Megan Dropbox Community Moderator

Hi @"cinnil", how are you today? Would it be okay if I reach out to you via email, in order for us to investigate further? Let me know!

Hi @"Technically challenged", thanks for the speedy response! You'd need to access your homepage, locate the folder (don't access it) then follow the steps mentioned above in this thread. Can you give it a go? 

Hi @"Technically challenged", welcome to our Community! Which platform do you use in order to delete your files? Are you using the website, mobile or desktop app? Also, are you referring to shared content by any chance, or are the folders you want to delete uploaded by you? Let me know more, and we'll take it from there!

Hi @"kreorszagismeret", let's jump right into this! Have you checked to make sure that you don't have any shared content, that might be taking place in your Dropbox account? What about any active Backups? Let me know more!

Hey @"MadDog357", welcome to our Community! Is it possible that you're sharing the URL of the file, instead of creating a shared link? That could be the culprit of the error you mentioned. Can you confirm that these are the steps you've been following on your end? Let me know, and we'll take it from there! 

Hi @"tsquared2002", I'd be happy to look into this for you! Could you send me some screenshots (without disclosing any personal info) that describe, and show the behavior you mentioned? Also, have you tried to clear your browser's cookies and cache at all or try another WiFi network or doing this via cellular data? Let me…

Hi @"PaGann", welcome to our Community! I'd be happy to help with that. You mentioned that your app isn't set to save your screenshots in Dropbox. However, another interesting thing we can check is whether or not you have the Backup feature enabled on your device. Can you access the app's preferences, and check under the…

Hi @"bahartug", thank you so much for the screenshots! Can I trouble you, and ask what the first screenshot reads? Also, are you able to see Documents, Desktop and Downloads only in Dropbox or in the original paths on your Mac? Also, what do you wish to achieve here? To disable Backup?

Hey there, @"Jshynn", let's see what we can do about it! I am curious, have you tried asking for a password reset, using a different browser, or an incognito tab on your current one? Keep me posted on the results!

Hi @"danchitnis", what happens if you press down Ctrl and then click on the icon? Does that work, by any chance? 

Hi @"Elli732", if you access your Dropbox account online, and search for some example file names that you're missing, does it come up with any results? What if you do the same on your File Explorer? 

Hi @"Elmo22", have you followed the steps I provided in this thread, in order to restore your purchases? As for the screenshot, you can try to press the side button and the volume up button at the same time, then quickly release both buttons.

Hey John, amazing news! I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, you know where to find me!

Hi @"ZACKMASKELL", welcome to our Community! In order for me to further investigate, I'll need to get and analyze the full error log that corresponds to the error message pop-up you're getting. You can obtain the full text of the error by clicking on the blue link within the error message pop-up. This will open a file with…

Hi @"ChrisB4", welcome to our Community! Is your desktop app up-to-date and running as it should? You can check its syncing status, and let me know. Keep me posted, and we'll take it from there. 

Hi @"SPZero", welcome to our Community! Do you still face the same issue? If so, have you tried to re-start your device? It might sound trivial, but can be helpful. Feel free to send me a screenshot of what you see on your end, so I can have visual too. Let me know more!

Hi @"Elmo22", how are you today? Can you walk me through the steps you take, when trying to upgrade? Also, feel free to send me a screenshot of the error message you get. Keep me posted, and we'll take it from there. 

Hi @"Smoo", gotcha! I was able to locate your ticket number in our system, and I can see that you're waiting for a response from one of our agents. If you have any more additional info, feel free to let the Support agent know, and keep us updated here too. Thank you!

Hi @"bahartug", let's look into this! It sounds like you have enabled our Computer Backup at some point, and time. If you check your Backup page online, what do you see there? Also, just to make sure we're on the same page, are you now able to see the Documents, Desktop and Downloads paths at their original places on your…

Hi @"Elli732", welcome to our Community! If you access your account's deleted files page online, are you able to see the content there? What about your events page? What do you see there? Keep me posted!

Hi @"Takashi Sekiguchi", I hope you're doing well! Without access to the email address, I am afraid that there's not much you can do. It wouldn't be possible to read this code, therefore access the account. Is it not feasible to recreate the email address and attempt to login again? Let me know more!

Hi @"danchitnis", welcome to our Community! Odd behavior indeed. I would like for you to hover your mouse over your Dropbox icon, next to your WiFi, and let me know what the status and version of the app is. Let's check if you're using the stable, or beta version of our app. If you notice the same thing happening, can you…

Hi @"keanaflanders", let's jump right into this! It's not entirely clear to me which platform you're using when this happens. Are you on the desktop app, or website when trying to do this? Also, could you send me a couple of screenshots of what you described above, in order for me to have visual? Keep me posted, and we'll…

Hi @"Jeff047", can you also try to download the app using the offline installer? The app shouldn't take that long to download, it should be instant, depending on your connection. If you visit your account online, are you able to see your content there? Also, if you never had the desktop app, then the files couldn't be…

Hi @"Henry2016", thanks for the info! Could you ensure that there is no security software that is blocking the connections and that you have whitelisted all of the Dropbox domains within any security software or hardware you have? Please ensure that these steps were followed for the configuration of your firewall and…

Hey @"BeyondP", happy Tuesday! I just sent you an email, and I'd be happy to see how I can help on my end. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hi @"rgnx91", you got it right. On Dropbox for macOS, the syncing icons have slightly changed from what you may be used to. Files and folders can be in various sync states, for example: “Available offline” A solid green circle with a white checkmark means your file or folder is synced and available offline. You will see…

Hey @"kimsel", are you searching for a specific file when this happens, or does the search function fail for all of your files? Feel free to include some screenshots of the issue on your next response. 

Hi @"schroederphoto", thanks for the info! Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault. 

Hi @"Emanuel O.", you can use Google Docs, Sheets, and Slides created on dropbox.com, however you can't move them to your Dropbox account from Google. You can find out more about this here.