Megan Dropbox Community Moderator

Hi @"SeedMadness", welcome to our Community! Are you part of a Dropbox Business team or using an Google business-level SSO credentials? Is it possible that you're using a Basic plan? And if you are, can you check how many connected devices you have at the moment, and if they are more than 3? Keep me posted, and we'll take…

Hi @"jigsaw83", I checked, and it seems you were using a beta version of our app. Can you try to switch to a stable one, and check how things go? You can do this by accessing your account settings on the Dropbox website and turn Early releases off. Once that is done, feel free to re-install the app. 

Hi @"lewiskei", that would work too! Let us know how it goes once you try it.

I just sent you an email @"Frugalfart"! I'll see you there!

Thanks for letting us know @"dezormo"! If you could also try the same keyword online, and send us a few screenshots, that'd be lovely. Also, what is the OS you're using on your end, and the version of the Dropbox app there? 

Hi @"Amitkumar1", keep in mind that I opened up a ticket for you. I reached out to your Community-linked email address. Have you tried accessing it? 

Hi @"Frugalfart", can I send you an email, in order for us to have a closer look into this?

Hi @"Roarschouten", welcome to our Community! Have you tried clearing your app's cache, and also making sure it's fully up to date? If you could also ensure that the Passwords extensions is running on your browser without an issue, that'd be amazing. If the issue persists, feel free to send me a screenshot of the message…

Hey there, @"Paul 11", let's jump right into this! Based on the info you've provided, I understand that you are either part of a Business account, that you now want to leave. Or that you need to remove a shared folder/file off of your Dropbox account. Would you mind clarifying a bit more, and also letting me know about…

No worries, @"LindaLB"! I'll be one post away if you need anything else, cheers! 😎

Hi @"LindaLB", I hope you're doing well! It sounds like you're referring to our desktop app, however if this isn't the case, then feel free to let me know more. Provided you're using our app, can you let me know the syncing status and version of your app? Have you tried re-starting your device at all? Let me know more, and…

And is the behavior the same, no matter the one you use @"Frugalfart"? When did this start happening? 

Hey there, @"Andre F.3"! Let's see what we can do here. Just to confirm, which version of the app is causing this syncing issue? Are you possibly using a beta version denoted xx.3.******? Please also let me know which OS and version your computer is running, so that I can suggest accurate troubleshooting steps. Keep me…

Hi @"edmondcr", can I send you an email, in order for us to have a closer look?

Hey @"contactmike1", thanks for all the updates! By all means, feel free to keep an eye out, and let us know if you need anything else. 

Hi @"hdrasin", welcome to our Community! You mentioned that you reset your files to available offline, but that didn't help. Do you mean that you selected them, then right clicked on them and chose available offline, but that didn't change their status? If not, feel free to clarify more. Also, what device are you using…

Hi @"Frugalfart", which device and platform do you use in order to update the database files? Have you made sure all the devices are up-to-date? Feel free to also take a look here. 

Hey @"helenpcherry", if you checked the Backup page I provided above, and it said your Mac is backing up to Dropbox, then this might be it. Can you try to disable it, using these steps? Also, what does your plan page online report? 

Hi @"siebzehnx", in this case can I initiate an email on my end for you? 

Hi @"FranMel", would you be able to share a screenshot of the screen they keep receiving on their end? Just make sure none of their personal info is shown there, such as passwords or usernames. 

No problem at all @"Claire28"! Happy to have helped. 😎

Hi @"jarlefo", thanks for the info! If your plan page online shows the 8GB of storage you should be having, then you're definitely safe to ignore the emails. It's most likely a false alarm. 

Hi @"helenpcherry", let's jump right into this! I assume when you mention that there's nothing in your Dropbox account, you've also checked your Backups to make sure the feature isn't enabled, right? Let me know more! 

Hi @"Claire28", let's jump right into this! In order to restrict access to some content, and allow access to others, have you tried using Groups at all? I think that would work for you. Groups are an easy way to add and remove lists of people to your shared folders and make managing sharing easier. You can see more about…

Thanks for clarifying @"Frugalfart"! Can you have a look at my colleague's response here, and let me know if that helps at all?

If you could simply upload some .jpg here, that'd be amazing @"FlyingDutch7". Did the files upload after selecting the Live Photos? 

Hi @"clsaunde1066", let's jump right into this! Can you clarify if this happens when you start the app, or during a different process? Also, which version of Dropbox do you use on your end? You should be able to find this, by hovering your mouse over the little Dropbox icon, next to your WiFi on the menu bar. Keep me…

Hi @"Amitkumar1", I hope you're doing well! I just sent you an email, I'll be happy to see you there. Cheers!

I just sent you the emails! I'll see you both there, thanks! 😎

Hi @"plogan40", welcome to our Community! It seems you have some files online that don't sync locally to your device, am I right on this one? If not, feel free to clarify. When you say you "ran the sync feature" could you let me know more in regards to this? What exactly did you do? Also, please let me know the app's…