Megan Dropbox Community Moderator

Hi there, @"kleep", happy Friday! It sounds like you're part of a Dropbox Business team, is that correct? When you mention admin folder, can you clarify more? Is this a team folder, or a personal shared one? Let me know more, and we'll take it from there!

Hi @"jeminar1", from what I understand you are trying to share a folder that contains other shared folders. Can you browse the content of the folder you are trying to share and see if there's any subfolder left there with the little two people icon on them?

Hi @"Jamie1970", welcome to our Community! Just to make sure we're on the same page here: it sounds like you can't access your Dropbox account, since you no longer sync your Dropbox account with 1Password, is that correct? If not, feel free to clarify and let me know more. Do you remember the email address you used with…

Hey @"Black_Cat", if you search for the file name in your Finder, do you get any results? 

Glad this is now fixed @"Davidh2"! Please keep an eye on it, and let me know if this happens again. Thanks! 

There is another way to do it @"jeminar1", but it might take some time since you have a large content. You can either individually download your folders from the Basic account, and then add them to the Professional one. Or you can basically swap the emails between accounts. You can try changing the emails by using a third…

Hey @"tbhhde", you mentioned in your previous post that you have issues changing your files from online-only to available offline. Let me know if this is still an issue. As for your syncing preferences, could you check the app, under the Sync tab and let me know what settings you have enabled there? In any case, we can't…

I checked again, and I can see the email on my end, and it was sent to this exact address. In this case, @"heartleo", can you try to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums. It's best to use an Incognito or Private…

Hi @"Rodger P", just a clarification: do you get this error when trying to share a folder, or when you try to access a shared folder? 

Hi @"heartleo", the email won't be in your Dropbox account. You need to check your email's inbox for it, can you give it a go? 

Hi @"alokprasad19", odd indeed, especially if you're using the same account. Have you tried the uninstall-reinstall process? 

Hi @"Mark Edington", in your initial post you mentioned the "copy dropbox link", but the screenshot shows something entirely different. Are you referring to the context menu by any chance? If so, could you send me a screenshot of that, and also let me know the app's exact syncing status? As for the menu interface, can you…

Hi @"BryanmMac", thanks for the info! I was able to locate the ticket number, and it seems the Specialist responded back to you; asking for more info, but the ticket was automatically closed since you didn't respond back. Were you able to check his reply, and provide the necessary info? 

Hi @"Davidh2", let's jump right into this! How exactly do you move these files? Which platform do you use on your end: mobile app, desktop app or website? Do you notice this behavior in a particular folder or all of them? Let me know more, and we'll take it from there!

Hey @"JanFrederik" & @"Rich", I checked with our Team and it seems that this feature isn't available to all of our users at the moment. This feature is for teams only. We will shortly update the information at the relevant Help Center article to reflect that. Thanks for bringing this to our attention! 

Hi @"heartleo", I just sent you an email, I'll see you there! 

I'm afraid that without access to your old phone, or emergency codes there's not much that we can do @"heartleo". However, what I can do is open a ticket on my end for you, in order to have a closer look into this, and make sure we've exhausted all our options. Would that be okay? 

Hi @"KC805", generally an expiration date on a link, and a banned link isn't the same thing. When a link expires, and someone visits a link after it expires, they'll see an error that says "This link is expired." Links don't expire on their own, you need to set it up. As for a ban, your sharing activity simply gets banned,…

Hi there, @"alcap25", let's jump right into this! You can create and send 250 individual shared links to as many recipients as you want. A good thing to keep in mind though, is the limits we have when it comes to sharing, in order to avoid any possible bans when it comes to your links. If you have any questions, let me…

Hi there, @"guidomastorna", let's jump right into this! Have you also tried restoring your content using your events page? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes). You also mentioned that some of the content haven't been…

Hey @"heartleo", sorry to hear about that! You mentioned that when you try to access your account, it asks for either the 2FA code, or the 6-digit-security code, right? Have you tried using the latter? Have you also taken a look and tried the steps mentioned at this Help Center article? If I understood correct, it sounds…

Hi @"CAB2k", let's jump right into this! Do you get any specific errors when trying to share your folders/links with others? Did you also receive an email informing you about the ban? Let me know more, and we'll take it from there! 

Hey @"brendonf", you can try to contact Dropbox Support directly for this. How? Well, you can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed…

Hi @"Ron27 27", did you have the chance to review the content on the pages I provided above? If so, what did you find there? If you couldn't find your content there, that means that even if you added some files inside your Dropbox folder locally, they never synced online to your account. Therefore we would have no actual…

Hey everyone! Thanks for bringing this to our attention. Our engineers are aware, and actively working towards a fix. We'll update you soon with further news! 

Hi @"jeromebayawa", have you taken a look at this Help Center article for possible reasons why this might be happening and how to tackle it? Could you also confirm the Dropbox version you're using on your end, please? You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi on the menu bar.…

Hi @"Rellek7", in order for us to have a clear visual, would you mind sharing some screenshots of the Dropbox folders in both paths? Do you see visible the Dropbox syncing icons in both of these folders? 

Hi there, @"Ron27 27", let's jump right into this! Was the content synced to your Dropbox account online? If yes, have you then tried accessing your deleted files page, or events page, in order to restore your content from there? Provided the content wasn't synced to our servers, then I'm afraid there's not much that we…

Hi @"iAMClare", welcome to our Community! It all depends on the account's plan that you have. If the file you're editing is stored in your personal account, you will not need a Microsoft account or Office license to edit your files. If the file is stored in your business account, you will need an enterprise Microsoft…

Hi @"thorelen", can I send you an email, in order for us to have a closer look into this?