Megan Dropbox Community Moderator

Hey @"Steve52", even though I'd be more than happy to continue to assist, it's important to note that you can't have your Dropbox folder under your F: drive, and enable the Backup feature. However, the only alternative I could think of and give you, would be to move your Dropbox folder back to your C: drive, and use…

Hey Simon, I just sent you an email in order for us to have a closer look into this. Reply back to me, and I'll see you there. 

Hey guys, I hope you're doing well! Have you tried reaching out to our Support, in regards to that issue? If not, can you give it a go, using this form? Once you do, make sure to give me your ticket number, so I can locate it on our system. On the other hand, if you're facing any issues when trying to create a ticket, just…

Hi @"Jharn", just to clarify, which version do you have installed on the device at the moment? Also, feel free to have a look into this Help Center article, in regards to high CPU usage, and make sure you've excluded all possible factors. 

Hi @"Steve52", when you open your app's preferences, and check under your Sync tab, do you see your folder's location moved to the F: drive? If so, then you're free to rename, or even delete your old Dropbox folder. Also, in regards to your Backup: usually you need to have your Dropbox folder (and the rest of the paths of…

Hi @"Noizy", since you are on Windows, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use. That could be the culprit there. Can you have a look into this thread, and what my colleague suggested there, and let me know if this resolves…

Hey @"Annarita Battista Pleasy", I have responded back to your email. Thanks! 

Hi @"Jharn", let's jump right into this! Have you checked to make sure you're using the stable version of the Dropbox app? Here is how you can check: Locate your Dropbox icon, next to your WiFi and hover your mouse over there. That should give you a number. Can you share that with me? Also, when did you first notice this…

Hi @"sodaspop", happy Tuesday! Would you be able to send me a few screenshots of these logs, in order for us to have a visual of this too? Keep me posted, and we'll take it from there.

Hi @"Steve52", welcome to our Community! How do you try to enable Backup? Is it through these steps? Can you also let me know more, in regards to the precise error you get on your end? Let me know more, and we'll take it from there! 

Hi @"Simonp0123", take your time! Once you've tried uninstalling the app, let me know of the results and we'll take it from there. Thank you, Simon! 

Hi @"sbirrittier", I'm here to help with this question! However, before I do that, let me ask if you're referring to the Dropbox website, or our app. Which one do you use when this happens? Let me know, and we'll take it from there! 

Hi @"Vinculum2022", sorry to jump in here! I just sent you an email, in order to have a closer look into this. Reply back to me there, and we'll work towards a resolution together. Thanks! 

Wonderful ****** with the screenshots, @"Noizy", thanks! Let me clarify that the way your Dropbox syncing icons look, isn't related to your Microsoft account, and how it operates. Just putting it out there, in regards to your initial post. Have you made sure your Dropbox app is running as it should? You can always check…

Hi @"Simonp0123", out of curiosity: have you tried uninstalling the Dropbox app on your mobile, then re-installing it? Also, how are you sorting your folders (name, last modified, size or type)? 

Hey @"samrikken", thanks for returning and giving us some updates on this, I appreciate it! Also, @"lukaszwolenski", since I can't access the shared link (due to security restrictions) I'd be most thankful, if you could attach the screenshots directly to your Community response. When you click to respond back to me, you…

Hi @"Annarita Battista Pleasy", how are you today? I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi @"Sarah L.29", I hope you're doing well! While embedding files to another website, isn't something I can help you with. I can help in regards to shared links. I'll just need a bit more info to make sure I have a better understanding of what you're seeing. Do you get a specific error message? If so, could you send me a…

Hi @"gbruit", I hope you're doing well! If I were you, I'd contact our Support team, especially since you're on a paid plan. They could look into this more closely, with account-specific info on their end. I hope this clarifies!

Hi @"Englishteacher", let's have a look! Is it possible that the address you received this email to, is linked to another Dropbox account of yours? Would you be able to send me a screenshot of the email in question? Just make sure no personal info is shown there. Also, is the domain this message came from, an official…

Hi @"symakhan", happy Monday! I'd be happy to answer some of your questions! In regards to eSignature, keep in mind that this feature allows you to create signable documents, add custom fields, and collect single and multi-party signatures from your visitors that are legally binding for both parties all while tracking your…

Happy Monday everyone! I just sent everyone an email, in order to keep an eye out on this. If you need anything else, make sure to reply back to me there. Thanks a bunch! 

Hi @"Noizy", welcome to our Community! You mentioned that your icon ran up until Saturday via OneDrive. Can you let me know more on this, please? Do you mean that you were seeing OneDrive related icons next to your files, up until Saturday? Can you send me some screenshots of what your partner sees in his Dropbox files, vs…

Hi @"pagnix", let's jump into this! Can you send me a screenshot of the precise error you get on your end, in order for me to have visual? Also, which Dropbox subscription are they on? Do they also have an Office 365 subscription? Keep me posted, and we'll take it from there! 

Hi @"aotlove", happy Monday! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Cheers! 

Hi @"lukaszwolenski", let me jump in here! Are you using a Mac or a Windows device? Also, what is the exact error you get when you try to re-download files locally? If you could send me a screenshot, that'd be very helpful. Keep me posted, and we'll take it from there!

Hi @"chicagojami", the backup will be over once you no longer see the "Backuping up" message on your screen. In regards to background uploading, you can have a look at another colleague's detailed explanation in this thread. But overall when the app has to sync many files, it helps to keep it open, in order for it to keep…

Amazing news, @"jhedleyj"! Enjoy the rest of your week ahead, and let us know if you need anything! 

Hi @"Nancyp1", would it be okay for me to send you an email, in order for us to have a closer look into this? 

Hey @"TERGUS", thank you for reaching back to us. I hope you enjoyed your weekend! It isn't currently possible to download files that are that large via the web interface. I apologize for any inconvenience this may cause. Are you accessing the file through a shared link? Do you use the desktop app, by any chance? If you…