Megan Dropbox Community Moderator

Hi @"Gika", let's try one more thing. Can you try to move an example file that this is happening to; out of your Dropbox folder, and back in? Then check if you notice the same behavior afterwards. 

Hi @"jpeterka", keep in mind that you can see the thumbnail preview on your computer as normal, most likely because it's the OS that's generating the preview, and not directly Dropbox. As for the web, can you try a different browser too, just to see if you get the same results there? Also, can you clarify if you can open…

Hi @"hgz", sorry to jump in here! Can you access your account settings, and turn Early releases off? After that, install one of the stable builds of the Dropbox application, and let me know if the behavior remains the same. 

Hi @"patrickmudek", welcome to our Community! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Thanks!

Hey Rob, I just sent you an email. Cheers!

Hi @"rob_moore monthly", would it be okay for me to reach out via email, in order for us to have a closer look into this? 

Any time @"FLYONTHEWALL"! Glad to see it worked, and the file is now uploaded. If you need anything else, just let me know. 

Amazing, @"FLYONTHEWALL"! Let us know of the results!

Hi @"Karlov", can you kindly walk me through the steps you follow, when trying to create a new folder? Have you also tried a different browser, or incognito tab on your current one? 

Hi @"Hanif01", thanks for your speedy response! You mentioned that you're part of a team, so it sounds like your admin might have disabled that feature for you. Have a look into this Help Center article. Would you be able to check with the Team's admin, and let me know how that goes? 

Hi @"MirandaP", how are you today? Interesting behavior. Could you also send me a few screenshots, in order for me to have a visual of what you described? Looking forward to your next response! 

Interesting info @"andreas781". In any case, please keep an eye on it, and update us on the matter. 

Hi @"jpeterka", thanks for your speedy reply! Do you happen to know if the .PSD files are larger than 50 megapixels too?

Hi @"Dagmar3", I'd be more than happy to help! Do you use an Android, or iPhone in order to scan your files? After tapping "Save as Scan" and then "Next" do you see any options that allow you to make any necessary adjustments to the save settings, including the image quality? Keep me posted!

Hi @"Jubilbae", welcome to our Community! Which one of our platforms do you use in order to upload content? Our website, the desktop or mobile app? Keep me posted, and we'll take it from there. 

Hi @"Hanif01", let's take a look! The screenshot you attached here, is what your colleagues see under the app's preferences, right? Can you also send me a screenshot of what you see on your end, under your Sync tab? Also, which version of the desktop app is installed on your device currently? Keep me posted!

Hi @"alc1118", I'd be more than happy to help! You could use our self-search look-up tool in order to locate the Dropbox account behind the charge. Can you give it a go? Also, did you recall upgrading using our website directly, or an in-app store from Google/Apple? Let me know more!

Hi @"MDMags", how are you today? I'd love some screenshots of what you described, in order for me to have the full visual of what you see on your end. Can you send me some, in your next response? Keep me posted!

Hi @"sachap", I'd love some screenshots too, in order for me to have the full visual of what you see on your end. If you could send me some, I'd appreciate that.

Hi @"TERRACE_87", happy Monday! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments. If you need anything else, I am here. 

Hi @"Vlad Verbni", have you tried responding back to the agent? That should re-open the ticket, so you can troubleshoot further. 

Hi @"jpeterka", thank you for reaching back to us, I hope you enjoyed your weekend! What is the file size of the .PSD files you're referring to? Can you give me some examples?

Hi @"Gika", let's jump right into this! Is the copy of the file, also a local one? Also, which version of the app do you use on your end? Let me know more!

Hello all, happy Monday! If you have an open ticket with our Support, feel free to share it with me, so I can locate it on the system. Otherwise, I'd be more than happy to open one on my end for you, just let me know if that'd be okay. Keep me posted!

Hey everyone, happy Monday! Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. We don't have a date at this moment in time, but it should be rolled out soon. Thanks for your understanding. 

Hi @"Jeff047"! For your PC, you can press Ctrl + PrtScn keys. The entire screen changes to gray including the open menu. Select Mode, or in earlier versions of Windows, select the arrow next to the New button. Select the kind of snip you want, and then select the area of the screen capture that you want to capture. The…

Hi @"richp75", yes, you should be safe to delete it, and the drive will remain intact. 

Hi all, I reached out to you internally. Respond back to me, and we'll take it from there. Thanks!

Hi anonymous, I just sent you an email, in order for us to have a closer look into this. Thanks!

Hey @"Mace68", happy Friday! You've got an email!