Megan Dropbox Community Moderator

Hi @"Josie P.3", thanks for posting here! I'm glad everything is back on track. If you need anything else, don't hesitate to let us know. Thanks!

Hi @"Maxime Coevoet", sorry to hear about that! Would it be too much of a trouble if you could attach here some screenshots of your starred content, as shown in the mobile app, and some as shown on the web? When did this behavior start happening? Let me know more, and we'll take it from there!

Hey @"StephenParr" & @"Brenda S.3", wishing you a great Monday ahead! Just wanted to check in with you about this. Do you still face the same issue? Have you tried clearing the browser's cache, then trying again? Keep me posted, and we'll take it from there! 

Hi @"hkonhartveit", I'd be happy to help! I just created a ticket on my end for you, since we're going to need some account-specific info in order to determine what's causing this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hi there, @"canuck1", I'd be happy to look into this for you! Let's start with a few basics, such as the app's version that you're using along with its syncing status. Can you check, and let me know more? If you also have any screenshots of the red X icons, that'd be amazing. Lastly, would you mind sharing with me how you…

Hi @"Sainev", happy Monday! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Keep me posted! 

Hi @"osa-uno", welcome to our Community! Do you face a similar issue as the one described above? If so, feel free to share some additional info with me. Keep me posted!

Hi @"clareykc", I'd be happy to help! You should be able to rename your files after uploading them to Dropbox, using these steps. Can you try this, and let me know how it goes? If you have any questions, let me know! 

Ciao @"cimino", benvenuto nella nostra Community! Ti dispiacerebbe condividere con me alcune informazioni aggiuntive, ad esempio il tuo sistema operativo e la versione di Dropbox? Inoltre, qual è lo stato di sincronizzazione dell'app al momento? Tienimi aggiornato e partiremo da lì! -- Hi @"cimino", welcome to our…

Hey @"Thomas C.40", I hope you're doing well! If you could also share some additional details with us, that'd be amazing. Details such as your exact OS, and Dropbox version along with a description of what's happening, will help us get the full idea. Keep me posted, and we'll take it from there! 

Hi @"ncarter", let's jump right into this! Based on the screenshot you provided, it looks like there's your "base" which is the root of your account, and in that root, you then have some folders including the "Story Album" folder. You need to access the root of your account, and delete the folder from there. You can do…

Hey @"Alexa23", great news! If you need anything else, we'll be one step away. Happy Monday! 😎

Hi @"alonzo86", I just sent you an email, I'll be happy to see you there! Have a great week ahead!

Hi @"Tshelor", did you also respond back to the ticket number, and agent handling your case? 

Hi @"Subs1", thanks for posting here today! Just to clarify, do you wish to access the account, in order to cancel the charge? I'm asking, because in this case we might be able to help you with the cancellation. Can we send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"lauren626", welcome to our Community! When you plug in the external drive, do you see the pop-up window that asks you if you wish to backup your drive? Also, is the external drive any of the following supported types APFS, HFS+, ExFat or FAT32? Let me know more, and we'll take it from there!

Hi there, @"wtong86", thanks for posting here today! I'd need some additional info, in order to understand what's happening. What type of file is this, and which platform do you use in order to edit it? Do you get any specific errors when you try to edit the file? Keep me posted, and we'll take it from there!

Hi @"Mike G", let's jump right into this! Could you let me know the app's exact status and Dropbox version as shown in your system tray/menu bar? Also, what is the OS that you're using? Can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Let me…

Hi @"cambam98", let's jump right into this! You mentioned that he shared the content with you. Did he use a shared link or shared folder? In any case, had he deleted the pictures inside the folder or the link, that should have been reflected on your end too. He could have moved the photos to a different folder, however as…

Hi @"Michel G.7",do you use the app or website when you're trying to unshare the folder? If you've tried using the website using your browser, could you also try a different one altogether? Also, just to make sure we're on the same page, do you follow these steps? 

Hi @"TS13", it seems you're two versions behind the latest update. Would you mind updating to our latest version that you can find here, and letting me know more? 

Sicuramente tienici aggiornati @"Boomerang"! Se questo non funziona, possiamo inviarti un'e-mail per esaminare più da vicino la causa di ciò. -- Definitely keep us posted @"Boomerang"! If this doesn't work, we can send you an email in order to have a closer look into what might be causing this.

Hi @"Michel G.7", if you could share a screenshot of what you see when trying to unshare the file using the web, that'd be great. Thanks!

Hey @"Tagri", I can see that Walter sent you an email, in order to check internally, what can be done about this. If you could hold tight, and have some patience until he gets back to you, that'd be amazing, thank you! 

Hi @"dnlrobles", thanks for posting here today! If you could try out the steps provided by @"marktb1961", and then let us know if this worked for you, that'd be amazing. Keep me posted!

Hi @"tmolinaro", and just to make sure we're on the same page here, are these the steps you follow in order to create a shared link? If not, can you walk me through the steps that you follow? 

Awesome news @"Sanjs"! If you need anything else, don't hesitate to give us a shout. Have a lovely weekend ahead,enjoy! 😎

Sì, penso che sarebbe una buona idea passare a una porta diversa sul router, o almeno scollegarlo momentaneamente, quindi riavviare il router e ricollegarlo @"Boomerang". In ogni caso, se non dovesse funzionare, fatemelo sapere! -- Yeah, I think it'd be a good idea to change to a different port on the router, or at least…

Hi @"CRG1", let's jump right into this! Would you mind describing the platform you're using? Can you also clarify your OS, along with the exact steps you follow? Keep me posted, and we'll take it from there!

Hi @"lloydschroeder", can I send you an email, in order for us to have a closer look into this?