Megan Dropbox Community Moderator

Hi @"gary011", 2FA is linked to either your mobile number, or a relevant app. So, I'm assuming you're referring to the 6-digit-security-code sent via email, which you'd need access to the email itself indeed, in order to get the number. If you don't have access to the email, your best option to get into the account would…

Hi @"gary011", if you see no events or used space, I'm suspecting that it's most likely a new account. Could you log out of the account, and try with your previous email address -even if you don't have access to the email itself- to see if you can find anything there? 

Hi @"gary011", I hope you're doing well! Is there a chance that you logged into the wrong Dropbox account, or that you accidentally created a new account? What do you see when visiting your events page? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events…

Hey @"Dave9999", thanks for posting on our Community! Can you also try adding no-reply@dropbox.com to your email contacts and then check to see if you'll receive the security code, after a new attempt to sign in? Let me know how it goes.

If you need anything else, let us know @"Helen-chota"! 😎

Hi @"amandajv", I just responded back to your ticket number, I'll see you there! 

Hi @"Saga66", can I send you an email, in order for us to have a closer look into this?

Hi @"Lboegen", can I send you an email, in order for us to have a closer look into this?

Hi @"Helen-chota", welcome to our Community! Please keep in mind that Dropbox doesn't preview .MSG files. However, you should be able to download a viewer which will do it for you. Then you can export them and use the appropriate application that is capable of opening them. I'll forward your feedback to the appropriate…

Hi @"Tutaalin", let's jump right into this! Since the files aren't in the deleted files page, can you check your events page? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. You should…

Hi @"HaniN", welcome to our Community! Let's jump right into this! As a first thing, can you clarify if you're using one Dropbox account, that you're sharing between devices, or if you have two separate ones, and you share content between them? Based on the screenshots it seems you're using the same account, I just want to…

Just sent you an email @"rcyoung3"! I'll see you there! 

Just to confirm, did you try it on a different browser, and got the same results there @"Lboegen"?

Hi @"Lboegen", it might sound trivial, but can you try switching to a different browser, or using an incognito mode on your current one, to see if the results there are the same? 

Hi @"Saga66", sorry to jump in here! Keep in mind that due to security reasons, we can't view the link you shared with us. Can you share some screenshots instead, please? While we're at it, can you send us some visuals of the error message you're seeing on your end, along with the properties of the file when it's synced…

Hi @"Boy-t", welcome to our Community! You mentioned your device was re-directed in that URL, however can you clarify how that happen? Did you simply open your browser, and were redirected there? If you close the tab, does it happen again? Let me know more, and we'll take it from there! 

Hi @"Lindapeace", welcome to our Community! Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device? Do you happen to have another Dropbox account, associated with another email address of yours perhaps? Can you try our self served look up tool…

Amazing news @"Massimotx"! Glad to know everything is okay for now! If you need anything else, give us a shout. 😎

Hi @"TitoritoTito", thanks for the added info! Can you try to perform an advanced re-install following these steps? 

I just sent you an email, I'll see you there @"swag"! 

Hi @"konnektor", if you don't see the same message when pasting the link itself on your browser, then it's most likely what Rich mentioned above. 

Hi @"winifax", let's jump right into this! Could you kindly attach your screenshot here, because due to security reasons we can't click on your link? Also, do you get this error message when trying to sign into the web, desktop or mobile app? Keep me posted! 

Hi @"NWKent", can I send you an email in order for us to have a closer look into this? 

Hi @"Ratlaw", can I send you an email, in order for us to have a closer look into this? 

Hey Tim, you might be onto something! In any case, take your time, and update us when you can. Thanks!

It sounds like everything is back on track now @"dixiegirl", right? If you need anything else, we'll be one post away! 

Hi @"swag", first of all thanks for all the patience you've shown, and keep in mind that what we want to do on our end, is help you get to the bottom of this. Therefore, I think it's a good idea that we switch to email in order for us to gather some additional info, and have some more visibility to this, in order to…

It seems everything is back and running for you @"NEWBIEONE", right? 

Hey @"Massimotx", I just sent you an email, I'll see you there! 

Awesome news @"Mikhail Gusev"! 😎 If you need anything else, let us know!