Megan Dropbox Community Moderator

Thanks for the added info @"attydave"! It might sound trivial, but have you tried restarting your device at all? Also, if you right click on your Dropbox folder locally, and then check the folder's Properties, how many files do you see there? If you can send me a screenshot of that, I'd appreciate it. 

Hey @"K10MD", does that happen with all of your Word content, or just this specific one? If you copy this document, and try to edit the new copy, do you notice the same behavior? 

Hi there, @"attydave", let's jump right into this! When did you update your device? Was it recently, or some days ago? Also, I'd love to check the Dropbox version that you're using there, just to see if it's the latest one. You should be able to check that, by hovering your mouse over the little Dropbox icon, on your task…

Hi @"jun33", welcome to our Community! At this point, if you've made sure that there are no third-party apps, VPN, firewalls that could be causing this, I'd suggest that you reach out to our Support about this. If you're using a Basic plan, I can reach out on my end to you, since we'd need to have a look into this…

Hey @"pristinetravel97", thanks for that! In your initial message, you mentioned that the app asked you to update your Backup. Is it possible that you were asked to update to the new macOS for File Provider instead? When you choose to disable your Backup, does it then give you the option to choose between: "Keep content in…

Hey @"Heather C.19", sorry to hear about that! I definitely see where you're coming from. However, you should receive info, and prompts of what will happen to your Dropbox account, once you join the team invite. In the meantime, I suggest that you contact the team's admin, and ask them to convert your account into a…

Thanks for the heads up @"frnkc-6"! Definitely keep an eye on it, and update us if you notice the pop-up returning!

Hi @"rodper321", I sent you an email, in order for us to also have a look into this internally. Reply back to me, and we'll have a look. Thanks!

Does that happens on a specific set of folders, or all of them @"scotthatton"! Did you notice when this first started happening? Feel free to share a few screenshots with us, if you have any. It'd help us get the visual too. 

Hey there, @"PhantomRae", let's jump right into this! Have you double checked the Deleted files page, and Events page for more info (or the possibility to recover your missing content)? Finally, do you remember when was the last time you accessed your Dropbox account in the past? Is there any chance that it was more than a…

Awesome news @"VAAust"! We'll be around in case you need us. Have a great Thursday! 

Hi there, @"GabDun", welcome to our Community! You can move your Dropbox folder from your C to your D drive, by following the steps mentioned in this Help Center article. If you need any help, I'm here!

Hi @"Sherry2024", I hope you're doing well! I'd be happy to do my best, in order to help with this. I opened up a ticket on my end for you. Reply back as soon as possible, and we'll take it from there! Thanks a bunch!

Hi there, @"pristinetravel97", I'm here to figure out what we can do about this! Do you have a macOS device on your end? Would you mind clarifying your exact OS on your current device? If you happen to have a screenshot of the message you mentioned, that prompted you to disable Backup, I'd love to have a visual too. Keep…

No worries at all, @"Andy69"! If you need anything else, I'll be one post away! 😎

No worries, I got it @"SalematWork"! I just sent an email to your Community-linked email address, and I'll see you there!

Hey @"Andy69", welcome to our Community! Is it safe to assume you're using our website, in order to download your folders locally to your device? If not, feel free to clarify. Does this happen with all of your folders, or some specific ones? If I were you, I'd also try using a different browser entirely, just to exclude…

Hey guys, thanks for all your patience! We might need to escalate your case, or check some thing internally since we've exhausted all troubleshooting steps. Would you mind if I send you an email, in order for us to have a closer look into this?

Hi @"solisoli", I just sent you the email! I'll see you there, cheers!

Hi @"godfreyp", let's jump right into this! Would you mind clarifying which of our platforms you're using when trying to upload your Quickbooks? Do you use our desktop, or mobile app or website? Let me know more, and we'll take it from there!

Hi @"SalematWork", I hope you're doing well! Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again? If not, then I'd be more than happy to open a ticket on my end for you. Keep me posted!

Hi @"RPM10000", I'd really appreciate it if you could try an entirely different browser, and an incognito tab on your current one. I'm asking that, because we need to identify if this is a browser-related issue, or a plug-in causing it or something entirely different. As for the message you mentioned, and the screen you…

Hey @"jeffaugust", let's jump right into this! It might sound trivial, but have you tried using an entirely different network, or cellular data instead of your typical connection? What is the OS, and version of the Dropbox app you're using on your end? Let me know more!

Hey @"René L.4", would you mind also clarifying your OS on your Mac? What about the files and syncing icons locally? For example your ~/Movies/2012/rintitintin.mov file. Did you have a moment to check if you can see any of the icons next to it? 

Hi @"RPM10000", I hope you're doing well! If I understand the situation right, it sounds like you're trying to download content from a shared link, but you don't see the full size once you do, correct? Do you try to add it to your Dropbox account, or download it locally? Have you tried downloading, using a different…

No worries @"nractive"! I just opened a ticket on my end for you. I'll see you there, cheers!

Hi there, @"Rgdamian", I'd be happy to help! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Thanks for the speedy reply, René! Now let's actually get to the saving part! So, we have two issues at the moment: The first one being your syncing being stuck, and the second is about the files not previewing as they should. For the syncing part it's important to keep in mind that following a migration to the new Dropbox…

Hi @"Sparky P", welcome to our Community! Keep in mind that camera uploads on iOS devices no longer use location services to keep the Dropbox app active in the background. You can see more about this here. Have you tried clearing your app's cache like so? - Navigate to the “Account” tab. - Tap the gear icon in the…

Hey @"Jipy", other than the progress bar, does the action complete without any issues? Also, would you mind clarifying the version of the OS you're using, along with the Dropbox app version?