Megan Dropbox Community Moderator

Hey there, @"sgoldberg", let's jump right into this! As a first step, could you clarify the OS you're using, along with the Dropbox version, please? If you could also attach a screenshot of the screen that you see as frozen, that'd be great. Do you notice the same behavior, if you access the Dropbox mobile app, and click…

Hi @"TimUnleashed", let's jump right into this! Can you clarify which version of the Dropbox app you're using, along with its syncing status? You should be able to locate both, by hovering your mouse over the little Dropbox icon, next to your WiFi on your task bar. Do you recall when this behavior started happening maybe?…

Hi @"MisterBijoux", I'm afraid there's nothing that we can do if the account has been deleted. You could re-open it, using the same email address, but the files aren't recoverable. 

Hi @"James Cain", welcome to our Community! Just to clarify, do you notice this error when trying to move your folder using these steps, or you're doing it a different way? Feel free to clarify. Keep me posted, and we'll take it from there!

Hi @"Svalen24", can you clarify your OS, along with the Dropbox version you're using on your end? If I were you, I'd also clear the app's cache too. Also, out of curiosity, what happens if you click "New Photos only"?

Hey there, @"TS13", let's jump right into this! Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray? When did you notice this behavior? Keep me posted, and we'll take it from there!

Hi @"Holly3902", thanks for the screenshots! In regards to the Keynote file, could you let me know if it was uploaded to the site directly via a Mac, or if it was synced using the Dropbox folder? 

If you need anything else, we'll always be one post away @"Datelight"!

Hi @"Tactical Retail", welcome to our Community! Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray? Let me know more, and we'll take it from there!

Hi @"haisletjason", does this happen with all of your videos, or only some of them? What is the file type? Also, do they preview without an issue when you try to open them online?

Hi @"Judy12159", your regular files are files that you uploaded to your account and that aren't shared with anyone. Shared content, is pretty self-explanatory, it's the content you share with others, (or that they shared with you) in order to collaborate with them. 

Hi @"Lee Firth", could you send us a screenshot of the error you get on your end, and walk us through the steps that you follow? 

Hi @"Rob_NZ", have you checked your Community-linked email address? 

Hi @"MisterBijoux", I hope you're doing well! Would you be able to share some additional info with me? Did you delete the account, or some files in it? Additionally, what do you want to remove? Keep me posted!

Hi @"escapium", let's have a look! Is it possible that you upgraded a different account than the one you're looking at? Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one? Did you upgrade via the Dropbox site directly, or on…

Awesome news @"mnjawala", thanks for letting me know! 

I just sent you an email @"Deadpool248", I'll see you there!

Hi @"mnjawala", let's jump right into this! I assume when you mention that there's nothing in your Dropbox account, you've also checked your Backups, right? Based on your screenshot, it looks like the feature is enabled, which would explain the space error, you're getting. Let me know more! 

Hi @"Roey", welcome to our Community! Did they install the Dropbox application on a unique computer? Mobile devices do not count for referrals. Keep in mind that they would also need to verify their email address. What's the referral's status on your plan page here? Keep me posted!

Hi @"censilver", can you clarify the Dropbox version you're using on your device? Also, is the app up-to-date? On a previous screenshot, I can see a folder called "Backups", have you checked in there for your PC folder? 

Amazing @"Valtteri"! Glad everything is back on track! If you need anything else, you know where to find us!

Can I send you an email, in order for us to have a closer look into this @"Deadpool248"? 

Hi @"Valtteri", thanks for the screenshots! So, the first one is indeed one coming from us, however keep in mind that the second error is one coming directly from Windows. Which action do you follow, when you see the first screenshot? If you right click on the files, and select for them to be available offline, do you get…

Hi @"Dragon open not securety code", I hope you're doing well! I'm not entirely sure about your situation, would you be able to let me know a bit more? Keep me posted, thanks! 

Hi @"Deadpool248", what about the email? Did you check for any communication from us, to the email address linked to the account? 

Hi @"Holly3902", I hope you're doing well! Do you get a new error now, when trying to access your links? If so, what is the exact error? Feel free to send me some screenshots, in order for me to have a visual too. Keep me posted!

Hi @"Ankush1", do you get this specific error when clicking "Create new account" or "combine accounts"? 

Hi @"Riqiv", can I send you an email, in order for us to have a closer look into this? 

Thank you so much for your input @"hoangtm"! If you need anything else, let us know!

Hi @"IMExperts", thanks for the screenshot! Can you check that your credentials are still saved using these steps? Also, is it possible that you accidentally created two accounts here? One with the "Hide my email" feature, and one with your iCloud email?