Megan Dropbox Community Moderator

Hey there, @"KiaiKitty", I hope you're doing well! Raven summarizes your meetings, takes action items, and gives you live insights about your meeting by answering questions in real-time. It also serves as your infinite meeting memory which allows you to recall and extract any useful information from your past meetings. For…

Hey @"KBro67", awesome! Thanks for letting me know your ticket number. I was able to locate it, and see that an agent is already working on your case. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"j2762mm", sorry to hear about that, and I see where you're coming from! We definitely listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. I wanted to ask if you're using macOS on File Provider, where your Dropbox folder must be located in…

Hey @"ralphiedee", thanks for bringing this to our attention. Are you missing other Dropbox right-click options or just the 'copy link' one? What's the sync status of the app when you hover over your Dropbox icon? Have you rebooted your computer since you first noticed this? If you have any screenshots, feel free to attach…

Hi @"ReddEmpress", I just sent you an email, I'll see you there!

Hi @"Scudda", I hope you're doing well! Give me some time to check on this internally, and see if there's any more info that I can provide. Thanks a bunch!

Hey there, @"Nevil", welcome to our Community! Have you tried checking the version history of the file, in order to revert to an older version of it? Can you give this a go, and let me know how it goes? Thanks a bunch! 

Hi @"garrettkajmowicz", sorry to hear about your loss. In order for our specialized agents to have a closer look into this, I sent you an email. I did this, since this would require some account-specific info on our end. I'll be happy to see you there!

Hi @"AK351", happy Monday! In order for our specialized agents to have a closer look into this, I sent you an email. I did this, since this would require some account-specific info on our end. I'll be happy to see you there!

Hi @"grushevka", I just sent you an email, I'll be more than happy to see you there!

Hey @"lyla30d", welcome to our Community! Let's start with the basics: how did the external party share these videos with you in the first place? Was it through a file transfer, shared link or even shared folder? If it was none of these ways, and it was a different one, let me know. Depending on the permissions you have on…

Hey @"Button10", wishing you a great week ahead! Since it's working when you use Chrome, but when you try a different browser, it doesn't then this means it has something to do with the browser you use. You can start by clearing your browser's cache. And even restoring your browser to its default settings and disabling any…

Hey @"Leilac", let's jump right into this! How do you try to upload these files? Do you manually upload them using the + sign, or using camera uploads? What type of files are we talking about? Let me know more, and we'll take it from there! 

Hey @"grushevka", no worries, I'm here to help as much as possible! I'd need some account-specific info in order to send this request to the relevant departments, so I think sending you an email would be a better idea. What do you think? Let me know more!

Hey there, @"sunnynycc", I hope you're doing well! I'd love to have some additional context here. Any further info such as the platform you're using to upload your files/folder from (website, desktop or mobile app) would be most helpful. Let me know more, and we'll take it from there!

Hey there @"GSBox"! Glad to know everything is back on track. If you need something else, please let me know and I will be more than happy to help every step of the way. Enjoy the rest of your week ahead!

Hey @"truebluekiwi", let's jump right into this! Did you check both your Dropbox account online, and your Dropbox folder for these files? When you say that "the history confirms the uploads" can you clarify the place you're checking? If I were you, I'd check my Events page at www.dropbox.com/events since it gives you an…

Hey @"KBro67", wishing you a great Monday ahead. If you ended up reaching out via email to our Support team, feel free to send me the ticket number reference, in order for me to locate it on our system. 

Hi @"oharaeservice", I just sent you an email, I'll see you there!

Hey @"Hakan B.", thanks for letting me know about that! Can you confirm that your desktop meets the minimum requirements for the desktop app to run normally? Have you tried completely uninstalling the app from the device and re-installing it anew since you first noticed this? Also, let me know if there's a particular…

Hi from me too @"WhyDoHumansNoLongerExist"! Keep in mind that computers sync directly with the Dropbox website, not with each other. To find where the problem lies, we need to check the device you used to update and add the content to the account. Can you send me a screenshot of the app's syncing status on that device, and…

Hey @"fathead7466", thanks for posting here today! I agree with David here. Keep in mind that when your content is deleted, and then restored the properties, and data of your file should remain the way they were before. If you need something else, please let me know and I will be more than happy to help every step of the…

Hi @"liv2party", I was checking with my Team on that, hence the tad late reply. Keep in mind that for security reasons, sharing an account with others is not recommended. Sharing Dropbox passwords with others also violates the Dropbox Terms of Service. You can see more about that here. As for your viewed links and their…

I just sent you the email, I'll see you there @"mfagerbu"!

Hi @"mfagerbu", can I send you an email in order for us to have a closer look into this?

Hey there, @"SlamDuncan", let's jump right into this! The first thing you want to do is to upload the file of your choice to your Dropbox account. If you use our desktop app, then the file exists online, and locally on your device, inside your Dropbox folder. Once you do that, you can share it with the other two people,…

Hey everyone, I hope you're doing well! I checked in with our Team, and it seems that the issue is resolved and everything is back to normal. If you still face any problems with this, let me know. Thanks! 

Hi @"Persi", troubleshooting on someone's behalf can be quite tricky, but I'll try to help as much as possible. Now, in regards to the context menu: has your employee recently updated their OS by any chance? I also suggest following the steps our Community Manager shared in this thread. As for the second issue, since the…

Hey @"GreyFox386", welcome to our Community! What operating system (iOS, macOS, Windows, etc.) are you using to send the email? As a test, can you try sending a few different file types (.pdf, .docx, .txt etc.). Does this issue occur on all file types?

Hi there, @"jamesalm", I hope you're doing well! Let's jump right into this. Are you forwarding these emails to your "Email to Dropbox" address, or are you emailing the address directly? It'd also help to know the email provider (Gmail, Microsoft, Yahoo, etc.) that you're using & also which email client (Outlook desktop…