Megan Dropbox Community Moderator

Hi @"fernandop", thanks for all the info! It sounds like you have your new files to sync as online-only. What about the actual files in your Dropbox folder? What type of icons do they have, and how are they set to sync? Are they available offline, or online only? Feel free to send me a few screenshots of your Mac's Disk…

Hi @"llorezo39", welcome to our Community! Keep in mind that Basic is our free account, without charges. I'm mentioning that because you said you were charged through Apple for a Basic account. Now, as for the second charge have you tried using the credit card charge lookup tool to identify the account you're being charged…

Hi @"adamny", have you tried enabling Dropbox as a Location on your Files app? 

Hey all, thanks for posting here! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know. Thanks!

Hi @"helpRootCandles", sorry to jump in here! You mentioned you still have access to the email linked to the Dropbox account, right? If so, can I then send you an email address, in order for us to have a closer look into this? Let me know! 

Hi @"tobiaspe", thanks for the screenshots! Just to clarify, and make sure we're on the same page here. It sounds like you have two Dropbox accounts, a private account and your personal one, am I right? If not, feel free to correct me. Are you able to connect to any of the accounts? Have you tried accessing the same…

Hi @"gsperry1975", welcome to our Community! It seems you're referring to our device limit. Would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already? If you only see two devices, please send me a screenshot,…

Hi @"cleversam", sorry to hear about that! You mentioned you've already performed the steps to an advanced re-install. In that case, can I send you an email in order for us to have a closer look into this? Keep me posted! 

Hi @"StJEmery", sorry to jump in here! When you say that you attempted to move your files from your laptop to your flash drive, do you mean copy/paste or cut/paste? Do you remember the icons that these files had next to them? Did they have a green check, or a cloud-like icon? You mentioned you can't open these files: do…

Hi @"adamny", thanks for posting here today! Have you tried using Files App since you're using an iPad? That way you could open your content from there. Alternatively, you can open your .pdf from the third party app, and navigate to the Files App in order to locate your Dropbox content. Let me know if you have any…

Hi @"kspasov", sorry to jump in here! I checked your ticket number reference, and I can confirm that it's still open. I also made sure to pass my comments internally to the agent helping you. Hold tight, and the agent will respond back as soon as possible. Thank you for your understanding! 

Hi @"fernandop", let's jump right into this! I'd like some more clarification in regards to the device's OS, and the Dropbox version you're using there at the moment. Feel free to also let me know the app's syncing status. Also, do you have any relevant screenshots, showing that it's indeed these specific Dropbox related…

Hi @"devedsmith", happy Monday! So, just to recap everything you said: it seems that the app unexpectedly stops syncing content, and then only works when you close and then re-open the app, right? You mentioned you're using the latest version. Would you be able to clarify the version, just to make sure you're not using a…

No worries @"Birgit Roedder"! That means this is a browser specific thing, so it'd help to check if there's any plug-ins or settings in your browser, that slows things down. Thank you!

Hi @"Birgit Roedder", thanks for clarifying! Have you also tried a different browser, or clearing the cache on your current one? If so, do you notice the same behavior there? 

Awesome news, and a step forward, Robert! Keep me posted of any updates! 

Hi @"Birgit Roedder", welcome to our Community! The first thing we need to identify is if you're using our desktop app, or website when uploading content, so feel free to let me know. Do you simply try to upload content to your Dropbox account, or do you use our File Transfer option? I'm asking, because you mentioned…

Hi @"Robert Paterson", thank you so much for the screenshots! Do you get this error when you're trying to move online-only files outside of your Dropbox folder, or files that are available offline? Can you also let me know the version of your Dropbox app, please? 

Hi @"giorgia brignone", if you try to search for the file name using the search-bar on top of your home page, are you able to locate the file, and preview it? Also when you say you created the file, do you mean that you uploaded it to your Dropbox account, or that someone sent it to you, and you added it there? 

Hi @"Isiah Villare", I just opened a ticket on my end for you. I'll see you there, thanks! 

Amazing news Tim! Thanks for letting us know, and don't forget to give us a shout if anything else comes up. Cheers! 😎

Hi @"Robert Paterson", I'm not sure if you tried to attached any screenshots, but it seems this didn't work out, since I can't see anything on my end. 

Hi @"giorgia brignone", just to clarify does this happen when you try to access your content through a shared link, or when previewing files in your account? If it's a shared link then is it one that you created or is it coming from someone else? 

Hi @"Robert Paterson", in that case have you tried what Rich suggested already about marking your files as available offline, and then moving or copying them to a different path? When you say it doesn't work, can you let me know if you notice any errors, or what are the exact steps you follow? 

Hi @"Morgsy111", I just sent you an email, I'll see you there! Cheers!

Hi @"rajma420", if you access Excel directly, and try to open your files from there are you able to do so? As for some screenshots, what happens after you see the message that @"ijmolder66" posted: "Microsoft Office integration would like access to files and folders in your Dropbox"? Is it stuck like that? 

Hey there, @"Bill S.", I hope you're doing well! If you have a look at our official Dropbox domains, you'll see this is indeed an email coming from us, informing you about how you can sync your files between devices. Let me know if you need anything else, thanks! 

Hi @"Morgsy111", let's jump right into this! I can help you with that! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Keep me posted! 

Hi @"Michael C.15", in regards to the app, would you mind sharing your ticket number reference please? Have you managed to access the desktop app, after the first error you mentioned above? What about accessing your account online, using a different browser? Are you able to do this, or do you still get the 2FA error? 

Hi @"COR-N", in this case can I send you an email, in order for us to have a closer look into this?