Megan Dropbox Community Moderator

Hey there, @"Tage", let's jump right into this! First of all, I'm sorry to hear about that. From my side, since I understand where you're coming from, I would like to gather a few more pieces of info and get closer into what happened. With that in mind, can you let me when your plan was last renewed and when it got…

Hi there, @"kat83"! Happy to see that your issue is now resolved! If you need something else, please give us a shout and I will be more than happy to help every step of the way. 😇

Hey @"Ashley6210", I hope you're doing well! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi there, @"mikeriggs"! I hope you're doing well! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hey there, @"John91"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @"v3h"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey there, @"JERRYINUK"! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hey @"josephallen"! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hey @"maafatword"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi there, @"dpbrick"! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

Hey @"Henry B.10", happy Monday! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

Hi there, @"mducharme"! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it. 

Hey @"koekoe"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"emr1"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"AfrozaMoury"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hi @"jlawren"! It might sound trivial but have your clients checked their spam/junk to see if the invitation ended up there? One last thing if you could: can you send me a few step-by-step screenshots of the steps you follow in order to share the content? Make sure to omit any personal info such as email addresses, I'd…

Hey @"simontranspeed"! Happy to see that the initial issue is now resolved! As for the two Dropbox folders, could you send me a screenshot in order for me to have a visual of that? Also, keep in mind that you can see your Dropbox folder location by using the app's preferences, and specifically the Sync tab. 

Hi there, @"davidhoch", let's see what we can find about this together! The first thing I'd suggest is your events page which should give you an overview of all activities in your account. Keep in mind that adds, edits, and deletes that happened at roughly the same time are grouped together in Events. You can choose a…

Hey @"AfrozaMoury", welcome to our Community! The first thing I'd like to ask is the exact OS on the devices you're using, along with the Dropbox version you use there. You can find the version by hovering your mouse over the little Dropbox icon, next to your WiFi in your taskbar. In addition to that, could you check the…

Hey @"DavidLNeel", let's jump right into this! I apologize for my lengthy reply, I just want to make sure that I cover everything. When you download and install the Dropbox desktop app, a relevant Dropbox folder with all of your content is created in your Finder. That folder acts like a mirror between your account online,…

Hey @"Jaffboy1773", welcome to our Community! Based on the info you provided it sounds like you have two Dropbox accounts, but let's see what we can find about this. The first thing you want to do is access your Dropbox account and check this page to see what it states. If you see no relevant charges, and you're also on a…

Hey @"Ananda13", let me jump in here! To make sure we're on the same page here let me recap. You can't see the folder's size both when you click the "Size" option on the existing column titles (first screenshot), and when you hover over the name of the folder and click the check box that appears on the left then "..."…

Hi there, @"sc123456", thanks for reaching out to us. I'd suggest contacting our support team directly about your FormSwift refund request. You can do this using this email address. They should be able to investigate and assist you further. If you need something else, please let me know and I will be more than happy to…

Hey @"samuelc", let me also jump in here! Based on the screenshots that you sent me, and specifically the first one it looks like we're talking about an empty file. Can you please check the file version history of a file that was deleted, and then restored? I'd like to see how this looks like on your end. In addition to…

Hi there, @"tminnx", welcome to our Community! We're going to have to look into account-specific info here. For that, I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @"gdwright", lets jump right into this! Just to clarify: do you wish to sync your content from your mobile to your laptop, or the other way around? What steps do you follow in order to backup your camera roll to your mobile Dropbox app? Have you tried using the camera uploads feature? One more thing I'd like you to…

Awesome news @"AnnicaP"! 😉 Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 

Hey @"S. Asami"! Happy to see that everything is back on track. Give us a shout if you need anything else! 

Hey @"Summit Geomatic"! Based on the app version that you're using (238.3.6038) it sounds like you have the beta version installed instead of the stable one. That could be the culprit there. Can you try to uninstall Dropbox from your computer using these steps? Once you do this, please access your account settings online…

Hey @"eddyann", let me jump in here! Dropbox Simple currently wouldn't be available in your country. However, Dropbox Extra should be. Is it possible that you're getting an eligibility error because you're using your already upgraded account to see the offer? Has your partner tried it with their own Dropbox account, and if…