Megan Dropbox Community Moderator

Hi @"Crashburn M.", when you say further issues, what exactly do you mean? Also, can I reach out to you in order for us to be able to investigate the error further? 

Hi @"IlCubano1", could you clarify the app's current version that you have installed on the device? When you visit your account online, is the folder there? 

 Hi @"Zaniac", let's jump right into this! You mentioned that you have some issues locating your Vault locally. Could you hover your mouse over your little Dropbox icon, next to your WiFi on the menu bar, and check both the syncing status and the version of the app you're using? Are you on the new macOS for File Provider?…

Hi @"Robert F.41", let's jump right into this! You mentioned that you have some issues syncing files ever since that latest change, and that you have some conflicted copies in your Dropbox folder Could you hover your mouse over your little Dropbox icon, next to your WiFi on the menu bar, and check both the syncing status…

Hi @"ms99", thanks for the screenshots! Would you mind removing Zoom from your connected apps, and then re-connecting it, to see if it makes a difference?

Hi @"wowitt", I hope you're doing well! Generally, password protected files cannot be previewed in Dropbox, so you might need to either download them, or remove the password protection in order to preview them. You can see more info about this here. I hope this clarifies! 

Hi @"319heads", since that setting is already enabled, have you tried to uninstall the app, restart your computer and then reinstall it, to see if that helps?

Hi @"77002", is your Dropbox folder located in ~/Library/CloudStorage?

Hi @"felippeomgt", could you clarify the OS you're using? Also, do you run the latest update on Dropbox Capture? 

Hi @"PJV2023", do you have access to the account at the moment, in order to try and change the wrong address, using the account's settings? 

Hi @"Jovin", can I send you an email, in order for us to have a closer look into this? 

Hi @"adrian b.16", I hope you're doing well! Did you try quitting the app and relaunching it at all? Could you check if this persists after rebooting your computer? In any case, please keep me posted!

Hi @"ms99", welcome to our Community! Is it safe to assume you wish to know how to present a Dropbox file in Zoom, but you're having some issues? If not, then feel free to clarify more. Just to make sure we're on the same page, are these & these the steps you follow on your end? If so, could you send me a screenshot of…

Hi @"Wouter_33", the action is visible on your events page, however the backups we keep for safety can only be accessed for 30 days after the deletion. 

Hi @"Wouter_33", I'm afraid no. You should usually be able to see deleted files in your event list for up to 6 months.

Hi @"Wouter_33", let's jump right into this! Unfortunately, files deleted more than 30 days ago can't be recovered. Even if you paid for an upgraded plan, the extra recovery time would only apply to files deleted after the upgrade. I hope this clarifies! 

Hi @"Bruno MC", could you try to right click on your Dropbox folder, and send me a screenshot, please? 

Hi @"davidjeastman", we always keep an eye out on any possible issues our users mention, and try to troubleshoot and help as much as we possibly can. If you need anything else, don't hesitate to let us know!

Hi @"dengmam", sorry to jump in here! What happens when you try to input the info asked? Have you tried that?

Hi @"Joetta Rodriguez", have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here.

First of all, great job on the troubleshooting steps you've followed @"GiftofGaby"! Can you locate the example file you mentioned above "Working America" inside your Dropbox folder, and right click on it in order to access its preferences and Get Info? Once you do, can you send me a screenshot of what you see there? 

Hi @"Joetta Rodriguez", when you say internal docs sent within your company, can you clarify how exactly you're accessing them? Can you send me a screenshot of the error, in order for me to have a visual? Also, provided the files are in your account, and syncing locally to the desktop app, can you try previewing them…

Hi @"jigoku", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. Thanks!

Hi @"felippeomgt", welcome to our Community! Does this happen every time you record an audio file, or with specific files only? Did you notice when this started happening? Keep me posted!

Hey @"Nandhini Ganesan ", thanks for the ticket number! I've passed your comments to the agent working on your issue, and also increased the priority to "High". Hold tight, and they'll get back to you, once they have further news. Thank you!

Hi @"rdb268", thanks for the added info! Out of curiosity, have you tried to rewind to a date prior to September 3rd, just to see if this changes things? Do you see the deletion of those files in your events page? 

Hi @"GiftofGaby", welcome to our Community! It sounds like you're facing something similar to the OP of this thread, am I right? Would you be able to let me know a bit more info on this, please? What is the OS you're using, along with the Dropbox version there? What is the exact issue you're going through? Keep me posted!

Hey @"short1981", can you attach a screenshot of the screen you see on your end, please? 

Hi @"EveryT", out team keeps a close eye on all of your comments. I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thank you!

Hi @"ScottMOz", we don't have any current news on this. We will make sure to update any relevant threads if and once we do. Thank you!