Megan Dropbox Community Moderator

Hi @"esmewang", you could also try to sort your files by Size. That way you'll be able to locate all your 0kb files faster, and then delete them. 

Hi @"Jovin", let's jump right into this! Out of curiosity, which platform did you use, in order to create the link? If you check the file's Who has access setting, do you see selected the "Anyone with the link" option? Let me know more!

Hi @"Alkady", I just sent you an email, I'll see you there! 

Hey @"esmewang", sorry to jump in here! The safest way to go on about it would be either through the app, or through the website. As for the terminal, what kind of error do you get on your end when you try? 

Hi @"Charles S", I hope you're doing well! At the moment, we don't have any further news about this. We'll keep you updated if we do. Thanks a bunch!

Hi @"Alkady", welcome to our Community! Can I send you an email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there! 

Hi @"JRMarc", thanks for posting here today! It sounds like you're using our website, when trying to create shared links, and the content menu isn't visible there. Can you confirm your device's OS and the app's exact status and version as shown in your menu/task bar? Have you rebooted your computer since you first noticed…

Hi @"ClayNewman", welcome to our Community! Please bear in mind that deleted and permanently deleted files don't count against your storage quota. Permanently deleting files after they have already been deleted doesn't free any more space in your Dropbox. You can find out more info about this here. Can you please take a…

Hi @"Victor28", let's see what we can find together on this! Could you also confirm if your Dropbox folder is located in CloudStorage? Also @"PaoloCaMe" & Victor, could you clarify the app's precise syncing status as we speak, and how long it's been like that? Thanks a bunch! 

Hi @"Aaronw", just a small clarification: online-only are the files stored on the cloud, and available offline are the ones stored locally. Therefore based on your screenshot, it seems that offline files work without a problem. Can you send me a screenshot of the error you see when you try to open an online-only file?…

Hi @"donghyun kim", let's jump right into this! Have you tried contacting our Support team directly? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

Hi @"Rob52", welcome to our Community! If I understand this right, it seems you're using our website, in order to delete your content. Provided this isn't the case, and you're using a different platform, let me know. When you say that it disappears, are you referring to the "Delete" button? Have you tried a different…

Hi @"Licoge", can you clarify the type of file this happens to? Is this behavior consistent throughout your files, or just some of them? 

Hi @"KJS-LES", just as a clarification: it sounds like everything is back on track for you, right? If not, let me know and we'll jump right into this! 

Hi @"Tigercomp", could you send us a screenshot of the pop-up message you keep receiving? Just make sure none of your personal info is visible there. Thanks! 

Hi @"SimonThursday", just to be clear: do you still have issues restoring your content? Have you tried signing out of the desktop app, just so that we can exclude that as a possibility of the device -specifically a program there- erasing your content? 

Hey @"Eumelchen98 " , are the Word files you're trying to edit saved in Office 2007 or later? If you access Word, and try to open the Dropbox file directly from there, does it change the situation at all? 

Hi @"Jendawick", sorry to hear about that! You mentioned this happens on all of your browsers. Does this happen with certain files/folders or some of them? Can you clarify the size and file type of content you're uploading? Keep me posted!

Hi @"mlayton619", there is a possibility this has to do with your browser, since the drag-and-drop it works on my end. Have you tried a different browser perhaps, just to check the behavior there? 

Hi @"awegner", Happy Monday! Based on what you described, it sounds like you're trying to add a shared folder to your Dropbox account, but it won't allow you to do so, because of the available space there. Feel free to clarify provided this isn't the case there. Can you let me know the size of the shared folder? Let me…

Ciao @"PaoloCaMe", grazie per aver portato questo alla nostra attenzione. Potresti confermare il numero di versione dell'applicazione desktop Dropbox passando il mouse sulla piccola icona Dropbox, accanto al tuo WiFi nella barra dei menu? Inoltre, utilizzi il nuovo macOS per File Provider, in cui il percorso Dropbox viene…

Hi @"Saya3", let's jump right into this! Have you tried to either edit your comments by clicking “⁝” (vertical ellipsis) and then Edit, then delete it, or resolve comments by clicking the circle icon next to a comment? Can you give it a go, and let me know of the results? Thanks! 

Hi @"jerry1995", sorry to jump in here! Could you send me a screenshot, in order to have a visual of this too? 

Hi @"Octothorpe", if you access your Dropbox folder, do you see your files and folders being up to date? What does your syncing status report at the moment?

Hey @"Aaronw", welcome to our Community! Can you clarify the Dropbox version you're using on your end? You should be able to find this by locating your little Dropbox icon, next to your WiFi on your task bar, and hovering your mouse there. Also, can you send me a screenshot of the message you get when you try to open an…

Hi @"Pert", I was able to locate your previous ticket number, and I can see that it was closed due to inactivity, before we were able to help, and cancel any possible charges on our end. Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox…

Hi @"Thai_Nguyen", thanks for the screenshots! It seems that the error "upload failed" is coming directly from Google Takeout, and not us, in order to be able to troubleshoot much in this case. If I were you, I would however check the space you have in your Dropbox account, and what you see there. And also the syncing…

Hey @"seekinganswer", I just sent you an email, I'll see you there! 

Hi @"MotivatedMover", I hope you're doing well! Just to clarify, did you follow these steps to add the members to the folder, or these in order to create and share a link with them? You mentioned a shared folder but the screenshot shows "can't display link" that's why I wanted to clarify. 

Hey @"tyeik", would you be able to send us a screenshot of the error, please?