Megan Dropbox Community Moderator

Hi @"athenabeta ", can I send you an email, in order for us to have a closer look into this?

Give it a go, and let us know of any updates @"umi1"! 

Awesome news @"risikoraphi"! If you need anything else, let me know! 

Hi @"erichurtrez", let's jump right into this! Can you let me know the version of Dropbox you currently have installed? You can find this by locating your little Dropbox icon on your task bar, next to your WiFi, and hovering your mouse over it. You mentioned you created a new account: are you referring to Dropbox, or a new…

Hey there, @"Shelly22", happy Friday! Usually, when you try to delete an account, that has an active subscription linked to it, you should be getting an error, and the system most likely won't let you delete said account. But let's have a closer look into this. Are you sure you don't have a second Dropbox account with a…

Don't event mention it @"Robert C.91"! 😊 I'm glad everything is working as it should, and if you need anything just know that we'll be one post away!

Hi @"trishmennell", thanks for posting here today! Did you manage to upload your content using the steps Hannah had provided above? Do you face any problems when doing so? Let me know! 

Hi @"cloudres", thanks for the added info! After uploading the file to your account, did you ever try to preview it before, or was it the first time? I'm asking, because it seems this file must have been corrupted from the start. If the file wasn't able to preview online for whatever reason, but wasn't corrupt, you would…

Awesome news @"selkie19". 😎 If you need anything else, you know where to find us! 

Hi @"ar_reeft", can you please simply reinstall the Dropbox app through this link, to see if that helps?

Hi @"meganh32" & @"ShropshireLad", can you try following these steps, in order to force quit the app? * Click the Dropbox icon in the system tray, or menu bar, by the clock. * Click on your profile picture or initials to the right of the search bar. * Choose either "Exit Dropbox" or "Quit Dropbox". Once you do, re-launch…

Hi @"Robert C.91", let me explain more. So, in regards to the app's preferences, these can be found only in the app, not online. In this case, you need to locate your little Dropbox icon (the one shown next to your battery icon, on your task bar), and click there. You should see a little pop-up window. If you click on your…

Hi @"ar_reeft", thanks for posting here today! How long is the app stuck "indexing" content? It might sound trivial, but have you tried signing out of the app, then back in? Keep me posted! 

Hi @"Michel G.7", thanks for clarifying, and sorry to hear about that. I see where you're coming from, and it would indeed be helpful. However, in many cases -and especially when the case has been escalated to our Specialized agents- the only communication possible is via email. It'd help them with the response time, and…

No worries, @"yaron72"! Can I send you an email, in order for us to have a closer look into this, please? 

Hi @"JADAstudio" & @"kristendo", I just sent you both an email. Reply back to me, and we'll take it from there!

Hi @"kristendo", thanks for reporting about this here! Could I send you an email, in order for us to have a closer look into this? Let me know!

Hi @"Michel G.7", sorry to hear about that! Have you tried responding back to the existing ticket number, in order to let the agent know that you weren't able to follow the steps? Keep me posted, and we'll take it from there!

Hey @"yaron72"! I hope you’re doing well. Can you please make sure to check and follow all the steps Emmet has provided here? If the issue persists after that, please let me know.

Hi @"Robert C.91", thank you so much for all the details! So, based on your unique situation, here is what I am going to suggest. You're currently using selective sync and this is why your Dropbox folder is empty. You could sync back one folder at a time locally to the device, and once the folder is up-to-date and fully…

Hi @"Marvz", I just sent you an email, I'll see you there!

Hi @"ShropshireLad", let's jump right into this! Which Dropbox version are you running? You can find this by locating your little Dropbox icon on the menu bar, next to your WiFi, and hovering your mouse over it. If you right click on the files, and change to available offline, can you see the thumbnails then? Can you send…

Hi @"Marvz", could I send you an email, in order for us to have a closer look into this? 

Hi @"S-Etherea", can you clarify the OS your device uses, and make sure both the Dropbox app, and Microsoft are up-to-date there? Can you also attach here, some screenshots of the error message you get when trying to preview your files using the Dropbox app? 

Hi @"Daveb5", you can always contact our Support team using this link. In the meantime, I'd be happy to continue looking into this for you here, in the Community. If I were you, I'd also check the previous versions of the files online, using these steps. Once you do, can you let me know how far back these changes go? In…

Hi @"Robert C.91", there are two different features: The first one is selective sync. With that option the folders you choose will be removed entirely from within your Dropbox folder, and you'd only be able to see them online. You can always change the settings, using the app's preferences. And then there's the online-only…

Hi @"darrylschick", could I send you an email, in order for us to have a closer look into this? 

Hi @"Marvz", welcome abroad to our Community! If l get this right, you upgraded your Dropbox account via the Google Play Store on your mobile device, but you still appear to be on Basic, right? After buying this subscription, did you perhaps receive a receipt from Google confirming the purchase? Is it possible that you're…

Hi @"Adarsh Anand", essentially if they decided to download the contents of the link, before it was disabled, then they should have the copy. If, however they didn't, then they would no longer have access to the shared link, in order to download the file. 

Hi @"Schne", I just sent you an email. If you check your email address directly, can you respond back to the chain? Also @"Elle88" & @"PaolaA", I created a ticket on my end for you too. I'll see you there!