Megan Dropbox Community Moderator

Hey there, @"Michael C.15", let's jump right into this! Based on the number you mentioned, 179.4.4985, it seems you're using the stable version of our desktop app, after your upgrade to the new MacOS for File Provider. Could you send me a screenshot of the word "Beta", and where exactly do you locate it, in order for me to…

Hi @"Z1", welcome to our Community! Since you have access to your account online, can you try to change the email address? You can do this from your account's General tab, click on the verify email button and then choose the 'update email address' option from the prompt you get. Input your correct email address and…

Give it a go, and let me know if the restart changes things @"AkashJewels"! If not, we'll continue troubleshooting. 

Hi @"AkashJewels", is the external drive formatted in HFS+ or APFS, as you're connecting it to a Mac device? Next, we will need to try to enable the system warnings on your computer, in case these have been disabled. This could be the issue with the prompt that doesn't appear at all. So, I will need you to click on the…

Hi @"Kevjazz", welcome to our Community! Can you clarify if you were using the desktop app, or the website, when uploading content from Reaper folder to Dropbox? Feel free to also have a look at Rich's response here. Keep me posted! 

Hi @"DB_IG", I just sent you an email, I'll see you there! Cheers! 

Hi @"Andika Scofield", let's jump into this! How long has this been happening for? Can you also clarify the version of the Dropbox app that you're using on your end? Also, just to make sure I understood this correctly: are the files duplicated both in Dropbox and your Files app? Does this happen with all of your files? If…

Hi @"Akanichi", let's jump right into this! In regards to the syncing of the data on the app: is this a fresh, new installation or not? You mentioned that you disabled syncing, but this didn't work. How did you do this on your end? Have you tried these precise steps, in order to pause the app temporarily, until you can…

Hi @"darrylschick", I hope you're doing well! I was able to locate the ticket number reference I had opened on my end a month or so ago for you. It seems your desktop app was already working with more than 300K files, which isn't ideal; and furthermore the Specialized agent had already provided some steps that you…

Keep an eye on it @"NathanHi", and don't forget to keep us posted. Thank you! 

Hi @"Michel B.16", I just sent you an email, and we'll discuss about this there. See you! 

Hi @"DenverDTS", did you check Walter's latest reply about granting full disk access, and if so what are the results? What happens when you check online for the option? 

If you could clear your cache, and try again that'd be amazing @"JohnJohn78"! And if you could also send us a screenshot, I'd appreciate it in order for us to have a visual too. 

Hi @"salageanandrey", thanks for the speedy reply! Can you also check your plan page online, to see what it reports? As for the app, it should be syncing without any issues since you have enough available space, so can you clarify its syncing status at the moment? 

Hi @"DDunce", I just sent you an email, I'll see you there! 

Hi @"CARINE EL MASRI", sorry to jump in here! Could you also clarify the app's version that you're using? Also, how long is the app stuck syncing the same amount of files? 

Hi @"xjh", I hope you're doing well! I've removed all the shared links for security reasons. Could you specify the error message you get when trying to access the link? Have you tried accessing it, using a different browser by any chance? Also, is it safe to assume that the link was sent to you by someone else, and it's…

Amazing news @"ALynnM"! If you need anything else, you know where to find us! Also, have a great month ahead. 😎

Hi @"AhmadArif1994", as Jay mentioned, a refund can take up to 5 business days. When did you contact our Support, in order to get the refund, and do you have a ticket number reference to share with me? 

Hi @"SnowBlue", sorry to jump in here! I suggest that you contact Dropbox Support directly, in order to cancel your charge. Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session…

Hi @"nikhilkp", I just sent you an email! I'll see you there. Cheers!

Hi @"rproco", sorry to jump in here! Can you clarify the app's current syncing status, please? Is it up to date? As for the file size, if you change the file to online-only, then it would take up 0 ****** drive space, if you don't it would take up the actual file size space. 

Hi @"LR0108", if you click on the "Why Dropbox can't import" are you re-directed to the article I provided, or a different one? While we're trying to resolve this, keep in mind that you can use camera uploads on your mobile in order to upload the content there, and the uploads would then sync to the app on your Mac. Now,…

Hi @"lorenzodaponte", happy August 1st! I just sent you an email, in order for us to have a closer look into this. I'll see you there. Cheers!

Hi @"LK10", you mentioned that people could only access the files through the device locally, and not online. Was that because you didn't share the content with them or because the content hadn't been synced? I'm asking, because if the files were there locally, but you were not able to locate them online, or through the…

Hi @"sue1201", can you perform an advanced re-install, and let me know if this changes things at all? 

Hi @"salageanandrey", happy August 1st, let's jump right into this! It looks like your first screenshot is coming from your plan page online, right? Therefore this would be the available space you have in your Dropbox account at the moment. About the second screenshot, and notification: Is that a notification that you see…

Hi @"ALynnM", let's jump right into this! It sounds like you accidentally enabled our Backup feature, and now you need to delete it, in order to free up space in your Dropbox account. You mentioned that you were able to disable the feature, right? If you need to confirm, you can check more when visiting this page. Provided…

Hi @"AkashJewels", thanks for posting here today! Can I ask the capacity and the usage of your external disk, along with the format of it please? One more thing: can you clarify if the desktop app is running normally when you plug the external drive into the computer in question, and also let me know the version of the…

Hi @"DannyJPN", I'm afraid not. Only Business Customers would be able to use bank transfer in some cases, and if they used 100 licenses or more.