Megan Dropbox Community Moderator

Hi @"ScottMOz", we don't have any current news on this. We will make sure to update any relevant threads if and once we do. Thank you!

Hi @"CHH1", welcome to our Community! Is it possible that you are over our device limit for the Basic plan? Would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already? If you only see two devices, please send me a…

Hi @"short1981", is it possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages? Can you also try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely?

Hi @"kristine03", can you ask the owner of the folder to remove you from said folder, and then re-add you? 

Hey @"kg2472a", let's look into this! Can you please send us a screenshot of the error you're getting after entering the security code in the app? Just make sure none of your personal info is shown there. If you happen to be running an antivirus or firewall on your computer, you can also try disabling them temporarily. Let…

Hi @"esmewang", on our end there isn't, but I'll definitely keep this thread open. That way, if any other user has any suggestions, or third-party apps that can do this, they can share them with you. Thank you!

Hey @"short1981", how are you today? Have you tried using a different browser altogether, or clearing the cache on your current one, and then trying again? If not, can you give it a go, and let me know how it goes? Thank you!

Hey @"rdb268", welcome to our Community! You should be able to see your deleted content when using Dropbox Rewind, including your folders. Is there a chance that the folders you're referring to, were shared content? Have you checked your sharing tab, along with your events page, to see if you'll be able to locate them…

Hi @"AEF", I just sent you an email, I'll see you there! 

Hi @"MotivatedMover", I'm afraid there's nothing we can do about phone Support, since the plan of the account doesn't support it. As for the folder, let's try one more thing: can you try to unshare the folder, and then share it again with them, just to check if they get the same error? 

Hi @"David B.191", let's jump right into this! Keep in mind that my message might be a little lengthy, in order to cover all of your questions. Firstly, you mentioned an argument of a much longer copied Dropbox link. Could you let me know more about this? Where did you see this? Do you use these steps in order to share the…

Hi @"DoctorRodrigo", I hope you're doing well! Keep in mind that the email is indeed an official Dropbox domain. You can see more about this here. Is the account used, or one with files in it, or one that you don't have access or doesn't have files to anymore? Keep me posted!

Hi @"AEF", my pleasure! Do you have the billing info of the Plus charge, in order to use our self-serve look-up tool, just to check if it's the same Dropbox account, as the one you're using on your end? 

Hi @"kristine03", sorry to jump in here! Just to clarify: are you able to see the content when you visit your account online? How exactly did they share the content with you? Did they add you, in order for you to be part of the shared folder? 

Hi @"AEF", thanks for bringing this to our attention. Did you upgrade from the Dropbox site directly, or via the Dropbox mobile app? Are you sure you're paying for the correct Dropbox account and that you don't have two of them? Feel free to let me know what your plan page reports too. Keep me posted! 

Hi @"Jovin", can you delete your current link, and then follow these steps, in order to create a new link through our website? Let me know if this changes things at all. 

I see @"mlayton619"! If you need anything else, just give us a shout. 

Hi @"esmewang", you could also try to sort your files by Size. That way you'll be able to locate all your 0kb files faster, and then delete them. 

Hi @"Jovin", let's jump right into this! Out of curiosity, which platform did you use, in order to create the link? If you check the file's Who has access setting, do you see selected the "Anyone with the link" option? Let me know more!

Hi @"Alkady", I just sent you an email, I'll see you there! 

Hey @"esmewang", sorry to jump in here! The safest way to go on about it would be either through the app, or through the website. As for the terminal, what kind of error do you get on your end when you try? 

Hi @"Charles S", I hope you're doing well! At the moment, we don't have any further news about this. We'll keep you updated if we do. Thanks a bunch!

Hi @"Alkady", welcome to our Community! Can I send you an email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there! 

Hi @"JRMarc", thanks for posting here today! It sounds like you're using our website, when trying to create shared links, and the content menu isn't visible there. Can you confirm your device's OS and the app's exact status and version as shown in your menu/task bar? Have you rebooted your computer since you first noticed…

Hi @"ClayNewman", welcome to our Community! Please bear in mind that deleted and permanently deleted files don't count against your storage quota. Permanently deleting files after they have already been deleted doesn't free any more space in your Dropbox. You can find out more info about this here. Can you please take a…

Hi @"Victor28", let's see what we can find together on this! Could you also confirm if your Dropbox folder is located in CloudStorage? Also @"PaoloCaMe" & Victor, could you clarify the app's precise syncing status as we speak, and how long it's been like that? Thanks a bunch! 

Hi @"Aaronw", just a small clarification: online-only are the files stored on the cloud, and available offline are the ones stored locally. Therefore based on your screenshot, it seems that offline files work without a problem. Can you send me a screenshot of the error you see when you try to open an online-only file?…

Hi @"donghyun kim", let's jump right into this! Have you tried contacting our Support team directly? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

Hi @"Rob52", welcome to our Community! If I understand this right, it seems you're using our website, in order to delete your content. Provided this isn't the case, and you're using a different platform, let me know. When you say that it disappears, are you referring to the "Delete" button? Have you tried a different…

Hi @"Licoge", can you clarify the type of file this happens to? Is this behavior consistent throughout your files, or just some of them?