Megan Dropbox Community Moderator

Hi @"samperinleni", which browser do you mainly use, and is it up-to-date? 

Awesome, thanks for the heads up @"TonyEnglund"! If you need anything else, or if you have additional info please let me or the agent working on your case know. 

Hey @"Tim_J_H", glad to hear that you managed to resolve it! At the moment, we don't have any info about a change in the configuration that we know of. In any case, I'll be one post away if you need anything else, thanks!

Thanks for the screenshots @"samperinleni"! I see what you mean, that's an odd behavior indeed. Does this happen when you try to tag files inside a specific folder, or with all of them? 

Hey there, @"René L.4", let's jump right into this! Is it possible that your Mac updated to the new macOS for File Provider, by any chance? If you open the app's preferences, and check under your Sync tab, is your Dropbox folder located in ~/Library/CloudStorage? I'd love to see a screenshot of the error you receive when…

Hey there, @"Bgd1"! I just sent you an email, and I'll be happy to see you there, cheers!

Hey guys, thanks for all your patience! We might need to escalate your case, since we've exhausted all troubleshooting steps. Would you mind if I send you an email, in order for us to have a closer look into this?

Hey @"nractive"! Do you get any specific errors when trying to upgrade directly from us? Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an…

I definitely see where you're coming from @"kkkkkkirk". A VPN can cause issues with the connection of the desktop app, one way or another. Maybe not at first, but initially it will. Have you tried temporarily disabling your VPN, just to check and possibly limit this issue? In this case, it sounds like your VPN could be…

Hey @"jasonhackwith", let's jump right into this! You mentioned that you've already contacted our Support team. Can you send me the ticket number reference, in order for me to be able to locate the email on our system, please? Thanks a bunch!

Hey @"Isabel C.7", can you give me some additional info on this, please? Are you referring to the initial issue mentioned by the OP? If so, keep in mind that we're still looking into this, as Ben, our Community Manager mentioned above. We'll definitely update the thread once we have additional info!

Hey @"nabillaamalia", would you mind sending me a screenshot of an example file that fails to open in Excel, but within your Dropbox folder, in order for me to double-check the icon next to it? If you quit the Dropbox app, I'm assuming the files open without an issue, right?

Hi @"abcd10", welcome to our Community! Can you maybe try to visit your plan page directly through this link? If so, what subscription do you see there? Did you upgrade to a trial via the Dropbox site or the mobile app? Is there a chance that you have two Dropbox accounts? Let me know more! 

Hi there, @"deco10", I hope you're doing well! I'm guessing you're using a shared link, is that correct? If not, then please feel free to clarify. Does that shared link preview fine when you copy and paste it on a browser? Also, let me know if you use an API. Do you get a specific error message and does this happen with…

Hey @"jhashimoto", can you clarify the app's version, and OS you're using? If you open your Dropbox folder, and right click there can you check the folder's properties to see how many files you have there? 

Hey @"Isabel C.7", thanks for posting here! Yes we do. You can find and download our app here. If you need anything else, let me know!

Hey @"florismk", let's jump right into this! Keep in mind that Dropbox doesn't support NAS devices, however and after having said that, we'd like to keep helping as much as we can. Is Dropbox running as a service on your Server or is it installed as a regular application? Are there multiple Dropbox desktop applications,…

Hey guys, thanks for the speedy responses! First thing I'd like to ask the OS on the devices you're using, along with the Dropbox version you use there. You can find the version by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu/task bar. Is the issue resolved now and has the app connected…

I definitely see where you're coming from! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. Trust to know that I'll forward your feedback to the appropriate areas so we can continue to improve. In any case, if you need to ask a question, or…

Hi @"samperinleni", would you mind sending over a few examples screenshots, demonstrating the behavior you mentioned in order for us to have a visual too? 

Have you tried following the steps I provided above, in order to remove yourself from the folder @"Mark R.76"? In case you missed the steps, here they are. 

Hey @"Kael Thaut", welcome to our Community! Just to clarify: do you wish for the uploader to be able to receive notifications, or for people that created the File Request? I'm asking, because an uploader must meet the following conditions to receive email notifications after uploading a file to a file request: - Uploading…

Hey there @"rmg9p", thanks for posting! Could you please let me know more about this? Do you get any specific errors when trying to open files directly in Word? Have you fully updated your device's OS and the version of both our mobile app installed on your iPad and the MS Word app? Let me know more, and we'll take it from…

Got it, no worries @"HFP" I just sent you the email, so I'll be seeing you there! 

Hey there, Kitty! Based on the percentage you mentioned, it sounds highly possible that the app decided to automatically offload some items. What you can do on your end, is probably change your music files to online-only, in order to free-up some hard drive space, and then change the status of any medical files, that you…

Hey @"none22", do you still face this issue? If so, can we send you an email since I'd like to check some things internally, and possibly even escalate your case to our Specialists, if need be. 

Hey @"eweberGA", can you also follow the steps shown here, perhaps?

Thanks for the fast response @"iKit"! I believed you were using the website, hence the different browser question. I'm not entirely sure if you used the desktop app, because you mentioned that you didn't use the "Dropbox location on your Mac" and that you went online, and uploaded your content. Would you mind clarifying…

Thanks for the screenshot @"Webster1"! If you try to do the same thing using an entirely different browser and/or an incognito tab on your browser, do you notice the same results? 

Do you get the error when trying to upload this specific .mp3 file, or with every file you try to upload @"angelsmessenger"?