Megan Dropbox Community Moderator

Hey @"dupecoop", happy Monday! You should be able to chat, or email our Support team, using the link Nancy provided in her reply. Have you also tried an advanced re-install by any chance? 

Hi @"Osbourne", sorry to hear about that! Do you happen to have any old devices, that might be linked to your Dropbox account? That way you can access them, and download your content. Let me know more!

Hi @"Sosaconsal", I'd be happy to help! First of all, I managed to locate your ticket number and passed your relevant comments there. An agent will be with you shortly, in order to look into this with you. As for your Backup, are you able to locate your folders online, or are they missing there too? Let me know more!

Hi @"BJN", how are you today? Does this happen with all of your PDF files, or some of them? Also, which version of the app are you currently on? Let me know more, and we'll take it from there!

Hey @"BrunoJ", happy Friday, I hope you're doing well! Interesting behavior you got going on there. Can I ask the version of the Dropbox app that's installed on both devices? All you have to do in order to find that, is to locate your Dropbox icon, next to your WiFi and hover your mouse there. We want to make sure that…

Hi @"Kjellby", happy Thursday! Have you tried any of the troubleshooting mentioned in this thread? In case you have, and you still experience the same behavior, I'd suggest contacting our Support directly, in order for them to have a closer look into this. If you do, feel free to send me the ticket number reference. Thanks…

Hey @"Selkie1", you mentioned you used the browser to upload content. If you managed to close your browser, or just the Dropbox related tab there; that means the uploading process should be cancelled. You're good to delete the content that was added by mistake in the shared folder, and no new content should be uploaded…

Amazing news you got going on there @"jhedleyj"! If you need anything else, we'll be one post away. Cheers! 😎

Hey @"tjacka", sorry to jump in here! Feel free to send me a couple of screenshots of the three people icon you see next to your folders, in order for me to have visual. Overall, if you don't see any Dropbox syncing icons on the old Dropbox folder, you should be okay to either rename it or even remove it, as long as…

Hi @"ray2x1k990", how are you today? Would it be okay if I reach out via email to you? Is it possible that you already have an open ticket communication? Let me know more! 

Hi @"Subha", how are you today? I've merged your post under this thread, just to keep all the similar questions here. Feel free to have a look at what my colleague mentioned here. Is it possible that you were using a promo code that ended? Keep me posted, I'd love to know what your plan page reports. Thanks! 

Hi @"ComputerGoesBeeeeeep", sorry to hear about this, let me help! Can you send me a screenshot of the app's syncing status, along with its version? Also, how long has it been like that, and what is the size of the project? Let me know more! 

Just sent you an email @"dduraznito"! I'll see you there. Cheers!

Hi @"Bobsid98k", welcome to our Community! Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. As long as the account remains active (you frequently log into the account), you can keep it over quota for as long as you want. I hope this clarifies!

Hi @"amcoffice", thanks for posting here! Interesting finds, and behavior! Which version of the Dropbox app do you use on your desktop? Also, if you have any screenshots, feel free to send them over so I can also have visual too! Have you contacted our Support about this, by any chance? If so, do you happen to have a…

Hi @"dduraznito", how are you today? I can help you reset your camera uploads, if you wish. Would it be okay for me to reach out via email, in order for us to have a look into this privately? Let me know, and we'll take it from there! 

Hi @"Lola136", happy Monday! Did you upgrade directly through Dropbox, or did you use your mobile app to upgrade using the App Store? Is it possible that you have two Dropbox accounts, and that you upgraded the wrong one? Let me know more! 

Hi @"jennielynn1984", happy Friday! If you tried on different browsers, and platforms and the same thing happens everywhere, I'd guess it's an issue with the link, on the site's end. Have they disabled the link? Deleted or moved the file, by any chance? Let me know if you have any updates. 

Hi @"amik", thanks for the added info! You mentioned it at the beginning, I just want to clarify: the preview doesn't work when you download the file using the web, desktop and mobile app? You also mentioned you're accessing the file using a shared link, right? If so, can you try adding the content to your Dropbox account,…

Hi @"SkippiJo1", I'd be happy to help! Have you followed these steps, in order to disable Backup? Do you face any errors, or problems when you try to do so? Keep me posted! 

Hey @"Annarita Battista Pleasy" , I am glad I could help! Also, @"GB13" please respond back to Leah, in order for her to look into this and see how she can best assist you. 

Hey all, I hope you're doing well! I really want to thank you for your extensive feedback here. It has been very valuable and I will endeavor to make sure your voice is heard. I see where you're coming from and I understand why this has caused some turbulence on your end. If you wish, @"valtham", I'd be more than happy to…

Hey @"Kav18", I'd be happy to help with this! Can you clarify which platform you're using on your end, when you notice this behavior? Is it the same when you use our mobile app, desktop app or web? Also, feel free to send me your ticket number reference, so I can locate it on our system. Thanks a bunch! 

Hi @"agusvon", thanks for the added info, and sorry to jump in here! Out of curiosity, have you tried looking for some example file names in your Mac's Finder? Can you also search for Files on my computer or Files in Dropbox shortcuts in the location where you'd expect the files to be?

Hi @"mikerain99", welcome to our Community! You mentioned that when you manually forward the emails it works without an issue. Therefore, I believe there is something in the forwarding method you use, which is preventing the service from working as it should. It could be related to the method you're using, or perhaps it…

Hey @"GB13", does it give you the option to respond back to Leah (in order to continue troubleshooting your request), or maybe send a new email? 

Thanks for the added info @"TERRACE_87"! Do you notice this behavior for all of your files/folders, when you right click on them? 

Hey there, @"Nancyp1"! I just sent you an email on your Community linked email address. Can you have a look, and respond to me there? Thanks a bunch!

Hey @"TERRACE_87", it might sound trivial, but have you tried re-booting your device at all? 

Hi @"GB13", I can see that Hannah sent you an email a few days ago, in order to investigate further. Were you able to have a look into this, and respond back?