Megan Dropbox Community Moderator

Hi @"kimdaeri", welcome to our Community! This is a Windows icon and not a Dropbox icon. Keep in mind that while in File Explorer, a gray “X” icon can appear in a file or folder in your Dropbox folder sometimes. It indicates that your file or folder may not be syncing with Dropbox. To fix this, please try the steps in this…

Hi @"donwright", let's jump right into this! Could you clarify your device's OS, along with the Dropbox version that you have installed there? Also, you mentioned Christmas, is this when this behavior started happening? Keep me posted! 

Hi @"Gidgette", I just sent you an email, see you there. Cheers!

Hi @"adriangarcia", I just sent you an email, see you there. Cheers!

Hey all, thanks for bringing this to our attention! Out team keeps an eye on this, and we will let you know more about this, once we have further news. Thanks again!

It didn't give us a break for long, did it @"langshipley"? A basic sign out of the app, and clearing the cache through the app's settings would be fantastic. If this doesn't help, please send me a screenshot of the uploading process, in order for us to have visual too. Thanks!

Hi @"ClockRoy", welcome to our Community! As a first thing, you need to make sure you're checking your desktop app, and not accidentally looking at your account online for these tabs. Have you tried accessing your Sync tab, using the app's preferences? Can you also try to disable the feature online, using your Backup page?…

Hi @"gherbosa", let's jump right into this! To make sure I'm on the same page as you are, since the message contained a lot of info, and was quite lengthy: was the annual charge coming from Dropbox directly, or Apple? You can check your bank reference, to see what it says. It sounds like it's coming from Apple's end, since…

Hi @"Clarey5", thanks for the screenshots! Other than checking your Backups, as Mark pointed out, can I ask if you only see this message when you try to add the shared folder to your account? If for instance, you try uploading a single file in your account, does it allow you to do so? If yes, then are you certain the…

Hi @"Gidgette", can I send you an email, in order for us to have a closer look into this? 

Hi @"fielp", definitely see where you're coming from. Did you have any updates on this? If not, then I can reach out via email, in order for us to have a closer look into this. 

Hi @"AgentOrange", thanks for letting me know more! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. In the meantime, feel free to also have a look here. Thanks!

Hi @"FairyBlueBird", I just reached out via email. I'll see you there, cheers!

Hi @"mcjayjay", I hope you're doing well! Feel free to check this Dropbox platform and let me know if it answers your question. You should be able to find the relevant info there, including the type of access you need for your apps, what they can do and more. I hope this helps!

Can we send you an email, in order for us to have a closer look into this @"dianasimpson"? 

Awesome news @"devildog67"! If you need anything else, we'll be one post away!

Hi @"fielp", welcome to our Community! Sorry to hear about that. If you have a PayPal account, can you try using it in order to upgrade? Also, is the card authorized for online use too? I know it sounds trivial, but have you double-checked all the info that is correct, and up to date? Based on the error, it sounds like it…

Hi @"calvinbradshaw", amazing job on the screenshots there! Is there a chance that the .pdf is over 111 MB and or password protected? I doubt it, since it wouldn't open on a different device, but need to rule that one out too. 

Hey Gerry, I just reached out via email, in order for us to have a closer look into this! 

Hi @"brett t.", at least we got a win situation here, right? I'll be at your service, and one post away if you need anything else! 😎

I just sent you the email @"R3alKrafty ", I'll see you there!

Hi @"TMM88" & @"banko", let's jump right into this! It indeed sounds a bit odd. Let's check the subscription first. Where do you go to check your subscription? Is it to your account's plan page, and can you also send me a screenshot of what you see there? Also, just to make sure we're on the same page here, are these the…

Hi @R3alKrafty, do you happen to have any transactions or proof of the trial starting? I'm asking, because we can switch to email, so you can then provide me that, in order to possibly locate the account. 

Awesome, @"roshana"! If you need anything else, let us know. 

Hi @"Rodrigo Pereira", I just sent you an email, I'll see you there!

Hi @"dvanable", what about the Dropbox version that you have installed there? It would be on your task bar, next to your WiFi and you can find it by hovering your mouse over it. 

Hi @"andy210779", do you have any open, active ticket numbers from your communication with your support, so that I can locate them on my end? If not, then can I reach out to your Community-linked email address? 

Hi @"vcaston", let's try one more thing. Could you please try the following steps: -Click on the Dropbox icon from your Desktop and quit the application -Open your Activity Monitor from your Mac Utilities folder -Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the…

Hi @"gerryvdbyl", thanks for letting me know! If you right click on your Dropbox folder in your Finder, and check its Properties, can you let me know how many files you have there? Would it be more than the app's 300K soft limit?

Hi @"NEShipley", I hope you're doing well! If the device isn't in S mode, then you should be able to download our stable version using this link. Let me know if you face any issues, or have any questions!