into this! I'll try to help as much as possible. To add to what @"Dell_Dropbox" said, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to…

Hey @"Andreaj"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.