Megan Dropbox Community Moderator

Hi @"Bruno MC", could you try to right click on your Dropbox folder, and send me a screenshot, please? 

Hi @"davidjeastman", we always keep an eye out on any possible issues our users mention, and try to troubleshoot and help as much as we possibly can. If you need anything else, don't hesitate to let us know!

Hi @"dengmam", sorry to jump in here! What happens when you try to input the info asked? Have you tried that?

Hi @"Joetta Rodriguez", have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here.

First of all, great job on the troubleshooting steps you've followed @"GiftofGaby"! Can you locate the example file you mentioned above "Working America" inside your Dropbox folder, and right click on it in order to access its preferences and Get Info? Once you do, can you send me a screenshot of what you see there? 

Hi @"Joetta Rodriguez", when you say internal docs sent within your company, can you clarify how exactly you're accessing them? Can you send me a screenshot of the error, in order for me to have a visual? Also, provided the files are in your account, and syncing locally to the desktop app, can you try previewing them…

Hi @"jigoku", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. Thanks!

Hi @"felippeomgt", welcome to our Community! Does this happen every time you record an audio file, or with specific files only? Did you notice when this started happening? Keep me posted!

Hey @"Nandhini Ganesan ", thanks for the ticket number! I've passed your comments to the agent working on your issue, and also increased the priority to "High". Hold tight, and they'll get back to you, once they have further news. Thank you!

Hi @"rdb268", thanks for the added info! Out of curiosity, have you tried to rewind to a date prior to September 3rd, just to see if this changes things? Do you see the deletion of those files in your events page? 

Hi @"GiftofGaby", welcome to our Community! It sounds like you're facing something similar to the OP of this thread, am I right? Would you be able to let me know a bit more info on this, please? What is the OS you're using, along with the Dropbox version there? What is the exact issue you're going through? Keep me posted!

Hey @"short1981", can you attach a screenshot of the screen you see on your end, please? 

Hi @"EveryT", out team keeps a close eye on all of your comments. I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thank you!

Hi @"ScottMOz", we don't have any current news on this. We will make sure to update any relevant threads if and once we do. Thank you!

Hi @"CHH1", welcome to our Community! Is it possible that you are over our device limit for the Basic plan? Would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already? If you only see two devices, please send me a…

Hi @"short1981", is it possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages? Can you also try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely?

Hi @"kristine03", can you ask the owner of the folder to remove you from said folder, and then re-add you? 

Hey @"kg2472a", let's look into this! Can you please send us a screenshot of the error you're getting after entering the security code in the app? Just make sure none of your personal info is shown there. If you happen to be running an antivirus or firewall on your computer, you can also try disabling them temporarily. Let…

Hi @"esmewang", on our end there isn't, but I'll definitely keep this thread open. That way, if any other user has any suggestions, or third-party apps that can do this, they can share them with you. Thank you!

Hey @"short1981", how are you today? Have you tried using a different browser altogether, or clearing the cache on your current one, and then trying again? If not, can you give it a go, and let me know how it goes? Thank you!

Hey @"rdb268", welcome to our Community! You should be able to see your deleted content when using Dropbox Rewind, including your folders. Is there a chance that the folders you're referring to, were shared content? Have you checked your sharing tab, along with your events page, to see if you'll be able to locate them…

Hi @"AEF", I just sent you an email, I'll see you there! 

Hi @"MotivatedMover", I'm afraid there's nothing we can do about phone Support, since the plan of the account doesn't support it. As for the folder, let's try one more thing: can you try to unshare the folder, and then share it again with them, just to check if they get the same error? 

Hi @"David B.191", let's jump right into this! Keep in mind that my message might be a little lengthy, in order to cover all of your questions. Firstly, you mentioned an argument of a much longer copied Dropbox link. Could you let me know more about this? Where did you see this? Do you use these steps in order to share the…

Hi @"DoctorRodrigo", I hope you're doing well! Keep in mind that the email is indeed an official Dropbox domain. You can see more about this here. Is the account used, or one with files in it, or one that you don't have access or doesn't have files to anymore? Keep me posted!

Hi @"AEF", my pleasure! Do you have the billing info of the Plus charge, in order to use our self-serve look-up tool, just to check if it's the same Dropbox account, as the one you're using on your end? 

Hi @"kristine03", sorry to jump in here! Just to clarify: are you able to see the content when you visit your account online? How exactly did they share the content with you? Did they add you, in order for you to be part of the shared folder? 

Hi @"AEF", thanks for bringing this to our attention. Did you upgrade from the Dropbox site directly, or via the Dropbox mobile app? Are you sure you're paying for the correct Dropbox account and that you don't have two of them? Feel free to let me know what your plan page reports too. Keep me posted! 

Hi @"Jovin", can you delete your current link, and then follow these steps, in order to create a new link through our website? Let me know if this changes things at all. 

I see @"mlayton619"! If you need anything else, just give us a shout.