Megan Dropbox Community Moderator

Hi @"Chris I.5", that means you don't have the right software in order to view them. You wouldn't be able to preview them directly from Dropbox. Depending on the files that you need to preview, you need to have the right program on your mobile. There are multiple, and different apps, that will allow you to preview .txt…

Hi @"x-yuri", have you also ensured that there's no firewall, antivirus or perhaps a VPN/proxy setting that might be causing this? it might sound trivial but have you checked online for your account's quota? Do you have enough space in the account, to sync these files? Also, how large are they? 

Hey @"Dennis_Zuiderlicht", let's jump right into this! The first thing we want to check, is the OS you're using on your Mac, along with the Dropbox version that you have installed there. You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi icon, on your menu bar. We need to do this, to…

Hey @"Dave668", can you send me a screenshot of the exact error, please? 

Hi @"hteran", I was about to suggest that too. If you could give this one a go, and update me that'd be wonderful! Have you also ensured that there's no firewall, antivirus or perhaps a VPN/proxy setting that might be causing this? 

Hi @"WFellows", let's jump right into this! First thing I want to ask is, if this happens with all the Microsoft files they send you, or some specific ones? Do you use the same browser in both instances? If for example you open your name on a different browser, and click the link there, do you notice the same behavior?…

Ciao @"dmasotti", vediamo insieme cosa possiamo trovare in merito! Se ho capito bene la situazione, sembra che qualcuno sia entrato nel tuo account Dropbox, senza il tuo accesso. Puoi chiarire se hanno annullato il tuo piano o se hanno eliminato completamente l'account? Hai accesso all'indirizzo email collegato al tuo…

Hi @"baitboyz", welcome to our Community! Have you tried contacting our Support directly? You can visit the Support page while you're not signed into a Dropbox account, preferably using an Incognito or Private browsing session to make sure you're not signed in. Let me know if you have any issues with that!

I just sent you an email @"alex_k"! I'll see you there! 

Thanks for clarifying @"hteran"! Could you also try Walter's steps as shown here, in order to fix the hardlinks, and permissions of your files, and let me know if this gets things going? 

Hi @"hteran", it might sound trivial but have you checked online for your account's quota? Do you have enough space in the account, to sync these files? Also, how large are they? 

Awesome news @"dvasal"! If you need anything else, let me know. Cheers!

Hi @"x-yuri", welcome to our Community! How long has the app been stuck syncing content on your device? It might sound trivial, but have you tried restarting your device, and signing out, and then back into the app? Keep me posted! 

Hey @"dvasal", welcome to our Community! Can you clarify how long the app has been stuck indexing content? If you could also let me know your device's OS, the version of the Dropbox app there, and its syncing status, that'd be amazing. Keep me posted!

Hey @"Tord1", thanks for the screenshot! However, you'd need to select the "Select folders" option that you see under your Sync tab. Also, keep in mind that your selective sync settings are different on each device, and you can have some folders selected on one device, while keeping them unselected on others. 

Hey @"alex_k", sorry to jump in here! Can I send you an email, in order for us to have a closer look into this? 

Hi @"Claude78100", when you say the files were there last week, it sounds like you're talking about your Dropbox folder, right? However, when was the last time you were able to see these files online, to confirm the app was syncing the changes correctly? 

Awesome news @"knik007"! Thanks for letting us know. Keep an eye on it, and let us know if you need anything else. 

Any time @"barkworth"! If you need anything else, just let me know! 😎

Hey @"Marcos12", thanks for that! I can see that an agent has responded back to your email. Feel free to respond back, and provide all the necessary info, and you'll go from there. 

Hey @"aa155", thanks for that! I can see that an agent has responded back to your email. Feel free to respond back, and provide all the necessary info, and you'll go from there. 

Hi @"Ricky sas", can you also confirm the OS on the device that's facing this error? 

Hey @"Marcos12", I hope you're doing well! Did you have a chance to check for my previous response, asking for some additional info? Let me know more! 

Hi @"Ricky sas", thanks for posting here today! Did you try quitting the app and relaunching it at all? Could you check if this persists after rebooting your computer? In any case, please keep me posted!

Hi @"Tord1", let's jump right into this! When you say that some maps don't exist, you mean locally on the device, or when you visit your Dropbox account online? The first thing you need to keep in mind is that computers sync directly with the Dropbox website, not with each other. Now, to find where the problem lies, start…

Hey @"knik007", sorry to jump in here! Could you attach some screenshots of the options you see on your end, and walk me through the exact steps you're taking? 

Hi @"tedi", keep in mind that if you wish to reach out to our Support using an email, you'd need to submit this relevant form. Now, as for your worries, I have some more questions: do you have any Backups enabled at the moment? Where are the files/folders missing from? Are they entirely removed from the device, or you…

Hey @"barkworth", let's jump right into this! Can you let me know what you mean when you say that you want Dropbox as an easy place to access your files, and how OneDrive gets in the way at the moment? Have you searched the web for ways that you can disable OneDrive on your Windows device? Keep me posted, and we'll take it…

Awesome news @"David K.41"! If you need anything else, let us know!

Hey @"captainjatinderkaur", let's jump right into this! Is it possible that you're paying for a different Dropbox account than the one you mainly use? Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge? Let me know more.