Megan Dropbox Community Moderator

Hey @"TomJayUK", let's see what we can find together on this! If I understand your concern, it sounds like some folders aren't visible within your Dropbox folder, am I right? If not, don't hesitate to let me know! Have you checked your selective sync settings, to make sure you didn't accidentally remove them locally? What…

Hey @"robertkovax", welcome to our Community! Would you mind clarifying your exact OS, and the version of the Dropbox app you're using on your end? When did this start happening on your end? I'm asking, because based off of previous communications, and updates the issue seems to have been fixed for now. Keep me posted!

Hi @"Yannalfo", thanks for posting here, how are you today? Due to recent OS changes and changes with the Gmail app, the option to `Attach From Dropbox` is no longer available. I'd encourage you to start the email from Dropbox app following these steps: In the Dropbox app go to the overflow menu (3 dots) Select: Send Copy…

Hey @"annesuttonphoto", thanks for taking the time to post here! Some shared links can also have "can edit" permissions. Would you be able to double check, and also have a look at this Help Center article, just to rule out the possibility of you using such a link? If I were you, I'd try to re-create the link from scratch,…

Hey @"Lostinthewilderness",, I checked, and Nancy has indeed received your message. Hold tight, and she'll get back to you as soon as possible with more info. Thank you! 😎

Hi @"RalphT", let's see what we can find on this together! As a first step, would you mind double checking for the little Dropbox icon, next to your WiFi on your menu bar? Is it there? If so, you should be able to click it, and access the app's preferences, in order for you to then access your Sync tab. The path of your…

Wishing you a great day & a healthy rest of your week @"SchumiFlatOut"!

Hey @"SchumiFlatOut", thanks for posting here today! Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks a bunch!

Hey @"This is J", thanks for sharing this workaround with everyone! If anyone still has trouble after following these, let us know we'd be more than happy to help! 😎

Hey there @"RabanusMaurus", welcome to our Community! Can you please clear your browser's cache or try another browser/incognito window and let us know how it goes? If you still notice the same behavior, I'd appreciate a screenshot too. Thanks!

Hey @"jfreed", can you walk me through the exact steps that you follow when this happens, and how you edit the content? Also, do you use our mobile app, desktop app or website? If you have any screenshots, they're more than welcome! 

Hey @"esk", certainly! I'll forward your feedback to the appropriate areas so we can continue to improve our app. In the meantime, if you need anything else don't hesitate to give us a shout!

Hey @"Scottjbrenner", now let's see how we can get things going here! Now, it sounds like your Business team might be temporarily in a locked state, but no need to panic. If you follow the steps provided in this Help Center article, you should be able to either upgrade your Business account, or disband the team. Since you…

Hey @"Patricia V.2", I'd be happy to look into this with you! The first thing we want to check is that the changes you made (making content online-only, and using selective sync) have synced. Would you be able to check the app's syncing status, and let me know what you find? If you locate your Dropbox folder, and right…

Hey @"jfreed", let's jump right into this! Do you notice this with all of your Excel files, or a particular one? Also, would you mind clarifying which platform you're using when editing your Excel document? Keep me posted, and we'll take it from there!

Hi @"Texas_Tucker", I hope you're doing well! What I would suggest is that you cancel the HelloSign Essentials package, wait for the downgrade and then re-upgrade through Dropbox, on our Essentials package. If you need any help or have any questions, I'm always here for you!

Hi @"Chemist867", and do you see more than 1 Dropbox folders, when you follow and access that path? 

Hey @"landijac", in this case, we might need to look into this more closely. Would you mind, if I send you an email in order for us to investigate further? 

Hi @"ghetis", thanks for the added info! What about pausing the Dropbox app or even quitting it? Does that work at all?

Hey @"htgadmin", thanks for replying back! In order for us to have a clear idea in mind as to what happens, would you mind clarifying if you follow these steps, in order to share your Passwords with the rest of the users? If you do it using another way, don't hesitate to let us know. You also mentioned that you have some…

Hey @"esk", this is a prompt that someone can easily just close from the X at the top right corner. If you scroll to the top, and dismiss the Learn More, are you able to find a way to close the window? What happens if you click "view folder" instead? 

Hey @"tomgrin74", thanks for updating us and giving us a heads up! I was able to check Walter's email, and saw that it was still open, in case you want to reply or report anything back to him. Now as to why this might have happened, and what could have caused it: I have to admit it was a whirlwind of a case that could have…

Hey @"Chemist867", thanks for replying back! If you check the app's preferences, and specifically under your Sync tab, you should be able to find where your actual Dropbox folder is located. Based on the screenshot, I'm assuming it's the one above dropbox.cache. If you open your Dropbox folder, do you see more as…

Absolutely correct. At the moment we don't have an ETA @"orion53", but we'll make sure to jump in here, or any other related threads, and give you an update on this once we do. If you need anything else, you know where to find us.

Hi @"landijac", thanks for bringing this to our attention. Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again? Keep me posted, and we'll take it from there!

Hi @"orion53", that should explain it! Since you're on a Dropbox Basic plan, and using a Windows machine, then you'd need a paid plan to make files available online-only. The option hasn't rolled out yet to Windows devices for Basic users. You could however use selective sync instead.

Gotcha @"awilson576" & @"Mark", thanks for letting me know more! Your comments on our Backup & deleting your content have been quite helpful, and I will do everything I can to ensure that your voice is heard. If you need anything else, let me know!

Hey @"Chemist867", welcome to our Community! I'm not sure I'm entirely on the same page as you. When you say you have "multiple versions of Dropbox in your account" can you clarify, and let me know what you're talking about? Do you have multiple versions of a file, or something different? As for the screenshot, have you…

Hey @"ghetis", let's see what we can find together! What steps did you follow when trying to import content in the first screenshot? Does this happen with a specific file, or all of them? Also, if you momentarily pause the Dropbox app, and then try to import your content, do you have any luck then? Let me know, and we'll…

Hey @"CCbug1", we wouldn't have jurisdiction to change the email address on a Dropbox account, or verify you on a different email address. However, I think it'd be best to continue via email, in order to let the specialized agents take a look into this, and see what they can find about it. Did you receive my email?