Megan Dropbox Community Moderator

Hi @"Brodriguez", I hope you're doing well! Have you tried contacting our Support about this? If not, then could you try using this form to contact our support team for further assistance? Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant details. Once you do…

Hi @"coonrodc", you mentioned that your icon on the system tray indicates 12K files that are being synced, do you see this number getting smaller, or it's stuck like that? You also mentioned that the app is syncing that amount of files, however the question is, since your plan is using 3.8TB out of the 4TB, do you have…

Awesome news @"jloar"! If you need anything else, we'll be one post away, cheers! 

Hi @"Jo93", thanks for your speedy reply! Can you click on the blue hyperlink you see during start-up, and attach here the full error message? 

Hi @"missie1208", can we send you an email, in order for us to have a closer look into this? 

Hi @"JEToronto", sorry to jump in here! Normally, when you resume syncing after pausing, the syncing process should continue exactly where it left off. Can you tell me what you see in regards to the app's syncing status when this happens, and clarify the version of the Dropbox app that you're using on your end? Keep me…

Hi @"MarcelloSax64", could you try following these steps, and let me know of the results? 

Hi @"misstheo", if you don't want to use our app, you'd then need to download individual files from the web, locally to the device in order for you to be able to preview them and use them on Adobe. Keep in mind, that if you then make any changes, you'd need to re-upload them to your Dropbox account. As for the app,…

Hi @"Alexpre", welcome to our Community! If you could also send me a couple of screenshots of the options you see when you right click on a file, on your end, that'd be amazing. Have you tried uninstalling, and re-installing the app by any chance? Also, when did you first notice that the Transfer option was missing? Let me…

Hi @"jloar", sorry to jump in here, and thanks for the screenshots! That is indeed really odd. Can you clarify if this happens in the AT&T KC folder only? Also, if you right click on any example file in said folder, what options do you see there? Also, if you hover your mouse over the little Dropbox icon on your task bar,…

Hi @"Jo93", thanks for posting here today! Based on everything that you described, it sounds like you have enabled our Backup feature, hence this behavior. There's no need for you to delete Dropbox, all you have to do is follow these steps, in order to disable the feature and move your files back to where they originally…

Hi @"QueenMaud19", please keep in mind that while your files are stored with us in Dropbox, you need to use the relevant Office apps to open and edit them. In this case, Microsoft Word. Therefore, if the keyboard isn't popping up after opening the file in Word, that wouldn't be an issue on our end. Have you ensured that…

Hi @"sampodog", thanks for all the screenshots! Keep in mind that for the website, it's expected not to see a date next to the folders. As for the modified date of your folders locally on the device, as you pointed out this is determined by the OS and you can change it to last viewed instead. However, it is expected for…

Hi @"JaniceH", thanks for added info, and sorry for any confusion this might have caused. I checked with our Team, and it seems there is indeed a 1K file limitation when trying to delete content. I'd recommend, if you wish, that you take some time to post on our Share an idea section of the Community, in order to suggest…

Hi @"sam-e", can you send us a few screenshots from the file path that you get an error on, and the other file path on the project you don't get an error? When I say file path, I'd like to see the path they have inside the Dropbox folder. For instance if the file is in Dropbox/User/CATS/DOGS/ANIMALS. 

Hi @"ban1", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi @"Jeff72", welcome to our Community! Do you notice this behavior only when you're using your Edge browser? Does it happen on any other browsers? Keep me posted! 

Hi @"abbylanednd", thanks for your response! Is he sharing the folder directly with you, or using a shared link, by any chance? If both you, and your coworkers can't see the changes, then there must be something happening on his end. Provided he is using his desktop app to add content to the folder, then there could be a…

Hi @"Alexpre", I hope you're doing well! It sounds like you're missing the Transfer option locally on your device. Would you mind clarifying the version of the Dropbox app that you have installed on the device at the moment, along with its syncing status? Keep me posted!

And is it safe to assume that your content -work folders that you need to upload to Dropbox- is available on your desktop at the moment @"Kimcarsten " ?

Your folder structure must be too long @"sam-e". There are files that your applications can't process correctly because they have file paths that are too long. This behavior is present if there are more than 255 characters in the entire file path. This means from the C:\ all the way to the extension of a file. As an…

Hi @"bsuarez", thanks for posting here! Keep in mind that you will be able to convert the Google files (.gdoc, .gsheet, .gslide) to the equivalent Microsoft Office file formats (.docx, .xlsx, .pptx). As you’ve mentioned (that your team already has), to continue editing, an additional Microsoft Office license may be needed.…

If you see Basic plan, and 2GB then yes @"hlrubinstein". I hope this clarifies! 

Keep in mind that we usually have up to a few hours threshold that we can navigate to respond back @"Alexis G.1". I saw your email, and I will get back to you shortly. 

It's expected during the installation process, @"SVDS". One more question: does this happen when you access your selective sync content and try to sync some folders back to the device, or remove them from the device? 

Hi @"Markus S.", I hope you're having a great day so far! Your feedback regarding our new Dropbox preview has been very valuable and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. I'll forward your…

Hi @"Jen18", thanks for posting here today! Did you upgrade your account directly through our website or from the app on your phone? If the latter, was the payment made through iTunes or Google Play? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Keep me posted! 

Hi @"Jessevyn", sorry to jump in here! Please feel free to send us a few screenshots of the step-by-step that you see on your end, in order for us to have visual too. 

Hi @"lmp628", thanks for posting here today! Let's check a few basics first, such as the Dropbox version and syncing status of the app. You should be able to find this by locating your Dropbox icon on your task bar, next to your WiFi, and hovering your mouse there. Can you check, and let me know more? Keep me posted! 

Hey @"abbylanednd", welcome to our Community! You mentioned that the owner uploads content inside a shared folder, but the rest of the members can't see the changes. Is the owner able to see the changes on his end, when visiting his account online, and how is he uploading content? I'm asking, because if he uses the desktop…