Megan Dropbox Community Moderator

Hi @"Tutaalin", let's jump right into this! Since the files aren't in the deleted files page, can you check your events page? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. You should…

Hi @"HaniN", welcome to our Community! Let's jump right into this! As a first thing, can you clarify if you're using one Dropbox account, that you're sharing between devices, or if you have two separate ones, and you share content between them? Based on the screenshots it seems you're using the same account, I just want to…

Just sent you an email @"rcyoung3"! I'll see you there! 

Just to confirm, did you try it on a different browser, and got the same results there @"Lboegen"?

Hi @"Lboegen", it might sound trivial, but can you try switching to a different browser, or using an incognito mode on your current one, to see if the results there are the same? 

Hi @"Saga66", sorry to jump in here! Keep in mind that due to security reasons, we can't view the link you shared with us. Can you share some screenshots instead, please? While we're at it, can you send us some visuals of the error message you're seeing on your end, along with the properties of the file when it's synced…

Hi @"Boy-t", welcome to our Community! You mentioned your device was re-directed in that URL, however can you clarify how that happen? Did you simply open your browser, and were redirected there? If you close the tab, does it happen again? Let me know more, and we'll take it from there! 

Hi @"Lindapeace", welcome to our Community! Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device? Do you happen to have another Dropbox account, associated with another email address of yours perhaps? Can you try our self served look up tool…

Amazing news @"Massimotx"! Glad to know everything is okay for now! If you need anything else, give us a shout. 😎

Hi @"TitoritoTito", thanks for the added info! Can you try to perform an advanced re-install following these steps? 

I just sent you an email, I'll see you there @"swag"! 

Hi @"konnektor", if you don't see the same message when pasting the link itself on your browser, then it's most likely what Rich mentioned above. 

Hi @"winifax", let's jump right into this! Could you kindly attach your screenshot here, because due to security reasons we can't click on your link? Also, do you get this error message when trying to sign into the web, desktop or mobile app? Keep me posted! 

Hi @"NWKent", can I send you an email in order for us to have a closer look into this? 

Hi @"Ratlaw", can I send you an email, in order for us to have a closer look into this? 

Hey Tim, you might be onto something! In any case, take your time, and update us when you can. Thanks!

It sounds like everything is back on track now @"dixiegirl", right? If you need anything else, we'll be one post away! 

Hi @"swag", first of all thanks for all the patience you've shown, and keep in mind that what we want to do on our end, is help you get to the bottom of this. Therefore, I think it's a good idea that we switch to email in order for us to gather some additional info, and have some more visibility to this, in order to…

It seems everything is back and running for you @"NEWBIEONE", right? 

Hey @"Massimotx", I just sent you an email, I'll see you there! 

Awesome news @"Mikhail Gusev"! 😎 If you need anything else, let us know!

Hi @"sbacuemo", could you share with me the version of your Capture app, and ensure that your Chrome browser is up to date too? 

Hi @"tedi", it sounds like you might have tried to respond back to us via email. Keep in mind that it seems like you linked a local file path. Furthermore, we can't see the content of the email reply you might have sent. If you could copy the information that you provided here, and reply directly via the Community…

Hi @"mobin68", if you try to quit the app, and then follow the same process of opening some of your folders in Dropbox, do you notice the same slow behavior? 

Hi @"konnektor", welcome to our Community! Where are you trying to paste the link to? If you simply paste the link into your browser, do you notice this behavior, or does the name of it displays without an issue? Let me know more! 

Hi @"Michael C.15", that is correct. 

Hey @"resoliwan", happy Monday! I just sent you an email, I'll see you there. Cheers!

Hi @"BTCA " , I just sent you an email, to your Community-linked email address. Unfortunately, this is the only email I can contact you on, since I can't use a different one for security purposes. Thanks! 

Hi @"1502646" & @"Massimotx", I just sent you an email. Reply back to me, and we'll take it from there! 

Hi @"someone3", I just sent you an email, I'll see you there!