Megan Dropbox Community Moderator

Got it @"John j.15", thanks for that! Let's check if the app on your iMac is updated, and syncing properly. Can you check the app's syncing status, along with its version? You should be able to do this by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi. 

Hi @"jam72", sorry to jump in here! From what you described, it sounds like you're referring to our desktop app, am I right? Can you also give me an example of the files that looked okay, and still gave you an error? 

This is what we like to hear -or read in our case- @"Dennis_Zuiderlicht"! If you need anything else, we'll be one post away. 😎

Hi @"simonv74", thanks for posting here! It sounds like maybe you're seeing this option on Excel's end, especially since you mentioned that you're viewing it on the web but let's check, just to make sure. Could you send me a screenshot of the steps you take, and the option you see on your end, just so I can also have…

Just your emails @"drstevok"! I'll see you there, cheers!

Hi @"Luisa6", what is the Dropbox mobile version that you're using on your end? Other than that, did you happen to clear the Dropbox app’s cache, and reinstalling perhaps? Also let me know what results you get if you try to open the file directly using the relative Microsoft Excel app instead. 

Hi @"MaldroidDev", let's jump right into this! It might sound trivial, but is there a chance that the version of the file that you chose to restore, is the same as the current one? Do you see any difference in the size of the two file versions? Keep me posted!

Hi @"drstevok", can I send you an email, in order for us to have a closer look into this?

Hi @"drstevok", just to make sure we're on the same page, have you tried these steps, in order to cancel your plan with Apple? Since you're still on the Plus plan, it doesn't look like the subscription has expired, unless Apple is trying to bill you, but can't do it, which would take some days for it to downgrade, before…

Hi @"Georgios Lalapanos", have you also tried a different browser altogether? Also, is this file in your Dropbox account, or are you accessing it through a shared link? 

Hi @"Luisa6", let's jump right into this! Can you let us know more about this? Which platform do you use, in order to open your Microsoft files, and do you get any specific errors when trying to edit them? Keep me posted, and we'll take it from there! 

Hi @"DashingDave", sorry to jump here! I see that you have approximately 4K files, which means that you can't check each individual one. However if you access your Dropbox folder locally, and do a quick check through your folders, do you see any of them locally, that you might not be able to see when you visit your account…

Thank you, Dennis! Keep an eye out, and if you notice any inconsistencies make sure to let us know, and we'll happily look closely into this. 

Hi @"james spach", as you pointed out, if you're using a shared link the options you have would be to either download the content locally, from the shared link and then import them into your editing program. Or you could add the content to your Dropbox account -provided that you have enough space to do that-, allow them to…

Hi @"Slick180", it would but we would need to send you an email, in order to check any account-specific info on our end, since we have no visibility while here on the Community! 

Hi @"saaniluk", could you try copying and pasting the file in another path and see if the same issue is experienced there? Other than that, did you happen to clear the Dropbox app’s cache -you can do this by accessing the app's settings-, before reinstalling the app perhaps?

Hi @"QueenMaud19", sorry to jump in here! Can you clarify the version of your OS, along with the Dropbox version that you have installed on your iPad? Do you notice this behavior only with a particular file, or all of your Word content? 

Take your time, and if you need anything just give us a shout @"fred k.1"! 

Hey @"sam-e", yes this is what Walter meant, and thanks for the screenshot! It seems the files are available offline. One more thing I'd like for you to try, is to temporarily move an example file out of your Dropbox folder, onto a different path outside of Dropbox, and check if you get the same error then. 

Hi @"cosfordparker", don't worry about it, I'm glad everything is back on track! If you need anything else, give us a shout. 😎

Hi @"arndeb", awesome ******! I just responded back to you. Cheers! 

Awesome news @"Grimbo"! If you need anything else, let us know! 😎

Hi @"Arrell5093", you should be able to click on the camera-like icon when responding back to us, and attach your images. A screenshot of what you see when trying to preview the file online, would be great. Thanks! 

Thanks for the screenshots @"Slick180" - much appreciated. Keep in mind that based on the screenshots, it seems you're using a Basic, free account. Had you started a trial, it'd show the name of the plan you're trial e.g. Plus trial. Can you check any email address you have, to check if you have any other accounts, maybe? 

Hi @"Reg77", sorry to jump in here! Could you clarify the OS you're using on your iPad, along with the version of the Dropbox app there? Also, if you try downloading the same exact presentation, and open it locally, do you get the same results? 

Since the advanced re-install didn't solve this error, would it be okay for me to reach out via email, in order for us to have a closer look into this, Mark? 

Hi @"Jamb0tam", you should be able to delete the account, just make sure you download, and keep any files you might need. Thanks! 

Hi @"james spach", welcome to our Community! How did he share these files with you? Did he use a File Transfer, shared link or shared folder? Also, do you get any specific errors when trying to download the content? And if yes, what is the error? Let me know, and we'll take it from there! 

Hi @"Jamb0tam", sorry to jump in here! Can you make sure that your account settings online, match with the main email address you're checking? We just want to exclude the possibility of having two separate Dropbox accounts. Also, feel free to send me a screenshot of the message that you received, just make sure none of…

Hi @"arndeb", thanks for posting here! Have you tried contacting our Support directly? Just make sure that you visit the Support page while you're not signed in to a Dropbox account, and using an Incognito or Private browsing session to make sure you're not signed in. Once you do, make sure to send me the ticket number…