Megan Dropbox Community Moderator

Hi @"nv89", sorry to jump in here! Is the Apple charge linked to the same account, as the one you're using on your end online? Is it possible that you have two separate Dropbox accounts? 

Hi @"Mizael Cantu", I just sent you an email, I'll see you there!

Hi @"BIGNATE196", if you quit the app, and then try to right click on a file/folder within your Dropbox folder, do you notice the same behavior? Also, does this happen with all the files/folders or some of them?

Hi guys, I hope you're doing well! We have a fix on the way in our upcoming mobile versions, so hold tight! In the meantime, and as a workaround, to show the side menu you can try rotating the screen by using the auto rotation on your tablet. Can you give it a go? Thanks a bunch!

Hi @"JY1234" , let's jump right into this! I'd be happy to send you an email, in order for us to have a closer look into this. Should I go ahead? Keep me posted! 

Hey there, @"chinmei_1", welcome to our Community! If you've unlinked, and uninstalled our app from your device, then you're safe to delete any Dropbox-related content off of your device. You can double check through your programs to see that Dropbox isn't installed there, and then delete the files. I hope this helps!

Hi @"IDontAppreciatedbx", let's jump right into this! When you say you logged in with a new Dropbox account, on the same email you have previously registered with, can you let me know more? Did you use a new account for a specific reason? Can you try to open the link, while you're already logged in your browser to the…

Hi @"jacollin", I just sent you an email, I'll see you there!

You are correct @"RobALX"! 😎

Hi @"gahae_han", let's jump right into this! When you say you deactivated the account, do you mean the email linked to the Dropbox account, or the account itself? If you're talking about the Dropbox account, then you shouldn't be able to access a deleted account. All that you can do is create a new account, using the email…

Hi @Rejane Cantoni , welcome to our Community! Could you clarify the OS you're using on your end? Are you also on Ventura 13.0 as the OP mentioned? Also, have you tried the steps my colleague Jay mentioned here? What other steps have you followed on your end? Keep me posted!

Hi @"rigas", is Firefox updated to its latest version too? 

Hi @"vivavie", let's jump right into this! As a first step, can you let me know the steps you're following on your end? Do you get any errors? Do you use our Dropbox for Gmail add-on? In the meantime, can you download the files you'd like to attach in your email from our website locally to the device, and attach them from…

Ciao @"Mowgli98", benvenuto nella nostra community! In base all'errore che hai menzionato durante il tentativo di accedere al tuo account Dropbox e all'inattività menzionata lì; sembra che sia passato molto tempo dall'ultima volta che hai effettuato l'accesso al tuo account. Se l'account è già stato chiuso per inattività,…

Hey @"RobALX", I'm wishing you a great week ahead! The members of the shared folder, will still have access to it, but they'll lose control over the share. They won't be able to invite anyone new to the folder, and they won't be able to remove anyone should they need to. You can see more about this here. I hope this…

Hi @"Njl7", let's jump right into this! Is the email you received from the no-reply@em-s.dropbox.com email address? If so, then keep in mind it's indeed an official Dropbox domain. You can see more about this here. Now as for the Backups: what do you see when you visit your Backup page online? Are the external hard drives…

Hi @"ES-ish", sorry to hear about that! Do you happen to have a ticket number, from your communication with our Support, in order for me to locate it on our system, and check where it's at? Keep me posted!

That's what I want to hear -or read in our case- amazing @"WickedFeline"! 

Hey @"fielp", it might have had some restriction linked to it. In any case, I'm glad everything is back on track. Let me know if you need anything else! 

Hi @"LPH", I just sent you an email, I'll see you there!

Hi @"ClockRoy", glad to see everything is resolved! You should be able to to reach the page, using the link I provided. Have a lovely weekend ahead,enjoy!

And do you get the same results when you try to preview it through the app @"albo99"?

Hey everyone! A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened. We'll update you once we have further info, thanks!

Hey everyone! A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened. We'll update you once we have further info, thanks!

Hey @"Vishwas Gagrani", I can see that your #22560518 ticket number has been escalated, and you're working with an Advanced agent towards finding a solution. I have informed them about this, and share any info with them from our communication in order to expedite the situation, and the priority is already high on your…

Let's try one more thing @"WickedFeline". Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version. If this doesn't work either, let me know if I can send you an email, thanks! 

Hi @"ronbannon", can I send you an email, in order for us to have a closer look into this? 

Hi @"albo99", let's try one more thing. If I understand this correctly, it seems you're trying to download the file using a shared link, am I right? If not, feel free to correct me. Provided this is the case, can you try adding the file to your account -if you have enough space to host it- and then download it straight to…

Hi @"hhassouni", welcome to our Community! It seems, based on your info and the domain, that the email is coming from an official Dropbox domain, it is therefore valid. You can see more about this here. If you have any questions, let me know. 

Hi @"JuliaPeres", I just sent you an email, I'll see you there! Keep in mind that both Walter and I, can reach you at your Community-linked email address.