Megan Dropbox Community Moderator

Hi @"csteddy", in some cases if the app crashes, it might restart after a while without intervention from the user, but I can't promise you that this will for sure happen every time. The most certain way would be for the user to launch it, or maybe re-start the device, to make sure the app is syncing as it should. 

Hi @"Lbardwell", welcome to our Community! What you can do, in order to have all of your related .pdfs in one place is either make sure they're all in the same place/folder. Or, you can add additional pages to your scan, by tapping Add page. You can see more about this here. Is this something that would work for you? Let…

Hi @"kllbrg", sorry to hear about that! Do you face the same issue as the OP above? If so, can I then send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"dgm5307", sorry to hear about that! Keep an eye on it, and if this happens again or if you wish for us to have a closer look into it I can send you an email, just to check some account-specific info there. Thanks a bunch! 

Hi @"Bud1946", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

And does this happen with this specific folder, or all of them @"cherkcom"? If you could ask them to try a few basic steps, such as trying a different browser, or providing you with a screenshot of the error message, that'd be amazing. 

You should be able to click our camera-like icon and attach your screenshot here @"Pecan111". Just make sure that you're using either a desktop to do it, or if you're on mobile, you can use your browser and use the desktop mode there. 

Hi @"Pecan111", I'm afraid that since this isn't happening on our app, and since the link itself has been deleted, there's not much that we can do. You might want to contact Instagram directly with this. 

Hi @"celio3c", thanks for posting here! Thanks for reporting this. As a clarification, would you mind letting me know if you're facing issues with the shortcut icon alone, or with the system tray and start menu too? Let me know more!

Hi @"Dark Vader", I just sent you an email, I'll see you there!

Hey everyone! Thanks for reporting this. As a clarification, would you mind letting me know if you're facing issues with the shortcut icon alone, or with the system tray and start menu too? Let me know more!

Hi @"Dark Vader", can I send you an email, in order for us to have a closer look into this? 

Hi @"Pecan111", if you deleted the link on our end, that was a great move. Have you tried editing your bio, because if I understand this correctly, it sounds like the link might be attached there, right? If you could send us a screenshot, that'd be the most helpful. 

Hi @"csteddy", let's see what we can find together on this! Normally, clicking on the Dropbox icon on your task bar, should re-launch the app. Have you tried that? Also, could you clarify your device's OS, along with the Dropbox version you're using there? You should be able to find it, by locating your little Dropbox…

Hi @"patrickking", welcome to our Community! It might sound trivial, but have you tried restarting your device? Also, what happens when you choose Finder > Settings, then click Sidebar, then select one item in the Favorites section? Let me know more, and we'll take it from there!

Hi there, @"Bat-Sheva G.", I'd be happy to help! As a first step, I suggest that you access the app's preferences, and then visit your Sync tab there. That should give you the actual Dropbox folder location. Once you check where your Dropbox folder is syncing, you can then safely delete any other references, just make sure…

Hey @"35567ggg", let's jump right into this! Let me make sure we're on the same page here: if I understand your need correctly, it sounds like you wish to automatically upload your USB content to your Camera uploads folder, am I right? If not, feel free to correct me, and let me know more! Camera uploads is a feature that…

Hi @"amk2", whenever you're ready, and after trying Chippie's fix, and if the issue persists; you can respond back to this thread, and I'll go ahead and open a ticket on my end for you. As to why this is happening at that specific point in time, I'm not really sure about that. 

Hey @"tcredding", I hope you're doing well! If I understand correctly, you're don't have access to the email address of your Dropbox account, in order to receive the 6 digit code, and sign in to your account. I moved your post to this thread with more info on this issue. Could I send you an email, just to see if there's…

Hey @"James123123", thanks for posting! Is the application otherwise working and syncing as normal? Do you see the syncing icons on your files or are they missing too? And have you recently upgraded your OS perhaps? Also, out of curiosity, have you tried uninstalling and reinstalling the app as well? Maybe that will do the…

Can you kindly send me some example screenshots of you reproducing the issue, in order for me to have a visual too @"user38"? Also, have you by any chance tried switching to a different browser? Does it happen immediately when you click on the folder? 

Hi Ken, can you try changing your billing info using these steps, and let me know if it works out for you? 

Hey there, @"user38", I'd be more than happy to help! Now that's indeed a weird situation there. Do you open the files using the website, or the desktop app? I'm assuming the app, is that right? Do you notice any errors, or does the content simply goes to your trash/deleted files? Let me know more! 

Hi @"errik_", thanks for posting here! Yes, Jay's response is valid. I hope this helps!

Hey guys! We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. For that reason, your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can…

Hey there @"punksinatra", happy Thursday! Purchasing the plan would give you another 50GB on top of your current quota. So it would be indeed the 50GB, plus the storage you currently have available which you can find here. I hope this helps!

Hey @"kpurcell" & @"mel131"! Let me explain: it seems that your Dropbox Professional account has been upgraded to the new Essentials plan at no extra cost to you. What does that mean? You’ll keep all the features you had on the Professional plan, as well as some additional functionality, including end-to-end eSignature…

I'm glad I could help @"vdavis06093"! If you need anything else, we'll be one post away! 😎

Hi @"amk2", can I send you an email, in order for us to have a closer look into this? Also, just to make sure, it sounds like everything is back on track @"chippie", right? 

Hi @"Santa72", let's jump right into this! Have you tried signing out of your Google account, beforehand and then trying to see if Dropbox will prompt you to sign in using Google Sign-In? Keep in mind that, In order to have an admin console, you'd need to be part of our Business plans. If you're on a Basic account, you…