Megan Dropbox Community Moderator

Hi @"chawkin401", let's jump right into this! Have you tried re-installing Dropbox using this link? Also, when you look in your task bar, next to your WiFi, do you see a little Dropbox icon there? If you do, can you try hovering your mouse over it, and checking the version of the app? Keep me posted, and we'll take it from…

Hi @"Calendar", glad to see that you managed to be on top of everything! If you need anything else, you know where to find us, cheers! 😊

Hi @"dtrn", does this behavior happen on all of your files, or only some of them? Also, do you notice this only on the Dropbox website? 

Hi @"Bonker", I just sent you an email, I'll see you there! 

Hi @"Robert C.91", let's jump right into this! Upon downloading the Dropbox desktop app to your device, and during the set-up process, you will see the advanced settings on the bottom of the set-up screen. If you click on these settings, it'll ask you how to wish to download content to your device. That way, you can choose…

سلام @"Ahmadi" امیدوارم حالتون خوب باشه سطح فضای ذخیره سازی حساب پایه و رایگان ما همیشه 2 گیگابایت بوده است. اکنون، به شرطی که از برخی ارجاعات استفاده کرده باشید، ممکن است فضای بیشتری برای حساب Dropbox خود داشته باشید. به خاطر داشته باشید که فضای ارجاع از بین نمی رود. با این حال، اگر سهمیه شما کاهش یافته باشد، حدس می‌زنم…

Hi @"gkasp1", I just sent you an email, I'll see you there!

Hi @"NStephens", can you try to access the link via an incognito tab on your browser, and send me a message of the error you see there?

Hi @"Ks113", let's jump right into this! What is the app's syncing status, after you moved the files to your desktop? I'm asking, in case the app hasn't updated, in order to free up space yet. Keep me posted, and we'll take it from there!

Hi @"dtrn", how are you today? Have you tried any of the troubleshooting steps mentioned throughout this thread, such as clearing your cache, or using a different browser? Let me know more, and we'll take it from there!

Hi @"camsul", could you send me some screenshots of the folder as it appears in your Finder?

Hi @"Aloha1", can you access your Backup, the way you did here, and then click on "Manage Backups"? Do you have the option to disable it there?

Hi @"cricket346", you can access the full error log after trying to open the app, and then obtaining the error by clicking on the blue hyperlink. Also @"Bonker", if you wish I can send you an email on my end, in order for us to have a closer look. 

Hi @"Bianca Leung", can I send you an email, in order for us to have a closer look into this? 

Hi @"Creative Soul", thanks for the screenshot! Is it possible that you're using iCloud with these files too? It seems this icon is linked to iCloud based on Apple's article here. 

Hi @"silviaechevesa", let's jump right into this! Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. Let me know if you need anything else! 

Hi @"Debbief6642", let's jump right into this! If I understand this correctly, you wish to remove content from your Dropbox account, in order to make space there, right? You can either use our desktop app, or the web, in order to delete content and free up space on your account. If you have any questions, let me know!

Hi @"Learymb" & @"Schne", I just sent you both an email, in order for us to have a closer look into this. Cheers!

Hi @"kantzias" & @"PatrikRoos", I just sent you both an email, I'll see you there! Cheers!

Hi @"soupp993", I just sent you an email, I'll see you there! 

Hi @"Dorian_C", I just sent you an email, I'll see you there! 

Hi @"Dorian_C", let's jump right into this! In order for us to have a closer look into this, I'd need some account-specific info. Can I send you an email, please? Keep me posted!

Hi @"lemonbird", let's jump right into this! Can you please quit the desktop app, reboot your computer and then relaunch the Dropbox desktop app again? Keep me posted! 

Hi @"LivePaola", how are you today? How long has this been happening for? Can you also hover your mouse over your little Dropbox icon, on your menu bar, near your WiFi to let me know the version of the app that you're using? If you have any screenshots, feel free to attach them here! Keep me posted!

Hi @"BILLS_JA17", you can definitely discuss this with one of our Sales agents here. If you need anything else, let me know!

Hi @"dustyanalogue", can you let me know your ticket number, in order to see all the troubleshooting steps you've followed with the agent, and locate it on my end, please? 

Hi @"Krabut", as Hannah mentioned, if the creator leaves a folder this will be the result. Same if the account or content is deleted. You can use a stable Dropbox account, that all the links will be coming from there, and the credentials will change, and get passed onto the next person.

Hi @"mikeinmalaga", that is correct, I'm afraid! 

Hi @"Krabut", in regards to your concerns: keep in mind that if someone installed that version of the app at the time that it was released before the OS version was deprecated, then it's possible to still have access to the app. However, it's indeed it's not expected to work 100%. Do you have WiFi on at the moment,…

Hey @"hammer078", welcome to the Dropbox Community! If you joined a Dropbox Business team, the admin will need to remove you from it, so that you can go back to your personal account. They will need to remove you by converting your account to an individual Dropbox Basic account. That way, you'll lose access to the team…