Megan Dropbox Community Moderator

We will try our best to help you gain access to the account @"CCbug1". However, if we can't do that, then it'd be best for you to download them from your connected device that you already have access to. That way, we can cancel the plan, and you can transfer them onto a different one. I hope this clarifies!

Hey @"orion53", thanks for the screenshot! In the picture that you uploaded, I can see the selective sync option. Do you get any errors when trying to click and follow the steps there? Also, keep in mind that it sounds like you're using a beta version of our app. You might be experiencing some issues because of that. If…

No problem at all @"M14"! If you need anything else, give us a shout. Enjoy the rest of your week! 😎

Hey @"awilson576", thanks for replying back! To answer your question about the reset of the folder paths, you can see more about this here. However, I'm not sure this will help, since the content has already been deleted. It would help if you did this prior to the deletion of your account, but by all means please give this…

Hey @"Nick K.19", I'd be happy to look into this with you! Does this happen with a specific file or all of them? Also, if you try to restore a file using your deleted files page, do you get the same results? Let me know more, and we'll take it from there!

Hey @"frasermu", thanks for the added info! It seems this has to do with After Effects, and how it's treating these files/projects. It's not unlikely that since both Dropbox and After Effects are working on the same files, there are some sort of conflicts while Dropbox syncs the same content. Even when it doesn't seem that…

Hey @"M14", let's jump right into this! You mentioned that some folders are missing: is it possible that the app hasn't fully synced yet? Can you check its syncing status, and let me know what you find? Have you tried following these steps, in order to make your online-only folders, available locally? Let me know more, and…

Hey @"CCbug1", definitely! I just sent an email to your Community-linked email address, I'll see you there!

Hey @"cvanwyk7", let's see what we can find together here! Would it be okay for me to reach out via email, in order for us to have a closer look? Let me know and I'll be happy to open a ticket on my end for you. I'm suggesting the ticket route, since we might need some account-specific info, so it should be safer. Let me…

Hi @"amanda727", welcome to our Community! From what I understand here, it sounds like you were part of a Business account, but your account was disabled. I'm assuming you weren't the admin of the account, correct? Have you tried contacting the Team's admin, and ask them why this happened, or to add you back? They should…

Hi @"sangaines", let's jump right into this! Do you remember the credentials (email & password) used for the Dropbox account? If so, have you tried gaining access to it? You should be able to access it, even if the email is no longer valid. Provided that it asks for the 6-digit-security-code (in that case you'd need access…

Hey @"CCbug1", I'd be happy to help as much as possible here! Do you happen to remember the password of the paid account? If so, then you can try logging into the website, online to see if you can change your email from there. Provided that it still asks for the 6-digit-security-code or that you don't remember your…

Hey @"williamaran", let's jump right into this! Does this happen when you try to preview the files online too, or only when you view these files locally? Also, do you notice this with all of your files, or only some of them? Let me know more, and we'll take it from there! 

Hey @"koizpad", did you download these files from your account online, or did you sync them using the desktop app? Would you be able to send us a screenshot of the error too? 

Hey @"Cressida Downey", based on the screenshots you provided before, it seems that each of the shared folders is 1GB, which would justify the 2GB of taken space.

Hey @"koizpad", let's see what we can find together here! Do you experience the same situation as the OP mentioned? When you say that your content gets damaged or corrupted, would you be able to clarify more, and let me know if you get any specific errors when trying to preview it? It'd also be lovely to walk me through…

Hey @"Roy2010", thanks for confirming the version of the app that you're using. It's been a moment since we last spoke, would you mind sending me a new screenshot of your app's current syncing status, and any if the issue you're still facing is the red-icon pop-up, or the app's current status not syncing files?

Hey @"Saxa421", let's jump right into this! As a first step, have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through? If I were you, I'd also check the spam/junk folder in my inbox to see if there is any sign of the email there. Keep me posted, and we'll take it from there!

Hi @"Tanaproma", thanks for posting here! I've merged your post under a similar thread. I'd appreciate it if you went through this thread, take a look and let me know if you have any questions. Thanks a bunch!

Hey @"GBREEZY808", let's jump right into this! Would you be able to share some additional info with me, in order to grasp the situation here? As far as I understand you downloaded some content from Dropbox that you have issues when trying to unzip them? How did you download them, and what is the exact error you're…

我刚刚给您发了一封电子邮件，@apiplein 见！ -- I just sent you an email, I'll see you there @"apiplein"! 

Hey @"bburbank", let's jump right into this! Is the desktop app's icon showing up in your system tray at all? Also, do you get any specific error messages? If so, feel free to send me a screenshot of the message you get, in order for me to have a visual too. Let me know more, and we'll take it from there! 

Hey @"zergaw asefa", thanks for posting here! Unfortunately it's not entirely clear what you wish to achieve here. Do you wish to learn how to delete files from Dropbox, without deleting them from your desktop, or something different? If you could clarify, that'd be amazing in order for me to then be able to guide you…

Hey @"Storm2", thanks for posting here! There hasn't been a change on this as far as I'm aware, but it's odd that you noticed it on both of your browsers. Do you think you could maybe send me a few screenshots, in order for me to have a visual of what you described, and check if we need to let our team know about this?…

在这种情况下，我可以向您发送一封电子邮件，以便我们仔细研究这个@apiplein吗？ -- In this case, can I send you an email in order for us to have a closer look into this @"apiplein"?

Hi @"tetrisplanner", let's jump right into this! Have you tried the steps mentioned in this Help Center article, in order to try to move the content from the subfolders, exactly where you want them to be? Are these files shared files, or simply ones? Also, which platform do you use on your end when trying to achieve that?…

@apiplein，您好，您可以按照本文中的步骤停用 Dropbox 的“隐藏我的电子邮件”选项，然后再次尝试使用 Apple 登录，看看是否有帮助？ -- Hi @"apiplein", can you please use the steps in this article to deactivate the "Hide My Email" option for your Dropbox and then try to sign in with Apple again, to see if that helps?

Hi @"americanpunkin", let's jump right into this! Can you confirm the OS, and Dropbox version on your mobile app? When did you first start to notice this behavior, and does it happen on all of your files? Keep me posted, and we'll take it from there!

Hey @"Cressida Downey", have you made sure you're not actually accessing the folder you wish to calculate? You'd need to be one level above it, in order to check. For instance: in this path: dogs < cats < animals if you wish to check for the folder named cats you'd need to access the folder dogs since it's one level before…

Hey @"mattbailey", let's jump right into this! Provided that you're on our website, would you try switching browsers just to check if this is a browser-related issue, or using an incognito mode, and then trying again? When did this start happening, and does this happen with all of your commented files too? Thanks so much…