Megan Dropbox Community Moderator

Hi @"sstructural1", I just sent you an email, I'll see you there! 

Hi @"Lboegen", thanks for posting here! Does this happen only when you attach PDFs to your Paper document? Also, do you notice this behavior on a specific document, or all of them? Let me know more, and we'll take it from there! 

Hi @"jawadali", I hope you're doing well! Do you notice this behavior on multiple browsers, or a specific one? If I were you, I'd also try to download the file using an incognito tab on your browser. Keep me posted!

Hi @"emma2000", let's jump right into this! Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. What about your Backups page online? Does it show that your backup…

Hey @"skisnkeys", sorry to hear you're having issues with this. May I ask if you have any antivirus or firewalls running on your computer? Also, when you access the app's preferences, under the General tab, do you see the Start Dropbox on system startup as enabled? Also, what's the version of the desktop app on your…

Hey @"JackGee", if you managed to submit a ticket, let us know the number, so that we can locate it on our system. Thanks! 

Hi @"debbru", can you clarify based on Hannah's response, which route you're choosing? If you have two individual accounts, you should be able to share content with your boyfriend. Do you have any issues when trying to follow the steps Hannah provided? 

Hi @"rajma420", does this happen with all of your Word & Excel files? Could you send us a couple of screenshots, in order for us to have a visual too? 

Hi @"oneofthethree", are we talking about one device? I'm simply asking because your initial screenshot, isn't the same as your latest one. It seems you had the option to "Show more options" on the first one. Was that screenshot how things looked before the change? 

Hi @"Здравко", happy Monday! Can you clarify if you tried clearing your browser's cache, and restarting the device? While we're at it, can you also let us know which browser you're using, and if you've updated to its latest version? Keep me posted! 

Hi @"rcyoung3", & @"Dmille", can I send you an email, in order for us to have a closer look into this?

Hi @"Judy12159", yes, that shouldn't be a problem. 

Hi @"User 1556073", I'm glad everything is back on track! Have a lovely weekend ahead,enjoy! 

Hi @"Beckaluna44", yes, unlinking the app shouldn't remove any of the content there. 

Hi @"ejayamey", welcome to our Community! The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email, things might be a little tough. Do you have any old, connected devices that would help you see the files in the account? If I were…

Hi @"Judy12159", let's jump right into this! Can you clarify more, as to where you read that? As for damage, you could try previewing your content in order to check, but overall I don't think it would cause irrevocable damage to your files. We generally advice people not to have too many third-party apps syncing content…

Hi @"User 1556073", you mentioned your Dropbox folder, therefore it seems like you're using the app. Just make sure you don't delete your folder, cause that would result in your content being removed from the account as well. The best thing you can do for now is sign out of the app, and then back in. Let us know if this…

Hey @"T Blumer", sorry to jump in here! You’ll no longer be able to open Microsoft Office files in Google Drive. To continue editing, an additional Microsoft Office license may be needed. You can also manually convert these files to Google Drive formats. Let me know if you need more info. Thanks!

Hey all! Thanks for letting us know. Our team is currently looking into this, and we'll update you once we have further info.

Ciao @"Massimotx", puoi anche provare a eseguire una reinstallazione avanzata seguendo questi passaggi? --- Hi @"Massimotx", can you also try to perform an advanced re-install using these steps? 

Hi @"Tassia", welcome to our Community! If you try to log out of the current, newly-created Dropbox account, do you see the option to log-in a different way, or does it just give you the option to sign-in with Google? Let me know more, and we'll take it from there! 

Hey there, @"josealvaradol", welcome to our Community! Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, we're always here!

Hi @"Judy12159", let's address one thing at a time. Firstly, you shouldn't be having any issues with your Backups, but if you do we're always here. And yes, you should be able to see all of your Backups online here. When you say you copied your Documents folder using the blue icon, do you mean that you dragged and dropped…

Thanks for clarifying, James! In order to change your email address, you'd need to be using the website, not the app. Do you remember the password linked to this account? I'm asking, because if you can see the email linked to the account, in the mobile app and you recall the password, then you could try logging into it…

Hi @"Governance", thanks for posting here! I just sent you an email, in order for us to have a closer look into it. Keep me posted! 

Hi @"charrington1", I just sent you an email, I'll see you there! 

Hi @"1M_1D10T", welcome to our Community! I've merged your post under a similar thread, in order to keep everything under the same place. Feel free to have a look around the things and info that has been suggested, and let me know if you have any questions. Thanks a bunch! 

Hi @"James b124", do you use a browser on your end, when trying to change the email? Also, you should be able to attach your screenshot by clicking the camera-like icon, when trying to respond back to us. If you're using a mobile to do that, feel free to request the desktop version of our Community. 

Hi @"rjkg", sorry to jump in here! Can you let me know the file path of the SQLite file? 

Hi @"amarchi73", I hope you're doing well! Can you confirm how you're generating the link on your end? Also, does the shared link work without an issue, when you use an incognito window on your browser?