Megan Dropbox Community Moderator

Hey there, @"josealvaradol", welcome to our Community! Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, we're always here!

Hi @"Judy12159", let's address one thing at a time. Firstly, you shouldn't be having any issues with your Backups, but if you do we're always here. And yes, you should be able to see all of your Backups online here. When you say you copied your Documents folder using the blue icon, do you mean that you dragged and dropped…

Thanks for clarifying, James! In order to change your email address, you'd need to be using the website, not the app. Do you remember the password linked to this account? I'm asking, because if you can see the email linked to the account, in the mobile app and you recall the password, then you could try logging into it…

Hi @"Governance", thanks for posting here! I just sent you an email, in order for us to have a closer look into it. Keep me posted! 

Hi @"charrington1", I just sent you an email, I'll see you there! 

Hi @"1M_1D10T", welcome to our Community! I've merged your post under a similar thread, in order to keep everything under the same place. Feel free to have a look around the things and info that has been suggested, and let me know if you have any questions. Thanks a bunch! 

Hi @"James b124", do you use a browser on your end, when trying to change the email? Also, you should be able to attach your screenshot by clicking the camera-like icon, when trying to respond back to us. If you're using a mobile to do that, feel free to request the desktop version of our Community. 

Hi @"rjkg", sorry to jump in here! Can you let me know the file path of the SQLite file? 

Hi @"amarchi73", I hope you're doing well! Can you confirm how you're generating the link on your end? Also, does the shared link work without an issue, when you use an incognito window on your browser?

Hi @"Pam Kenyon", sorry to jump in there! Keep in mind that disconnected members are those users that have had their Dropbox account converted from the Business to a personal account away from the team. And yes, if you transferred their files to a different member, the content should be available there. 

Hi @"bluehenve", sorry to jump in here! Can you clarify the OS and Dropbox version that you're using on your end? Also, do you happen to have a few screenshots of what you mentioned? It'll help me get the visual too. 

Hi @"yjapri", welcome to our Community! Can you share some additional info with me, please? Do you use a Mac OS as the OP mentioned or Windows maybe? What is the app's version, and syncing status at the moment? Any added info is helpful. Thanks a bunch! 

Hi @"sampodog", thanks for the added info! Can you clarify if you followed the steps that Evan provided, in order to follow said folder? 

Hi @"mquattro", are all of these Dropbox accounts created using the same network? Also, it sounds like you were able to create 7 of them, right? Did you do this during a short time span? 

Hey @"kakshaks", could you try connecting to a different network to see if the response is the same? Also, make sure you are using the newest version of your web browser and Capture as well. Lastly, you could also give a try changing the recording resolution: click “⁝” (vertical ellipsis) in the top right corner of the…

Hi @"charrington1", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"Judy12159", I hope you're doing well! Have you made sure that you're clicking your little Dropbox icon, that is located next to your WiFi, when trying to find your avatar, and preferences and not the bigger one that looks like this? As for your account online, you wouldn't be able to find your Sync tab, and…

Hi @"BTCA " , keep in mind that we need an email confirmation from the email address linked to the Dropbox account facing the issue. You should still be able to access the email address, even if you can't access your Dropbox account. We will send you an email to the Community linked email address, you can then forward it…

Hi @"LeoCoulongeat", thanks for posting here today! I hear what you have to say about this, but do you have any specific thoughts, or suggestions as to how you'd like to see this come to life? Also, are you aware of our Photos tab? Would you like something similar? Let me know more, and we'll take it from there! 

Hi @"Helenfpm", sorry to hear about that! Can you send us the ticket number reference of your communication with our Support, and the start-up error you get on your end, when trying to launch the app? Keep me posted, and we'll take it from there!

Hi @"erlend w.", do you have the Gmail add-on for Dropbox on your email? If not, can you try installing it as mentioned here, and trying to attach your file that way?

Hi @"Tam-E", I hope you're having a great Friday so far! Can you send me a few screenshots, in order for me to have visibility of the steps you follow on your end? Also, does this happen on all of your Office apps? Keep me posted!

Hi @"dondario", I hope you're having a great Friday so far! It sounds like you have enabled our camera uploads feature, but now you want to tidy up your Dropbox account a bit. If I understand this correctly, you want to be able to review, and delete content in your mobile app, without it getting deleted from the gallery on…

Hi @"ljwaisman", sorry to jump in here! Is it possible that you have any linked devices, that could still be linked to the old account you had? 

Hi @BTCA, thanks for bringing this to our attention. Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again? If you notice the same results, can I then send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"Sopytaitflynn", welcome to our Community! It sounds like you might have your camera uploads enabled on your desktop app. As you pointed out you'd need to access the app's preferences as mentioned here. Here is how to do that: you'd need to locate your little Dropbox icon, on your task bar next to your WiFi icon, and…

Hi @"ijmolder66", thanks for posting here today! Can you clarify exactly when this started happening? Have you made sure both your Microsoft, and Dropbox app are up-to-date? Also, can you clarify if you're using an individual Dropbox plan, or a Business one? Keep me posted, and we'll take it from there!

Hey @"Dmille", & @"rcyoung3", let's jump right into this! Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charges in question? If you did and need further assistance on this, you could contact our support team through this form. Just make sure to use…

I just sent you an email, I'll see you there @"missie1208"!

Hi @"ljwaisman", I hope you're doing well! Keep in mind, that even if your account got downgraded, that doesn't mean it would have been deleted. Do you remember when was the last time you accessed your Dropbox account online? Also, do you get any errors when trying to sign back into the account? Keep me posted!