Megan Dropbox Community Moderator

Hey @"sam98"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Augustine8"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"AnnieJ"​, thanks for bringing this to our attention. It sounds possible that sharing was paused on your account, but let's see what we can find about this together. Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also take a…

Hi there, @"LampAppSupport", welcome to our Community! I'm going to need to gather a few more pieces of info and get closer into what is happening. As a first step, could you clarify with the user about the app's current syncing status and version that they're using along with the device's OS? They can find the version,…

Hi @"Tage", thanks for the update about that! I'd also suggest that you keep an eye on the ticket related to this issue. Since it's a unique situation the troubleshooting will require account visibility and some more advanced tools than what we're able to provide here on the Community. I appreciate your patience while the…

Hey @"asiasdioads", welcome to our Community! Keep in mind that when joining a shared folder, you basically add a copy of it to your Dropbox account, which is why it takes up space like any other personal file would. You can read more about this here. Therefore you'd need to upgrade both the sender's Dropbox account, along…

Hi there, @"uffa", welcome to our Community! Let me recap just to make sure we're aligned here. It sounds like you're trying to set a custom taskbar icon for Dropbox on your Windows device, right? I have to admit that this sounds like a Windows issue more than a Dropbox one, and it's outside the area of our expertise.…

Hey @"mibble", let's jump right into this! Just to make sure we're aligned it sounds like you wish to know how to remove a member from a team group, right? If not feel free to clarify more. There are two types of groups: -Company-managed groups -User-managed groups Depending on the one your team is using you can use the…

Hey @"chris9elliott"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way.

Hey @"hjhworks", let's see what we can find about this! I just tested this on my Dropbox account using Chrome, and I can see the Large List layout option without an issue. I'm thinking it might be a browser-related issue, and need to exclude this from the list of possible causes. Would you mind trying an entirely different…

Hey there, @"Tage", let's jump right into this! First of all, I'm sorry to hear about that. From my side, since I understand where you're coming from, I would like to gather a few more pieces of info and get closer into what happened. With that in mind, can you let me when your plan was last renewed and when it got…

Hi there, @"kat83"! Happy to see that your issue is now resolved! If you need something else, please give us a shout and I will be more than happy to help every step of the way. 😇

Hey @"Ashley6210", I hope you're doing well! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi there, @"mikeriggs"! I hope you're doing well! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hey there, @"John91"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @"v3h"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey there, @"JERRYINUK"! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey @"josephallen"! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hey @"maafatword"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there, @"dpbrick"! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hey @"Henry B.10", happy Monday! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hi there, @"mducharme"! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"koekoe"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"emr1"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"AfrozaMoury"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hi @"jlawren"! It might sound trivial but have your clients checked their spam/junk to see if the invitation ended up there? One last thing if you could: can you send me a few step-by-step screenshots of the steps you follow in order to share the content? Make sure to omit any personal info such as email addresses, I'd…

Hey @"simontranspeed"! Happy to see that the initial issue is now resolved! As for the two Dropbox folders, could you send me a screenshot in order for me to have a visual of that? Also, keep in mind that you can see your Dropbox folder location by using the app's preferences, and specifically the Sync tab. 

Hi there, @"davidhoch", let's see what we can find about this together! The first thing I'd suggest is your events page which should give you an overview of all activities in your account. Keep in mind that adds, edits, and deletes that happened at roughly the same time are grouped together in Events. You can choose a…

Hey @"AfrozaMoury", welcome to our Community! The first thing I'd like to ask is the exact OS on the devices you're using, along with the Dropbox version you use there. You can find the version by hovering your mouse over the little Dropbox icon, next to your WiFi in your taskbar. In addition to that, could you check the…

Hey @"DavidLNeel", let's jump right into this! I apologize for my lengthy reply, I just want to make sure that I cover everything. When you download and install the Dropbox desktop app, a relevant Dropbox folder with all of your content is created in your Finder. That folder acts like a mirror between your account online,…