Megan Dropbox Community Moderator

Awesome news @"K M"! If you need anything else, let me know! 

Hi @"sync0756", let's jump right into this! If your account was deleted, then the team admin removed you from the team without following the steps to convert your account back to an individual account. Only the team admin will be able to restore your account, but they only have seven days to do it from the date of deletion…

Hi @"awadheshdavchd", I hope you're doing well! I'm afraid this isn't possible. Upgrades are also not retroactive, so they take effect after your upgrade. If you have any questions, let me know.

Hey there, @"tombell666", let's jump right into this! If you try to share a folder, or a link on your end, you don't get any specific errors, do you? Does this happen with every single content you share with them? Could you send us, a few screenshots of the errors the members get when they open your shared files? Keep me…

Hi @"joao cruz", when you say Dropbox lite app, which one are you referring to: mobile or desktop app? Is it possible that you have two Dropbox accounts, or that your account didn't have enough space to sync the changes? 

Hi @"Jjph", I just sent you an email, I'll see you there!

Hi @"Rahulashez", keep in mind that if it is considered a breach of the acceptable use policy, then it could result in the termination of your account. Now, as to whether or not you want to attempt to upload such material, this would be up to you. Thanks!

Thanks for clarifying @"joao cruz"! In this case, it seems that your content hasn't been synced. This could have happened due to various reasons such as the file not saving properly, or the app not syncing the changes. Were you sure the app was running as it should have? In any case, if you can't see the upload or edits of…

Can I send you an email, in order for us to have a closer look into this @"Jjph"?

Hi @"K M", I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app. Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version. You can install the latest, stable version of the app from…

Hey @"Jjph", can you clarify the app's version and OS at the moment? Also, if you access this page, are you able to find the file there? 

Hi @"TheFoxandTheSea", I'm assuming you've tried multiple browsers too. What happens if you try to access your account from an incognito mode though? Does it change the situation, or you still can't get through the puzzle? Do you have access to your account at the moment? 

Hi @"joao cruz", let's jump right into this! You mentioned that you checked the activity of your account. How did you do it? Did you use your events page? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes). Is that where you saw that…

Hi @"yellowdp", can you let me know the version of the app that you're using on your end, along with its current syncing status? Have you tried restarting your device, or quitting the app, and then opening it again? 

Hi @"Hpslider25 " , welcome to our Community! Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider. If you have any other questions, let me know! 

Hi @"Rahulashez", welcome to our Community! The content in your account, the files you upload and general behavior of your actions should be compliant to our Terms of Service. As long as you follow the stuff mentioned there, you should be safe when uploading your content. I hope this clarifies! 

I just sent you an email @"Elaine" C.4, see you there!

Hi @"K M" , I hope you're doing well and thanks for the error log! As a test, can you try to temporarily disable any antivirus/firewall you may have on your computer and then, reinstall the desktop app on your device? Do you still see the same error upon the Dropbox app startup? Keep me posted!

Hey there, @"Sally 1", I hope you're doing well! Let's see what we can find together and how you can disable your Backup option. Can you check your Backup page online, and let me know what it reports there? You should be able to see your USB as an external backup there, correct? Let me know of any updates! 

Hey @"CoreyK95", sorry to see you're having trouble with this as well. Just to make sure, have you tried to upgrade using a different card or PayPal, if that's a possibility? Can you maybe send us a full-page screenshot of the error message you get so that we can have a visual too? Keep me posted!

Hi @"DebraV", it's indeed a shared folder that they invited you to join. In addition, it sounds like they use an individual account, not a Business one. Keep in mind, that when sharing a folder, both the recipient and the sender need enough space on their account, in order to add the folder there. If you just wish to…

Hi @"BIGNATE196", you can quit the app following these steps. Do you come across any issues when trying to do so?

Hi there, @"smaruzzi", welcome to our Community! Since it works in FireFox, it looks like this is browser related. Have you made sure Safari is using its latest version, and it's up-to-date? You can see more about this here. If I were you, I'd also restore the browser to its default settings and disable any browser…

Hi @"DebraV", let's jump right into this! Is it possible that you were invited to the shared folder, instead of a Business team? Are you certain they have a Dropbox Business plan, and not an individual one? When invited to a Dropbox Business Team, you should be asked if you want to join the team with your existing account…

Hi @"liviuteod", how are you today? Have you tried the steps that @"maxymouse" mentioned above? You should be able to open Finder, click Finder in the top-left of your screen, then please access Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later). Click the Sidebar tab. Under Locations, check Cloud Storage.…

No worries, this is why I am here @"anwar79"! You should be able to open your Backup page by accessing the home page, clicking on the burger icon on the top left, and then Backup. Let me know if you need anything else!

Hi @"JY1234", I just sent you an email, I'll see you there!

Hi @"Elaine" C.4, interesting. Can I send you an email, in order for us to have a closer look into this? 

Hi @"anwar79", welcome to our Community! Let's see what we can find together. Can you check your Backup page online, and let me know what it reports there? Keep me posted, and we'll take it from there! 

Hi @"Neil1234", I just sent you an email, I'll see you there!