Megan Dropbox Community Moderator

Awesome news, and a step forward, Robert! Keep me posted of any updates! 

Hi @"Birgit Roedder", welcome to our Community! The first thing we need to identify is if you're using our desktop app, or website when uploading content, so feel free to let me know. Do you simply try to upload content to your Dropbox account, or do you use our File Transfer option? I'm asking, because you mentioned…

Hi @"Robert Paterson", thank you so much for the screenshots! Do you get this error when you're trying to move online-only files outside of your Dropbox folder, or files that are available offline? Can you also let me know the version of your Dropbox app, please? 

Hi @"giorgia brignone", if you try to search for the file name using the search-bar on top of your home page, are you able to locate the file, and preview it? Also when you say you created the file, do you mean that you uploaded it to your Dropbox account, or that someone sent it to you, and you added it there? 

Hi @"Isiah Villare", I just opened a ticket on my end for you. I'll see you there, thanks! 

Amazing news Tim! Thanks for letting us know, and don't forget to give us a shout if anything else comes up. Cheers! 😎

Hi @"Robert Paterson", I'm not sure if you tried to attached any screenshots, but it seems this didn't work out, since I can't see anything on my end. 

Hi @"giorgia brignone", just to clarify does this happen when you try to access your content through a shared link, or when previewing files in your account? If it's a shared link then is it one that you created or is it coming from someone else? 

Hi @"Robert Paterson", in that case have you tried what Rich suggested already about marking your files as available offline, and then moving or copying them to a different path? When you say it doesn't work, can you let me know if you notice any errors, or what are the exact steps you follow? 

Hi @"Morgsy111", I just sent you an email, I'll see you there! Cheers!

Hi @"rajma420", if you access Excel directly, and try to open your files from there are you able to do so? As for some screenshots, what happens after you see the message that @"ijmolder66" posted: "Microsoft Office integration would like access to files and folders in your Dropbox"? Is it stuck like that? 

Hey there, @"Bill S.", I hope you're doing well! If you have a look at our official Dropbox domains, you'll see this is indeed an email coming from us, informing you about how you can sync your files between devices. Let me know if you need anything else, thanks! 

Hi @"Morgsy111", let's jump right into this! I can help you with that! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Keep me posted! 

Hi @"Michael C.15", in regards to the app, would you mind sharing your ticket number reference please? Have you managed to access the desktop app, after the first error you mentioned above? What about accessing your account online, using a different browser? Are you able to do this, or do you still get the 2FA error? 

Hi @"COR-N", in this case can I send you an email, in order for us to have a closer look into this? 

Hi @"Carola3", I just sent you an email, I'll see you there! 

Thanks for the screenshot @"Carola3"! It sounds like your sharing ability has been suspended temporarily. Can I send you an email, in order for us to have a closer look into this? 

Hi @"Tim Seabrook", I just sent you an email. I'll see you there! 

Hi @"Andika Scofield", can you try to re-enable your Dropbox location, and then restart your device, just to check if the same behavior happens then?

Hi @"Carola3", let's jump right into this! When you say that Dropbox is blocked, can you let me know if you see any error messages when trying to access your account online? Is it possible that you're referring to your sharing ability and the links you created are temporarily disabled? If you check your Dropbox-linked…

Hi @"COR-N", welcome to our Community! Do you have the transaction ID of the charge? It would look something like that: Dropbox*123JK938SDJL and you can try using our self-serve look-up tool in order to locate it. Can you give it a go, and let me know how it goes? Keep me posted!

Hi @"Andika Scofield", thanks for the screenshots! Does this happen with a specific file type, or each and every file you choose to copy on your end? Have you tried accessing your Files app, and choosing to disable Dropbox as a Location there, and then re-enable it? Also, have you updated to the latest OS 16.6? 

Hi @"Redkraft", welcome to our Community! Based on what you described, it sounds like you wish to merge content from one account of yours, to the other, am I right? The first thing you need to do is identify the email address of the account, and plan. You can do this by visiting each account online, and checking your plan…

Hi @"MMS_Admin", happy Thursday! It could be a possibility that your plan wouldn't align, let's check! Can you visit your account's plan page, and let me know what it reports? Thanks a bunch! 

Hi @"ep8", let's jump right into this! Can you check the plan tab in your account settings, and let me know what it reports there? What about your Backups online or any shared content taking up space there? I'd personally also suggest that you follow the steps our Community Manager, Emmet posted here. Let me know if you…

Hi @"Jun-jun", let's jump right into this! When you say you saw a message stating you Backups will be deleted, can you let me know more about the exact message? Also, do you wish to delete the entire content of your Dropbox folder from your MacBook, or just your Backup? The steps you mentioned above are correct, in order…

Hi @"Nancy F.1", let's jump right into this! The limit for a Basic account is 3 devices, not 4. So, essentially you wouldn't be able to do what you mentioned, no. To add a new device, you'd need to unlink some of your current devices, not simply sign out of them. Unlinking a device from your Dropbox account means that…

Hi @"Tim Seabrook", thanks for posting here today! Would it be okay for me to reach out internally by sending you an email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there!

Awesome news @"chrisryanphotog"! If you need anything else, just give us a shout.

Feel free to do that @"BBats"! Let me know how that goes, and if you need anything else, we're here!