Megan Dropbox Community Moderator

Keep an eye on this, and if it happens again give me a shout @"Daddyo37"! Thank you, wishing you a great Friday ahead. 😎

Hi @"Maarten1981", I'd need to open up a ticket on my end, in order for us to have a closer look into this, and possibly send this to the relevant department. Would you be okay with that? Let me know, and we'll take it from there!

Hey there, @"kaylynn", I hope you're doing well! No worries about that, when we're around! I'd need to open up a ticket on my end, in order for us to have a closer look into this, and possibly send this to the relevant department. Would you be okay with that? Let me know, and we'll take it from there!

Hey @"sstoneb", thanks for checking with your IT about that. In regards to the ports, and how you can adjust them, feel free to have a look here, and let me know if you have any questions. As for the file shown as edited/viewed, I'd like for you to check their version history online, to see what you're able to find there,…

Hey @"Pb17", it sounds like you might have created a new Dropbox account, instead of changing the email address to your existing one. Had your files been deleted, then you should be able to see them when accessing your events page. When you say the usual ways to access the old account are gone, can you clarify more? I…

Hey @"Jimbo_Simon", welcome to our Community! When did this start happening to your Windows device? Also, is your Dropbox app affected in any way, or does it work without an issue? Feel free to let me know the app's current syncing status. Let me know more, and we'll take it from there!

Hey @"mprodywus", I see, thanks for letting me know! If the person you're sharing your folder with, tries to access it and add it to their account from this page, are they successful in doing so? Do they get any notifications online, informing them about the folder?

Hey @"mprodywus", welcome to our Community! When you mention "share emails" do you mean emails prompting the user to join a shared folder or something different? Are you using a personal email address, or a work/business domain? Have you also checked your spam folder for any Dropbox emails, and added no-reply@dropbox.com…

Hey @"vesuvana", I hope you're doing well! A screenshot would definitely be most helpful. You should be able to click the camera-like icon and attach it here. However, in some cases you might need to use a desktop to do that, or at least the desktop version on your browser while using your mobile. Also, when did this start…

Hey @"edumassu", you mentioned that you're using a shared link, is that correct? The only way to disable downloads for a shared link, would be if you're on a paid Dropbox Professional, Standard, Advanced, and Enterprise plan. As for re-sharing it, people that you share the link with will be able to do this. I hope this…

Hey @"Pb17", if you check your account's events page, what do you see there? Any sign of your files? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

Thanks for the screenshot @"Daddyo37"! You mentioned you were using version 191 of the app, however there's a latest update (192) out. Can you try running the installer, to update the app while following these steps? 

Thanks for the screenshot, Melissa! Is this a personal file of yours? I know you mentioned it works in the desktop app, but does the deletion go through to the account online, when you use the app to remove content? 

Hey @"breakerv", I've just sent you an email! I'll see you there, cheers!

Hey @"SCHouston", keep in mind that password protection for shared links is available for Dropbox Professional, Essentials, Standard, Advanced, Business, Business Plus, and Enterprise plans, and not for Dropbox Plus. That would explain why you don't have the option available. 

Hey everyone, thanks for the info! Would you mind clarifying the plan you're currently using, and also send us a few screenshots, in order for us to have a visual too? Thanks a bunch!

Hey @"GTFreymann", welcome to our Community! As a first step, can you confirm that you've written the command with /dropbox.py or is it possible that you've adjusted the path for the Dropbox folder on the device as shown here? Now, as for your second question in regards to symlinks, they are not generally supported, so I…

Awesome news @"JFC1812"! If you need anything else, let me know! 

Thanks for the screenshot @"Daddyo37"! How often do you see this pop-up? Does that happen every time you reboot the device, or even when the app is up and running?

Thanks for checking on different browsers, and platforms @"jaykid007", awesome job there! Is it possible that they are sending you a shared folder or an editing link, instead of a link with "view only" permissions? I'm asking, because we had a similar case in this thread, and that seemed to be the cause.

Provided that their sharing activity has been banned, they'd need to contact Support, and work with our Team in order to resolve it @"jaykid007". Once you confirm with them that this isn't the root cause, and that they can access their own link when not signed into their account, you can contact us and let us know. We'll…

Hey @"grahamarcher", at the moment we don't have an ETA or know if this is going to change in the near future. But we'll make sure to update the thread if and when this happens. If you need anything else, give us a shout! 

Hey there @"jaykid007", I'd be happy to help you figure out what's happening! Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question? Is it possible that the sharing…

Hey @"Daddyo37", let's jump right into this! Can you send us a screenshot of the warnings, so we can have a look? Do you have the app installed locally with admin privileges? Let me know, and we'll take it from there!

Hey @"Maarten1981", can you send us a screenshot of the error, so we can have a look? Also, how did they share the content with you? Was it through a shared link, or maybe File Transfer?

Hi @"Pb17", welcome to our Community! Just to clarify: did you manage to change the email linked to your Dropbox account hence you no longer have access to your account, or you no longer have access to the old email address, in order to receive the 6-digit-security code and access it? Is it not feasible to recreate the…

Hi @"kanejameson", just wanted to check with you if you're still having this issue. I'm asking, because we had a temporary outage yesterday, that could have affected this feature too.

Hey @"JFC1812", does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

Hey @"wimlibby", let's try one more, last thing shall we? Our collaborator here, shared some steps on how to resolve that, and these would be the ones I'd share too. Would you mind giving that a go?

You should be able to attach it using the camera-like icon @"robertcohen" when trying to respond back to us.