Megan Dropbox Community Moderator

Hey @"Persi", I'd be more than happy to help you with that! As a first step, would you like to share your OS, and Dropbox version with me? I'd also love to know what troubleshooting steps you tried on your end, in order for me to have a visual and guide you. Thanks a bunch!

Fantastica notizia @"Remagno75", grazie per avermelo detto! Se hai bisogno di altro, saremo a un post di distanza! -- Awesome news @"Remagno75", thanks for letting me know! If you need anything else, we'll be one post away!

Gotcha @"backendbro"! I was able to locate your ticket on our system. Hang tight, and an agent will be with you shortly. Thank you!

I see where you're coming from @"asiufy". To be honest, we don't have any plans to remove the limit for the time being. Simply because that's a soft limit, to make sure the app is working without any issues. The performance of the Dropbox application starts to decline after reaching approximately about 300,000 files. As…

Hi @"backendbro", thanks for checking a different browser too! It sounds like it's a Paper file we're talking about, right? Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article. Can you check your emails, to see if…

Hi @"asiufy", how are you today? Yes, if you follow the steps Amy posted above, your content will be removed locally, but seen when you visit your account online. The best way to get a file count would be to check your local Dropbox folder, by right clicking on it, and then Get Info. However, keep in mind that this won't…

Hey @"bleest", let's jump right into this! When you say that your Dropbox used to show up under your iCloud in Finder, what do you mean exactly? I'm asking, since iCloud is a different path, and one can't exist within the other. Can you send me a screenshot of the place your Dropbox folder used to be in? As for the second…

Hi @"Dropinanytime", I hope you're doing well! Can you clarify the version of the app that you're using on your end, please? You can either hover your cursor over the Dropbox icon in your system tray, or you can go into Preferences and see the version number on the General tab. I just want to make sure that you're using…

No worries at all, @"vesuvana". No need to download a different browser. Just to identify if this is something caused by Dropbox, the new OS or Safari, would you be able to access your Dropbox app, visit the settings of your account, and clear your cache? Let's see if that makes a difference. 

Hi @"Rebecca95", wishing you a happy Monday! Thank you for loving Dropbox, and sharing your thoughts with us. 🤗 Wishing you a great week ahead! 

Hey @"edumassu", do you mean the second icon on the right, as shown on your screenshot above? 

Hey @"ecarson123", thanks for posting here today! Would you be able to send me your ticket number reference in order to locate it on our system? I want to make sure it hasn't been automatically closed, and also pass my comments to the agent working on your case. Thanks a bunch! 

Hey @"Wipp", welcome to our Community! Out of curiosity, when did you start having this issue exactly? Were there any updates on your device/Dropbox app/Logic Pro app right before the issue occurred? Do you have any other Logic Pro files outside Dropbox that can be opened with no issues at all? Finally, what's the app…

Ciao @"Remagno75", benvenuto nella nostra Community! Puoi guidarmi attraverso i passaggi che hai seguito per connettere il tuo NAS a Dropbox? Lo sto chiedendo, perché il modo più semplice per eseguire il backup dei file in Dropbox su un NAS sarebbe copiarli (caricarli) manualmente lì. Già che ci siamo, vorrei che…

Would you be able to send me a screenshot of this @"Megrnorman"? I'm asking because I just checked on my end, and it seems to be working just fine. 

Hey @"Dan57", happy Friday, the weekend is approaching! I'll be happy to explain! The short answer is: yes, you need to wait for the account to downgrade to our Basic plan first. Once that happens, you can access our plan page, and choose the subscription that best suits you. As for the files, please be aware that if your…

I just sent you an email, I'll see you there @"kaylynn"!

Hey @"vesuvana", thanks for the screenshots! You mentioned that this happens when you try to save content from Safari. Just as a test, and to exclude this being a browser-specific issue, would you mind trying a different browser too, to see if you'll get the same response? 

Hey @"BNY", have you tried any troubleshooting on your own? Just asking, because I need to make sure we're on the same page. Also @"Megrnorman", yes Jay is still part of our Team. Sorry to hear that this incident returned. How long have you been having this issue for? 

Keep an eye on this, and if it happens again give me a shout @"Daddyo37"! Thank you, wishing you a great Friday ahead. 😎

Hi @"Maarten1981", I'd need to open up a ticket on my end, in order for us to have a closer look into this, and possibly send this to the relevant department. Would you be okay with that? Let me know, and we'll take it from there!

Hey there, @"kaylynn", I hope you're doing well! No worries about that, when we're around! I'd need to open up a ticket on my end, in order for us to have a closer look into this, and possibly send this to the relevant department. Would you be okay with that? Let me know, and we'll take it from there!

Hey @"sstoneb", thanks for checking with your IT about that. In regards to the ports, and how you can adjust them, feel free to have a look here, and let me know if you have any questions. As for the file shown as edited/viewed, I'd like for you to check their version history online, to see what you're able to find there,…

Hey @"Pb17", it sounds like you might have created a new Dropbox account, instead of changing the email address to your existing one. Had your files been deleted, then you should be able to see them when accessing your events page. When you say the usual ways to access the old account are gone, can you clarify more? I…

Hey @"Jimbo_Simon", welcome to our Community! When did this start happening to your Windows device? Also, is your Dropbox app affected in any way, or does it work without an issue? Feel free to let me know the app's current syncing status. Let me know more, and we'll take it from there!

Hey @"mprodywus", I see, thanks for letting me know! If the person you're sharing your folder with, tries to access it and add it to their account from this page, are they successful in doing so? Do they get any notifications online, informing them about the folder?

Hey @"mprodywus", welcome to our Community! When you mention "share emails" do you mean emails prompting the user to join a shared folder or something different? Are you using a personal email address, or a work/business domain? Have you also checked your spam folder for any Dropbox emails, and added no-reply@dropbox.com…

Hey @"vesuvana", I hope you're doing well! A screenshot would definitely be most helpful. You should be able to click the camera-like icon and attach it here. However, in some cases you might need to use a desktop to do that, or at least the desktop version on your browser while using your mobile. Also, when did this start…

Hey @"edumassu", you mentioned that you're using a shared link, is that correct? The only way to disable downloads for a shared link, would be if you're on a paid Dropbox Professional, Standard, Advanced, and Enterprise plan. As for re-sharing it, people that you share the link with will be able to do this. I hope this…

Hey @"Pb17", if you check your account's events page, what do you see there? Any sign of your files? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.