Megan Dropbox Community Moderator

Hi @"rhstowe", let's jump right into this! There is indeed a similar setting that you can utilize. If you access your Admin Console, then settings, you should be able to locate it under Top-level content management. You can see it right here, so that only admins can create top-level folders. I hope this helps!

Hi @"Crazy-TheRealOne", let's jump right into this! Keep in mind that the error message you mentioned, sounds like a Microsoft related one, and not directly linked to Dropbox. With that being said, have you tried to install our app, using our offline installer? If not, feel free to give it a go, and let me know of any…

Hi @"JayC1", let's jump right into this please! As a first step, can you let me know if you're possibly referring to a shared link? Is this where you downloaded files from? Also, where do you see this specific message? Is it online, when you try to locate the content? Let me know more, and we'll take it from there. Thanks!

Hi all, thanks for bringing this to our attention! We're aware of an issue with the sign in flow for certain devices - and our team is in the process of implementing a fix. Hang tight, and we'll definitely update you once we have any more updates. Thanks!

Hi @"dustinrwh", welcome to our Community! How exactly did you share the document with the company? Let me know more, and I'll be more than happy to guide you and let you know more. Thanks a bunch!

Hi @"Holinjer", how are you today? Quick answer coming your way: essentially this is exactly how it works. 😎 You can have different online-only/available offline settings for your files and folders on each device. As you said different storage, different needs. I'm glad I could help!

Hi @"yl4882", let's jump right into this! Do you get any specific errors on your end when this happens? What about other browsers, other than Safari? Do you notice the same thing there? Keep me posted! 

Hi @"tiffanyk208", let's jump right into this! Can I open a ticket on my end for you, in order for you to have a closer look into this with our Team? Let me know! 

Hi @"wpals03296", let's jump right into this! Can you clarify the version of the Dropbox app you're using on your Mac? Do you have enough hard drive space to backup the content locally? If you also happen to have a screenshot of the pop-up itself, that'd be amazing. Thanks a bunch! 

Hi @"CarlyKelley", I hope you're doing well! When you're working with files of that size, and any other bigger type of files, the best thing you can do is use our desktop app. The app handles bigger files better than our website does, so I'd suggest you try this. If you have any questions, let me know! 

Hi @"terri232", welcome to our Community! Just to make sure we're on the same page here: it sounds like you're talking about our Camera uploads, right? Did that happen after an OS update, or Dropbox update? Also, do you check the content locally in your camera roll, or inside the Dropbox app? If you have any screenshots,…

Hi @"moksahero", can I send you an email, in order for us to have a closer look into it? 

Hi @"DukeOfURL", let's jump right into this! When you say that Dropbox backs up most of these files, do you mean that you see them under your camera uploads, or have you created the necessary folders in your account? Have you tried manually uploading the content? Keep in mind that you might need to do this outside of your…

Hi @"FredNAnn", if you're the admin of the Team, you can see more as to how you can downgrade your plan here. All your files should be safe in this process. Now, if you're a member of someone else's team, you'd need to ask the team admin to remove you, and convert you back to an individual account using these steps. I hope…

Hi @"FredNAnn", let's jump right into this! Did you upgrade your account from personal to Business, or did someone else invited you to join their Business team? Let me know more, and I'll be more than happy to respond, and guide you through the next steps! 

My pleasure @"Julien38280"! If you need anything else, let us know! 

Hi @"jcicora", if you need anything else, let us know! 

No worries, @"fendercodes" I just re-sent you a new email. Can you confirm you got it on your end? Thanks! 

Hi @"Julien38280", welcome to our Community! If I understand the situation correctly, it seems your photographer sent you a link in order for you to access some pictures. You didn't download the content from said link, and now they are deleted, and you wish to restore them, right? The only person that could potentially…

Hi @"taylorb", all of our Business plans allow that. You can see more here. As for merging: one account would need to upgrade to the Business plan, and create the team. That would be the Team admin. Once the admin and the Team are created, they can invite the rest to join as members. 

Hi @"taylorb", you would have different credentials, but work on similar content. You'd have your personal space, with personal content there, and team content that you could access widely.

Hi @"jcicora", do you happen to be using a 3rd party app/software to create or move those files in Dropbox? Could you try copying or moving them to another location and let me know if they give the same error? 

Hi @"Carola3", I can see that our previous ticket was closed due to inactivity. Could you try to respond back, in order for a new ticket to be created, please? 

Hi @"PieroP1", welcome to our Community! I've merged your post under the similar, initial thread regarding this issue, just to keep everything under the same place. Feel free to have a look around, and let me know if you have any questions. Thanks! 

Hi @"g v.", sorry to jump in here! If you're using an OS that's higher than 12.5, you will be asked to update your app eventually, since this is a requirement by Apple. What is your OS at the moment? 

Hey guys, thanks for your patience! We checked with our Engineers internally, and they have confirmed that this is an issue on Microsoft's end. On our end, we have informed Microsoft, as this needs to be addressed by them. Thanks a bunch! 

Hi @"adamny", I just sent you an email, I'll see you there! 

Hi @"julesrai", welcome to our Community, and sorry to hear about that! Do you maybe have an idea, as to how many files/folders you're trying to download from the web at once? Does this happen when you try to download your entire content, or even with smaller folders? You can see more in regards to the size, and how to…

Hi @"Champeen Reet", thanks for clarifying! All you'd have to do would be to sign out of the app from the old account, and then sign in with your personal one. Want to give it a go, and let me know how it goes? 

Hi @"kristiwatson", if he transferred the content to a different account, he wouldn't be able to recover you back into the team. You mentioned that this might be the case, and that he might have tried transferring to your second account, that was part of the Business team, right? Can you ask him to check this Help Center…