Megan Dropbox Community Moderator

Hey @"Joak0695", I'm here to help! Do you get any specific errors, or is the app not reacting at all? Have you tried uninstalling, and then re-installing it? Let me know more, and we'll take it from there!

Hey @"ZacharyHarvey", thanks for posting on our Community! Do you have access to the email address linked to your Dropbox account that you need to access? If so, can you check your spam folder, to see if the email went there? Let me know how it goes.

Hi @"cristiandj81", let's jump right into this! Can you clarify the OS you're using on your desktop, along with the version of the Dropbox app that you use there, and the precise syncing status? That'll help me have a clear idea on what steps we should follow next. Let me know more!

Hi @"bizarrodancer", let's jump right into this! Can you clarify the OS you're using on your desktop, along with the version of the Dropbox app that you use there, and the precise syncing status? That'll help me have a clear idea on what steps we should follow next. Also, how large are the files you uploaded there? Let me…

Hi @"Roberto B.9", let's jump right into this! When you say it's not for menu, would you like to share some additional info with us, about your situation? Sharing your exact Window OS, and your app's version and syncing status would also help me as I start to build an idea of what's happening on your end, and how we can…

Hey @"TarouTanaka", sorry to hear you're having issues with this. Have you checked your email's spam/junk folder to see if the emails end up there somehow? You can also add the email address no-reply@dropbox.com to your address book and then try sending the email again. Let me know of any updates! 

Hey there, @"MikeBook", I'd be more than happy to help! As a first step, would you mind clarifying the app's current syncing status? Just so that I can have an idea, and see if it's still syncing content, or if it's up to date. If you could also attach a screenshot of the folder's properties, that'd be splendid. I'll be…

Hi @"danielboist", I hope you're doing well! At the moment, that isn't an option. I'll forward your feedback to the appropriate areas so we can continue to improve. Let me know if you need anything else!

Hi @"numaan", would you mind sending us a screenshot of the message you get when trying to share a link to the folder, please?

Hey @"WithFeeling", great job opening a ticket, and thanks for sending it over! I was able to locate it on our system, and I can indeed see that it's been worked on. Hey @"numaan", is that parent folder shared with others, by any chance? Because it does sound like this might be the case there. 

Hi @"wilsonart", let's jump right into this! Does this happen with multiple links, from different sources or just this specific Vimeo link? When you reach that slide, does it appear empty? Let me know more, and we'll take it from there!

Hey @"DavidGilad", thanks for letting us know about this! Is it okay if I reach out via email, in order for us to have a look? I might need to check some account-specific details, hence the email. Let me know! 

Hey there, @"mark_nefedov", I hope you're doing well! Have you tried using the steps mentioned in this Help Center article, by any chance? If not, can you give it a go, and let me know of the results? Thanks!

Hey @"khkannisto", happy Monday, let's see what we can find together here! Do you notice this behavior on a specific browser that you use, or multiple ones? Can you try using a different browser, just to notice if the behavior there is the same? If it it, would you mind sending us a few screenshots of what you mentioned,…

Hi @"debbie7142", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hi @"Alifz", let's jump right into this! Just to make sure we're on the same page: do you have access to the email address linked to your Dropbox account? If so, then have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through? Let me know more, and we'll take it from there! 

Hey @"LozT", if you follow the steps I provided above, you should be able to contact our Support team directly. Also, you can use a current email address that you need to be contacted to, that way you can receive our emails. If you have any questions, let me know! 

Hey @"Philemon Paul", have you only tried the process through Edge, or a different browser too? 

Hey @"Hrmanh", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. I'll be happy to see you there!

Hey guys, thanks for posting to our Community! Can you give me some additional info, please? Do you still notice the same behavior? Have you tried multiple browsers, and also clearing your cache? Let me know more! 

Hi @"sonaknoon", happy Monday, I hope you're doing well! Can you let me know the OS you're using on your device, along with the Dropbox version too? I just want to have an idea, and start excluding things that could be causing this, such as a beta version of the app. Keep me posted, and we'll take it from there!

Hey there @"nige45", let's jump right into this! As a first step, can you clarify what you mean when you say that all of your files are visible when you visit your account online? Are we talking about the content inside your Dropbox folder, or did you happen to enable Backup, by any chance? If you visit your app's…

Hey @"RobinVideo", when we mention a ticket, we essentially refer to the email chain that we have with you. I located the ticket number my colleague sent you, and I can see that you even responded back to it. You should be able to find all the updates, in that email back & fourth. 

Hey @"SveinTerje", keep an eye out on this and if you notice the same behavior once the file is fully synced, don't hesitate to reach out! 

In this case, can I send you an email in order for us to have a closer look @"jay h.5"? 

No worries @"domstefis", my pleasure! Keep me posted! 

Hey @"jay h.5", thanks for your patience! Do you still face the same issue on your end? 

Hey @"domstefis", I responded to you around 3 hours ago. Have you not received my email? 

Awesome news @"Grover"! Thanks for keeping us on the loop, and we are happy to see that you're pleased. Enjoy the rest of your week ahead! 😎

Hey @"gc_777", I meant browser extensions, and after clearing your browser's cache. You can also try an incognito tab while you're at it, that should be wonderful. Let me know of any updates!