Megan Dropbox Community Moderator

Hey @"chris9elliott", let's jump right into this! In order to uninstall the Dropbox desktop app from your Mac you can follow these steps. That should remove the app from your device. Once this happens you're free to delete your local Dropbox folder, and any content you no longer need. If you need something else, please let…

Hey there, @"jlawren" let's jump right into this! Just to make sure we're aligned, can you let me know the exact steps you use when sharing your files? Do you share the file directly with your clients, share a link or maybe a Dropbox file transfer? In addition to this, do you notice that this behavior happens with all of…

Hey @"AnnicaP"! Do you have any Dropbox-related emails informing you about your account being deleted, or anything relevant? Also, do you have any other older connected devices that you can use to check if the email address is the same as the account you're currently accessing? What does your events page show? This page…

Hey @"paleshadow691"! I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks!

Hey there, @"interstahler", welcome to our Community! I just checked on our system, and I was able to locate your active ticket. Your case has been successfully escalated to our specialized team in order for them to investigate further. Hang tight, I understand how important this is for you. In the meantime, I'd suggest…

Hey @"camiilaah"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"Summit Geomatic"​, let's jump right into this! Would you mind clarifying the app's current syncing status and version that you're using? You can find it by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi. While you're at it, could you also confirm the update you mention at the…

Hey all. At this moment, this idea has been closed due to inactivity. We appreciate your suggestion, and if you have another idea to share, please do! 

Hey @"Shawn07", let me help here! You can read more about how you got to this state, and what you can do to remedy it here. If you have any more questions, I'll be one post away! 

Hey @"AnnicaP", welcome to our Community! When were you last charged for the Dropbox Plus plan, and also when was the last time that you accessed the account? I'm asking because if the account was downgraded to Basic, and inactive for some time then it might have been deleted. In that case you wouldn't be able to recover…

Hi @"Henry B.10", let's jump right into this! Are you referring to our computer backup feature, or something else? Here is how you can access your Backup whether you're using the Dropbox desktop app, or our website. If you have any trouble locating it, or if you're talking about something different then let me know and…

Hey @"paleshadow691", sorry to hear you're having issues with that! Did you also try what @"cassaperk" suggested? If this doesn't work either let me know and I'll send you an email in order for us to investigate further. Thanks! 

Hey @"koekoe", let's jump right into this! Just to make sure I'm aligned with you, when you say that the app doesn't start do you mean that it remains unresponsive when you click the little Dropbox icon on your menu bar? If you get any errors feel free to let me know. Can you also hover your mouse over the icon, and let me…

Hey @"sigveror"! Happy to see that your issue is now resolved! Wishing you a great weekend ahead, if you need anything else give us a shout! 😇

Hey there, @"sigveror", welcome to our Community! Let's jump right into this. Are the files that give you errors available offline on your computer or online only? If this happens with online only files, have you tried making them available offline using these steps before opening them locally on your computer? One more…

Hi @"skz", I just sent you an email, in order for us to investigate further. Please reply back to me, and we'll take it from there. Thanks! 

Hey @"freddygalloway911", let's jump right into this! Please keep in mind that this is a public forum. It'd be wiser to refrain from sharing personal information such as your phone number, and email address. Now onto the actual issue about the security code. I’d recommend getting in contact with our support team directly…

Hi there, @"GLITZ", let's jump right into this! You'd have to manually check your account online in order to see if the content was uploaded successfully or not. Based on the info that you shared, and the fact that you saw no errors I'd have to guess the process was correct and the files and folders were uploaded. However,…

Hey @"Ashley6210", thanks for using Dropbox and welcome to our Community! Could you send us a couple of screenshots of what you described so that we can have a visual too? Do these pop-up ads refer to not having enough Dropbox space or simply asking you to upgrade? Would you mind checking your plan page online, and let me…

Hi @"skz", welcome to our Community! To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your device? Have you checked that your account meets the terms for the promotion? You can scroll to the bottom of the Help Center…

Hey @"talexb", let's see what we can find together about this! The first thing I'd like for us to check is the app's current syncing status. You can find this by hovering your mouse over the little Dropbox icon in your taskbar. Keep in mind that the file upload limit for the Dropbox desktop app is 2 TB. What was the size…

Hey there, @"grovberg"! I just sent you an email in order for us to investigate further. Please reply back to me, and we'll take it from there. Thanks!

希望一切顺利！只是想问问你是否还需要帮忙。如果一切都好，欢迎分享一下你的成功秘诀。 ----- Hey @"linxin"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @"emsreviewsbooks", let's see what we can find about this! Could you visit your plan page, and let me know what it reports there? Also, if you check with your payment vendor/bank about this do you have any Dropbox-related charges? Let me know more, and we'll take it from there!

Hey @"camiilaah", thanks for being so speedy here. I'd also suggest that we wait for your photographer's feedback on this. If things look okay on her end, we'll definitely troubleshoot further. Keep me posted!

Amazing news there @"NLC99"! Happy to see that your issue is now resolved! if you need anything else, give us a shout. ☺️

Hey @"camiilaah", welcome to our Community. Let's see what we can find about this. The first thing that came to mind was to double check with your photographer, and make sure that the files have been uploaded correctly on their end. The 0 bytes shown as the content's size looks a bit suspicious. If they're using their…

Hey, @"BrainVision", let's jump right into this! Based on your description, I am not sure I've encountered this before. However, if this isn't the case, feel free to link the thread you came across that describes an issue exactly as yours. In order to be able to pinpoint the root cause of what you've tried, and see what…

Hey @"steveohm33", sorry to hear about that! Would you mind clarifying the app's current syncing status? You can find it by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi. While you're at it, could you also confirm the location of the Dropbox folder on your machine? Are you running the…

Hey @"JacquiJR" , sorry to hear about that! I just sent you an email, and we'll take it from there. Thanks a bunch!