Megan Dropbox Community Moderator

Hey @"bluespiano"! Sorry for our late reply here! As a first step, could you let us know the exact OS version of your computer and the version and syncing status of the Dropbox desktop app as shown in your taskbar at the moment? Just to confirm, has the update finished or is it still ongoing, and does the number of files…

Hey @"mdcowby"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"loftylobster"! I'm going to need some account-specific info in order to investigate further. This is why I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey there, @"Joy18" let's see what we can find about this! Would you mind clarifying your account's current quota? You can check more about this here. If you visit your account on Dropbox.com are you able to open and view your files there? Also, when you check your local files inside your Dropbox folder, what is the icon…

Hey @"Sin_Shadow_Fox", I hope you're doing well! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve. If you need something else, please let me know and I…

Hey @"aahamilt", let me jump in here too! How large are the videos, and does it happen with all of them? Have you tried previewing the content using an entirely different browser, or an incognito mode without active plug-ins? 

Hey @"plutogenie", thanks for letting me know more about this! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. I'll…

Hey @"DeborahPlowman", thanks for posting here! Are you talking about an individual folder, or a shared one? Do you see the two-people icon on the folder itself? Lastly, what are the options you see when trying to remove the folder from your Dropbox account? Keep me posted, and we'll take it from there! 

Thanks for letting us know more about this @"Photo O." If you need anything else, just give us a shout. 😄

Hi there, @"zmlekj"! I'm happy to investigate further. I went ahead and opened a ticket on my end for you. You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there. Thanks a bunch!

Hey @"mwen001", thanks for posting here! Your comments on our plans have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something else, please let me know and I will be more than happy to…

I'll see you there, @"Richard36"! 🙃

Hi there, @"Richard36", let's jump right into this! I'm happy to investigate further. I went ahead and opened a ticket on my end for you. You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there. Thanks a bunch!

Hi @"Peryton", thanks for posting here today! Would you be able to share some additional info with me, in order to help me understand your situation? Do you get any specific errors? Which browser do you use, and have you tried a different one by any chance? Keep me posted, and we'll take it from there!

Hi @"Paolo Decaroli"​, thanks for bringing this to our attention. It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can also check out some of our FAQs on this page.…

Hi @"Bharat B.", thanks for posting here! You can use Dropbox with Outlook messages in a couple of ways: -To share a Dropbox file or folder in an Outlook email, go to Dropbox, right-click the item, select 'Copy Dropbox link,' and paste the link into your email. -To save email attachments from Outlook to Dropbox, download…

Hey @"Shortfuse01", let's jump right into this! I'm going to answer your Dropbox folder location question first. When using Dropbox for macOS on File Provider, you cannot change the location of your Dropbox folder. The folder is automatically moved to a default location in your user home directory at…

Hey @"johnweidner" let's jump right into this! Would you be able to guide me through the steps that you follow in order to create and then access the link? Does it happen with all of your Paper documents, or just some of them? Also, when did you first notice this behavior? Let me know more, and we'll take it from there!

Hi there, @"videoeditor2", thanks for joining our Community! Keep in mind that you can always use these steps in order to make your files available offline or online-only by default. Do you want to make all your Dropbox files "available offline"? If so, right-click on the Dropbox folder itself and see if that gives you the…

Hi there, @"albasdad", welcome to our Community! For starters, have you disabled the option "Start Dropbox on system startup" when accessing your app's preferences? I'm guessing you already have, I just wanted to make sure. Would you like to share some additional info such as the exact OS version of your computer and the…

Hey @"dm41", happy Monday! I was wondering if you've tried the steps that Mark provided in order to perform an advanced reinstall. If so, how did it go? Keep me posted!

Hey @"florismk"! Happy to see that the app is fully updated. If the files/folders are already set to available offline, then that'd explain why you don't have the option. Keep in mind that you can always use these steps in order to make to make your files available offline by default. If you need something else, please let…

Hey @"mostlybaffled", thanks for posting here! You can link a Dropbox personal account, and a Dropbox team account together, in order to be able to switch between the two. However, if you're talking about two individual accounts, or two different teams then the best thing you could do would be to sign out of each account,…

Hey @"lowenhamn"!, thanks for the heads up! Did that behavior happen while you're still on our beta version of the desktop app? Have you tried switching to the stable one, by any chance? 

Hey @"mifs1", let's see what we can find about this together! You mentioned that you do a backup to Dropbox. Is it safe to assume you're talking about the changes you make to the shared folder locally on your device? In order to check if this is due to a syncing issue, can everyone involved check the folder on Dropbox.com…

Hey @"betafu"! Thanks for letting us know more. Happy to see that your issue is now resolved! If you need anything else, just give us a shout. Thanks! 😃

Hey @"pbelingheri", thanks for the update! Does this happen with all of the files inside your Dropbox account, or just some of them? Have you checked your events page to see when the content was last edited? I'd appreciate it if you could send me a screenshot of the error you get when trying to access your version history,…

Hey @"uksteveharris"! After the Windows cloud files update, the Dropbox desktop app may re-sync content because the update introduces a new sync engine that requires a migration of your files to be compatible with the new Cloud Files API. This migration process can trigger a re-sync of your files to ensure everything is…

Hey there, @"pbelingheri", welcome to our Community! Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first. Is this file yours, or a shared file? One more thing: do you notice this behavior when you select "Version History" or when you try to restore to a…