Megan Dropbox Community Moderator

Hey @"Jeremy11111", I'd be happy to help! If I understand correctly, it sounds like you moved a team folder, into your personal folder in a Business team, right? If you visit your account online, is the move complete? I'm only asking because Team folders can’t be moved into personal folders. However you can copy a team…

Hey @"toni R", you mentioned that if you share the link they can see the changes. So, a guess would be that you're working on a shared link with view only permissions, and not a shared folder. But let's make sure that this is the case there. Are you the owner of the folder? If so, would you mind removing the members from…

Hey @"sgrbt", in this case can we create a ticket on our end for you? 

Is it possible that you have more than 3 devices linked to your personal account @"sherryspies4"? Could you check here to see how many devices you have currently connected to your account?

Hey @"timmalloy", can you please clarify how many signatures you've used so far and what plan you are on? Could you also try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

Hey @"August West", since I already sent you an email, and yet you didn't receive it, would it be possible for you to follow the steps mentioned above, in order to create a new ticket and send it back to me? If you have issues with that, I could try to send you a new email from scratch, but if you could first give it a go,…

Sure thing @"Sylvan "! Take your time, and let us know what you find once you're ready. 🤓 As for videos & photos, you can't attach videos, but you can click on the camera-like icon in order to attach your screenshots there. If you're using your mobile, you might need to access our Community through a browser, and request…

Hey @"sherryspies4", welcome to our Community! As a first step, can you clarify the OS you're using on your Macbook? How long has this been happening? Also, if I were you, I'd try uninstalling the app, and then re-installing it. Can you give this a go? Let me know of any updates!

Hey @"toni R", welcome to the Dropbox Community, I hope you like it here! Let's take this one step at a time. So, it seems that you have a shared folder with others, is that correct? Did you share the folder directly using these steps, or maybe using a shared link? Feel free to clarify. One more thing: which platform do…

I'm afraid that wouldn't work @"timmalloy". You should be able to attach it here, using the camera-like icon when trying to respond back to us. Can you give this one a go? 

Hey @"CI Backup", welcome to our Community! Keep in mind, that deleted files don't use up your quota, so, permanently deleting them makes no difference. Also, just to clarify, do you use our website when trying to delete your content, is that correct? I'm simply asking, because you should be able to empty your device's…

In that case, can you try to contact Dropbox Support directly for this, August? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.…

Hey @"ajknoblich", is the content you're downloading inside a shared link, or does it reside it inside your Dropbox account? Can you try downloading or using an alternative zip extractor, and trying there? 

Hi @"rideintothesun", let's jump right into this! If you created a personal account, then they shouldn't be having an issue inviting you to join their Business team. You might need to choose to either join the Business team using this account, or create a new one, but that's up to you entirely. If you have any questions,…

I just sent you an email @"dson131"! I'll see you there, cheers!

Hey @"timmalloy", there doesn't seem to be a screenshot attached in this thread. I also checked and it doesn't seem to be on a different thread either. Where did you attach the screenshot exactly? Do you notice this behavior on multiple browsers too? 

Hey @"August West", have you checked your Community-linked email address, along with your spam/junk to make sure the message isn't there? 

Hi @"RobinVideo", thanks for the added info! It's not entirely clear to me if you tried switching browsers or not. Have you also tried an incognito tab on your current browser? 

Hey there @"matt"_sonicvisor, thanks for posting here! As a first step, keep in mind that your comments on our app have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. In the meantime, feel free to also…

Hey @"TMLslicer", thanks for posting here today! In order to achieve what you asked, you'd need to unshare the folder following the steps mentioned here. As the Help Center article states: When you unshare a folder, the files are permanently deleted from each member's account and removed from any linked devices the next…

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hi @"Paul_Hulford", welcome to our Community! In order for you to check if you're part of our small, selected group of individuals that can install the app on their device, you can try the following: Open any Paper doc. Click the “?” icon in the lower-right corner. Click Get desktop app. Click Download the app on the…

Hey @"atcinla", let's jump right into this! Have you made sure that you have the available space, in order to copy the folder into your Dropbox account? Does this happen with every new folder, or just a specific one? Let me know more! 

Hey @"Michelle Byrne", can you clarify the OS you're using, and give me a step-by-step process, please? You mentioned you're using our website, right? 

Hey @"Michelle Byrne", let's jump right into this! Are you accessing the transcript using a shared link? If not, feel free to clarify and let me know more. Do you happen to have a screenshot of the message, in order for us to have a closer look into this, please? Keep me posted, and we'll take it from there! 

Have you tried uninstalling then re-installing the app @"buroz"?

Hey @"RobinVideo", I'd be happy to help! Just to make sure we're on the same page here, are these the steps that you follow on your end, in order to create your File Request? Have you tried using an alternative browser, or to clear the cache on your current one, just to exclude any browser-related issues? Let me know more,…

Hey @"Gomba", it sounds like you're using a beta version of our app. Can you try downgrading from your account settings, and turning Early Access off? Then once you do this, you can try downloading our stable build and installing it. Also, if you visit your account online, are you able to see your Logic files there? 

Hey @"marietararealtor", it seems we have a new stable build out at the moment. Would you mind installing it from here? Also, would you mind following these steps, in order to fix the permissions and/or hardlinks of your files? 

Hey @"marietararealtor", you mentioned that your syncing status was showing 2,282 files syncing. Is the number going down, or is it stuck like that?