Megan

Hey there, @Dr_B! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it.

in Dropbox desktop app updates are being blocked by Windows 11 Comment by Megan June 5

Hey there, @jimbobill! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

in My account is not active and I can't sign in to it. Can it be retrieved? Comment by Megan June 5

Hey there, @Hannah! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

in "Show in File Explorer" starts explorer.exe process that keeps running even after closing the file Comment by Megan June 5

Hey there, @Tomsetcvhel! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

in I was locked out of my Dropbox account due to lack of space. Comment by Megan June 5

Hey there, @PGmit! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

in The Windows context menu options only appear for the team admin, but not the members. Comment by Megan June 5

Hey there, @DrpSuus! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

in Dropbox app crashes my PC since last update on Windows 11 - it reboots the machine immediately Comment by Megan June 5

Hey @Murph004079! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

in I can't find the file I uploaded to my Dropbox account via Voice Record Pro Comment by Megan June 5

Hey there, @MKLAW! Quick check-in to see if you caught our last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it.

in I can't access my Dropbox Paper documents Comment by Megan June 5

Hey @KienLim! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

in I no longer have access to my email address, and can't receive the security code Comment by Megan June 5

Hey there, @chilltill! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

in "We’ve interrupted your sharing activity because you tried to share a file that may contain malware" Comment by Megan June 5

Hey there, @aknyc! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

in How to see the size of each folder online, and see what's taking up space? Comment by Megan June 5

Hi there, @mymissingaccount! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

in I'm no longer able to access my primary Dropbox account, it looks like it doesn't exist Comment by Megan June 5

Hey there, @pukohq! I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

in Version history is a right-click option for online-only files but not for offline ones on Mac Comment by Megan June 5

Hey there, @YorkieLover24! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.

in I'm getting emails about my Dropbox account being over-quota, but I pay for Plus. Comment by Megan June 5

Got it, @Bigeminy! Thanks for the heads up. I will pass on your comments to the relevant departments so that we can further improve. Have a lovely weekend ahead,enjoy!

in File location not visible when searching using the Android mobile app Comment by Megan June 5

Hey there, @anusuyab! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

in I signed into my account and I cannot find my files to restore them Comment by Megan June 5

Hey there, @AliceG66! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

in I have a link to a folder but it says I can't view it without upgrading Comment by Megan June 5

Hi there, @Caesarsalad! Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it.

in Unable to see highlighted words anymore when using search filter Comment by Megan June 5

Hey @Alexsch! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

in I downloaded my files locally, and moved them to an external drive. Now they're gone? Comment by Megan June 5

Hey @TwiN4819, sorry to hear about that! I have located your existing support ticket and can confirm it is still open and under review, which is why I’ve escalated the priority to 'High'. Rest assured, our team is doing everything possible to resolve this so you can add your recovery email without issue. Thank you so much…

in Add a Recovery Email to Your Dropbox Account for Easy Access and Extra Security Comment by Megan May 27

Hey there, @JCJC! Thank you for all the additional information you've provided. Based on the app version you are currently using (254.3.2480), it looks like you have the beta version installed instead of the stable one. This could be the culprit behind the issue. It's important to note that if you're currently using the…

in 20GB of content were made online-only, and I have no access to them without my consent Comment by Megan May 26

Hey @diogo_provete! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

in Files disappear from folders in Dropbox after I double click on them on Mac OS Tahoe 26.4.1 Comment by Megan May 26

Hi there, @Caesarsalad, let's jump right into this! Based on your thread tags, it looks like you are using our mobile platform. Could you clarify your mobile OS and the Dropbox app version you have installed? Also, do you notice this same issue when searching on our website? If you could send me a couple of screenshots of…

in Unable to see highlighted words anymore when using search filter Comment by Megan May 26

Hey there, @JCJC, sorry to hear about your experience! Provided that the files are available offline—and more specifically, have the green circle with a white checkmark—your thought process is correct, and this behavior is unexpected. However, I'd like to take a closer look and see what can be done here. Can you check the…

in 20GB of content were made online-only, and I have no access to them without my consent Comment by Megan May 25

Hey there, @mogens w.1, let's jump into this! Could you please confirm your device's exact OS, along with the version of the Dropbox desktop app and its syncing status? You can find this by hovering your mouse over the Dropbox icon in your menu/task bar, next to your WiFi. Please feel free to share any additional details.…

in My local files won't open. I can see them in the Dropbox folder, but can't preview them Comment by Megan May 25

Hey there, @Wynter, let's jump right into this! Do you use HelloSign or Dropbox to upload and sign your documents? Feel free to let me know the steps you follow on your end. Please send me a screenshot, with all personal information redacted, so I can see a visual of how the PNG image looks before and after it is attached…

in Why is Dropbox Sign adding a white backbround to the transparent signature png I uploaded? Comment by Megan May 25

Hey there, @OleChristen! It seems your reply slipped through, my apologies for that. Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick. Hello to you too @crossfbc, welcome to our Community! Could you please confirm your device's exact OS, along with the version of the…

in My Dropbox app (on macOS Tahoe 26.3) has been stuck indexing for a few days. Comment by Megan May 25

Hey there, @Callum_04, thanks for posting to our Community! I also agree with what Mark suggested. If you encounter any specific errors like the one you mentioned or can't find a way to cancel your team, could you send me a screenshot of your billing page? That will help me better understand what you are seeing. Keep me…

in Unable to delete account/cancel subscription Comment by Megan May 25

Hey there, @Ratel_Aleks, happy Friday. I hope you're doing well! 😊 With a Dropbox Family plan, you can sign in on as many devices as you need—there’s no limit. You can read more about this here. I hope this helps!

in How many devices does Family plan allow? Comment by Megan May 22

Hi there, @KateGoldbergHelp! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

in I need to cancel my subscription but don't have access to the account Comment by Megan May 22

Megan Dropbox Community Moderator

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