Megan Dropbox Community Moderator

Hi @"Ohiojr", welcome to our Community! When you say corruption issues, do you mean that you see a lot of corrupted files inside your account? You also mentioned that you have some problems with Lightroom changes not reflected inside Dropbox. Would you mind clarifying, and walk me through the steps that you follow on your…

Hi there, @"Marchant3", welcome to our Community! You should be able to find your billing page if you go online, click on your avatar (or initials) on the top right, then settings. Since you mentioned that you can't find it that way, you can also try this link. Keep in mind that if you're using a Basic account, you might…

Hey @"Ian_A6", can you also try to run an advanced reinstall, please? If this doesn't work, let me know and we may need to open a new ticket. 

Hi @"kpurcell", welcome to our Community! When you say "welcoming you to our Essentials plan" do you mean that the plan was similar to the one the OP mentioned? Did it ask if you wish to try the new plan, by any chance? Is it possible that you have two separate accounts? If you have any screenshots, feel free to share them…

Hi @"effinsyv", let's jump right into this! Other than using Dropbox Backup, and accessing these files using our website, what you can try as an alternative is to duplicate the content. You can create a new folder inside the root of your Dropbox account, so that you can keep your content visible when you open the app.…

Hi @"vdavis06093", let's jump right into this! If I understand the situation completely, it sounds like this error message is coming from our website, when you try to download your audio files, right? if not, feel free to clarify more for me. Have you tried using an entirely different browser? Also, do you happen to know…

Hi @"Environmental Learning Center", how are you today? What version of MS Word are you using when you notice this? Since the shared link works normally outside of the Office program, this would indicate that the issue doesn't lie with Dropbox itself, but the Word app preventing the shared links from opening properly. Let…

Hi @"DavidW2", thanks for posting here today! Would you mind clarifying the OS you're using along with the platform (website, desktop or mobile app) you're using when trying to preview the files? If you have some example screenshots, feel free to share them with us here, in order to have a clear visual. Keep me posted!

Hi @"BBPWM", thanks for posting here today! Would you mind clarifying the OS you're using along with its version, and the version of the Dropbox app on this device? If you have some example screenshots, feel free to share them with us here, in order to have a clear visual. Keep me posted!

Awesome job @"Gee5"! I was able to locate the ticket, and also passed my comments there. One of our agents will be with you shortly. Thanks a bunch! 

Hey @"Nate4", thanks for sharing what worked for you with the rest of the people in the Community! If you need anything else, let us know! 🙂

Hi @"OG246", happy Wednesday! Thanks for sharing that with us, and our users and we're always at your service! 😊

Hi @"mdea1a", thanks for sharing that again with us, and for the patience in regards to that. As for the frustration, it seems my colleague, Walter asked @"helpme5" for some more info. Definitely let us know more as to how your case is going as soon as you have a response, and the culprit of what could be causing this.

Hey there, @"Kramer7", welcome to our Community! Is it safe to assume that you're using our desktop app, in order to open these files? You should be able to store package files using our desktop app, but it's helpful to keep these things in mind as well. As for editing, you'd need to have the necessary program on your…

Hi @"evanskaufman", welcome to our Community! As a first step, would you mind clarifying the exact OS you're using on your device? Also, out of curiosity: if you quit our desktop app, do you notice the same behavior? Can you give this a go? Update me with the results!

Hi @"webatbcp_on_db", I hope you're doing well! When you say get rid of the share options, do you mean unsharing the folder itself, or preventing people from seeing info of other collaborators? Just asking to make sure I provide you with the correct info there. If you meant something entirely different, let me know. 

Thanks for that @"Suzanne W.4"! I was able to locate your ticket, and I can see that it's been escalated to the relevant department. Hang tight, and an agent will be with you shortly, to investigate on this!

Thanks for that @"mdea1a"! I was able to locate your ticket, and I can see that it's been escalated to the relevant department. Hang tight, and an agent will be with you shortly, to investigate on this!

Hi @"RuthP", the grey and white cloud icons mean that the file/folder you're looking at is online-only. You can see more about that here. And yes, you can choose the content you want, and then right click it, and select how you want to sync it: either available offline, or online-only. 

Hey @"hologroove", exactly what I meant. 😊 You can give this one a go, see how it goes, and we're always here to assist if things don't go exactly how you have them in mind.

Hi @"hologroove", how are you today? The best option we'd suggest of course would be to not backup the folder at all and simply reconnect and sync your data from the web as it's the safest way to go on about it. However, in theory, this could indeed work. We would have to keep some important parts in mind though: The first…

Do you have the ticket number reference, in order for me to locate the ticket on my end, Suzanne? 

Awesome news @"RuthP"! If you need anything else, give me a shout! 😎

Hi @"Suzanne W.4", if the files have a blue syncing icon, it means their changes are still syncing. Would you mind sending over a few screenshots of the icons, along with the app's current syncing status? 

Hi @"Stvno", would you mind signing out of the app, and then back in to check if the behavior remains the same?

Do you have the ticket number reference, in order for me to locate the ticket on my end @"mdea1a"? 

Hi @"Damien C.1", is it possible that you've disabled Dropbox-related notifications directly through the mobile's settings? Can you check there too, in order to make sure that you're set to receive them? 

Hi @"Elyse22", you can how to clear your cache here. As for the incognito mode, here is how to check, and access an incognito tab in order to check if everything works the same way there. 

Hi @"mdea1a", your Support options depend on the plan you're using. Remote access might sometimes be available when using our chat support, which is available on paid plans. What I mean when I say to move the content back to their original path, is to take your Documents, or Desktop content, and copy them from within your…

Hi @"RuthP", thanks for the info! Have you tried re-downloading and installing the app again?