Megan Dropbox Community Moderator

Hi @Hpslider25 , welcome to our Community! Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider. If you have any other questions, let me know! 

Hi @"Rahulashez", welcome to our Community! The content in your account, the files you upload and general behavior of your actions should be compliant to our Terms of Service. As long as you follow the stuff mentioned there, you should be safe when uploading your content. I hope this clarifies! 

I just sent you an email @"Elaine" C.4, see you there!

Hi @"K M" , I hope you're doing well and thanks for the error log! As a test, can you try to temporarily disable any antivirus/firewall you may have on your computer and then, reinstall the desktop app on your device? Do you still see the same error upon the Dropbox app startup? Keep me posted!

Hey there, @"Sally 1", I hope you're doing well! Let's see what we can find together and how you can disable your Backup option. Can you check your Backup page online, and let me know what it reports there? You should be able to see your USB as an external backup there, correct? Let me know of any updates! 

Hey @CoreyK95, sorry to see you're having trouble with this as well. Just to make sure, have you tried to upgrade using a different card or PayPal, if that's a possibility? Can you maybe send us a full-page screenshot of the error message you get so that we can have a visual too? Keep me posted!

Hi @"DebraV", it's indeed a shared folder that they invited you to join. In addition, it sounds like they use an individual account, not a Business one. Keep in mind, that when sharing a folder, both the recipient and the sender need enough space on their account, in order to add the folder there. If you just wish to…

Hi @"BIGNATE196", you can quit the app following these steps. Do you come across any issues when trying to do so?

Hi there, @"smaruzzi", welcome to our Community! Since it works in FireFox, it looks like this is browser related. Have you made sure Safari is using its latest version, and it's up-to-date? You can see more about this here. If I were you, I'd also restore the browser to its default settings and disable any browser…

Hi @"DebraV", let's jump right into this! Is it possible that you were invited to the shared folder, instead of a Business team? Are you certain they have a Dropbox Business plan, and not an individual one? When invited to a Dropbox Business Team, you should be asked if you want to join the team with your existing account…

Hi @"liviuteod", how are you today? Have you tried the steps that @"maxymouse" mentioned above? You should be able to open Finder, click Finder in the top-left of your screen, then please access Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later). Click the Sidebar tab. Under Locations, check Cloud Storage.…

No worries, this is why I am here @"anwar79"! You should be able to open your Backup page by accessing the home page, clicking on the burger icon on the top left, and then Backup. Let me know if you need anything else!

Hi @"JY1234", I just sent you an email, I'll see you there!

Hi @"Elaine" C.4, interesting. Can I send you an email, in order for us to have a closer look into this? 

Hi @"anwar79", welcome to our Community! Let's see what we can find together. Can you check your Backup page online, and let me know what it reports there? Keep me posted, and we'll take it from there! 

Hi @"Neil1234", I just sent you an email, I'll see you there! 

Hi @nv89, sorry to jump in here! Is the Apple charge linked to the same account, as the one you're using on your end online? Is it possible that you have two separate Dropbox accounts? 

Hi @"Mizael Cantu", I just sent you an email, I'll see you there!

Hi @"BIGNATE196", if you quit the app, and then try to right click on a file/folder within your Dropbox folder, do you notice the same behavior? Also, does this happen with all the files/folders or some of them?

Hi guys, I hope you're doing well! We have a fix on the way in our upcoming mobile versions, so hold tight! In the meantime, and as a workaround, to show the side menu you can try rotating the screen by using the auto rotation on your tablet. Can you give it a go? Thanks a bunch!

Hi @JY1234 , let's jump right into this! I'd be happy to send you an email, in order for us to have a closer look into this. Should I go ahead? Keep me posted! 

Hey there, @"chinmei_1", welcome to our Community! If you've unlinked, and uninstalled our app from your device, then you're safe to delete any Dropbox-related content off of your device. You can double check through your programs to see that Dropbox isn't installed there, and then delete the files. I hope this helps!

Hi @"IDontAppreciatedbx", let's jump right into this! When you say you logged in with a new Dropbox account, on the same email you have previously registered with, can you let me know more? Did you use a new account for a specific reason? Can you try to open the link, while you're already logged in your browser to the…

Hi @"jacollin", I just sent you an email, I'll see you there!

You are correct @"RobALX"! 😎

Hi @"gahae_han", let's jump right into this! When you say you deactivated the account, do you mean the email linked to the Dropbox account, or the account itself? If you're talking about the Dropbox account, then you shouldn't be able to access a deleted account. All that you can do is create a new account, using the email…

Hi @Rejane Cantoni , welcome to our Community! Could you clarify the OS you're using on your end? Are you also on Ventura 13.0 as the OP mentioned? Also, have you tried the steps my colleague Jay mentioned here? What other steps have you followed on your end? Keep me posted!

Hi @"rigas", is Firefox updated to its latest version too? 

Hi @"vivavie", let's jump right into this! As a first step, can you let me know the steps you're following on your end? Do you get any errors? Do you use our Dropbox for Gmail add-on? In the meantime, can you download the files you'd like to attach in your email from our website locally to the device, and attach them from…

Ciao @Mowgli98, benvenuto nella nostra community! In base all'errore che hai menzionato durante il tentativo di accedere al tuo account Dropbox e all'inattività menzionata lì; sembra che sia passato molto tempo dall'ultima volta che hai effettuato l'accesso al tuo account. Se l'account è già stato chiuso per inattività,…