Megan Dropbox Community Moderator

Hey @"natnat78"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey @"shersten"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"levinsoninteriordesign"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears!

Hey @"RaphN"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @"Andrew R.50"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"YTLMAX" let's jump right into this! Based on all the info you've provided, it sounds like some kind of conflict between your VPN and Dropbox. As this is beyond our control there is currently no solution we can offer for this problem. In regards to the error message that you get, it's coming directly from your…

Hey @"JRA-1223"! I just checked and it seems we've indeed received your email, so there's no need to worry about that. The agent working on your case will get back to you as soon as possible. Hang tight, thanks!

Hey @"SignLeadersIT"! No worries, and thanks for trying anyway. I just reached out via email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @"SignLeadersIT"! You mentioned that this happens for many people in your company. Do you use a Business account? If so, do all of the members notice the same issue? Now, in regards to the mobile app do you think you can clear the app's cache, and see if the behavior remains the same? On iOS: -Open the Dropbox iOS app.…

Hey @"Beatboxer", happy Friday! Happy to see that your issue is now resolved! In any case, keep an eye on it, and let us know if anything changes. In regards to the "AugustusHarbor" comment, I searched for the username but couldn't find any active users on our Community with that username. Lastly, you mentioned a different…

Hey @"texasprop" I'd be happy to look into this with you! My initial thought here is that maybe you're using selective sync and that's why the folders aren't visible inside your Dropbox folder. Can you check your selective sync settings, and let me know what you see there? While you're at it would you mind checking the…

Hey @"Christine_25"! When using our current Backup feature, then you wouldn't see your PC folders inside your Dropbox folder. They should back up to Dropbox from their default location as normal, and no further action is required. So, if you need to access them all you'd have to do is locate them in your computer. Can you…

Thank you for that @"bgpictures"! Can you perform an advanced reinstall using these steps, please? I'll be waiting for your updates!

Hey @"atssanghvi", thanks for posting here today! Based on the info you've provided it looks like you had up until the 24th of August to restore your deleted content. I'm afraid that since it's been more than 30 days since your content was deleted, there's not much that we can do about it. As a last resort, and just to…

Hi @"DReese", thanks for the heads up! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"atan87"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hi @"JRA-1223". I just replied back to your email. Did you have the chance to review my response?

Hey there, @"bgpictures" let's see what we can find about this together! I was wondering if you've tried clicking the "Relink" option as shown on your first screenshot, by any chance. Also, could you try clicking on the blue hyperlink within the error message pop-up as shown on your second screenshot? This will open a file…

Hey @"sc0ttkclark"! Based on the info that you provided it looks like you're using a rather large amount of files. With approximately 1TB of used storage, and I'm guessing more than 300K files stored in your account (hence the delay while calculating the folder's size), this is expected behavior I'm afraid. What I'd…

Hey @"SignLeadersIT", thanks for the info! Give me some time to look into this, and I'll get back to you as soon as possible. While we're investigating, would you mind clarifying if the behavior that you pointed out in your latest reply applies when searching for files, previewing or both? Thanks so much! 

Hey, Bill! Thanks for the heads up, and sorry you had to go through all that. In any case, if you need something else, please let me know and I will be more than happy to help every step of the way. 🤓

Hey @"matter1", sorry for the late response! It seems like your screenshots haven't been attached. Could you try again? I'd also appreciate it if you could check your Backup page online, and let me know what it reports. 

Hey @"Billfromwashington"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Amazing news @"mellylouc"! That's what I like to hear (or read in our case). If you need something else, please let me know and I will be more than happy to help every step of the way. 🤗

Hi @"MJP71", odd. I went ahead and created a support ticket on my end for you in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hey @"JRA-1223", feel free to reply back to the email chain, in order for me to proceed with the investigation, and see what we can find about this. Thank you!

Hi @"Birdman2010"! I can see that you replied back to the email I created, thanks for that. I'll get back to you as soon as possible, in order for us to investigate further. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"JRA-1223"​​, thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. In any case, I went ahead and created a support ticket on my end for you. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hi there, @"mellylouc", welcome to our Community! Essentially your "All files" path contains all the folders you see visible on the sidebar. It's not an exact location, but a "pool" of all your files, and folders. Having said that, would you mind clarifying what happens if you visit your account online, then access your…

Hi @"SignLeadersIT", let's jump right into this! Do you notice this behavior on both your Apple, and Android devices? You mentioned that this happens on both the mobile app, and the website, right? When did this issue first start? Also, I'd love to know approximately how many files are in this folder, and if you've tried…