Megan Dropbox Community Moderator

Hi @"Brandynl", I just sent you an email, I'll see you there!

Hi @"Me420", I just sent you an email, I'll see you there! 

Hi @"Roman--", I just sent you an email, I'll see you there! 

Hi @"Brandynl", sorry to hear about that! Can I send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"censilver", my apologies for being a little confused. However on your responses earlier you mentioned: "no PC folder in it either", however later on you also mentioned that "Yes, that is the folder". If your folder is already backed up on Dropbox's end, can you please confirm that there are no files missing inside the…

At the moment our status page informs that all platforms are operational, however we did have a small hiccup earlier. Could you send me a couple of screenshots of the error/page you get when you're trying to log into your browser? 

Hi @"rlesperance", we're still rolling users to the new experience for macOS for File Provider. However, I'd like to ask if you installed Dropbox on a new device, or if you signed out and then back in to the already existing installation. Could you walk me through the exact steps you followed? 

Hey there, @"jsrealpro", let's jump right into this! As a first step, can you clarify if you're able to see the files when you visit your account online? If so, what is the app's current syncing status? As for logging into Person's B account, we don't suggest that people share credentials, due to security risks. Keep me…

Hi @"kvz8", let's jump right into this! How long has the app been stuck for? Normally, it should sync the changes of the deletion, and update accordingly. Can you clarify the app's current syncing status, please? Keep me posted! 

Hi @"Emery S", welcome to our Community! Have you tried a different browser, or refreshed your current one? Do you get a specific error when trying to access our website? Keep me posted, and we'll take it from there! 

Hi @"dd-jonas", welcome to our Community! Interesting, thanks for bringing this to our attention. Out of curiosity, have you tried a different browser? And if so, are you able to see the automation there? Keep me posted!

Hi @"mkalichman", welcome to our Community! Are you certain the email is a new one, and not old? Is it possible that you have a different Dropbox account? You mentioned that you have a credit card listed with Dropbox: is that on a different account? Keep me posted, and we'll take it from there!

Hi @"Luis09", welcome to our Community! Can you also check a few more things, and the steps provided by Samantha here, to make sure we've checked everything? Keep me posted!

Hi @"JWMS", let me make sure we're on the same page here. First of all, keep in mind that if you delete your Dropbox account, your Backup will also get deleted. It's not entirely clear to me if you wish to delete all of your other files, and keep your Backup. Is that what you wish to achieve? If you access your account…

I just sent you an email, I'll see you there @"Variable463"! 

Hi @"owunsch", thanks for letting me know! And that folder is still within your Dropbox folder, right? Is the app's syncing status up to date? 

Hi @"Claudia28", I was able to locate your ticket number, and I can see that it's still open, and that you have responded back to Leah. Hold tight, and she'll get back to you as soon as possible. 

Hi @"BillyL12", I hope you're doing well! Can you share some additional info with us, as to what you'd like to achieve here? Also, what steps have you used so far? I have to admit it sounds like this might be an issue on their end, if you're trying to connect Dropbox to UnRealBook and it doesn't work. Keep me posted!

Hi @"Variable463", is it possible that you upgraded the wrong account, or that you have a second one? 

Hi @"censilver", let's jump right into this! You mentioned that you recently did an OS re-install, and tried to resync everything. Did you re-enable the Backup feature from scratch, or just downloaded Dropbox to the device? If you did something different, don't hesitate to let me know. Also, do you see the feature enabled…

Hi @"owunsch", I hope you're doing well! You initially mentioned this is a shared folder. Have you removed it from your Dropbox account online? Keep me posted, and we'll take it from there! 

Hi @"GeorgeW751", yes it's normal. You're already using the feature on the device, so you shouldn't be able to restore, something that's already active. As for restoring deleted content, I suggest you do this using your deleted files page, or events page instead. 

Hi @"jjavier", I just sent you an email on my end, since the last one seems to have been closed. Reply back to me, and we'll take it from there!

Glad to see everything is back on track @"jillspen"! If you need anything else, we'll be one post away!

Hi @"Vika85", this is indeed an official Dropbox domain. Usually these type of emails are sent out, when an account is nearing the 75% quota limit, which seems to be the case here. If you don't wish to receive these emails, could you try unsubscribing? You should be able to do this if you visit the email, and scroll to the…

Hi @"alturic", I hope you're doing well! A VPN can cause issues with the connection of the desktop app, one way or another. Maybe not at first, but initially it will. Now, connection problems usually mean there is a proxy, firewall, antivirus or other type of security program in the way. Can you check that? Moving forward,…

Hi @"carynhodge123", let's jump right into this! If I understand this correctly, you need to share a specific folder with your clients, without giving them access to the wrong folder, right? If not, feel free to correct me. When you say you want to be able to share your individual folders with them, without them seeing…

Hi @"jillspen", you can see more about our Backup feature here. In this Help Center article, you'll find out how to disable it. Let me know how things turn out, once you disable it. 

Hi @"Dan H.10", let's jump right into this! If I understand this right, it seems you're having issues with your Dropbox folder showing in two different paths. As a first step, you'd need to identify which folder is syncing, and which isn't. Please check your app's preferences, and specifically under your Sync tab, in order…

Hi @"JWMS", can you share your app's syncing status at the moment, along with some screenshots of some example files as you see them locally, versus what you see when you visit your account online?