Megan Dropbox Community Moderator

Hi @"sbacuemo", could you share with me the version of your Capture app, and ensure that your Chrome browser is up to date too? 

Hi @"tedi", it sounds like you might have tried to respond back to us via email. Keep in mind that it seems like you linked a local file path. Furthermore, we can't see the content of the email reply you might have sent. If you could copy the information that you provided here, and reply directly via the Community…

Hi @"mobin68", if you try to quit the app, and then follow the same process of opening some of your folders in Dropbox, do you notice the same slow behavior? 

Hi @"konnektor", welcome to our Community! Where are you trying to paste the link to? If you simply paste the link into your browser, do you notice this behavior, or does the name of it displays without an issue? Let me know more! 

Hi @"Michael C.15", that is correct. 

Hey @"resoliwan", happy Monday! I just sent you an email, I'll see you there. Cheers!

Hi @"BTCA " , I just sent you an email, to your Community-linked email address. Unfortunately, this is the only email I can contact you on, since I can't use a different one for security purposes. Thanks! 

Hi @"1502646" & @"Massimotx", I just sent you an email. Reply back to me, and we'll take it from there! 

Hi @"someone3", I just sent you an email, I'll see you there!

Hi @"sstructural1", I just sent you an email, I'll see you there! 

Hi @"Lboegen", thanks for posting here! Does this happen only when you attach PDFs to your Paper document? Also, do you notice this behavior on a specific document, or all of them? Let me know more, and we'll take it from there! 

Hi @"jawadali", I hope you're doing well! Do you notice this behavior on multiple browsers, or a specific one? If I were you, I'd also try to download the file using an incognito tab on your browser. Keep me posted!

Hi @"emma2000", let's jump right into this! Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. What about your Backups page online? Does it show that your backup…

Hey @"skisnkeys", sorry to hear you're having issues with this. May I ask if you have any antivirus or firewalls running on your computer? Also, when you access the app's preferences, under the General tab, do you see the Start Dropbox on system startup as enabled? Also, what's the version of the desktop app on your…

Hey @"JackGee", if you managed to submit a ticket, let us know the number, so that we can locate it on our system. Thanks! 

Hi @"debbru", can you clarify based on Hannah's response, which route you're choosing? If you have two individual accounts, you should be able to share content with your boyfriend. Do you have any issues when trying to follow the steps Hannah provided? 

Hi @"rajma420", does this happen with all of your Word & Excel files? Could you send us a couple of screenshots, in order for us to have a visual too? 

Hi @"oneofthethree", are we talking about one device? I'm simply asking because your initial screenshot, isn't the same as your latest one. It seems you had the option to "Show more options" on the first one. Was that screenshot how things looked before the change? 

Hi @"Здравко", happy Monday! Can you clarify if you tried clearing your browser's cache, and restarting the device? While we're at it, can you also let us know which browser you're using, and if you've updated to its latest version? Keep me posted! 

Hi @"rcyoung3", & @"Dmille", can I send you an email, in order for us to have a closer look into this?

Hi @"Judy12159", yes, that shouldn't be a problem. 

Hi @"User 1556073", I'm glad everything is back on track! Have a lovely weekend ahead,enjoy! 

Hi @"Beckaluna44", yes, unlinking the app shouldn't remove any of the content there. 

Hi @"ejayamey", welcome to our Community! The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email, things might be a little tough. Do you have any old, connected devices that would help you see the files in the account? If I were…

Hi @"Judy12159", let's jump right into this! Can you clarify more, as to where you read that? As for damage, you could try previewing your content in order to check, but overall I don't think it would cause irrevocable damage to your files. We generally advice people not to have too many third-party apps syncing content…

Hi @"User 1556073", you mentioned your Dropbox folder, therefore it seems like you're using the app. Just make sure you don't delete your folder, cause that would result in your content being removed from the account as well. The best thing you can do for now is sign out of the app, and then back in. Let us know if this…

Hey @"T Blumer", sorry to jump in here! You’ll no longer be able to open Microsoft Office files in Google Drive. To continue editing, an additional Microsoft Office license may be needed. You can also manually convert these files to Google Drive formats. Let me know if you need more info. Thanks!

Hey all! Thanks for letting us know. Our team is currently looking into this, and we'll update you once we have further info.

Ciao @"Massimotx", puoi anche provare a eseguire una reinstallazione avanzata seguendo questi passaggi? --- Hi @"Massimotx", can you also try to perform an advanced re-install using these steps? 

Hi @"Tassia", welcome to our Community! If you try to log out of the current, newly-created Dropbox account, do you see the option to log-in a different way, or does it just give you the option to sign-in with Google? Let me know more, and we'll take it from there!