Megan Dropbox Community Moderator

Hey @"DUDLEYKCET", sorry to hear about that! Did you use our app, in order to copy the content from the Dropbox folder, to your external drive? It sounds like the content might have been available online-only, which means that the only thing copied, was the files' placeholders. Could this be the case? Keep me posted!

Hi @"Jeff047", sorry to jump in here! Did you ever manage to download our desktop app? Also, when you say that the files don't get updated, do you mean locally on the device? Also, if I understand your needs correctly, you want to be able to see your Dropbox content both on your phone, and on your computer, and see the…

Hey @"yourekillingme", sorry to hear you're having issues with this. Could you tell me more in regards to the error message you mentioned? If you have any screenshots to attach back to me, they're more than welcome. Also, which version of the app do you have installed on your device? Keep me posted!

Hey there, @"karlpov", let's jump right into this! If you visit your account online, are you able to see your content there? Also, can you let me know the app's syncing status, and the version that you're using on the computer, so we can identify if the app is up to date? Keep me posted, and we'll take it from there. 

Hi @"Billiejeane", I'd be happy to answer this one for you! Time Machine can indeed affect your Dropbox files, however there's a possible way to avoid that. You'd need to make sure the app isn't syncing at the time you use Time Machine. Therefore, signing out of the app is a good idea, since your online files in the cloud…

Hi @"melissa10", I hope you're doing well! From what I understand, you joined a Business team with your personal account, and now you want to get out of it, right? You'd need to ask the Team's admin to remove you from the team, and convert your account back into an individual one. Here is how they can do this. If you have…

Hey @"1593531", unfortunately there's no other workaround, other than what was mentioned. However, I am going to keep this discussion open, and if anyone else has any other ideas, or know any third-party app that can achieve what you mentioned, they're more than welcome to share. 

Hey @"Smoo", how are you today? When you say a "broken link" can you let me know more? You also mentioned that you've contacted our Support team. Would you be able to send me your ticket number reference, so I can locate it on our system? Which method do you use when trying to scan your files? Can you walk me through the…

 Hey there, @"1593531", I'd be happy to help! Have you taken a look at the viewer info feature to see if it works for what you had in mind? Also, can you clarify how exactly you're sharing the file? Do you use a shared link, shared folder or a different method? Keep in mind, that any shared file that currently is saved in…

Hi @"KathrynG", I'd be happy to help! Assuming you've enabled Computer backup on a device, that means that the Documents, Desktop, Downloads on this device, would sync to your Dropbox account online, and then to any other updated computer that's using our desktop app. You mentioned that you see a "restore' option. Where do…

Hi @"felirat", I hope you're doing well! Out of curiosity, have you also tried a different browser to request an email verification? If not, can you try that, and also try a private tab on your browser? Keep me posted on the results! 

Hi @"Tastoke2", how are you today? Have you used our self-serve look-up tool, in order to locate where the charge might be coming from? Looking forward to hearing back from you.

Hi @"John Smth", I'd be more than happy to help! Are you on a Basic plan? If so, would it be possible that you have more than 3 devices linked to your Dropbox account and that's why you're having trouble logging in to this one? Feel free to also send me some screenshots of the behavior you mentioned. Let me know more!

Hi @"DK57", welcome to our Community! I understand your concern over your files on your account. In general, if you don't have access to the email address associated with the Dropbox account, then it won't be possible to reset the password for the account. Do you have the desktop app installed on your machine by any…

Hi @"Charles Dickens", let's have a look! Are you also on a Linux device? You mentioned that when you follow the instructions to disable the app from auto-starting, the app can't be started at all. Just to clarify, do you mean that when you click on the Dropbox icon, it remains unresponsive? Let me know more!

Hi @"Anna Doucette", how are you today? I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi @"Emanuel O.", let's jump right into this! This doesn't seem like a Dropbox related error, I have to admit. I did some re-search on my end on Google, and it seems this usually happens when you're trying to copy content from one drive, to another one with a different format. Or when the file is corrupted. If you try to…

Hi @"daniellat", how are you today? You mentioned that you've already contacted our Support. Would you be able to send me your ticket number reference, so I can locate it on our system? Keep me posted!

Hi @"Henry2016", sorry to hear about that! Could you let me know the app's current syncing status, along with the version that you have installed on the device? Keep me posted, and we'll take it from there. 

Hi @"schroederphoto", I'd be more than happy to help! Could you let me know the app's current syncing status, along with the version that you have installed on the device? Keep me posted, and we'll take it from there. 

Hey @"user1900", I am glad to see that everything is back on track for now! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. Have a lovely weekend ahead,enjoy!

Hi @"user1900", I'd be happy to help! Can you let me know the app's version, and syncing status at the moment? Do you see any errors when trying to download your content? Let me know, and we'll take it from there!

Hi @"mrc247", thank you for reaching out. Full support for macOS 12.5 and higher has started rolling out. Broader availability has begun this month as we work to preserve the reliability and quality of our sync experience. You will be notified when you’re eligible. If you’re interested in joining our private beta, you can…

Hi @"threedots", thanks for all the details! If it's not too much to ask, can you send me some screenshots of the page that you see when the issue occurs? 

Hi @"naima", are you the person that create/host the meeting in Zoom? Do you have any screenshots of the message that you see when this happens? 

Hey @"stephen" Konrad, how are you today? I just sent you an email, in order for us to have a closer look into this. Reply back as soon as possible, and we'll take it from there. Thanks a bunch!

Hi @"carlodr", I just reached out to you via email, I'll be happy to see you there. Cheers!

Hi @"Здравко"! I can definitely see where you're coming from. Keep in mind, that I suggested the ticket route because we need the device specific info to investigate fully and troubleshoot directly with the advanced team on the ticket. If you change your mind, I am always here. 

Hey @"debmahtab", I hope you're doing well! I just reached out to you via email, I'll be happy to see you there. Cheers!

Hey @"johnyjohnson", glad to see everything is back on track, and well done on your troubleshooting skills! If you need anything else, just give me a shout.