Megan Dropbox Community Moderator

Hi @"dezormo", some screenshots would definitely be helpful! You should be able to click the camera-like icon when responding back to me, in order to attach your pictures here. Can you give it a go? 

Hi @"YankeeDocNJ", welcome to our Community! It sounds like the version you're using is a Beta version of our desktop app. Could you try to temporarily downgrade from the beta version, in order to check if that's causing the issue and if the behavior remains the same with the UAC warnings? You can do this by accessing your…

Hi @"madcopy", if it's coming from an official Dropbox domain, then there's nothing for you to worry about. Also @"GAE1", can you check the plan tab in your account settings, and let me know what it reports there? If you haven't already, please check your Backup page. You may have enabled the backup the feature.

Hi @"Cyan Distribution", welcome to our Community! Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your…

I just sent you an email, @"kennlu", I'll see you there!

Hi @"njet01", sorry to hear about that! You mentioned you have a second Backup folder, that you can't get access to the content there. Can you let me know if you get any errors? What about the message that the files belong to someone else? Can you send us a couple of screenshots, in order for us to have a visual here? Keep…

Hi @"dezormo", I hope you're doing well! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, let me know! 

Hi @"Deb R", I see that you're using a beta version of our app. As a first step, can you try going into your account settings on the Dropbox website and then turning Early releases off? After that, feel free to re-install the app, and let me know how it goes. 

Hi @"GabrielT", have you made sure that Chrome is up to date while we speak? If you open Google Chrome on your Mac, can you ensure that the Passwords extension is there, and running? Can you also send me a screenshot of the Check “Chrome Mac OS” for a notification message you receive? 

Hi @"censilver", can you double check your Backup settings via the app's preferences, to see which folders you've chosen to backup, and then compare these folders with the ones you have locally on the device (outside of your Dropbox folder)? When you check your local folders, do you see any syncing icons there? 

Just checking in with you, to see how things progressed ever since yesterday @"Laurence S.4".

Hi @"Udiek_Widh", have you also checked the steps Hannah mentioned here? Could you try to access your app's settings, and then go directly into your Account tab to check if you can sign in that way? If not, feel free to send me a screenshot of the message you receive on your end. 

Hi @"rlesperance", happy Monday! Since you were able to choose the location of your Dropbox folder, that means you're no longer part of the File Provider version of the Dropbox app. It seems that when you tried re-connecting your folder, and re-linked your device; you were downgraded from the new macOS File Provider…

Hi @"emman12", have you tried downloading the app using this link, by any chance? Can you send us a screenshot of the error you get too? 

Hi @"kennlu", sorry to hear about that! If you haven't tried that already, could you try to quit the desktop app, reboot your computer and then relaunch the Dropbox desktop app again? If this doesn't work, can I send you an email then? Keep me posted! 

Hi @"BenevolentDeity", welcome to our Community! Can I send you an email, in order for us to have a closer look into this? Let me know! 

Hi @"Regc", happy Monday! Based on the info you've provided, it sounds like you're talking about a Dropbox File Transfer. You can see more about them, and their expiration dates here. As for your account, and the files in it, we wouldn't delete your content, without your consent. Even if you used content above your…

Hi @"Nix-X", in this case, can I send you an email, in order for us to have a closer look into this?`

Hi @"FlyingDutch7", sorry to jump in here! Can you also clarify your OS the the Dropbox version you're using, please? 

Hi @"waugusto", in this case you'd need to manually create a new folder, and then copy each file/folder you'd like in it. You'd need to access each path, and decide the content you want to move to the new folder. 

I just sent you an email @"gem0303", I'll see you there! 

Hi @"dvanable", in this case, can I send you an email, in order to have a closer look into this? Also, @"phil_stothard", you mentioned that on the laptop monitor the display is set to 200%. Have you tried changing it to 100%, to check if the same thing happens then? 

Awesome @"gnet-Jim"! If you need anything else, let me know!

Hi @"madcopy", welcome to our Community! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. It does look like a Dropbox-related email address, however you haven't clarified if it's coming from an official Dropbox domain, or not. Can you let me know more? Keep me…

Hi @"Nix-X", let's jump right into this! Surprisingly, this rings a bell. I've merged your post, under a similar thread of users reporting the same behavior. Could you try the troubleshooting steps mentioned throughout, and let me know if you notice any difference? Thanks a bunch! 

Hi @"dd-jonas", in this case can I send you an email, in order for us to have a closer look into this? 

Hey guys! For anyone facing this, can I ask if your screen's resolution is set as the default, or if you've changed that in any way? Keep us posted!

Hi @"waugusto", welcome to our Community! Can you clarify which platform you're going to be using? Will you be doing this on the web, desktop or mobile app? Let me know, and I'll be happy to further guide you. Thanks! 

Hi @"jsrealpro", thanks for clarifying! If you can't see any files in this particular folder, when visiting your account online, that means it's empty. Is there a chance that they shared the wrong folder with you? Could you ask them to re-share it with you, by any chance? 

Hi anonymous, could you try signing out of the app, and then back in please?