Megan Dropbox Community Moderator

Thank you @"sgoldberg"! Can you access the app's settings, and clear its cache, then uninstall Dropbox, and do a quick re-install, please? 

Thanks for letting me know @"Me420" & @"SM119"! Can you send me a screenshot of the error you get on your end, in order for me to have a visual too? 

Hi @"mikeshick", thanks for letting me know. Well, the performance of the Dropbox application starts to decline after reaching about 300,000 files. If you have around 2-4 million locally, then it's expected that it's not going to work the way it's indented to. Hi @"eduard5", I hope you're doing well! Would you be able to…

Hi @"TS13", can you also clarify the Dropbox version you're using on your end, just to ensure you're not using a Beta version? You can find this by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse there. If you could also attach a few screenshots of an example duplicated folder, that'd…

Hi @"Lee Firth", due to privacy and security reasons, we can't really access the link. If possible, would you be able to attach a few screenshots our way? 

Hey @"TimUnleashed", thanks for letting me know. It's interesting, because it's usually the other way around, and not folders/files becoming online-only. One more thing to check: if you open and check the folders that turn from available offline, to online-only what is the state of the files in them? How are they syncing? 

Hey @"Alain_Brassard", sorry to hear about that! Interesting. Would you be able to send me a screenshot of the error, in order for me to also have a visual of that? Does this happen with specific folders and files, or randomly? Let me know more!

Hi @"myfirsttech_sg", sorry to jump in here! What my colleague meant, is that you'd need to directly contact our Support team about this, since this issue would require some account-specific info, that we can't have while in a public forum. Have you tried following the steps that @"Nancy" provided? 

Hi @"NiceGuy33", sorry to jump in here! Do you use the desktop app locally on your device? If so, then the changes should automatically sync from the web, to your device. Now, if you're not doing it that way, and you wish to download them from the website directly, then I'd suggest that you "break" them into smaller…

Hi @"JoshO", could you try using either a computer, or a desktop site and click the camera-like icon in order to attach a screenshot directly back here? It'd help us in order to have a clear visual of this. 

Hi @"SM119", sorry to jump in here! Can you clarify what happens when you tap on the attach button within Gmail and select Dropbox? Also, can you please confirm exactly what program you are using to access your emails. Is it the Gmail app, or the Gmail site?

Hi @"mikeshick", thanks for posting here! I'm in agreement with what Support already mentioned. We're talking about a 10 year old device, that's been strained with the size of 4TB synced locally. It'd make sense that the app wouldn't handle that. However, as a few small checks: can you let me know the app's syncing status,…

Hi @"Mark 2", thank you for reaching out. I'm sorry for my lengthy response, I just wanted to cover everything. Dropbox Advanced, is exactly what the Help Center describes. Now as for Dropbox Business Plus, it is a plan for large teams and companies who need to efficiently give and receive feedback on projects, collaborate…

Hey there, @"sgoldberg", let's jump right into this! As a first step, could you clarify the OS you're using, along with the Dropbox version, please? If you could also attach a screenshot of the screen that you see as frozen, that'd be great. Do you notice the same behavior, if you access the Dropbox mobile app, and click…

Hi @"TimUnleashed", let's jump right into this! Can you clarify which version of the Dropbox app you're using, along with its syncing status? You should be able to locate both, by hovering your mouse over the little Dropbox icon, next to your WiFi on your task bar. Do you recall when this behavior started happening maybe?…

Hi @"MisterBijoux", I'm afraid there's nothing that we can do if the account has been deleted. You could re-open it, using the same email address, but the files aren't recoverable. 

Hi @"James Cain", welcome to our Community! Just to clarify, do you notice this error when trying to move your folder using these steps, or you're doing it a different way? Feel free to clarify. Keep me posted, and we'll take it from there!

Hi @"Svalen24", can you clarify your OS, along with the Dropbox version you're using on your end? If I were you, I'd also clear the app's cache too. Also, out of curiosity, what happens if you click "New Photos only"?

Hey there, @"TS13", let's jump right into this! Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray? When did you notice this behavior? Keep me posted, and we'll take it from there!

Hi @"Holly3902", thanks for the screenshots! In regards to the Keynote file, could you let me know if it was uploaded to the site directly via a Mac, or if it was synced using the Dropbox folder? 

If you need anything else, we'll always be one post away @"Datelight"!

Hi @"Tactical Retail", welcome to our Community! Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray? Let me know more, and we'll take it from there!

Hi @"haisletjason", does this happen with all of your videos, or only some of them? What is the file type? Also, do they preview without an issue when you try to open them online?

Hi @"Judy12159", your regular files are files that you uploaded to your account and that aren't shared with anyone. Shared content, is pretty self-explanatory, it's the content you share with others, (or that they shared with you) in order to collaborate with them. 

Hi @"Lee Firth", could you send us a screenshot of the error you get on your end, and walk us through the steps that you follow? 

Hi @"Rob_NZ", have you checked your Community-linked email address? 

Hi @"MisterBijoux", I hope you're doing well! Would you be able to share some additional info with me? Did you delete the account, or some files in it? Additionally, what do you want to remove? Keep me posted!

Hi @"escapium", let's have a look! Is it possible that you upgraded a different account than the one you're looking at? Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one? Did you upgrade via the Dropbox site directly, or on…

Awesome news @"mnjawala", thanks for letting me know! 

I just sent you an email @"Deadpool248", I'll see you there!