Megan Dropbox Community Moderator

Amazing job on the screenshot, thank you @"brzoserr"! I can confirm that this email is indeed from an official Dropbox domain. It might have been automatically sent by mistake. If you managed to sign into your account, and checked that everything is the way it should be, then feel free to ignore it. 

Hello all! Happy Thursday. Your feedback, comments and concerns regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve Dropbox. We listen to your needs because it allows us to fully appreciate how…

Hi @"cbbb", no extra info. I just sent you an email. Reply back to me, and we'll take it from there. Cheers!

Hi @"gherson", I just sent you an email. Reply back to me, and we'll take it from there. Cheers!

Hi @"doppelgaenger_digital", thank you for the screenshot! Could you send me another one of this particular folder, and the files in it, being online-only, please? 

Awesome news, @"KrisVD"! If you need anything else, let me know.

Hi @"m4dhu2ky", welcome to our Community! Just to make sure we're on the same page, is your Dropbox account linked to the same, new email address that you used, in order to receive your 2FA code? Keep me posted, and we'll take it from there! 

Hi @"KrisVD", could you send me a screenshot of what your plan page reports? 

Hey @"cbbb", would it be okay for me to send you an email, in order for us to have a closer look into this? 

Hey @"Jhonjelly" & @"Duckey", thanks for posting here! Can you let me know the version of the OS and of the Dropbox app that you're using on your end? Keep me posted! 

Hey @"doppelgaenger_digital", let's jump right into this! What is the app's syncing status currently? Have you made sure it's up to date? Also, do you happen to have any screenshots from the WinDirStat stats on your end? Keep me posted, and we'll take it from there! 

Hey @"EmreCengiz", welcome to our Community! How are you currently sorting content on your device? Have you tried what my colleague, Jay suggested above about sorting your files and folders? Any screenshots you might have are definitely welcome. Thanks a bunch!

Hey @"brzoserr", great job on changing the password to the account, and troubleshooting steps you followed! Can you send me a screenshot of the email itself, in order for me to also have a visual? Just make sure no personal info is shown there, like your email address. Thanks!

Hey guys, I hope you're doing well! If you're still facing the same problem, can you try out what @"elsar" suggested, and let me know if this worked out for you? Thank you all! 

Hi @"TaMo", how are you today? Have you tried multiple browsers, in order to preview your content? Do they all give you the same results? If you could send me a screenshot of how the file looks like when you try to preview it, that'd be amazing. Also, thank you for your screenshot @"Bdenio"! Do you notice this behavior…

Hey @"gherson", would it be okay if I reach out via email, in order to have a closer look into this? 

Hi @"Podblast", welcome to our Community! First of all, amazing job on your troubleshooting there! Out of curiosity, if you uncheck any of the paths shown on your screenshot, and instead of all 3 you choose to sync 2 or 1 of them, does it then allow you to proceed maybe? Let me know more!

Hi @"Joel D", thanks for clarifying! I'll keep your question open, so that any other users can respond back, and share their suggestions with you.

Hi @"Joel D", I hope you're doing well! You mentioned that you have contacted our Support team. Would you mind sending over your ticket number, so I can locate it on our system? Thanks!

Hi @"Caprice", is it possible that your device is full, rather than your Dropbox account? Also, are you certain that your app is connected to the same Dropbox account, as the one you check for space online? 

Hi @"BB27", the payment details are required, in order for the agent to identify the account behind the charges, and send you the correct invoices. We wouldn't be charging you for anything. 

Hi @"mstcl", would you mind if I send you a ticket, in order for us to have a closer look into this? 

Hi @"EvModder", I am sorry to hear about that. When you say that you lost numerous files, would you like to let me know more, in regards to this situation? Keep me posted!

Hi @"ltg444", I just sent you an email! Cheers!

Hi @"norman un", thank you for clarifying! If you uninstall the desktop app, your files will stop syncing with your account online. And you can of course, keep all of your content locally, as a backup. However, if you need to free up some of your Dropbox space, you'd need to actually delete content from the account. You…

Hi @"norman un", I'd be happy to help! Is Computer backup enabled for your device? Can you clarify if you need to stop the app from syncing, or disable a specific feature? Let me know more, and we'll take it from there! 

Hi @"dhkaplanoh" & @"dhicksonjr", how are you today? Can I send you an email, in order for us to have a closer look into it? Keep me posted, and we'll take it from there!

Hi @"Unstable_rat", sorry to hear about that! You can sign into your account using our website, right? Can you also send me a screenshot of the error message you get on your end, when trying to log-in using the mobile app? Keep me posted!

Hi @"noa vinik", how are you today? Are you still facing this issue? If so, would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know!

Hi @"andreas781", I'd be more than happy to help! You can see more, in regards to the bandwidth limits on your links in this Help Center article. If you need anything else, let me know!