Megan Dropbox Community Moderator

Do you get any specific errors when trying to delete the old Dropbox folder @"robertcohen"? If so, would you mind sending us a couple of screenshots of the error message, in order for us to have a visual too?

Hey there, Katie! I just sent you an email, I'll be happy to continue our convo there. See you!

Hi @"Claudio75", based on everything you described it sounds like you used a shared link, not shared the file directly. I'd suggest you share the folder directly with them, using the steps mentioned in my previous response, and also following the folder. Keep in mind, that depending on the settings that you have set for…

Gotcha, thanks for letting me know @"wimlibby"! Have you also checked our Community Manager's troubleshooting steps here? 

Hey from me too @"CB131"! I feel like the perfect way for you to go on about it would be with Dropbox Groups. Essentially, groups are an easy way to add and remove lists of people to your shared folders and make managing sharing easier. Here is the relevant Help Center article. Want to take a look, and let me know if you…

Hey @"kanejameson", thanks for bringing this to our attention! As a first step, would you mind clarifying the OS you're using on your end? I'd also appreciate a screenshot of the error, in order for me to have a clear visual too. Keep me posted, and we'll take it from there! 

No worries, @"TC668"! I assume everything is now settled, right? 

Hey @"wimlibby", thanks for the added info! It might sound trivial, but is there a chance that you recently updated your OS? Also, have you tried restarting your device at all?

Hi @"Claudio75", welcome to our Community! Is this a shared file we're talking about, and if so, how did you exactly share it with your client? Was that through a shared link, or directly shared? Let me know, and we'll take it from there!

Hi again, Mike. The Replay feature is an add-on for your browser. Dropbox Replay runs through the internet browser on your Mac computer. You can use Chrome, Firefox, or Safari, but we recommend using Chrome for the best experience. Is it possible that you were talking about that, or maybe you're referring to the Dropbox…

Hey @"sundevelopers", let's try one last thing, please. I saw that the file is an xlsx. Could you try opening it, using Office Online, and then directly printing it from there, to see if you get the same results? 

Hi @"Aadne", glad we're getting there one step at a time! I definitely see where you're coming from, and it's not ideal, however I'm afraid that doing it one-by-one is the only way that I know of, that this can be done. Also, the backlash seems to be the culprit of these specific syncing issues, that need to be renamed. 

Hey @"sstoneb", don't worry and take your time for sure! Your safety comes first after all. Once you're back on the device, I'd love to have a few screenshots of your syncing status, and recent activity as shown in the app if possible. Also, do you have any third party app, like a security app, that could be hindering the…

Hi @"sstoneb", welcome to our Community! Can you please check the sync status of the Dropbox application, to see if there are any error messages there? You can see that by hovering your mouse over the Dropbox icon in your system tray. Also, can you click on your avatar in the app's preferences and then on the 'View sync…

Hey @"robertcohen", when you say folder, are you referring to your Dropbox folder?

Hey @"Pdigilio", sorry to hear about that! If I understand the situation here, it sounds like you're using the website to upload some content into your Dropbox folder but you're having some speed issues, correct? If not, then feel free to clarify more. You mentioned that you've already contacted our Support, so feel free…

Now that's what I like to hear @"frotierstds"! Have a wonderful week ahead, and if you need anything else, give us a shout! 😎

Hey @"frotierstds", awesome! Let us know if that changes things at all! 

Hey @"Aadne", I see, thanks for letting me know! Have you tried searching for the file names in your Finder? Also, can you clarify the exact OS, along with the app's syncing status and Dropbox version, in order for me to have a clear picture, please? 

Hey @"robertcohen", would you mind trying one more thing, please? You can find Nancy's steps here. If you could follow them, and let me know the results, that'd be great. Provided that these steps still don't work, let me know and I'll be happy to open an email on my end for you, in order for our specialized agents to…

Hey @"Elizmi", thanks for reaching out to the Dropbox Community today. Which browser are you using to download the files? Do you see any difference, if you download them from a different browser or a private browsing window? Also, how large is the zip file once it is compressed and downloaded? Keep me posted.

Since the agent working on your case is a specialized one for these specific cases, I'd personally suggest to go ahead with any questions that you might be having and ask him in the email chain @"AGR_WDC". I'm suggesting that, since they have more visibility on account-specific stuff than us. 

Hey @"nichs2", I just sent you an email to your Community-linked email address, and I'll be happy to see you there!

Hi @"MikeHenderson", would you be able to attach here some screenshots of the visual you see, in order for me to have a clear picture too? Also, what is the exact OS you're using on your Mac? 

Hi @"Mehdi5", thanks for posting here! Have you tried any troubleshooting steps on your end, like quitting, or re-linking the app? Do you still see both your Dropbox folder, and content in their original path, as the OP mentioned? Let me know more, and we'll take it from there!

Hi @"nichs2", can I send you an email, in order for us to have a closer look into this?

Hey @"AGR_WDC", thank you for the ticket number! I can see that the agent responded back to you. Did you have the chance to review his response? 

Hi @"MikeHenderson", thanks for posting here today! I'm assuming you're talking about the Replay add-on, is that right? When you say it's not usable for you, would you be able to elaborate a bit more, please? What is happening on your end? Let me know more!

Hey @"101001101", thanks for the speedy response! Since the content has been removed, and since you're not using camera uploads this shouldn't be an issue. The only thing that I can think of is that the bad internet connection might have somehow hindered or got in the way of the uploading phase, and the content was…

Hi @"Mickey T.", I hope you're doing well! Have you tried moving the folder back to where it initially was? You can see more on how to do this here. If you faced any difficulties while doing so, let me know and I'll be happy to help. Thanks a bunch!