Megan Dropbox Community Moderator

Hey @"iconem", thanks for posting here today! That is correct. You'd need to add them as part of your Dropbox account, and change their rights in order to add them as an admin. Once that'd be done, you can use the steps that Hannah has provided above, in order to have them update the team billing info from their admin…

Hey @"anjgiell1ott", thanks for the fast reply, and update! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"anjgiell1ott", let's jump right into this! Can you access your account's plan page, and send me a screenshot of what it reports? Also, you mentioned that you're using our Backup feature. Can you visit your Backups page, and let me know the status of the SSD drive? Does it show as active, or not? Let me know more, and…

Hey @"florismk"​, sorry to hear you're having issues with this. As a first step, could you let us know the app's current syncing status app as shown in your taskbar at the moment? Is the process stuck? Usually indexing takes much less than actual syncing, so you should be good soon. To expedite the process, have you made…

Hey @"cvhmanchester", sorry to hear about that! I know it might sound trivial, but have you tried restarting your device by any chance? If this doesn't work, I'd suggest you uninstall the app using these steps, and then reinstall it again. In addition to this, you also mentioned moving the matching directories from C: to…

Hey @"XCzaaa", let's see what we can find about this! When did you first notice this behavior? Also, could you clarify the size of the file and the type you're previewing, and if you've tried another network since you first noticed this? Keep in mind that the video or audio file must be approximately 105 minutes or less to…

Hey @"TomHHRS", sorry to hear about that! As a first step, could you let us know the exact OS version of your computer and the version and syncing status of the Dropbox desktop app as shown in your menu bar/taskbar at the moment? Just to confirm, has the update finished or is it still ongoing, and does the number of files…

Hey @"Sparky_McGuffin", sorry to hear you're having issues with this. Just for clarification, are you referring to the default settings for new files added to your account, in the Dropbox desktop application on this preferences page? Have you tried right-clicking the Dropbox folder in order to mark the entire folder as…

Hey @"James3410"! Do the files become available offline when you open your Dropbox folder, or do they simply have the blue syncing icon next to them? Is there a third party system accessing these files? I'm asking because there might be some processes on your computer that may look at files that you may not have manually…

Hey @"CSavage"! That'd work. If you know your connection speed, you can set your preferred Limit upload rate and Limit download rate. I'll be waiting for your updates!

Hi @"James3410", let's look into this! The arrows shown on the right top part of your files seem to be unrelated to Dropbox. Would you mind clarifying the app's current syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. If you right-click a file in your…

Hi there, @"Rianneluiten" welcome to our Community! Could you clarify and also send me a screenshot of the exact error you see when trying to access the Paper mobile app? Are you able to access your account when visiting Paper online instead of the app? While we're at it, can you also let me know the exact OS your mobile…

Hey @"Karlaunin"! The example makes perfect sense, and you're right. I'd suggest you contact the owner of the shared folder, and ask them to remove you from the unnecessary shared folders. They can do this using these steps. 

Hey @"CSavage"! Are you able to adjust your bandwidth settings through the app's preferences under the Bandwidth or Network tab, to adjust it to "No limit"? Here are the steps if you need to force sync a folder. However, I'd also suggest an uninstall if the number of files on your syncing status doesn't improve. 

Hey @"Payaso7x", let me jump in here! I was able to use your Community-linked email address, and locate an active ticket on our system. It looks like one of our agents reply back to you not long ago. Are you able to locate their email? Thanks!

Hey @"TomMunch", it's our pleasure! If you need something else, please let me know and I will be more than happy to help every step of the way. 👩‍💻

Hi @"Karlaunin", let's see what we can find together about this! Is it possible that this shared folder that you're trying to remove your access from is nested inside another shared folder? If that's the case then you'd need to try to remove your access from the top folder. An example will be: if I have a shared folder…

Hey there, @"vincentsit" let's jump right into this! Based on what you described, it sounds like you might be using two separate Dropbox accounts: the one linked to your old Apple ID, and the one linked to the new. Could you try the following if you haven't already? Please access the Dropbox mobile app, and check the…

Hi there, @"madsaj" let's look into this together! Have you tried downloading our desktop app using this link? Once you do, you can then install the app and a Dropbox folder will be created on your device. Keep in mind that you should be able to download our desktop app even with a Basic account, as long as you don't…

Hey @"stanleycarter", thanks for posting here! I was wondering if you could also try the offline installer found here, in order to install the Dropbox desktop app that way. Can you give it a go, and let me know if you still face the same issue? Have you also tried to perform an advanced reinstall too? Thanks a bunch!

Hey @"Jay Lalwani"! I checked this thread, and it looks like our colleague, @"Hannah" has already been in contact with you via email. Hang tight, and she'll reply back as soon as possible to help with your request. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"CSavage", let's see what we can find together about this! Would you mind clarifying the app's current syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. One more thing I'd like for you to try is to sign out of the app, and then back in. Do you…

Hey @"sarah copland"! I'm going to suggest something outside of our scope here. However you might be able to further reach out to Apple for additional help. More specifically, you can try to check for the "Passwords" option on your dad's iPad settings, and check if his Dropbox account's password is accessible and saved…

Hey there, @"Fred20", let's jump right into this! Have you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket number,…

Hey @"Keith15"! Take all the time you need to test this out, and reply back to us with more info. 😇

Hey @"Lalane Baloch"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"TomMunch"! Essentially, the Dropbox system extension is required in order to make your files and folders online-only. Being opted-out of the system extension may also mean that if you have existing placeholder files (files with the grey cloud icon) and try to open them by double-clicking the file, you may see an…

Hey @"EnzoBastianello", thanks for posting here! Your feedback regarding our products has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine, so it's always helpful. I will do…

Hey @"Marcel3", let me also jump in here! Can you try marking the files you're having an issue with as available online, and then available offline again? Also what is the size of the files that you are trying to open? Please send us a screenshot of your device’s storage clearly showing the amount of free space that you…

Hey @"Verwijs", thanks for posting here! Based on the info that you've provided it looks like this is an unsupported distro. Dropbox only officially supports the installation of the Dropbox application on: -Ubuntu 64-bit: 18.04 or later -Fedora 64-bit: 28 or later You can see more about that here. If you need something…