Megan Dropbox Community Moderator

Hey @"Oleksii Ug", let's jump right into this! First of all, I'm so sorry to hear about that, I'll try to help as much as I possibly can. I went through the active ticket you have with our agent, Rachel and I'd also like to suggest that you continue troubleshooting with her. That is because she has more specialized tools,…

Hey @"TheWatcher", let's jump right into this! You can invite both existing Dropbox users and people who don't yet have a Dropbox account to join your team, as long as they are not already a member of another Dropbox team. When you send an invite, the person will receive an email and can join your team by following the…

Hey @"aqlex239", thanks for posting here today! Try to delete the existing backup that you see there, and that should do the trick. If you face any problems, I'm always here to help! Thanks!

Hey @"dhruvbansal22"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi @"IQ70", let's jump right into this! As you're running a beta version of Mac OS, it's not currently a fully tested or supported environment for the Dropbox desktop application. You can see a list of our system requirements here. While we support a variety of operating systems, we are unable to support these versions…

Hey @"Richard36"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. Have a lovely weekend ahead,enjoy! 😊

Hey @"redcoatd"! Have you tried to free up some of your account's quota to see if the pop-up remains? You'd need to bring your account below its allocated storage, in order for the message to get removed from the desktop app. 

Hi @"npt_box"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hey @"georho31"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"dhruvbansal22", welcome to our Community! Is it possible to clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your charges, you can also take a look here. If that doesn't help don't worry about it, I can reach out via email to assist you further.…

Hey @"Sin_Shadow_Fox"! It seems that your posts are getting removed since they're duplicates of your original post, which is the one here. I've already forwarded your feedback and comments in regards to our desktop app to the appropriate team. We can't make any promises that this will be implemented, but we'll definitely…

Hey @"akrogun", thanks for posting here! I also checked with our team about this, and I'm afraid that as @"Rich" confirmed, it wouldn't be possible to configure the app in such way. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"mz5", thank you so much for the details! Although you've already tried a few things, can you also perform an advanced reinstall using the steps I provided earlier? If the behavior remains the same, let me know and we'll proceed accordingly. 

Hey @"DRW68", let's jump right into this! I'd also love to have a visual of your plan page and what it reports in terms of your account's quota. Also, do you see any active Backups on this page perhaps? That could be the culprit. Keep me posted!

Hey @"Brian M", thanks for the speedy update! I'll take that as a win! 🤗 In any case, if you need anything else give me a shout, thanks! 

Hi there, @"brunob1" welcome to our Community! Based on your info you used these steps in order to delete your Dropbox files. With that being said, can you clarify if you can locate your temp folder in your File Explorer? It's most likely located inside your Dropbox folder. Could you try quitting the Dropbox desktop…

Hi @"Brian M", let's jump into this! Can you let me know the exact error or behavior that you notice on your end when trying to update our desktop app? Did you make sure that this is not caused by security software on your computer or your network settings? Do you have any proxy, VPN, security software, or even ISP/router…

Hey @"zmlekj"! Could you make sure that you're checking your Community-linked email address? While you're at it, please make sure that you're also looking in your junk/spam folder, to ensure that my message didn't end up there. Thanks a bunch!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"AlexandreCruz"! Have you tried right clicking on the cloud icon folder, and manually making it available offline? If this doesn't work, then please try signing out of the app and then back in. Keep me posted, and we'll take it from there!

Hey @"obsidianspider"! Did you make sure that this is not caused by security software on your computer or your network settings? Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? One more important thing. Based on the app version…

Hey @"PGB99"! Still stuck with this, or did you work some magic and fix it? Do you have any updates? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"wontonmedia", I hope you're doing well! Thanks for letting us know that your issue is fixed. We'll be one post away if you need anything else!

Hey @"Chatters48", I hope you're doing well! Just popping in to see if you've had a chance to look at @"Mark"'s last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Millsy1", I hope you're doing well! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"TheSweede"! Thanks for letting us know that your issue is fixed, and for all the added details! We'll be one post away if you need anything else! 😇

Hey @"curiousfrosting"! Thanks for letting us know that your issue is fixed. We'll be one post away if you need anything else! 😇

Hey @"MuhrDesign"! Thanks for letting us know that your issue is fixed. We'll be one post away if you need anything else! 😇

Hey @"themanicotti"! Thanks for letting us know that your issue is fixed. We'll be one post away if you need anything else! 👩‍💻

Hey @"cbloch"! Happy to see that your issue is now resolved! Give us a shout if you need anything else! 😇