Megan Dropbox Community Moderator

Hey there, @"StergiosKost", how are you today? It sounds like you wish to stop the syncing of the Dropbox desktop app, in order for you to organize your hard drive, without affecting your files online, is that correct? I just want to make sure we're on the same page, and that I provide you the appropriate next steps. Let…

Hey guys! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve product. Thanks! 

Can I send you an email, in order for us to have a closer look into this @"staticx"? 

Hey there, @"Thatwillysguy", welcome to our Community! Would you like to let me know more about what you wish to achieve here? Is it safe to assume you're talking about Presentation mode, in Dropbox Paper? If not, can you give me some added info, please? Keep me posted! 

Hi @"TristanduP", welcome to our Community! Based on everything you've described, the closest feature that we have that comes to mind is Email to Dropbox. When the feature is turned on, an email attachments' folder will be created in your account, and any email attachments will be automatically uploaded to that specific…

Hey @"staticx", sorry to hear about this. Can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge? Let me know what you find and we'll take it from there. 

Hey @"Harsh Dhariwal", sorry to hear you’re having this issue. It may be a long shot, but have you also added no-reply@dropbox.com to your email contacts? If not, please do so, and then attempt to re-send the verification email. Let me know when you have more updates.

Hi @"tombell666", thanks for the screenshot! Just to clarify: did you send them the entire folder using these steps, or a link to the folder using these steps? If you sent them the entire folder, they would need adequate space in their account, in order to open it. 

Hi @"goodkid21", could you send me a couple of screenshots from your backup page, and the message you receive on your end, in regards to the space? 

Hi @"YJune" & @"super-annoyed-user", let's jump right into this! I've gone ahead and merged your post under this thread, where other users were also facing this issue. Can you check this reply, and steps, and let me know more? Keep me posted!

Hi @"cbbb", wishing you a great Monday! I tested it on my end, and got the same results. Let me check with our Team about this, and get back to you. Thanks!

Hi there @"frogtheme", sorry to hear about this. Could you let us know how long has the desktop app been stuck at syncing? If you could also send us a screenshot of the app's exact status and version as shown in your menu bar, I'd appreciate it. While we're at it, have you rebooted your computer at all lately? Does that…

Hi @"patb1", let's jump right into this! As a first step, can you walk me through the steps that you follow, when sharing the link with your colleagues? Have you tried the steps mentioned above in this thread, by @"jstdbx" which is to access the link's settings, and change it accordingly? If so, would you mind sharing some…

Hi @"christopherbanbury", let's jump right into this! When did you notice this for the first time? Also, can you clarify the OS you're using on your Android, and the Dropbox version you have installed there? Keep me posted! 

Hey @"oceanside22", happy Monday! Did you have the chance to take a look at what my colleague, @"Walter" mentioned above in this similar thread about your case? Keep me posted! 

Hi @"hh48", welcome to our Community! Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from? If I were you, I'd give it a go. As for the emails warning you about the space in your account, have you made…

Hey there, @"iBoxS", let's jump right into this! Can you clarify the app's current syncing status, along with the Dropbox version that you're using on your end? You mentioned that some online-only files seem to be taking up space on your hard drive. Can you send me some screenshots as a reference, please? It'd help to have…

Hi @"Honeybee1", welcome to our Community! Are the Whatsapp files added directly to your Gallery, along with all the other pictures you take on your end, or in a separate folder called "Whatsapp" let's say? Is it safe to guess that you're currently using camera uploads, in order for you to upload your content to Dropbox?…

Hi @"meandyouandthem", welcome to our Community! As a first thing, have you tried to cancel your plan, using these steps? If you can't find the manage plan, you might be using a Basic, free plan. Could you check your Plan tab via the web and let me know what it shows? Also, did you start your trial directly through Dropbox…

Hi @"bobscarwidow", thanks for the screenshot! Based on the info shown there, it looks like you're using a Basic, free account, not a paid one. Is it possible that you're paying for a different Dropbox account? Did you upgrade using our website directly, or Apple/Google store? 

Sure thing @"FranMel"! Thanks a bunch!

Hi @"FlyingDutch7", I hope you're doing well! Apologies here, we just double checked with our Team, and the upload of live photos is not an option at this time. We'll share updates on this when available. Thank you!

Hi @"Gregor M.", let's jump right into this! If I understand this correctly, it sounds like you're facing some issues with Spotlight, and Finder, is that right? If not, feel free to correct me, and let me know more. Would you be able to share some details, or even screenshots of what is exactly happening on your end, along…

Hi @"AsiDul", let's jump right into this! Can I send you an email, in order for us to have a closer look into this? Keep me posted! 

Hey @"jahosha", thank you for your insights on this, and sorry for my late reply! We will bring it to the team. Just a reminder that to run the Dropbox app smoothly using Linux, you need either GNOME shell (may need the TopIcons extension to get the tray icon), Unity, GNOME Classic, XFCE with the corresponding Nautilus…

Hi @"marriannajoy", welcome to our Community! I'm not entirely sure what it is that you're talking about. Can you provide some information about the issue you're facing so that we can assist further? Keep me posted! 

Hi @"Rhian jones", sorry to hear about that! Do you have access to the account the funds were taken from? If so, have you tried contacting Support, in order for them to assist further with this, and check how they can help? Keep me posted! 

Hi @"Ebfoster", let's jump right into this! You mentioned the desktop app, and the email notifications you receive. Just to make sure we're on the same page, do you receive these notifications in your account, in every platform, or just via email? Is it on Dropbox Paper, or on a shared file? Have you tried disabling the…

Hey @"madcopy", thanks for posting here! Feel free to take a look at this comment, from our Community manager. If you need anything else, let me know! 

Hi @"Roarschouten", thanks for the added info! Can you also share your Support ticket, in order for me to locate it on our system?