Megan Dropbox Community Moderator

Hi @"Thai_Nguyen", how are you today? It sounds like what you're describing has to do more with Google Takeout than with us. And I think it'd be better for you to reach out to them if the transfer didn't exactly work out the way it was intended. However, keep in mind that we have this relevant Help Center article, that can…

Hi @"Paddy123", for security and privacy purposes, we use the email address to verify account identity and ownership. With that being said you should always be using an email that you have access to, for your Dropbox account. I could however send you an email, if you wish. In order for our team to have a closer look into…

Hi @"Fadi C", thanks for posting here! I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, let me know!

Hi @"Nygreekrican" & @"Carde", can I send you an email, in order for us to have a closer look into this? 

Hi @"The Cakewalker", can I please send you an email, in order for us to have a closer look into this? 

Hey all! If you're facing the same issue, can I open a ticket on my end for you, in order for us to have a closer look into this?

Hey @"harjot singh sandhu ", since you mentioned that the slow upload speed was apparent on both the devices, is it possible that your Dropbox account has more than 300K files, which would be the soft limit of our app? 

Hi @"Graeme T.1", I just sent you an email, I'll see you there! 

Hi @"April H.", can you clarify the app's syncing status and version on your Air, please? 

Hi @"sactec", I hope you're doing well! Is it possible that you have any active promotions with your account? Do you see anything when you scroll to the bottom of your plan page? Can you send me a screenshot of what you see there? Keep me posted! 

Hi @"ericrose" & @"Esther430" Can you try accessing your app's settings and see if you can link your device that way? You can do this by clicking on the gear icon on the top, right part and then click Preferences.

Hi @"Sharkman", it'll sound trivial, but have you restarted your device at all? Also, can you send me another full screenshot of how the top part of the menu is showing? 

Hey there, @"mpjetst", how are you today? Can you clarify the app's current syncing status, along with the version you see there? Provided the app is syncing files, you should be able to see the files decrease in the status. Can you check, and let me know if that's the case? Any icons shown after you selected that folder…

Hi @"CRLChris" & @"KS1124", thanks for posting here! As a first step, can you clarify the OS that you're using on your iPad and iPhone, along with the Dropbox version installed on the device? Also, do you use camera uploads, or manually uploading files by pressing the + button? If you have a screenshot of the message you…

Hi @"Nousmedis", let's jump right into this! As a first step, can you clarify the OS that you're using on your iPhone 15, along with the Dropbox version installed on the device? If you have a screenshot of how the content looks when you try to scan it using Dropbox, feel free to attach it here. Keep me posted!

Hi @"RubbieG", welcome to our Community! Keep in mind that posting such personal info on a public forum, is rather dangerous, and it also goes against the Community's guidelines. As for the refund request: You'll need to contact our Support team directly. Feel free to visit the Support page while you're signed in to a…

Hallo @"MaartenS", geweldig nieuws! Als je nog iets nodig hebt, laat het ons weten!

Hi @"Karl58", thanks for bringing this to our attention. Did you upgrade via the Dropbox site directly, or on the mobile app? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your charges, you can also take a look here. Keep me…

Hi @"lityum", in this case can I send you an email, please? 

Hi @"Yxzzhx", I hope you're doing well! I was able to locate your ticket, and saw that the agent responded back to you. Did you have a moment to check on their reply? Keep me posted! 

Hi @"tonyusna60", let's jump right into this! I assume when you mention that there's nothing in your Dropbox account, you've also checked your Backups to make sure the feature isn't enabled, right? Let me know more! 

Hi @"Jjw1988", can you let me know of the ticket number you have with our Support? Have you tried downloading the content into smaller batches and not all of them at once? 

Hi @"Jjw1988", sorry to hear about this! You mentioned that you can't do anything with said Backup. Can you clarify what exactly it is that you're trying to do? In what ways has it become corrupt, and how do you wish to move the sync space exactly? Is the feature currently enabled, or disabled when you visit your Backup…

Hi @"Margot_NL", welcome to our Community! Dropbox in general, has a no refund policy, with very few exceptions, depending on the unique circumstances of each case, of course. I would personally either suggest that you reduce your licenses now -if you have to-, so that you can always increase the number in the future. Or,…

Hi @"jthenry", thank you for posting here today! I just sent you an email, in order for us to have a closer look into this. Feel free to reply back to me there. Thanks! 

Hi @"Naima-Dragon", sorry to jump in here! In order to fix this, would you mind opening the 'Activity Monitor' utility on your computer, normally located under Applications > Utilities, to see if there are any other processes associated with Dropbox that may be preventing the app from being removed from your device? Once…

At the moment, we don't have further info about this. I'm not sure if Teams has added info on their end, but we'll make sure to update the thread if we do @"Kave". 

Thanks for the update, and we'll always be one post away @"Kave"! 😎

Hi @"Kave", can you locate the file you need to open, and then click the "...", and then choose "Open>" that has the dropdown, and make sure you're clicking the option "Edit in Teams"? In case you don't see that option, feel free to send me a screenshot of the options you see on your end. 

Hi @"StergiosKost", you mentioned "not to spread the issue at hand", and about the app's UI, however I'm not entirely sure about what that issue is. Can you elaborate? Keep in mind that the desktop app is there to sync your changes from the web locally, and vice versa. It's a link between your Dropbox account, and your…