Megan Dropbox Community Moderator

Hey @"PastaShock", let me jump in here! I'd love to have a visual of what you described. Can you kindly send me a few step-by-step screenshots demonstrating the steps you follow in order to edit the file, and also the error you get when trying to open it? Just make sure no personal info is shown there. Does this happen…

Hi @"narsul", happy Monday! I definitely can. I just sent you an email. Please reply back to me as soon as possible, and we'll take it from there. Thanks! 

Hey @"equado", let's jump right into this! Usually these folders are created when you unlink/link to a different account on your computer, or if you re-install and choose a different location for your Dropbox folder. Here’s an article that discusses this in more detail. You can always check your app's preferences, and more…

Hey @"Mikedj19", sorry to hear about that! As a first step, can you clarify if your company deleted the individual files, or the entire account in the process? Also, if I'm not mistaken you mentioned that "they won't recover on other devices". Can you let me know more about this? How did you try to recover the content?…

Hey there, mabuznada​, let's jump right into this! As a first step, can you clarify what your plan page reports? Also, have you checked your events page to see when and where the deletion occurred? If your content was deleted then you should also be able to restore files from your Deleted Files page too. Let me know what…

Hey @"Jincheng W.", thanks for posting here! As both you and @"Rich" mentioned, that behavior is usually expected when a third-party app is involved with your Dropbox folder. Examples of such include backup services, antivirus, recently used file lists or third-party applications that monitor files in general. Although you…

Hey @"florismk", thanks for the heads up here! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi @"joolsadams", let's investigate further! If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. Could this be the case? You can also check this section of Help Center for more info and this FAQ right here.…

Hey @"Karma2013", let's jump right into this! I did some digging and it seems your case was escalated to our specialized agents to see if they could help on their end. In addition to that, I can see some further updates on the ticket that date back to December 12th. If you check your email, can you see Jen's update on your…

Hi @"louisdaigle777", I hope you're doing well! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"michael_munson"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"amigaforever", thanks for posting here! I'd suggest a reinstall using this link to see if it will improve the situation. If it doesn't please don't hesitate to let me know. Keep in mind that to upgrade to the full desktop experience and all its features, we recommend upgrading your operating system to Windows 10 or…

Hey @"Toha57"! I went ahead and created a new ticket on my end for you. Reply back to me, and we'll take it from there. Thanks!

Hey @"AmeliaMN"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"drcre8tiv"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hi @"tom4gail"​​, thanks for bringing this to our attention. It sounds possible that sharing was paused on your account, but let's see what we can find about this together. Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also…

Hi there, @"MaxKhan"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hey @"heiner_greenman"! Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me. Thanks!

Hi @"ehud"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi there, @"PeteTheSwede"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"LampAppSupport"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @"jake51"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hi @"damosol"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"CuriousPete12"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

No worries @"Kuroo"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hey @"Toa_Of_Justice"! Phew, that's great to hear. ☺️ Happy to see that your issue is now resolved! Happy Holidays, and wishing you a joyous season! 😍

Hey @"TNunan"! Since the app starts without an issue when you try to manually access it, then there's not much that we can suggest. That is because launching the app directly from the bat file isn't fully supported by Dropbox. In any case we'll leave the thread open to the Community, and welcome any other user that has a…

Hey there, @"mrcmrc", I hope you're doing well! I was wondering if the behavior remains the same when you access your account online using an entirely different browser. Can you also try the steps mentioned here about clearing the browser's cache, and using an incognito tab? If you notice the same pop-up message after…

Hey @"flingfuelexit18171231"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi there, @"GLSmyth", let me jump in here! If your backup files are taking up space on your account, you can go to this page and try to delete them from there. If you have any questions, let me know!