Megan Dropbox Community Moderator

Hi @"Ben Wentzel", sorry to hear about your syncing issue. Could you let me know the app's exact status as shown at your menu bar? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? If you could also send me a screenshot of the error…

Hey there, @"MPM", thanks for posting here today! Can you clarify what the path is for your Dropbox folder, when accessing your app's preferences? Do you get any errors when trying to move the folder, outside of your Backup? Keep me posted, and we'll take it from there!

Hi @"chemistry4", welcome to our Community! Is it possible that you have any antivirus or other security applications running, that could be affecting this? If so, can you try disabling them temporarily while you install our app? Also, can you access www.dropbox.com without issue? If you could also send me a screenshot of…

Hi @"DIGI-ONE", if the last time you accessed the account was 4 years ago, then it's most likely deleted due to inactivity.

No problem @"Ron Hummel"! Glad to know everything is back on track! 😎

Do you see the number decrease at all @"mikeshick", or is it stuck like that for a while? 

Hi @"DIGI-ONE", you need to use the emergency backup code(s) you were given when you activated two-step authentication, or you would need another active device already signed into your account. Do you have access to either one of these? Without either of those, there's not much that we can do. 

Hi @"adj7388", and I am assuming you also get the same results when you try to access the link directly?

Hi @"bellestarr99", you mentioned the "iobit uninstaller", have you tried uninstalling directly from the device's Settings > Apps? Just asking, to check if an uninstall then re-install would help. 

Hi @"pbxUser", let's jump right into this! Keep in mind that my response might be a little lengthy, to cover all the questions you have. First of all, no. Dropbox won't delete anything. If your account becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if…

Hi @"Rebadurchee", can you clarify what your plan page shows to be taking up space there? As for moving all of your files out of Dropbox and then deleting your account, you can save everything that exists inside your local Dropbox folder, to a different drive in order for you to keep a copy, then delete the app, and your…

Hi @"mikeshick", can you send me another screenshot of the app's current syncing status, please?

Hey @"adj7388", I'd be happy to help! Out of curiosity: do you try to follow the link directly, or do you click the waffle icon -top left- in order to access your Backups? Let me know more!

Hi @"ImagePoint", sorry to hear about that! In regards to the context menu, have you tried rebooting your device at all? Also what do you see when you right click on a file, or folder in Dropbox? Feel free to send me screenshots, so I can have visual on this. Is the Dropbox folder located in the CloudStorage location for…

Hey there, @"Ron Hummel", let's jump right into this! Is it safe to assume that you're trying to delete content, using our website? Have you tried a different browser altogether, or an incognito tab on your current one? Also, is there a chance of that folder being a shared one? Keep me posted, and we'll take it from there!

Hey @"DIGI-ONE", thanks for posting here! Could you clarify if you're referring to our 2FA method, or if you have issues receiving our 6-digit-security-code? Do you have access to the email address linked to your Dropbox account? Let me know more!

Hi @"lizisallbiz", thanks for posting today! Can you clarify if you follow these steps on dropboxsign.com or from the signature hub via dropbox.com? Keep me posted, and we'll take it from there!

Hi @"drb01", thanks for posting here! First of all, thank you for providing me with all the necessary info, that was super helpful. Can you try accessing the app's settings and disable the badge temporarily, then re-enable it again, just to check how this goes? Keep me posted, and we'll take it from there!

Hi @"Merry2", sorry to jump in here! That email must have been an indication that you're slowly reaching your allocated quota. You can see more about the content that's taking up space in your Dropbox account here. In order to make up space for your account, you'd need to remove unwanted content. I hope this helps!

Hi @"Stefanogiovi80_", it might sound trivial, but have you tried re-starting your device ever since this started happening? 

Hi @"Tactical Retail", thanks for the info! Can you also let me know the Dropbox version you're using? You can find this by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi. If you could also send me a screenshot of the options you get, when you right click in a file/folder inside your…

Hi @"mikeshick", while we're at it, would you mind also clarifying the version of the app you're using on your end? Just want to make sure you're using a stable one, and not the beta version. Also, could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same…

Hi @"pheebs", sorry to jump in here! It might sound trivial, but can you access the app's settings, and clear its cache? You could also uninstall the app, and re-install it, in order to check if the behavior remains. 

Sorry to hear about this, @"myfirsttech_sg". Can we send you an email as well, to see what's going on?

Hi @"leoamit86", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help…

Hi there, @"Thusitha Fernando", welcome to our Community! Have you tried accessing the shared links using a different browser? If so, do they work as expected there? Does this error happen for all of your shared links, or some of them? Keep me posted, and we'll take it from there!

Hi @"Nc22538", let's see what we can do about that! Do you receive this error message right after inserting your Dropbox password or before that? Can you please open an incognito window on your browser instead, and give this one more try? Let me know what happens.

Hi @"luciferkhanh", welcome to our Community! The best way for you to accurately check your storage is online, through your plan page. When checking your Dropbox folder locally, there might be some discrepancies due to syncing issues, or settings that you chose. For instance, if you chose to selectively sync a folder, that…

Hey @"jakey dog", thanks for reaching out to us. Is it possible that you're a member of any shared folders that might be taking up your space? Or perhaps you've enabled the backup feature? Have a look there, and let me know what you find, thanks!

Oh, I see thank you for clarifying @"TimUnleashed"! Let me clarify: the save hard drive space automatically feature, only applies to files and folders you haven't opened in quite some time, or with files that you add online, and that they sync locally to the device. As for you right clicking, and selecting for…