Megan Dropbox Community Moderator

Hey @"JujuT", sorry for the delay, I was looking at this internally. Do you still face the same issue on your end, with these emails? 

Got it, thanks for the info @"7rjames3"! Based on everything you mentioned, you should be safe to delete the old Dropbox folder, and keep the new one. It seems the app is syncing there. Have you tried signing out of the app,restarting your device and then sign back in? 

Hey @"7rjames3", thanks for the heads up! Odd indeed. When you locate your little Dropbox icon, next to your WiFi on your menu bar and click on it, you should have a little folder icon on the top right. If you click there, which folder does the app re-direct you to? 

Hey @"-caffeinated-", thanks for the reply! It sounds like you're using a beta version of the app, which could be the culprit here. I'd personally suggest that you go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application. If…

Hey @"aave", keep in mind that if the .lock files are saved in a specific folder, what you can do is try ignoring the parent folder, instead of individual files. Other than that, there's not much that we can do on our end, I'm afraid. 

Hey @"7rjames3", let's jump right into this! You can double-check the app's preferences right here, and see where your Dropbox folders is syncing. Based on everything you've provided my way, it sounds like it's syncing on the first location that you mentioned, but it doesn't hurt to check. From there, you can then delete…

Hi @"d0nauk1nd", welcome to our Community! If I understand this correctly, it sounds like you used camera uploads to sync content using your mobile app. With that being said, it's not entirely clear if the files got uploaded on a different format when you used your Android device, or if they never got uploaded after you…

Hey @"Rinconman", I just sent you an email, I'll be happy to see you there!

Do you think you'd be able to send me a few screenshots, in order for me to also have a visual of this @"mouwe5"? 

Hey @"Spacedout3", thanks for posting here! Would it be okay if I reached out via an email, in order for us to have a closer look into this? Thanks a bunch!

Hey @"aave", welcome to our Community! I'm not entirely sure we have a way to ignore these files, especially since they are created each time you open the app. It sounds like the Nvidia app files are causing that to happen. However, it doesn't hurt to have a look at our ignore feature, and test to see if this works out for…

Hi @"nictansl", I just sent an email to your Community-linked email address. I'll see you there!

Hi @"crabcakes", let's see what we can find together about that! When you say that you no longer see the Dropbox icon on the menu bar, are you talking about your small Dropbox icon, next to your WiFi or the bigger one on your menu bar that re-directs you to your Dropbox folder in Finder ? It might sound trivial, but have…

Hey @"carlitobklyn", happy April 1st, let's jump right into this! Can you check the referral status shown here, and let me know what it reports? Keep me posted, and we'll take it from there!

Sure thing, @"abcd10"! Take as much time as you need, and let us know of the outcome!

Hey @"Rinconman", thanks for posting here today! Keep in mind that a file or folder with no icon means that it has been opened either by double-clicking or through a third-party application and synced. So, essentially this is normal for folders, no icon means there is at least one available file in the folder, but no…

Hey @"burgundywine", thanks for the update! Definitely keep us posted, we'll be waiting for your updates! 😎

Hey @"galtieroussel36", thanks for letting us know more! As a test, can you try to temporarily disable any antivirus/firewall or security software running on your machine, along with any other 3rd-party apps you may have on your device? Is it possible that you have any ISP/router settings that could be restricting traffic…

Hey @"EmilJabo", the shared link is unique for each folder/File. What I'm trying to say is that if I create a shared link to folder A, and share it with you then that shared link can be shared by you to others. It's unique in a sense that it's based on your account, and content. As for a workaround that prevents others…

Hi @"Philippe0206", thanks for that! I'm afraid there's not much that we can do on our end. The agent working on the case requested some additional info, in order to help with the request. Since they have a better visibility than we do on our end, and they are a specialized group, I suggest following the steps they…

My pleasure @"Bob97"! Have a lovely weekend ahead,enjoy! 😎

Hi @"gonzalogarcia19"! Generally, we don't recommend two cloud providers syncing the same folder path, since that can cause some issues. I can't tell you for sure if the issue will re-appear once you install OneDrive again, but it is possible. You can always use both of them, but make sure to pause Dropbox, when syncing…

Hey @"EmilJabo", no problem at all! A shared link isn't unique, based on the end user's account, no. I'm afraid that if someone chooses to re-share the link with someone else, they can do that. 

Hey there, @"Bob97", welcome to our Community! The members will get to keep the files & folders that they created using their individual account, or any content that was shared with them there. If they created content inside the Family Room folder, it's up to the Family manager to decide if the member can keep it or not.…

Hey @"Philippe0206", welcome to our Community! For security reasons, I went ahead and removed part of the message that provided sensitive info, since this isn't safe to be on a public forum. Based on what you mentioned, it sounds like you were in contact with our Support team. Could you send me the ticket number reference,…

Hey @"DHCPA", thanks for posting here today! The first thing we need to identify is how exactly do they send content your way? Is it through a shared link, shared folder, or File Transfer maybe? Also, do you check online, or locally on the desktop app? If you could share any additional details with me, that'd be great.…

Hey @"peternelsonsaratoga", what do you see when you try these steps, in order to access the app's preferences in order to sign-out of the app? You'd need to click on the little Dropbox icon, next to your WiFi, and follow the desired steps there. 

Thanks for that @"jh24"! I've pinged the agent working on this, and they should reply back as soon as possible. Hang tight, and thank you for your patience!

Hi @"jh24", sorry to hear about that! Would you mind sending over the ticket number reference, in order for me to locate it on our system? Our status page doesn't report some issue, that's why I'm asking. 

Hey @"abcd10", in order to delete your account, you'd need to input the account's password. It's the same password you use, when signing into the account. If you don't remember it, then I'd suggest that you reset your password, using these steps. If you have any questions, let me know.