Megan Dropbox Community Moderator

Hey @"Kael Thaut", welcome to our Community! Just to clarify: do you wish for the uploader to be able to receive notifications, or for people that created the File Request? I'm asking, because an uploader must meet the following conditions to receive email notifications after uploading a file to a file request: - Uploading…

Hey there @"rmg9p", thanks for posting! Could you please let me know more about this? Do you get any specific errors when trying to open files directly in Word? Have you fully updated your device's OS and the version of both our mobile app installed on your iPad and the MS Word app? Let me know more, and we'll take it from…

Got it, no worries @"HFP" I just sent you the email, so I'll be seeing you there! 

Hey there, Kitty! Based on the percentage you mentioned, it sounds highly possible that the app decided to automatically offload some items. What you can do on your end, is probably change your music files to online-only, in order to free-up some hard drive space, and then change the status of any medical files, that you…

Hey @"none22", do you still face this issue? If so, can we send you an email since I'd like to check some things internally, and possibly even escalate your case to our Specialists, if need be. 

Hey @"eweberGA", can you also follow the steps shown here, perhaps?

Thanks for the fast response @"iKit"! I believed you were using the website, hence the different browser question. I'm not entirely sure if you used the desktop app, because you mentioned that you didn't use the "Dropbox location on your Mac" and that you went online, and uploaded your content. Would you mind clarifying…

Thanks for the screenshot @"Webster1"! If you try to do the same thing using an entirely different browser and/or an incognito tab on your browser, do you notice the same results? 

Do you get the error when trying to upload this specific .mp3 file, or with every file you try to upload @"angelsmessenger"? 

Hey @"iKit", let's jump right into this! Just to make sure we're on the same page here: did you receive this message upon copying these .docx files, that they already exist within your Dropbox account? Have you tried a different browser, by any chance? Let me know more, and we'll take it from there!

Hi @"Domscillator", I hope you're doing well! Can you please let me know the app's exact status and version as shown in your menu bar? Also, could you try unlinking and relinking your account through the app's preferences? Maybe that will do the trick. Keep me posted, and we'll take it from there!

Hey @"Ashley SYC", do you notice the same behavior when using our website? Could you please clarify your device's OS version and the version and status of the desktop app as shown in your system tray as well? If you could also send us a screenshot of what options you're seeing when you right click on your files in the…

Hey @"solisoli", thanks for the heads up! Are all your devices connected to the same network? Have you run any speed tests, and if so, what were the results? Let me know!

You should be able to have a look at what happened in terms of additions, deletions etc when checking your events page @"Mark R.76". When you say "reverse whatever happened" do you mean in terms of your account's space, the addition of content to the account? I'm asking, because you should be able to remove content, and…

In order to sync certain folders from your external drive with Dropbox, you can use these steps. If the drive isn't syncing with Dropbox, then it wouldn't delete the file within your Dropbox folder, since they are two different, individual paths and files/folders. When you use your iPad, or iPhone, the content isn't stored…

Hi @"angelsmessenger", thanks for the update! Glad to see it worked smoothly when using the desktop app. I'd personally suggest that you restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on…

Hi @"Scottyxc", welcome to our Community! I'm guessing you're referring to our website, and how the folder structure shows there, right? If not, don't hesitate to clarify, and let me know more. Would you mind sending over a screenshot of how the folder structure currently looks there, in order for me to have a visual? Keep…

Hey @"mstrcnvs", happy Monday! Usually yes, it is safe to delete the cache. Keep in mind that it usually clears itself but can build up to a large size if a user is syncing a lot of new data, changes etc. It's basically a staging area for the sync engine before the changes are made within the Dropbox folder. I recommend…

Hey @"Webster1", did you try to preview the video directly from Dropbox, or using a local audio player? Can you send me a screenshot of the options you get when you click the Save As button on your end? 

Hey there, @"xample"! Glad to see that you managed to solve this on your end, great news! Also, amazing job on the screenshots @"eweberGA"! Can you also try these steps, and let me know how they turn out for you?

Hey @"The CryoBar" & @"JParts", let's see what we can find on this! First thing I'd like to ask the OS your MacBook Air is using. Is there a chance that you have some kind of security app/service that won't allow Dropbox to connect properly? Maybe a firewall, or any other programs like an antivirus or VPN that could be…

Hi @"R S12", I'd love to have a visual of the message you see on your end, along with the page it re-directs you too. Also, how are your camera, notifications, photos and videos, contacts settings for Dropbox set-up? Are they enabled? 

Hey @"aecemat", I hope you're doing well! My first thought, is that this might be related to After Effects, but I'm here in order to do some troubleshooting along with you. I'd love to know the version of the app that you're using on your end. You can find it by locating your Dropbox icon on the menu bar, next to your WiFi…

Hey @"Ashley SYC", welcome to our Community! If I understand this correctly, it sounds like you're trying to copy shared links, using the desktop app, right? Have you tried the website, as a test, to check if this works? As for the app, do you get any errors, or not seeing the option at all there? Keep me posted, and we'll…

Hey from me too @"skovfx"! Does this happen on a specific browser, or multiple ones? I can kinda justify the time if we're talking about a folder approximately 130GB, but when it comes to smaller files, that's a bit odd. Also, you mentioned that this happens when using a File Transfer. Do you notice the same behavior when…

Awesome news @"vxville"! If you need anything else, give us a shout!

Hello @"Jurij-MacBook2022"! When you say "retrieve" files from your Dropbox to your external drive, do you wish to copy or download some content that you now have inside your Dropbox account, to the drive? If so, then you can either use the website in order to download the files to the drive directly. Or if you use the…

Hey @"angelsmessenger", let's jump right into this! As Mark mentioned, we don't have similar reports at the moment, so this could be an individual issue. In any case, would you be able to try uploading content to your account, using your Dropbox mobile app (if you have it installed) or a browser on a different device?…

Hey @"mstgrv", I hope you're doing well! At the moment, we don't have any solid plans, or an ETA on ARM binaries for Linux OS. However, keep in mind that we're always looking for ways to improve Dropbox & we regularly release new versions of our products. Your comments on this have been quite helpful, and I will do…

Hi @"Webster1", let's jump right into this! The first thing I'd like to ask, is the platform you're using when trying to save content, and the OS you're on. If you could also walk me through the exact steps that you take, that'd be great. One more thing: does this happen with all of your files, or just a particular one?…