Megan Dropbox Community Moderator

Hi @"Rob_NZ", I just sent you an email, I'll see you there!

Hi @"daylef", sorry to hear about that! I was able to locate your previous ticket number, and it seems that our agent got back to you. However, the ticket was closed due to inactivity, since you didn't respond back to the agent working on your case. I opened a new one for you, and I'll see you there. Thanks a bunch!

I just sent you an email @"brettstur", I'll see you there! 

Hey there, @"Deadpool248", let's jump right into this! Did you happen to be part of a Business plan, and maybe you got removed by your admin? If you check the email address linked to your Dropbox account, do you see any emails explaining why this might have happened? Keep me posted, and we'll take it from there!

Hi @"somewhere", are all the files .xls files? Does it only happen there? Could you send me a screenshot, of how it looks on your end, please? It'll help me have a visual, too, thanks!

Hey there, @"becmac", I hope you're doing well! If I understand what you mentioned correctly, it seems that some of your content isn't visible when you try to access your Dropbox folder, using your Windows device. If not, please feel free to correct me here. Now, I would like for you to locate your Dropbox icon, on the…

Hi @"Dodecahedrane", let's jump right into this! Would you be able to share some additional info with me, in order to make sure we're on the same page? Which platform do you use when trying to preview the file? What are the exact steps you follow on your end? You also mentioned the file is linked to Dropbox, can you let me…

Hey there, @"Valtteri", how are you today? That sounds interesting indeed. Does that happen with all of your online-only files? Can you check the version of the app that you have installed on your device? You can do this by hovering your mouse over the little Dropbox icon next to your WiFi. Also, are you copying and…

Hi @"gazuzu" & @"StevenEsqTwo", sorry to hear about that, I just sent you an email, I'll see you there!

Hi @"Dropper1" & @"hoangtm" & @"bjornbeskow" , I just sent you an email, I'll see you there!

Hi @"IMExperts", I just sent you an email, I'll see you there!

Hey @"LPSparky", sorry to hear about that! Have you cleared your browser's cache? If I were you, I'd also try another browser or an incognito window with no plugins or extensions running. If the issue persists, let me know! Waiting for your response!

Hey there, @"gelimujiao", thanks for posting here today! When you say that the device is locked by Dropbox, would you be able to let me know more about this? Is there any chance that you wish to remove a previous Dropbox account from the device? If you have any screenshots feel free to share them with me, just make sure…

Hey @"Judy12159", let's jump right into this! Do you check online on your Backup page, when you see this? If you check locally inside your Dropbox folder do you see the same thing? If so, are both of these folders identical when it comes to the content in them? Keep me posted! 

Hi @"briansp", welcome to our Community! If you try to quit the desktop app, and then rename the duplicate, is that successful? Feel free to share some screenshots with us too. Keep me posted!

Hi @"Ankush1", sorry to hear about that! Have you tried using an entirely different browser, to check if you get the same results? Would it be possible to ask for the Team Admin to remove the invite, and send you a new one? Keep me posted, and we'll take it from there!

Hi @"RLW30", it seems you're clicking the wrong icon, which opens your Dropbox folder instead. The icon that will allow you to navigate to your preferences and settings is the one next to your WiFi,on your task bar and it should look something like this:

Hi all, thanks for reporting this! Also, thank you for sharing these steps @"James S.5"! Hey @"DropFactor", have you tried the steps, James provided above? And if so, what was the result? Keep me posted!

Hi @"AspiringAudiophile", did you have the time to check my response above? 

Awesome news @"tijana"! If you need anything else, give us a shout! 

Hi @"hoangtm", sorry to hear about that! Did you use the desktop app, in order to change and edit the file? When was the last time you checked online for the file updates? Had that been the case, and if you were using the app, are you positive that it was syncing the changes online and that the app wasn't closed, or not…

Hi @"Cbuzio"! Is your Dropbox folder located in ~/Library/CloudStorage? When you access the app's preferences, what do you see under the Sync tab?

Hi @"IMExperts", I see, thanks for clarifying. Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"IMExperts", for security reasons, I've gone ahead and removed your link, since it can cause too much traffic to your Dropbox account. Could you try clicking the camera-like icon, and attaching your screenshot directly to us? 

Hey there, @"Cbuzio", sorry to hear about that! Does this happen with all of your files, or some of them? When did you first start noticing this behavior? If you right click on a folder/file inside your Dropbox folder, do you have the option to change the status of the files, and revert them to the state they originally…

Hi @"JT23", I'll forward your feedback to the appropriate areas so we can continue to improve. I definitely see where you're coming from, and I don't think you'll get charged either, because you're using the Basic, free plan. These emails might be coming because you deleted the account, without cancelling first. In any…

Hi @"IMExperts", thanks for the speedy reply! How many of them have accepted the invite though? It sounds like you have indeed exceeded the limit, if 32 people have accepted the invite, and joined Dropbox.You might still be able to send invites, but you wouldn't get the extra space. 

Hi @"IMExperts", I'd be happy to help! Would you mind clarifying the OS you're using, along with the Dropbox app version you have installed there? If you could also send me a screenshot of the error you get, that'd be amazing. Let me know more, and we'll take it from there! 

Hey @"IMExperts", welcome to our Community! Could you let me know how many referrals you’ve sent out to friends and family in total? The reason I ask is because, users can send up to 32 referrals to users in total, and if you exceed this limit, you won’t be able to send any more referrals. Let me know if this is the case…

Hi @"JasonC32", how many files do you have on your account? You can see this by right-clicking on your Dropbox folder, and then check its properties. Also, it might sound trivial, but have you tried signing out of the app, then back in?