Megan Dropbox Community Moderator

Hi @"Gomba", let's jump right into this! Is your Dropbox folder in the ~/Library/CloudStorage? I would like for you to locate your Dropbox icon. It would be on the menu bar, next to your WiFi and hover your mouse there. Once you do, could you let me know the version of the app that you're using, along with its syncing…

Hey @"Sylvan " , thanks for the added info! If you compare a file before uploading it to Dropbox, and after uploading to Dropbox and downloading it again, do you notice any change in the metadata/size/etc? Can you attach some screenshots here, in order for us to have a visual too? Also, do you upload the content manually…

Hi @"lex9", did you follow the steps shown in this article in order to send them a viewing shared link? It sounds like you either added them directly to the folder, could that be the case? Are you part of a Dropbox Business team or an individual plan? 

Amazing news @"gregoirc"! If you need anything else, give us a shout! 😎

Hi @"LS181", do you have a different player that you can use, in order to test if this is a player issue or not? You can try downloading an example file on your mobile, to test this out. 

Hi @"August West", I'd be happy to look closer into this. Would you mind if I was to send you an email in order for us to investigate further? 

Hi @"Vince_2020SolarPV", I'd be happy to look closer into this. Would you mind if I was to send you an email in order for us to investigate further? 

Hi @"gregoirc", if you open the Dropbox Capture desktop app and then click the “⁝” (vertical ellipsis) in the top-right, then click Preferences, can you toggle Generate closed captions to off, and then on again?

Hi @"August West", thanks for posting here today! You don't need two separate accounts. Since you need a plan that can create template links, you should cancel the Dropbox Essentials bundle completely (via dropbox.com). Then wait for it to downgrade to Dropbox Basic on your renewal date. And then purchase the plan named…

Feel free to share your ticket number reference with us, in order to locate it on our system @"MRFishe". 

Hey @"Bryce77", I just created a ticket on my end for you. I'll be happy to see you there, cheers!

Hey @"gregoirc", happy Monday! What type of OS do you use on your end? Could you please clarify if the subtitles are embedded to the files or if they're a separate, .txt or .srt file for example? Does this happen for all of your video files? 

Hey @"lex9", happy Monday, let's see what we can find together! That'd be rather odd, since we don't have any specific restrictions in Spain. Do they get any specific errors on their end, when trying to view the shared link? If so, can you tell me more about the error, or send me a screenshot? Let me know more, and we'll…

Hi @"LS181", welcome to our Community! Do you notice this type of behavior with all of your videos, or just some of them? When you try to preview them online, do you notice the same lagging or do they preview without an issue? Let me know, and we'll take it from there!

Hey @"Bryce77", I'd be more than happy to help! We'd need to look into this internally. Would you mind if I reach out via email, in order for us to investigate? Keep me posted! 

Any time @"Walt347"! Have a great week ahead! 😎

Hey @"GerardoPetrosino", is this a regular thing, or does this happen out of the blue? If you also had a screenshot, I'd more than appreciate it. Thanks!

Hi @"John Wehn", do you have any external drives connected to the computer in question/Dropbox app perhaps? Also, can you check the properties of your Dropbox folder, to identify how many files you have there? I'm simply asking, because you'd need less than 300K files, in order for you to be able to migrate. See more about…

Hi @"Walt347", happy Monday! All you'd have to do would be to download & install the app on the needed device, and that should do the trick. If you have any questions, don't hesitate to let us know! 

When you say Android, can you clarify the exact version of your Android @"DAVEN L."? Have you also tried the steps mentioned here? Also, it would be of great help if you could attach some step-by-step screenshots of what you see on your end. If you have any issues attaching the screenshot, can you try sending it over using…

Hey @"Sylvan ", welcome to our Community! Keep in mind, that the mobile Dropbox app uploads your content in full resolution. However, when you try to preview them inside the app, you will see a scaled down version for faster loading. With that being said, do you notice the same behavior in the loss of the HDR quality, even…

Hi @"AO6888", that behavior is quite odd. Does this happen only when you use the app, or when you upload a file using the website too?

Hi @"moyay", do you notice this behavior only when you use your Dropbox folder/content? I would like for you to locate your Dropbox icon. It would be on the task bar, next to your WiFi and hover your mouse. That should give you the version of the app that you're using.

Hi @"gregoirc", welcome to our Community! Would you mind clarifying if you're referring to Dropbox Capture, Dropbox Replay or perhaps about previewing a file in your Dropbox account? What file type are you referring to? Keep me posted!

Hey @"chriscam85", let's jump right into this! I'd love to be able to investigate further on this. Would you mind if I reach out to you via email, in order for us to have a closer look? Let me know, and we'll take it from there! 

Hi @"Ravi Mane", thanks for letting us know more about that! Can I send you an email, in order for us to investigate further? Let me know!

Hi @"ProfCJJ", keep in mind that during an upload, the transfer speeds are also dependent upon how quickly your computer can process and compress the components of the files to make them available for upload. The Dropbox client will also batch upload smaller files into batches of 800 files. If you have 800 * 1 kB files the…

Hey there @"doubleezat", thanks for posting here today! Does this happen with your Dropbox folder, or any other folder on your device? As a test, would you mind quitting the app, and then -before opening it again- checking to see if the same thing happens while the app isn't running? Let me know what you find, and we'll…

No need to post your email on a public forum @"GraniteConsulting". I just sent an email to your Community-linked email address. I'll see you there, cheers!

In this case, can I send you an email, in order for us to have a closer look together @"bluecrab347"?