Megan Dropbox Community Moderator

No problem @"wtong86"! If you need anything else, we'll be around here. 🤓

Yeah, I think an email would help us more at this point @"Koorbloh". I just created one on my end for you, and I'll see you there, thanks!

Hi @"shamim101", since the Dropbox folder is a syncing point between your device, and your account online, I wouldn't really suggest that. If you delete anything inside your Dropbox folder, that would result in a deletion for your account too. 

Hi @"LisanderI", let's see what we got here! So, if I understand this right, you need to give external access with a shared link to some subfolders, but you're worried because you see "parent" as to who can access the folder. If I got something wrong, don't hesitate to correct me. As a first thing, and to make sure we're…

Hey @"Etherealbylar ", welcome to our Community! I'd be happy to help, however in order to do this, I'd need some sensitive billing info. I think it'd be a better idea to reach out via email, don't you think? Let me know, and I'll open a ticket on my end for you! 

Hi @"Kallisti05", let's jump right into this! You mentioned that both folders on your Mac show as aliases that go nowhere. Have you tried the steps my colleague @"Hannah" suggested right here? If not, can you give that a go? I'll be happy to know how things turned out! 

Hi @"William M.26", I'd be happy to touch on each one of your points here! Here's what I understand, and feel free to correct me if I am wrong: you used Time Machine on your mac, which then erased your files, and prompted you to download the app but not on the File Provider as it was before. It sounds like Time Machine,…

Hi @"perspicacity888", I wouldn't mind having a closer look into this! Which platform do you use when you notice this message? Is it on the desktop, mobile app or website? If you happen to have a screenshot of the exact message, that'd be amazing. Just don't forget to hide any personal info that might be visible. I'll be…

Hi @"vincentye" & @"Nig l Hausmann", why don't we have a look into this? Have you tried contacting our Support team directly? Feel free to visit the Support page while you're signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private…

Hey @"MissSqueaky", thanks for taking the time to post here! Just to make sure we're on the same page, are you referring to this case right here? If so, then I've been with the Dropbox team for the last 4-5 years and I can confirm that this is how it worked ever since I'm here. Therefore I'm surprised you're seeing this…

Hi @"Chic PR - Sam", welcome to our Community! You mentioned that this happens with Chrome specifically. Would it be possible for you to check if Chrome is using any plug-ins, or restore it back to its default settings, and let us know how it goes? Keep me posted, and we'll take it from there!

Hi @"error-help", just to rule everything out, would it be possible for you to also try a different browser altogether? 

Thanks for the speedy response and for the screenshots too @"ricodude"! Have you tried clearing the cache on your browser? It'd also help if you could disable any plug-ins, just to rule that one out too, and make sure they don't interfere. 

Hey there, @"BillWaters", thanks for posting here! Your comments about this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, just give us a shout!

Hi @"meganelizabeth", would you mind downgrading from the beta version, and trying the stable one, please? In order for you to achieve that, you'd need to access your account settings, and turn off Early access, then you'd need to download the stable version of our app.

Hi @"TI GP", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments. Thanks a bunch!

Hi @"ricodude", sorry to jump in here! Does this happen with all of your files/folders or just with some specific ones? If you could send me a screenshot of the error message you get on your end, that'd be amazing.

Hey @"abueljebain", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there! 

No, that shouldn't be a problem @"wtong86". It seems based on everything you mentioned, that this would most likely be causing due to a syncing issue. 

Have you made sure the desktop app is open & syncing the way it should @"wtong86"? Also, it might sound trivial, but are your files inside your Dropbox folder at the moment? 

Hi @"xyz2023", I see, thanks for letting me know! Would you be okay if I was to send you an email, in order for us to have a closer look into this?

Hey @"mortenlk", I just sent you an email! Reply back to me, and we'll take it from there, cheers!

Hi @"Gidgette", I hope you're doing well! I remember opening a ticket for you back in August. Do you still face the same issue, or is it something else? Keep me posted! 

Hey @"wtong86", do you see the changes online when you visit your account online though? Asking, because we need to make sure this isn't a syncing problem that's causing this. Let me know!

Hi @"abueljebain", welcome to our Community! If I understand your situation here, it sounds like you no longer have access to the email address linked to your Dropbox account, therefore you no longer receive the 6-digit security code, right? If this isn't the case, feel free to let me know. Keep me posted, and we'll take…

Hey there @"CES2", I hope you're doing well! Would you mind clarifying if this behavior is happening on a specific browser? Have you tried a different browser, by any chance? Keep me posted, and we'll take it from there!

Hi @"Nolan D", thanks for sharing additional info with us! As Nancy mentioned, the way our Backup feature works is that you'd need to choose your entire Desktop for instance, and then you can also choose specific subfolders and paths from there. Would you mind sharing some screenshots from the errors you mentioned, in…

Definitely keep us on the loop @"sfmitch"!

Hey there, @"mortenlk", welcome to our Community! Do you have access to the email address linked to your Dropbox account? If so, then would it be okay for me to send you an email, in order for us to have a closer look into this? Let me know more!

Hi @"felipesfc", sorry to hear about that! Based on what Sam, our Community Manager mentioned, we had a temporary hiccup. Could you try again, and let me know if you still notice the same behavior? Keep me posted!