Megan Dropbox Community Moderator

Hey @"Calle3400", let me explain more! Could you please let us know what exactly is reported in your account's plan tab? Do you have any shared folders in your account perhaps? Can you check your Backup page, and let me know what you'll find there? Check the pages I hyperlinked and let me know what you find. Thanks!

Hey @"xMPWx", sorry to hear about that! Have you successfully deleted your Dropbox folder too? Do you specifically see that your old Dropbox files take up space on the device? Also, do you think it's possible to check your PC's settings > System > Storage and send me a couple of screenshots, please? Keep me posted, and…

Hey @"pearlphoto", welcome to our Community! As a first step please take into account what @"Mark" mentioned if your Basic account is over quota. With that being said the best way to go about moving a large folder from your Dropbox Basic account to your Plus account is to use a shared folder. You can log in to your Basic…

Hey @"AnnieJ"! If you haven’t tried this already, can you relaunch your Finder with these steps and let me know if the behavior remains the same? If this doesn't work, please try to quit and relaunch the Dropbox app as the next step. Have you also restarted your device since the issue started?

Hey @"Assent"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi @"mikedar"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi @"dimitaritskov"! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist.

Hey @"KitsuneHeart"! We're going to need to investigate this further. I just sent you an email, please reply back to me and we'll take it from there. Thanks! 

Hey @"JamesCyon"! Take your time, and we'll be here for any updates! ☺️

Hey @"scarbosheep"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi there​ @"Rattler", let's jump right into this! Keep in mind that we had a small hiccup with our payment page earlier today. However it has since been resolved. Would you be able to try again now and then share a few more details with me? Do you get any specific errors? If so feel free to share some screenshots with me…

Hey @"Lisa K.11"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey all! Unfortunately this idea has been closed due to inactivity. We want to thank you for your suggestion, and if you have another idea to share, please do!

Hey @"KellyBBQ", thanks for posting here! Based on everything that you described it sounds possible that your employer had "can edit" permissions on the old shared folder hence he could move its content to a new one. However, in order to make sure everything worked like it should, we need to identify more about the owner…

Hi @"DJ_Vicknick254"​​, thanks for bringing this to our attention. It sounds like sharing was paused on your account, but let's see what we can find about this together. Since you've already checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service, please…

Hi @"Smurfone", I'll be more than happy to help! I just reached out to your Community-linked email address. Reply back to me, and we'll take it from there. Thanks! 

Hey @"waldalla", thanks for posting here! There's no direct way to create a list or PDF of all your files, and folders that you're syncing with us whether you see them locally on the device, or not. The one alternative that you can use is what you already mentioned by using the selective sync panel to click through all the…

Hey @"waldalla", I hope you're doing well! You can find the latest info about this here. Can you take a look into this, and let me know if you have any questions? Thanks a bunch! 

Hi there​ @"KJ1993", let's jump right into this! Would you be able to share a few more details with me? Do you get any specific errors? If so feel free to share some screenshots with me please. Also, what do you see when visiting your account's plan page? Let me know more, and we'll take it from there! 

Hey there, @"anotherprofile", let's jump right into this! Do you have any security apps, like a VPN, antivirus, proxy or firewall that could be affecting the Dropbox app? One more thing to keep in mind is that if you're using a Dropbox Basic plan, there is a limit of 3 devices that you can log into. Could this be the case…

Hey @"logierachel"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"Wenn"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"jm311". I just replied back to your email. Kindly keep in mind that support has approximately a 24-hour window to handle your request depending on the case. I'm mentioning this for future reference. Thanks a bunch, I appreciate your patience while we work on your request.

Hey @"saaad3ali"! I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there. Cheers! 

Hi there, @"saaad3ali", welcome to our Community! One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. Could this be the case? You can also check this section of Help Center for more info and this FAQ right here.…

Hi there, @"madmick"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Awesome news @"archcount"! Keep an eye on this, and don't hesitate to give us a shout if you need anything else. Thanks a bunch! 

Hi there, @"Marcelopuravidamedia", let's jump right into this! I'd like for us to test a couple of things, and examine if the freezing part is coming from your video player, or if the file hasn't been downloaded correctly. As a first step, can you check the file's size online, and then compare it to the one downloaded to…

Hey @"dhershdb"! I went ahead and opened a ticket on my end for you. Please reply back to me, and we'll take it from there. Thanks! 

Hey @"shawnedrei", I just saw your email, and I'll reply to you as soon as possible. Thanks for your patience!